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Hi,
@trexperts please open a new thread, your issue is not the same as this thread as you are not using woocommerce. I was able to open your Advanced Layout Builder so I’m not sure if your issue is with a specific page or not. In your new thread please explain how we can recreate your error, I do recommend disabling all of your plugins and reenabling them one at a time, clearing your browser cache between each one to see if that helps.Best regards,
MikeJuly 21, 2021 at 2:25 pm in reply to: Imported Google font not working on iPhone or desktop Safari #1311152Hi,
Please try this instead:h2.avia-caption-title.playfairdisplay-bolditalic-mobile { font-family: 'playfairdisplay-bolditalic' !important; font-size: 60px; font-weight: 700; font-style: italic; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
The full-width sub-menu was not designed to be sticky on mobile, so this is not an issue. Some of this thread talked about a customization while the opening thread from 2019 was about a user issue. Since this thread is old and jumps between topics, please create a new thread after you update to v4.8.4, as there has been many changes.
In your new thread please link to a test page on your site so we are sure to match the header settings and we will try to help with this.
Thank you for your patience and understanding.Best regards,
MikeHi,
Thanks for the feedback, please try this css:.main_menu > .social_bookmarks { visibility: hidden; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
I have not seen this before but I deactivated your plugin “Disable Gutenberg” and used the theme option Enfold Theme Options > Select Your Editor > Use WP Classic Editor instead, in case there was a conflict there.
Your errors above seem to be coming from woocommerce and pointing to PHP 7.4 but your server settings show you are using PHP 7.3.29, what PHP does your server say you are using in your hosting panel?
Perhaps try changing your PHP version either up or down, to test, but not 7.8
I also see that your PHP ZipArchive Extension is not enabled, perhaps try enabling that also.
Perhaps a woocommerce reinstall would help?Best regards,
MikeJuly 21, 2021 at 1:13 pm in reply to: Help with transparency and layering background images #1311138Hi,
Thank you for your patience, to add extra padding around the easy slider on your /about/ page please try this css:#top.page-id-310 .avia-slideshow { padding: 50px; }
adjust the number to suit.
For the masonry pages like /artists/ on mobile, mobile devices do not have a “hover” like a desktop does, this is why the theme shows the title like this. For an alternative we can adjust the title to take less space on mobile:@media only screen and (max-width: 767px) { #main .main_color .av-masonry-entry .av-inner-masonry-content { padding: 5px 25px; } #main .main_color .av-masonry-entry .av-masonry-entry-title+.av-masonry-entry-content { padding-top: 0px; line-height: 16px; } }
For your audio players, they are rendering as two different players in the source code, and when I test on my site I get the light version, so I’m going to need to look at this some more before I make a recommendation. I see that you are merging and compressing your CSS + JS with the theme options and you are using Autoptimize, could you disable Autoptimize for a while while we test, the plugin can give odd effects when the theme & the plugin are both merging and compressing.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you for the feedback, I Enabled the Avia Layout Builder Debugger and copied the shortcode for the page to my test site and saved it without any issues, I then created a new test page on your site without any issues, please check.
I’m not sure why you are having issues with this one page but creating a new page this way seems to solve it error, please give this a try on your live site.
You will also note that I changed the text element with your stock shortcode to a code block element, I’m sure this didn’t change anything but this is the correct use of this element and it is recommended.Best regards,
MikeHi,
Please try removing your custom child theme woocommerce files to see if this corrects, perhaps there is a conflict with your customizations
When I check a woocommerce page I see this errorFailed to load resource: the server responded with a status of 500 (Internal Server Error)
so if removing your custom woocommerce files doesn’t solve then you will need to check your web server log for the cause of the Internal Server Error.Best regards,
MikeJuly 20, 2021 at 10:36 am in reply to: Wrong pricing information in Google rich text results #1310858Hi,
Unfortunately, the only way that I can imagine correcting this is to not use net prices without four decimal places because Google is showing the json price not the page rendered price that we see.
