Forum Replies Created
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Hi,
Thanks for your patience, via FTP I see that you have a lot of files added to your child theme,
are all of these customized?
What version were these from?
The only way that I can see in finding the error is to create a staging copy of the site and then remove your customized files and add them back one at a time to find which one is causing the error.
Does the error occur if you use the regular footer instead of the footer page?Best regards,
MikeDecember 2, 2022 at 7:29 pm in reply to: Open on click a submenu and close the one previously opened #1374826Hi,
I see that in the first site that Guenni007’s code is working in your mobile menu has sub-menu items, for which the toggling occurs.
But on your second site I don’t see any sub-menus, all menu items are top level so there is nothing to toggle.
Try making the menu on the second site like the first site.Best regards,
MikeDecember 2, 2022 at 7:19 pm in reply to: title/description of gallery pictures are not shown #1374824Hey walhai,
Thank you for your patience and for the login to your site, I found this message in the console for your page:
title attributes removed by WP Accessibility
The gallery stores the caption as a title attribute so the plugin was removing it. I disabled this function in your WP Accessibility plugin and now the captions are showing.Best regards,
MikeDecember 2, 2022 at 2:06 pm in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1374776Hi,
Glad to hear that the css is not caused by the removal of the Header.php and Footer.php, we are not recommending adding these to child themes anymore for this very reason.
We have updated our documentation to recommend adding scripts to the child theme functions.php.
So please remove these two files from your staging site and check if removing any of your other customized child theme files will change the css, if not we will continue to investigate.
I see that you are using ACF to add a custom page class to your pages, but I don’t understand if it has another purpose, is this just for your custom css? Could this have changed and is causing your css to be wrong? Couldn’t you use the page IDs in the same way without ACF?Best regards,
MikeDecember 2, 2022 at 1:49 pm in reply to: Making top nav and secondary menu sticky on Mobile #1374771Hi,
Try this css instead:@media only screen and (max-width: 767px) { .responsive #top #wrap_all #header { position: fixed !important; } .html_header_transparency #wrap_all #main, .responsive #top #wrap_all #main { padding-top: 100px !important; } }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Maybe we can apply css for the sub-menu page to show the parent menu item open/expanded.
So it’s not based on clicking the menu, it’s about landing on the page.
Please copy the site to a public location so we can test.Best regards,
MikeDecember 2, 2022 at 1:30 pm in reply to: Menu Links in overlay/slide out are not reacting to settings Advanced Styling #1374768Hi,
Glad Yigit could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeDecember 2, 2022 at 1:29 pm in reply to: How can I add icons to Enfold Secondary Menu items? #1374767Hey jaimemerz,
Thanks for your patience and the link to your site, unfortunately, I don’t see another way around this.
I have tried some javascript to remove the padding on scroll but it doesn’t work reliably.
Sorry we were not able to help more.Best regards,
MikeDecember 1, 2022 at 3:06 pm in reply to: Thumbnails of embedded YouTube videos are displayed in an incorrrect format #1374644Hi,
I have seen issues with the Jetpack plugin in the past, mostly when the theme compresses the js and the Jetpack also does or Autoptimize is also used, the double compression causes errors sometimes, but not always.
Glad to hear that you have this sorted out, shall we close this then?Best regards,
MikeHi,
Thanks for the login, I see that if I inject jQuery.js and waypoint.js the script works, but both of these should be loaded automatically.
I see that all of your js is loaded by “rocket-loader” but I don’t see this plugin, I see that your LScache can not be controlled from WordPress and you have to do so from your server:
Please try to disable the “rocket-loader” and check again.Best regards,
MikeHi,
I checked your example post and see that your new 1200×600 png image is the item that takes the longest for your page to load:
but it can be 69% smaller if you use an image compression like Tinyjpg.com for a total size of 267.1 KB:
but typically png images are the largest, if you use the jpg format it would be even smaller, only 87.1 KB for a 90% decrease
For the extra sizes you can delete the sizes you don’t want to use with the delete button, but be careful because different because each size is used by a different element.
Typically you should see around 18 different sizes, so if you see 30 sizes on this screen then some may have been added by other plugins.
If you only see around 18 on this screen but when you FTP you see 30 sizes then this is due to the Regenerate Thumbnails because it doesn’t delete unused image sizes, so in this case you don’t need to worry because these other sizes won’t be created in the future and they won’t slow down you site because they won’t be loaded. Images sitting on a server unused doesn’t slow down a site.
