Forum Replies Created
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May 6, 2021 at 1:42 pm in reply to: Copyright Edit, Makes Background Image in Footer Disappear #1298788
Hi,
Glad to see that Guenni007 was able to help you with this, and it seems that your question has been resolved, shall we close this thread then?Best regards,
MikeMay 6, 2021 at 1:17 pm in reply to: Preventing spam robots from sending emails between team members on contact page #1298783Hey Peter,
Thank you for your patience, it sounds like you are placing the team members email addresses as plain text in the element, and spam bots will find this, there is not a specific Enfold thing to do to prevent “scrapping” which is what this is called. But you can try a hexadecimal converter

This typically works well, another approach would be to use images for the email addresses but don’t make the images clickable links unless you encode them because the bots will find the links.
Perhaps you should reconsider why the company officers, such as the CEO, want their emails shown to the public, I would imagine that the CEO has a “gatekeeper”? If the company is small or wants to have an “we are assemble” look/feel then I recommend encoding the emails like above and also ask the reader to add something to the message and use email filters to filter the email inbox.
Most people who are going to email you don’t mind an extra step to help fight spammers.Best regards,
MikeMay 6, 2021 at 12:33 pm in reply to: image with hotspots – some hotspots don't work until reload #1298777Hi,
Good catch, glad to hear that this is sorted out now we will close this now, and thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Thank you for the screenshot, it seems that the issue occuurs for smaller mobile screens, 320px – 375px, to correct this please try this css:@media only screen and (max-width: 376px) { #menu-item-shop .cart_dropdown_link { padding: 0 !important; } .responsive.html_cart_at_menu #top .main_menu .menu>li:last-child { padding-right: 0 !important; margin-right: 0 !important; } .responsive #top #header_main > .container .main_menu .av-main-nav > li > a { padding: 0 0 0 8px !important; } .responsive.html_bottom_nav_header.html_cart_at_menu #top #wrap_all #header_main .main_menu { right: 120px !important; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeMay 6, 2021 at 11:41 am in reply to: Avia Layout Builder, Product Slider: show Title + Except and hide stars review #1298767Hi,
I have heard back from the team and added this function to your functions.php:add_action( 'woocommerce_after_shop_loop_item_title', 'wc_add_short_description' ); function wc_add_short_description() { global $product; ?> <div class="product-short-description" itemprop="description"> <?php echo apply_filters( 'woocommerce_short_description', $product->get_short_description() ) ?> </div> <?php }This allows the “short description” to show, please check your test page to see this is action.
Best regards,
MikeMay 5, 2021 at 3:26 pm in reply to: image with hotspots – some hotspots don't work until reload #1298608Hi,
I didn’t make any adjustments in your theme settings, but you will note above I pointed out that you were manually disabling template builder elements including the Image with Hotspots Element which you are using on this page. I recommend disabling all of your caching plugins and JS minifying and compression in the theme and allow all elements to load
jQuery is not defined typically means that the script is loading before jQuery, jQuery has to load first so the script can use it.Best regards,
MikeHi,
Glad that helped, if I understand correctly it would not matter if it was a JS file that you linked to or the script added directly, both will still be loaded anytime the class wc-pao-addon-custom-price is found, but I believe what you want to do is to limit the searching of that class, and thus the JS overhead related to it.
I recommend adding the page class of single product pages that will contain the wc-pao-addon-custom-price class, by adding the top most page class the JS will stop looking for your class sooner instead of searching the whole page.jQuery(document).ready(function(){ jQuery('#top.single-product .wc-pao-addon-custom-price').val("0"); });Now with that expectation I do not see your class wc-pao-addon-custom-price on the test page we have been looking at, so if it is another page or a cart page you would want to use the topmost page class for that page. I hope that makes sense.
Best regards,
MikeHi,
Well that makes more sense 😊
Please try this css then:#top #main .single-product-summary .wc-pao-addon-wrap > .wc-pao-addon-input-multiplier { width: 43px; height: 43px; line-height: 43px; }and clear your browser cache and any caching plugin, you will note I didn’t use !important; in the css because I didn’t think it was neassary, but if you have trouble you can use it like this:
#top #main .single-product-summary .wc-pao-addon-wrap > .wc-pao-addon-input-multiplier { width: 43px !important; height: 43px !important; line-height: 43px !important; }and if you still have trouble try the css in the WordPress > Customize > Additional CSS field as it has priority.
Best regards,
MikeMay 4, 2021 at 1:42 pm in reply to: image with hotspots – some hotspots don't work until reload #1298272Hi,
Perhaps I misunderstood about your “Significant Trees” hotspots, so when you have those hotspots set as transparent there is no indication that there is something there to mouse-over, except for the map image, so I thought that you thought that the hotspots were not working there, thus my pointing out that the hotspots were transparent.
Now I believe that you want the “Significant Trees” hotspots transparent so I reverted my test page, linked below, to show that while the hotspots are transparent, the mouse-over effect does show the popups.

