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  • #1395073
    Gregor Wurdel
    Guest

    Hello Mr. Nikko,

    I can´t answer message #1395068 because I don´t have an account at themeforrest.net or Kriesi.at

    The last agency did everthing for us, I´m only a user.

    #1395076

    Hi Gregor,

    No worries, however, you won’t be able to avail our support since you don’t have an existing themeforest account that has an active item support for Enfold.
    You can check Themeforest’s Item Support Policy for further details: https://themeforest.net/page/item_support_policy

    In order to avail our support, you will need to do the following:
    1. Create a themeforest account
    2. Purchase Enfold one-time (you will have 6 months item support, and unlimited updates on a single site)
    3. Get your purchase code and register to our forum.
    4. Post your request in our forum using your registered account.
    I hope this helps.

    Best regards,
    Nikko

    #1396737
    This reply has been marked as private.
    #1396755

    Hi gregwu,

    Yes, we will help you.
    Please register here first: https://kriesi.at/support/register/
    Once you have successfully registered, post a new topic here: https://kriesi.at/support/forum/enfold/#new-post
    Just post the link to this thread so we can continue on the conversation.
    Best regards,
    Nikko

    #1397018
    This reply has been marked as private.
    #1397038

    Hi,

    Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1397047
    This reply has been marked as private.
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