But if you want to remove them you can do so via FTP or you can follow this article that says there 3 plugins that will do it for you: Plugins For Image Cleanup I have not tried any of these.
But this might not be an issue if you delete all of your png images and then upload jpg image to make them smaller.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeDecember 1, 2022 at 1:42 am in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1374542Hi,
Thanks for the login, the margin of the diagonal border below the button was overlapping the button, I added this css in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field to correct.#av_section_3 .av-section-color-overlay-wrap .container { z-index: 2; position: relative; }
Please clear your browser cache and check.
Best regards,
MikeHey eddyvdt,
It sounds like you have an element’s margin over the button so that you can’t click it, try increasing the z-index of the button.
Otherwise we will need to see the page to help further, once you can post an admin login for us, please include in the Private Content area.Best regards,
MikeHi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey schwabino,
Please see our documentation for Adding your own Fontello icon
You can choose Fontello.com icon fonts or upload your own svg icons to Fontello.com to create the custom icon font and then add it to your site at Enfold Theme Options ▸ Import/Export ▸ Iconfont ManagerBest regards,
MikeHi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeNovember 30, 2022 at 9:37 pm in reply to: Icon list – missing responsiveness icons shall move on top of the text #1374521Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeNovember 30, 2022 at 8:24 pm in reply to: Headline rotator is moving my content up and down on the page #1374514Hi,
Thanks for the link to your site, it seems that this only occurs on screens larger than 1500px, probably due to the change in the font size for larger screens, we not have a way to disable it when it is out of view, but we can increace the height of the column that it is in to stop the movement.
Try this css in your Quick CSS:@media only screen and (min-width: 1500px) { #top.home .flex_column.avia-builder-el-2 { min-height: 350px; height: 350px; } }
After applying the css, please clear your browser cache and check.
Best regards,
MikeNovember 30, 2022 at 8:04 pm in reply to: Follow up of the ticket "Move author and date at the beginning of the article" #1374511Hey profumopuntoit,
Try this function instead:function move_postmeta(){ ?> <script> window.addEventListener('DOMContentLoaded', function() { (function($){ $( ".single.single-post .post-meta-infos" ).insertBefore('.entry-content' ); })(jQuery); }); </script> <?php } add_action('wp_footer', 'move_postmeta');
Best regards,
MikeHi,
Thanks for your patience, please check the wp-config.php file via FTP to see if you find the DISABLE_WP_CRON set to true, look for this:
define('DISABLE_WP_CRON', true);
If you do find this please change to false and then test your contact form again.
If you don’t find this then perhaps your Wordfence Security has disabled the cron, I’m not sure if this an option, if you can find the option try disabling the Wordfence Security plugin and test your contact form again.Best regards,
MikeNovember 30, 2022 at 1:47 pm in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1374449Hi,
Thanks for the login to your staging site, I have tried deactivating your plugins,
When I remove your child theme header.php & footer.php your footer shows correctly, please check.
I didn’t find what was going on with your styling though.Best regards,
MikeNovember 30, 2022 at 3:39 am in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1374396Hi,
I tried to review this thread to catch up, and as I understand you have a backup for 4.5.7 where everything works correctly, but when you update to 5.2.1 the demo footer shows and you lose the homepage styling?
Do you lose any other styling?
The WP login doesn’t work, but the FTP did work. It looks like you have a custom loop-index.php, related-posts.php, single.php, header.php, footer.php
I wonder if any of these are conflicting with the latest version, quite a lot has changed since 4.5.7Do you know what the customizations in each of these are? If these are minor customizations I would imagine that you could remove these files to see if your footer and homepage styling returns, and then add the files back one at a time to see where the error occurs.
Best regards,
MikeHi,
Try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:function av_woo_tabs_below_product_image() { remove_action( 'woocommerce_after_single_product_summary', 'woocommerce_output_product_data_tabs', 1 ); add_action( 'woocommerce_product_thumbnails', 'woocommerce_output_product_data_tabs', 10 ); } add_action( 'init', 'av_woo_tabs_below_product_image');
Best regards,
MikeNovember 30, 2022 at 2:18 am in reply to: Making top nav and secondary menu sticky on Mobile #1374392Hi,
Please try this code in the General Styling ▸ Quick CSS field@media only screen and (max-width: 767px) { .responsive #top #wrap_all #header { position: fixed !important; } }
After applying the css, please clear your browser cache and check.
Best regards,
MikeNovember 30, 2022 at 2:13 am in reply to: Fullscreen Slider Link Buttons Spinning After Click #1374389Hi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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