(the image above links to a gif that shows the mouse-over popup)
Please clear your browser cache and check the test page linked below.Best regards,
MikeHi,
Thank you for your patience, the FTP account that you created is assigned to the user that you created so we don’t have access to the WordPress directory that we need to upload the files. Please see this documentation step 4 where it says:To give this user access to the entire account, enter nothing but a forward slash (/)
please correct this so we can upload the images and such. I tried to import the xml for the church demo and it mostly worked but it’s not fully there, I may want to reset the site to try again, unless it is close enough for you to work with?
I believe the main issue for your site is that the PHP ZipArchive Extension is not enabled on your server, you should ask GoDaddy to enable this, this is a common PHP extension that should always be enabled on every server everywhere, don’t let them tell you differently. I believe if you get this enabled and reset the site and try to import again all should go well.Best regards,
MikeHi,
Please try this and clear your browser cache:#top #main .single-product-summary .quantity input.plus, #top #main .single-product-summary .quantity input.minus, #top #main .single-product-summary .quantity input.qty { width: 33px; height: 33px; line-height: 33px; }Best regards,
MikeHey CharlieTh,
You can create a fadein effect on most any element with css keyframes like this:#top.home #av_section_1 { animation: fadein 6s; } @keyframes fadein{ 0% { opacity:0; } 50% { opacity:0; } 60% { opacity:0.1; } 100% { opacity:1; } }So as an example, the linked test home page in the Private Content area has a color section at the top with a background image

the css above is set to fadein over 6 seconds but the keyframes has the opacity set to zero for 50% of the time, so the first 3 seconds the element is hidden, then at the 60% mark the element is slowly started to show for the remaining time.
You can try different timings and opacity to get the effect you like.Best regards,
MikeMay 2, 2021 at 8:42 pm in reply to: Image overlay problem – it is not going until the end of the page #1297807Hey sitesme,
Thank you for the screenshot and link, please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#top.page-id-763 .av-arrow-down-section .av-section-color-overlay { bottom: 0 !important; }Best regards,
MikeHey Isabel,
Thanks for the link to your site and the css you are trying, your css works for me when I inject it via the browser, but I don’t find it being applied from your site. When I check your child theme stylesheet I see that you didn’t add the !important; as displayed in your code snippet above, please try adding it or add another ID after #top so your css with have priority.

Best regards,
MikeHi,
Glad to hear this helped. As for your site not moving smoothly, I took a look and your store seems to operate like any other woocommerce site I’ve checked, I note that you have several pro-level third-party woo plugins that will add overhead to your site but I’m really not seeing anything crazy right now. I also see that you are not caching right now either so as you add more products I would imagine the caching would offset this overhead too. Perhaps as you plan out your store, try to guide the customer along so the number of products shown on each screen are minimal, such as 20 instead of 200 that would also help, overall.Best regards,
MikeMay 2, 2021 at 4:15 pm in reply to: Avia Layout Builder, Product Slider: show Title + Except and hide stars review #1297795Hi,
Thank you for your patience, the product slider doesn’t offer the option to also show the excerpt, but I asked the rest of the team if there is a filter or action to allow this, I didn’t find one myself but I hope to get clarification about this soon. Since it is the weekend it may take a while to hear back, thank you for your patience.Best regards,
MikeMay 2, 2021 at 4:06 pm in reply to: image with hotspots – some hotspots don't work until reload #1297794Hi,
Thank you for your patience, I copied your test map page to my test server and found that the hotspots that were not showing had the hotspot colors set to transparent, so they were not showing. This happened to be all of the “Significant Trees” hotspots so I edited these to be the same as the others. I also noticed that many of your images were not using https you may want to review this on your other pages to help with CORS errors, anyways this solves the case of the missing hotspots.
But I notice that your hotspots are acting erratically, please compare your test page with mine in the Private Content area, my test install has no caching and only woocommerce for a plugin, I see your site is manually disabling template builder elements including the Image with Hotspots Element and you are using W3 cache which is minifying JS while the theme is also merging and compressing JS, this double minifying can cause issues.
I recommend disabling all of your plugins and any object-oriented caching on your server and all minifying and compression in the theme and allow all elements to load, once your site is done being built you can start caching, minifying, and tweaking a little at a time. Anyways I hope this helps.Best regards,
MikeMay 2, 2021 at 1:35 am in reply to: Hide/remove H4 title and button "Show all results" form the search results layer #1297753Hi,
Please try this link to open a new thread
The button should show as a big blue button at the top of this page

