Forum Replies Created
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April 17, 2023 at 6:47 pm in reply to: Link to an accordion’s tab scrolls too much down and hides the tab’s title #1404733
Hi,
Thanks for the feedback, I checked the button “sitemap example” and while the title in the lightbox showed in my tests, I do see that you are using a script to remove the title on hover, probably for images or another element and it needs to be adjusted to exclude these buttons.
Please include an admin login and explain what titles need to be removed with the script.
Please also explain how to see the null error for the button lightbox, is in a certain browser or clicking back and forth between the buttons?Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 17, 2023 at 6:30 pm in reply to: Fullwidth Submenu in standard Woocommerce single product page #1404726Hi,
It seems to be working for me, please see the screenshot in the Private Content area.
Try clearing your browser cache following these steps for Safari and note step 4 where you will Clear the History.Best regards,
MikeHi,
Thanks for the feedback, I checked the page linked below and with the css in your Quick CSS disabled I see the exkl. MwSt.

when it is enabled like it is now I don’t see it

Try clearing your browser cache following these steps for Safari and note step 4 where you will Clear the History.
Or if you are referring to a different page please link directly to it so we can check.Best regards,
MikeHi,
Glad to hear that you sorted some of the issues out, I would like to help to hide the dates under the blog posts, but I still can’t load your site, is there a new link to your site?
Without seeing your page and the element used I would guess this css would help:.slide-entry .slide-meta, .av-masonry-entry .av-masonry-date { display: none; }Best regards,
MikeHi,
Glad Ismael could help, please ask questions for a different topic in a new thread so each thread will stay on topic and be easier to follow. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the feedback, I see that you have adjusted it to 800:

and it is showing for me on the frontend:

compared to when it is disabled:

I see that you have the Roboto Regular 400 font installed, try installing the Roboto Black 900 if you want a thicker font stroke.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 17, 2023 at 12:16 pm in reply to: How to Register a Theme on Enfold 3.3.2? (Do I first download latest version) #1404669Hi,
The download files are the same, only the Token which is based on your license is different.Best regards,
MikeApril 17, 2023 at 12:15 pm in reply to: Product image will not enlarge on first view – new touch enabled product images #1404668Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey epkdesign,
Try creating a new image size such as square_accordion by adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:add_image_size('square_accordion', 510, 510, true); add_filter( 'image_size_names_choose', 'my_custom_sizes' ); function my_custom_sizes( $sizes ) { return array_merge( $sizes, array( 'square_accordion' => __( 'Square Accordion' ), ) ); }Note that the image size is 510px square, this is because the Accordion Slider has a 500px minimum.
Then install the plugin Regenerate Thumbnails and go to WordPress ▸ Tools ▸ Regenerate Thumbnails
Then in your accordion slider element you can choose the new size:

and on the frontend the new image thumbnails will show:

Best regards,
MikeHey Greg,
I believe that you can preload the video in your header like this:<link rel="preload" as="video" type="video/mp4" href="foo.mp4" />
But I found this stackoverflow thread that says: video preloading is included in the Preload spec, but is not currently implemented by browsers as of 2021
I see that your video is 25 seconds and 24.9 mb, but when I view your site with a users mind, I don’t see myself staying at the top of your page for more than 5 seconds, I would recommend cutting the video down to 5 seconds then perhaps it would be only about 5 mb and load much faster.
If the site is live try getting the analytics for the average time spent on the homepage and use this to show your client that a 25 second video is not necessary.
Anyways, I hope this helps.Best regards,
MikeHi,
To add a screenshot please try using an Screenshot service and pasting the image URL in your post.Best regards,
MikeHi,
I would ask your web host to update to v7.4 and then update the rest of your site, then update to PHP v8
Does your web host make automatic backups or can you request a backup before PHP v8?
It would be good to do, but I don’t expect any issues.Best regards,
MikeHi,
Glad to hear that you have this sorted out, I have not seen this happen before, if you see this again or have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 16, 2023 at 9:10 pm in reply to: How to Register a Theme on Enfold 3.3.2? (Do I first download latest version) #1404626Hey Nick Ray,
Thanks for your question, you can not register v3.3.2 because it doesn’t support the Envato Token, so first follow the steps to update the theme:download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New….
then after you can register the updated theme.
Best regards,
MikeHi,
Endold doesn’t require PHP v8, but WordPress requires at least PHP v7.4Best regards,
MikeHey Stefan,
Thank you for the link to your site, I recommend duplicating your element and changing the Element Visibility to show one on desktop and the other on mobile, then set the columns on the mobile version to one.Best regards,
MikeHi,
Glad to hear that you have this sorted out, and thanks for sharing your solution. I don’t foresee any issues with this and perhaps it will also help others.Best regards,
MikeHi,
Glad to hear that you have this sorted out, although we have not heard from other users about this issue with polylang. Perhaps using the Classic Editor will be a good solution.Best regards,
MikeHi,
Thanks for the feedback, I have asked the rest of the team if they have a similar monitor to test with, Thank you for your patience.Best regards,
MikeHi,
Thank you for your patience, please try this solution.Best regards,
MikeHey whdsolutions,
Thanks for your patience and the link to your site, when “hide on mobile” is used the element is given the css “display” of “none”, this only “hides” an element from view but it is still loaded.
The problem is that PHP is a server-side language and it can not know the device or screen size of a user, this requires a client-side language like css or javascript.
You may be able to use a solution like this to remove the element instead of hiding it.Best regards,
MikeHi,
Unfortunately, we don’t have a monitor with the same resolution as yours, but it sounds like a monitor refresh rate, I can’t imagine that a site would be slower on a larger screen.Best regards,
MikeHi,
Thank you for your patience and the link to your site, I found with the Block Editor enabled you were getting server errors (500) but switching to the Classic Editor at Enfold Theme Options ▸ Select Your Editor corrected and I was able to open all 3 of your pages.
I’m not sure if this is a plugin conflict, if you want to test try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.Best regards,
MikeApril 16, 2023 at 7:02 pm in reply to: Product image will not enlarge on first view – new touch enabled product images #1404606Hey El,
Try disabling your caching plugin and CDN, it looks like you are using the ShortPixel Image Optimizer plugin and it or the CDN is not serving the correct image url.
I have linked to the two image urls below, notice the size +w_805+ & +w_1498+ the correct one is not served on hover.Best regards,
Mike -
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