Forum Replies Created
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April 5, 2023 at 11:22 am in reply to: Update from Version 3.1 (with Child T.) to 5.1.2 – how to? #1403593
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 5, 2023 at 11:22 am in reply to: Problem with Magnific-Popup – Popup links to another popup #1403592Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Yes, you can do the same to your other site, shall we close this then?Best regards,
MikeHi,
Thanks for your screenshots but the login doesn’t seem to be admin so I don’t have access to the theme panel or basic WordPress settings like the menu.
Your first menu issue is because in the menu item with the larger sub menu item the option “mega menu” has been checked, uncheck this.
For the grid rows you have the minimum height set to 500px, so on mobile this will look larger, remove this and it will adjust to the content height for desktop & mobile, see the page /servicii/ where I did this for you.
For the third question you have “huge” padding picked for the color section try choosing less or no padding.
Please note that we ask that each thread stays “on topic” and different threads are used for multiple questions, this helps future users find solutions easier and multiple Moderators assist you with a solution, thank you for understanding.Best regards,
MikeHi,
This is not working for me, please try adding this code to your child theme functions.php again via FTP:add_action('avia_builder_mode', "builder_set_debug"); function builder_set_debug() { return "debug"; }Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
Best regards,
MikeHi,
Thanks for the feedback but I’m not sure that I understand and it seems that your test site is down, please check and perhaps some screenshots would help explain the issue.Best regards,
MikeApril 5, 2023 at 12:10 am in reply to: Problem with Magnific-Popup – Popup links to another popup #1403558Hi,
Thanks for your patience and the link to your site, I found the issue was that you had unclosed popup trigger links, I closed them for you and the issue is now solved. Please clear your browser cache and check.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 4, 2023 at 7:09 pm in reply to: Contact Form – Submit button appearing underneath Email field #1403544Hi,
Thanks for your patience and the link to your site, I added this code to the end of your child theme functions.php file in Appearance ▸ Editor:function custom_script() { ?> <script> window.addEventListener('DOMContentLoaded', function() { (function($){ setTimeout(function(){ $('#footer-template .av-recaptcha-submit').insertAfter($('#element_avia_1_1')); },400); })(jQuery); }); </script> <?php } add_action('wp_footer', 'custom_script');and this css to your child theme stylesheet:
#footer-template .avia_ajax_form #element_avia_1_1.form_element_three_fourth { width: 68%; float: left; margin-right: 1%; } #footer-template .avia_ajax_form .button.av-recaptcha-submit { margin-top: 8px; padding: 14px 20px; } #footer-template .avia_ajax_form p:nth-child(8) { top: -35px; } @media only screen and (max-width: 761px) { #footer-template .avia_ajax_form #element_avia_1_1.form_element_three_fourth { width: 58%; } } @media only screen and (min-width: 762px) and (max-width: 1024px) { #footer-template .avia_ajax_form #element_avia_1_1.form_element_three_fourth { width: 63%; } }and cleared your Autoptimize cache and this is the result:

Please clear your browser cache and check.Best regards,
MikeHi,
Please include FTP access in the Private Content area so we can Enable the Avia Layout Builder DebuggerBest regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 4, 2023 at 11:59 am in reply to: Recurring events of The Event Calendar not showing organizers and venues #1403501Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 4, 2023 at 11:58 am in reply to: How to use lightbox for videos/images as media element in Accordion-toggle? #1403500Hi,
Thanks for the screenshot, I don’t have an iPad so I have asked the team to check with iPads, in case it helps what iPad model are you using, and is the same in Safari & Chrome on the device? Thank you for your patience.Best regards,
MikeHey Ann Karina Robson,
Thanks for the link to your site, I see it is using v4.1 which is not compatible with WP 6.2 and PHP 8.0, you will need to update the theme to v5.5
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

If you don’t have access to the Theme Forest account because it was installed for you by a developer and you can’t contact the developer, then you will need to create your own Theme Forest account when you purchase a new license, Theme Forest will not transfer licenses and due to our contract with Theme Forest we can not directly sell or give licenses.Best regards,
MikeApril 4, 2023 at 1:30 am in reply to: Enfold theme not updating and cant find API key its referring to #1403466Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the login but it doesn’t seem to be an admin login as I can not see the theme settings or the plugins so I was limited in investigating.
