Hey Thomas,
Thanks for the feedback and the link. I assume that you have already removed the “temp css” fix and this still occurs?
Please include an admin login & FTP access in the Private Content area.

Best regards,
Mike

Hi,
I just found a similar issue with the slideshow_layerslider.php file that was just changed for our next version, if you don’t mind testing with PHP v7.4 it may solve this issue.
Please try the file in the Private Content area by replacing:
/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php
Please keep a copy of your current file as a fallback.

Best regards,
Mike

Hi,
Thank you, I see that the icons are in .svg format, so now you can upload them to fontello.com to create your icon pack.
You see fontello.com changes them into a font file which is what the theme uses.
But note that the result will be black and white icon fonts and looking at the .svg files you sent I see they are in color, so I’m thinking you would like to use colored icons, correct?

In this case, we will change course and use css to add your color icons. So the first step is to convert your .svg into .png because WordPress doesn’t allow .svg uploads into the media library without a plugin.
Then we will add this css in the General Styling > Quick CSS field:

.avia-icon-grid-container li:nth-child(1) .avia-icongrid-icon {
background-image: url(https://test.test/wp-content/uploads/2019/12/rocket.png);
height: 40px;
background-size: contain;
background-repeat: no-repeat;
background-position: 50% 50%;
}
.avia-icon-grid-container li:nth-child(1) .avia-icongrid-icon .icongrid-char:before { display: none; }

This css targets the first icon in the Icon Grid element with the image in the url. So please change the url and change the number in li:nth-child(1) to the one you want to taget. This means that you will copy this code three times to change three icons.

If you need so help targeting many of these please include a link to your page and we can help more.

Best regards,
Mike

Hi,
Sorry for the late reply, I don’t believe that the ftp access is pointing to the correct install, the theme directory doesn’t include enfold and the plugin directory doesn’t match the plugins showing in the WordPress panel, please check.
So I was not able to try uploading the theme again, but I did find this error one other time in the past due to a plugin called SIMPLE HISTORY, which tracks user changes in the admin, so I tried disabling your plugins without success, but I notice that in the ftp access, which I assumed was wrong, there is a plugin “user role editor” which I believe is normally hidden to most users and has a similar function. Does this install have such a plugin?
I also note that you are using PHP v7.4.0, please try downgrading to v7.3, just to rule this out.
So please check the ftp access as I would still like to upload the theme again.
Also, you asked for the “Default demo” but this demo doesn’t include all of the demo images and content, I recommend the “2017 demo” because it does, and it highlights all of the elements better, please see or demos here

Best regards,
Mike

Hi,
Sorry, I’m not seeing this. Here is the info on your two sites, pink is margin, green is padding, and blue is the content

Best regards,
Mike

Hi,
Glad to hear, the sidebar in the search results page is the default demo that shows when there is no widgets in the sidebar, so try adding a widget.
The search results page uses the default sidebar or the “Displayed Everywhere” widget area. It’s in the Appearance > Widgets panel. Make sure that the Sidebar Settings > Sidebar on Pages option is turned on.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.
I will reply to your other post 👍

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Oh, I think I was looking at the wrong element, I was looking at the settings in the backend, now I think you are looking at the cookie popup, is that correct?
Anyways we are changing that wording in the next version to “Click to enable/disable video embeds.”
Here is what it will look like.

Best regards,
Mike

Hi,
Thank you, I reinstalled your theme and cleared the site cache and removed the “temp css fix” and added the fallback image back and now everything seems to work as intended. The slider video still accepted clicks to pause, I believe this is intentional, but I added this css to remove that:

#top.home #full_slider_1 {
	pointer-events: none !important; 
}

Please clear your browser cache a couple of times and check.
After you carefully check your site please let us know and I will remove the backup theme from your theme folder “enfold-old” via ftp so it won’t confuse anyone in the future.

Best regards,
Mike

Hi,
Did you upload a new image or did you choose one that was already uploaded before?
I tested by replacing your featured image with a new image and it is not cropped, please check.
As I had tried to regenerate your thumbnails before, but the process seemed to lock up without any errors, probably a plugin conflict, but the settings seem to be in effect for new uploads going forward.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Thanks for the test page, so in my research the html5 video tag behaves like an image regarding size and fluidly stays within the width of the container. So putting the video tag inside of a text element offers no container, thus the next container is the column which is full-width. You can see this example with embedded YouTube videos and our own video element.
I also tested this on your page at the bottom under your 600px image, I copied your video tag in a 1/2 column.
So the solution is to wrap the video tag inside of a container:

<div style="width: 600px; overflow: hidden;">
/*video*/
</div> 

I have applied this to your top video to show. I do admit that I expected the video to obey the 600px width attribute, but this is the explanation I kept finding.

As for the .ogv loading, I found that in browsers “First WebM is tried. If that can’t be played, then MP4 is tried. Finally, Ogg is tried” so this explains the lag.

Best regards,
Mike

Hi,
Sorry, and thanks for using Enfold.

Best regards,
Mike