This is also the only way to get Google to show a different price, basically, you are giving Google the wrong information as it doesn’t seem to understand four decimal places. Perhaps there is some way to add the fact that you are using four decimal places to the structured data, but I found no information about this in my search.Best regards,
MikeHi,
I have submitted this as a feature request to the dev team, I will reply when I hear back.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
I’m sorry somehow I got mixed up, you are correct I do see the element lower on the page, I can’t explain this right off but if you like you can add this css to correct the behavior:@media only screen and (max-width: 767px) { .hgall { display: none!important; } }
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Sorry I don’t have any ideas on writing an exclusion for wp rocket, these were the js files that I found that contained animation scripts, the iconlist.js is the most direct for your element, but the other two also have before|after scripts, I imagine it would be a matter of trial and error.Best regards,
MikeHey profumopuntoit,
Thank you for your patience and for the link to your site, I didn’t find why this is occurring but I was able to put together this script to correct the issue, I tested it on your site by injecting it via the browser so it should work for you once to add it to your child theme functions.phpfunction custom_focus_script() { ?> <script> function waitForElm(selector) { return new Promise(resolve => { if (document.querySelector(selector)) { return resolve(document.querySelector(selector)); } const observer = new MutationObserver(mutations => { if (document.querySelector(selector)) { resolve(document.querySelector(selector)); observer.disconnect(); } }); observer.observe(document.body, { childList: true, subtree: true }); }); } waitForElm('#s').then(elm => elm.focus()); </script> <?php } add_action('wp_footer', 'custom_focus_script');
Best regards,
MikeHey Marc,
Thank you for your patience and for the login, I see that you are using a custom masonry_entries.php in your child theme, when I compare this with the standard version it is quite different.
Unfortunately debugging your custom masonry_entries.php would be outside of our support here, please try removing this and using the official version. If you really want to see your customizations working you could hire help here.Best regards,
MikeHi,
Thank you for your patience, by default these are hidden on mobile and they are not clickable because they are behind the lower element, please try updating to this css:#top.page-id-3600 #full_slider_1 .avia-slideshow { overflow: visible; } #top.page-id-3600 #full_slider_1 .avia-slideshow-dots { bottom: -60px; z-index: 99; } #top.page-id-3600 #av_section_4 > .container { z-index: 0; } @media only screen and (max-width: 767px) { .responsive #top.page-id-3600 #full_slider_1 .avia-slideshow-controls a { display: inline-block; } }
Best regards,
MikeHi,
Thank you for the login, you ar getting a post 500 server error on api-fetch.min.js, I found a similar error report on WordPress and it turned out to be a conflict between two plugins, please try to follow the steps to track down your server error, but since this only happens in one language I would be suspicious of using WPML String Translation & Loco Translate at the same time.
You could also try disabling your plugins and enable one at a time, clearing your cache between each activation, to see if there are any conflicts.Best regards,
MikeHey FoundationsFour,
Thank you for the login, I see that PHP ZipArchive Extension is disabled on your server, this would mean that your server can not un-pack the demo zip files, please ask your webhost to enable.Best regards,
MikeHi,
Thank you for the login to your site, I have tested the page and find the element is hidden below 767px as the Element Visibility options indicate. Please try clearing your browser cache and checking again.Best regards,
MikeJuly 18, 2021 at 6:37 pm in reply to: New install: logo only shows on mobile sized screens – disappears on desktop #1310624Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeJuly 18, 2021 at 6:21 pm in reply to: Masonry Grid – Mobile – Get rid of margins (not image spaces) to make truly 100% #1310618Hi,
Thank you for your patience, please try disabling Autoptimize and your caching plugin, above you said that your Lazy Loading is disable but the images still have the lazyloaded class which can be added by other plugins such as Autoptimize, I see that your images are served by cdn.shortpixel.ai can you try it with local images?Best regards,
MikeHi,
Thank you for your patience I found that in your child theme functions.php you were using this code snippet:
add_theme_support('avia_template_builder_custom_css');
This is no longer needed, I commented it out and now your site seems to be running much better, please check.Best regards,
MikeHey roelvanleuken,
Thank you for your patience, while I have not used Blogvault I imagine the reason you are being redirected is because Enfold is a licensed theme on Theme Forest, all updates are only available on Theme Forest using their security Token.
There is a good chance that there is a block put in place by Theme Forest because we know that they limit the number of update requests allowed based on IP & Token, for more info you would have to ask them.
So to update the theme you will need to log into your Theme Forest account and download the update. There is also a Envato Market WordPress Plugin that you may be able to use to update your theme, but the first option is more reliable.Best regards,
MikeHi,
Thank you for your patience, please try excluding these files:
\wp-content\themes\enfold\config-templatebuilder\avia-shortcodes\iconlist\iconlist.js
\wp-content\themes\enfold\js\shortcodes.js
\wp-content\themes\enfold\js\avia.js
but I’m not sure if this will work if the theme is merging the css & js and WP Rocket is combining & minifying, you may need to leave this WP Rocket feature disabled.Best regards,
Mike -
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