I did find that the error only occurs when you are not logged in, if you are logged in the “We answer” overlaps the “Call us” on mobile so I believe that this is a caching issue, try disabling your cache plugin and the theme option Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files
and clear any server caching.Best regards,
MikeApril 4, 2023 at 12:31 am in reply to: How to use lightbox for videos/images as media element in Accordion-toggle? #1403460Hi,
Thanks for the login, I see that you are using a self-hosted video, in this case, you can add this to the end of the video url: ?iframe=true
I have adjusted this for you and now the video is playing, please check.Best regards,
MikeApril 4, 2023 at 12:07 am in reply to: Fullwidth Submenu in standard Woocommerce single product page #1403459Hi,
Try this function and replace the page IDs with yoursadd_action('ava_after_main_container', 'ava_after_main_title_mod'); function ava_after_main_title_mod() { if(is_single( array(595, 1056, 1097, 1138, 1067, 1424, 63) ) ) { echo do_shortcode("[your submenu shortcode here]"); } }Best regards,
MikeApril 4, 2023 at 12:02 am in reply to: Enfold theme not updating and cant find API key its referring to #1403458Hi,
Glad to help, it is a standard PHP extension, we will leave this open to hear back from you.Best regards,
MikeApril 3, 2023 at 7:06 pm in reply to: My Avia Advanced editor won’t save content (most of the time). #1403442Hi,
Thanks for the feedback, please note that the Classic Editor plugin is not needed because this is a theme option at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic EditorBest regards,
MikeHi,
Thanks for the screenshot but I’m not sure what issue it is showing, the css above is for the burger menu which is not shown in the screenshot.
I checked your Quick CSS and found a few errors, extra brackets, and classes missing dots, and your footer color is not correct, it should be 6 digits, not 7, please correct:#footer ul li a { color: #def1dcf; }Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 3, 2023 at 6:28 pm in reply to: How to use lightbox for videos/images as media element in Accordion-toggle? #1403436Hi,
Thanks for the feedback and the link to your test page, while your video is opening in a new window and playing on Windows, it’s not opening in a lightbox as in my example, please review the steps above and if you have further trouble Please include an admin login in the Private Content area so we can check.Best regards,
MikeApril 3, 2023 at 5:59 pm in reply to: My Avia Advanced editor won’t save content (most of the time). #1403433Hi,
@Jmcguiness03 you seem to have a different issue than this thread, please create a new thread and include a recap, and WordPress admin access in the Private Content area. Since this is not your thread posting your login here will not be private and you will not see anything we write in the Private Content area.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 3, 2023 at 12:09 pm in reply to: Enfold theme not updating and cant find API key its referring to #1403380Hi,
Since you are using v4.1.2 you will not be able to update via the API, you will need to manually update first and then create a new Envato Token.
The error you are getting The link you followed has expired sounds like the PHP ZipArchive Extension is disabled on your server, please ask your webhost to check.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
MikeHey Martin,
Please try adding this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#main .av-masonry-entry .av-masonry-entry-title { text-align: center; }After applying the css, please clear your browser cache and check.
Best regards,
MikeApril 3, 2023 at 11:54 am in reply to: customize panel not loading, widget panel only partially loads, missing widgets #1403374Hi,
Seems that we missed the 6 hour window, so let us know later in the week when the site is available again.
Also let us know what webhosts are experiencing this issue and if they are “managed hosts” and if they are using “optimized WordPress” installs, or if they have “must-use” plugins that can not be disabled.Best regards,
Mike -
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