Please let us know if this helps and we will close this old thread.Best regards,
MikeHi,
Thank you for your patience, I added the function for the first category that has the slug “strips” and it seems to be working well, please check, but I notice that for your product categories this is the only one in English and I wonder if this was in error or if it will be changing, or if the other ones will be changing?

the slug is not in the code so the language doesn’t matter, but changing the slug may change the slug ID which is in the code, so please check if this will be changing and correct before I make the other categories so we don’t have to re-write the code later, thank you.Best regards,
MikeHi,
Sorry for the late reply, when I check your site the above css is not showing that it has been applied, please try this code in the WordPress > Customize > Additional CSS field:@media only screen and (max-width: 767px) { .avia_mobile #top.home #wrap_all #therapieangebote > .avia-full-stretch { background-attachment: fixed !important; } }Then clear your browser cache and any cache plugin, and check.
If you still don’t see any difference please leave the css in place so we can also test.
If the above css is in place then please include an admin login in the Private Content area so we can check why it is not showing that it has been applied.Best regards,
MikeHi,
For the page that you have linked to the content looks full width to me with 50px padding on the left and right, but my screen width is 1536px, so I assume that you have a wider screen, in that case you can use this css to assign the width wider. In this example the width is 2000px and the padding is 0px, please adjust to suit.#top.single-job_listing #main > .container_wrap_first > .container { max-width: 2000px; padding: 0; }Please note that typically we request that each support thread is limited to a single issue so that the threads don’t become long and off-topic, so if you find that this css helps with the page width please let us know and we will close this thread and for future questions on new topics you can create a new thread and we will be happy to assist. Thank you for your understanding.
Best regards,
MikeHi,
From what I can tell from looking at your source code, the stylesheet that is loading the css in the above modification is located at:/wp-content/uploads/eform-custom-material/form-theme-120.cssBest regards,
MikeApril 29, 2021 at 2:35 pm in reply to: Logo on transparent header are missing after theme update #1297370Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Thank you for the link to your page, in the AMP version the page the AMP plugin is not allowing the ALB (Advanced Layout Builder) video element to load correctly, please replace the video element which has the YouTube linkhttp://www.youtube.com/watch?v=HWNtcOAFmEY&t=11m54swith a code block element and a YouTube embed iframe, you can get the correct code from the YouTube site, it seems that the AMP plugin allows this to load correctly.<iframe width="560" height="315" src="https://www.youtube.com/embed/HWNtcOAFmEY?start=716" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>Another option might be to allow the scripts of that page which the AMP plugin is blocking to load correctly or to disable the AMP plugin for that one page, which is an option in the “Publish” panel next to the “Update” button.
Best regards,
MikeHi,
Thank you for the login, but I’m not sure why this is occurring, I have tried to recreate this on my server but so far I have not been able to. I see that you are using Variation Swatches for WooCommerce and Advanced Custom Fields together and this makes it complicated to try to recreate. When the filters are used the product description container that holds the image is removed so the page structure is changing. I might be able to inject the image with jQuery as we did a year ago, but we would need to write this for each category, do you plan on using a lot of categories? Does this also need to work for mobile? This might be a bigger job than it looks.Best regards,
MikeApril 28, 2021 at 12:31 pm in reply to: Logo on transparent header are missing after theme update #1297150Hi,
Glad to hear that your issue was solved, perhaps it was a caching issue or something similar? Either way, the good news is that it’s working again, so shall we close this then?Best regards,
MikeApril 27, 2021 at 2:29 pm in reply to: Logo on transparent header are missing after theme update #1297003Hi,
Thank you for the link, the source url to your transparent logo is being displayed as(unknown):

it should be like this:

I believe this is caused by a plugin on your site, probably one that “optimizes” your images. Please check that the url to your logos are correct and then try disabling your plugins and clearing your browser cache until your logo shows again.Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeApril 27, 2021 at 1:50 pm in reply to: Avia Layout Builder, Product Slider: show Title + Except and hide stars review #1296980 -
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