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Viewing 30 posts - 8,071 through 8,100 (of 34,890 total)
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  • Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: OnePage menu link without visible scroll #1403591

    Hi,
    Yes, you can do the same to your other site, shall we close this then?

    Best regards,
    Mike

    in reply to: Slider isues #1403562

    Hi,
    Thanks for your screenshots but the login doesn’t seem to be admin so I don’t have access to the theme panel or basic WordPress settings like the menu.
    Your first menu issue is because in the menu item with the larger sub menu item the option “mega menu” has been checked, uncheck this.
    For the grid rows you have the minimum height set to 500px, so on mobile this will look larger, remove this and it will adjust to the content height for desktop & mobile, see the page /servicii/ where I did this for you.
    For the third question you have “huge” padding picked for the color section try choosing less or no padding.
    Please note that we ask that each thread stays “on topic” and different threads are used for multiple questions, this helps future users find solutions easier and multiple Moderators assist you with a solution, thank you for understanding.

    Best regards,
    Mike

    in reply to: Third Level Layout Elements Not Loading/Saving #1403560

    Hi,
    This is not working for me, please try adding this code to your child theme functions.php again via FTP:

    add_action('avia_builder_mode', "builder_set_debug");
    function builder_set_debug()
    {
      return "debug";
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.

    Best regards,
    Mike

    in reply to: Admin-Seite wählt Hauptmenü nicht an #1403559

    Hi,
    Thanks for the feedback but I’m not sure that I understand and it seems that your test site is down, please check and perhaps some screenshots would help explain the issue.

    Best regards,
    Mike

    Hi,
    Thanks for your patience and the link to your site, I found the issue was that you had unclosed popup trigger links, I closed them for you and the issue is now solved. Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Change Burger drop down background Color #1403546

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: unable to import icons from flaticon #1403545

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for your patience and the link to your site, I added this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function custom_script() { ?>
      <script>
    window.addEventListener('DOMContentLoaded', function() {
    (function($){
    	setTimeout(function(){
    $('#footer-template .av-recaptcha-submit').insertAfter($('#element_avia_1_1'));
    },400);
    })(jQuery);
    });
    </script>
      <?php
    }
    add_action('wp_footer', 'custom_script');

    and this css to your child theme stylesheet:

    #footer-template .avia_ajax_form #element_avia_1_1.form_element_three_fourth {
        width: 68%;
        float: left;
        margin-right: 1%;
    }
    #footer-template .avia_ajax_form .button.av-recaptcha-submit {
        margin-top: 8px;
        padding: 14px 20px;
    }
    #footer-template .avia_ajax_form p:nth-child(8) {
        top: -35px;
    }
    @media only screen and (max-width: 761px) { 
    	#footer-template .avia_ajax_form #element_avia_1_1.form_element_three_fourth {
        width: 58%;
    }
    }
    @media only screen and (min-width: 762px) and (max-width: 1024px) { 
    	#footer-template .avia_ajax_form #element_avia_1_1.form_element_three_fourth {
        width: 63%;
    }
    }
    

    and cleared your Autoptimize cache and this is the result:
    Enfold_Support_1677.jpeg
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Third Level Layout Elements Not Loading/Saving #1403503

    Hi,
    Please include FTP access in the Private Content area so we can Enable the Avia Layout Builder Debugger

    Best regards,
    Mike

    in reply to: Warning error on PHP #1403502

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for the screenshot, I don’t have an iPad so I have asked the team to check with iPads, in case it helps what iPad model are you using, and is the same in Safari & Chrome on the device? Thank you for your patience.

    Best regards,
    Mike

    in reply to: Theme compatibility #1403467

    Hey Ann Karina Robson,
    Thanks for the link to your site, I see it is using v4.1 which is not compatible with WP 6.2 and PHP 8.0, you will need to update the theme to v5.5
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    If you don’t have access to the Theme Forest account because it was installed for you by a developer and you can’t contact the developer, then you will need to create your own Theme Forest account when you purchase a new license, Theme Forest will not transfer licenses and due to our contract with Theme Forest we can not directly sell or give licenses.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Negative Separator / Whitespace – Clarification #1403465

    Hi,
    Thanks for the login but it doesn’t seem to be an admin login as I can not see the theme settings or the plugins so I was limited in investigating.
    I did find that the error only occurs when you are not logged in, if you are logged in the “We answer” overlaps the “Call us” on mobile so I believe that this is a caching issue, try disabling your cache plugin and the theme option Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files
    and clear any server caching.

    Best regards,
    Mike

    in reply to: Change Burger drop down background Color #1403461

    Hi,
    Glad to hear, shall we close this then?

    Best regards,
    Mike

    Hi,
    Thanks for the login, I see that you are using a self-hosted video, in this case, you can add this to the end of the video url: ?iframe=true
    I have adjusted this for you and now the video is playing, please check.

    Best regards,
    Mike

    Hi,
    Try this function and replace the page IDs with yours

    add_action('ava_after_main_container', 'ava_after_main_title_mod');
    function ava_after_main_title_mod() {
    	if(is_single( array(595, 1056, 1097, 1138, 1067, 1424, 63) ) ) {
    		echo do_shortcode("[your submenu shortcode here]");
    	}
    }

    Best regards,
    Mike

    Hi,
    Glad to help, it is a standard PHP extension, we will leave this open to hear back from you.

    Best regards,
    Mike

    Hi,
    Thanks for the feedback, please note that the Classic Editor plugin is not needed because this is a theme option at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor

    Best regards,
    Mike

    in reply to: Change Burger drop down background Color #1403441

    Hi,
    Thanks for the screenshot but I’m not sure what issue it is showing, the css above is for the burger menu which is not shown in the screenshot.
    I checked your Quick CSS and found a few errors, extra brackets, and classes missing dots, and your footer color is not correct, it should be 6 digits, not 7, please correct:

    #footer ul li a {
    color: #def1dcf;
    }

    Best regards,
    Mike

    in reply to: Referrer Policy #1403437

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for the feedback and the link to your test page, while your video is opening in a new window and playing on Windows, it’s not opening in a lightbox as in my example, please review the steps above and if you have further trouble Please include an admin login in the Private Content area so we can check.

    Best regards,
    Mike

    Hi,

    @Jmcguiness03
    you seem to have a different issue than this thread, please create a new thread and include a recap, and WordPress admin access in the Private Content area. Since this is not your thread posting your login here will not be private and you will not see anything we write in the Private Content area.

    Best regards,
    Mike

    in reply to: error on line 659 #1403432

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Since you are using v4.1.2 you will not be able to update via the API, you will need to manually update first and then create a new Envato Token.
    The error you are getting The link you followed has expired sounds like the PHP ZipArchive Extension is disabled on your server, please ask your webhost to check.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Text centered at Masonry Gallery #1403376

    Hey Martin,
    Please try adding this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #main .av-masonry-entry .av-masonry-entry-title {
        text-align: center;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Seems that we missed the 6 hour window, so let us know later in the week when the site is available again.
    Also let us know what webhosts are experiencing this issue and if they are “managed hosts” and if they are using “optimized WordPress” installs, or if they have “must-use” plugins that can not be disabled.

    Best regards,
    Mike

Viewing 30 posts - 8,071 through 8,100 (of 34,890 total)