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Viewing 30 posts - 7,981 through 8,010 (of 34,988 total)
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  • Hi,
    Thanks for the feedback, I checked the button “sitemap example” and while the title in the lightbox showed in my tests, I do see that you are using a script to remove the title on hover, probably for images or another element and it needs to be adjusted to exclude these buttons.
    Please include an admin login and explain what titles need to be removed with the script.
    Please also explain how to see the null error for the button lightbox, is in a certain browser or clicking back and forth between the buttons?

    Best regards,
    Mike

    in reply to: Video Slider Audio Doesn’t Turn On #1404727

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    It seems to be working for me, please see the screenshot in the Private Content area.
    Try clearing your browser cache following these steps for Safari and note step 4 where you will Clear the History.

    Best regards,
    Mike

    in reply to: Woocommerce VAT-suffix #1404725

    Hi,
    Thanks for the feedback, I checked the page linked below and with the css in your Quick CSS disabled I see the exkl. MwSt.
    Enfold_Support_1804.jpeg
    when it is enabled like it is now I don’t see it
    Enfold_Support_1806.jpeg
    Try clearing your browser cache following these steps for Safari and note step 4 where you will Clear the History.
    Or if you are referring to a different page please link directly to it so we can check.

    Best regards,
    Mike

    in reply to: Admin-Seite wählt Hauptmenü nicht an #1404721

    Hi,
    Glad to hear that you sorted some of the issues out, I would like to help to hide the dates under the blog posts, but I still can’t load your site, is there a new link to your site?
    Without seeing your page and the element used I would guess this css would help:

    .slide-entry .slide-meta,
    .av-masonry-entry .av-masonry-date {
    	display: none;
    }

    Best regards,
    Mike

    in reply to: Customised link does not work #1404717

    Hi,
    Glad Ismael could help, please ask questions for a different topic in a new thread so each thread will stay on topic and be easier to follow. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Blog issues #1404714

    Hi,
    Thanks for the feedback, I see that you have adjusted it to 800:
    Enfold_Support_1802.jpeg
    and it is showing for me on the frontend:
    Enfold_Support_1800.jpeg
    compared to when it is disabled:
    Enfold_Support_1798.jpeg
    I see that you have the Roboto Regular 400 font installed, try installing the Roboto Black 900 if you want a thicker font stroke.

    Best regards,
    Mike

    in reply to: Type Writer Effect #1404670

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    The download files are the same, only the Token which is based on your license is different.

    Best regards,
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Accordion Slider #1404634

    Hey epkdesign,
    Try creating a new image size such as square_accordion by adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    add_image_size('square_accordion', 510, 510, true);
    add_filter( 'image_size_names_choose', 'my_custom_sizes' );
    function my_custom_sizes( $sizes ) {
        return array_merge( $sizes, array(
            'square_accordion' => __( 'Square Accordion' ),
        ) );
    }

    Note that the image size is 510px square, this is because the Accordion Slider has a 500px minimum.
    Then install the plugin Regenerate Thumbnails and go to WordPress ▸ Tools ▸ Regenerate Thumbnails
    Then in your accordion slider element you can choose the new size:
    Enfold_Support_1794.jpeg
    and on the frontend the new image thumbnails will show:
    Enfold_Support_1796.jpeg

    Best regards,
    Mike

    in reply to: Help with Homepage video load? #1404631

    Hey Greg,
    I believe that you can preload the video in your header like this: <link rel="preload" as="video" type="video/mp4" href="foo.mp4" />
    But I found this stackoverflow thread that says: video preloading is included in the Preload spec, but is not currently implemented by browsers as of 2021
    I see that your video is 25 seconds and 24.9 mb, but when I view your site with a users mind, I don’t see myself staying at the top of your page for more than 5 seconds, I would recommend cutting the video down to 5 seconds then perhaps it would be only about 5 mb and load much faster.
    If the site is live try getting the analytics for the average time spent on the homepage and use this to show your client that a 25 second video is not necessary.
    Anyways, I hope this helps.

    Best regards,
    Mike

    in reply to: Customised link does not work #1404630

    Hi,
    To add a screenshot please try using an Screenshot service and pasting the image URL in your post.

    Best regards,
    Mike

    in reply to: In What Order Do I Update Enfold, WP, PHP, Plugins #1404629

    Hi,
    I would ask your web host to update to v7.4 and then update the rest of your site, then update to PHP v8
    Does your web host make automatic backups or can you request a backup before PHP v8?
    It would be good to do, but I don’t expect any issues.

    Best regards,
    Mike

    in reply to: update enfold made a problem #1404628

    Hi,
    Glad to hear that you have this sorted out, I have not seen this happen before, if you see this again or have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hey Nick Ray,
    Thanks for your question, you can not register v3.3.2 because it doesn’t support the Envato Token, so first follow the steps to update the theme:

    download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New….

    then after you can register the updated theme.

    Best regards,
    Mike

    in reply to: In What Order Do I Update Enfold, WP, PHP, Plugins #1404625

    Hi,
    Endold doesn’t require PHP v8, but WordPress requires at least PHP v7.4

    Best regards,
    Mike

    in reply to: Partner Logo Element #1404624

    Hey Stefan,
    Thank you for the link to your site, I recommend duplicating your element and changing the Element Visibility to show one on desktop and the other on mobile, then set the columns on the mobile version to one.

    Best regards,
    Mike

    in reply to: Layerslider Mobile Height #1404622

    Hi,
    Glad to hear that you have this sorted out, and thanks for sharing your solution. I don’t foresee any issues with this and perhaps it will also help others.

    Best regards,
    Mike

    in reply to: Infinite buffering #1404621

    Hi,
    Please see below.

    Best regards,
    Mike

    in reply to: Cannot load avia layout builder #1404620

    Hi,
    Glad to hear that you have this sorted out, although we have not heard from other users about this issue with polylang. Perhaps using the Classic Editor will be a good solution.

    Best regards,
    Mike

    in reply to: Problem with scrolling on UHD resolution #1404619

    Hi,
    Thanks for the feedback, I have asked the rest of the team if they have a similar monitor to test with, Thank you for your patience.

    Best regards,
    Mike

    in reply to: Autoresponder on Contact Form – Dear blank #1404617

    Hi,
    Thank you for your patience, please try this solution.

    Best regards,
    Mike

    in reply to: Video being flagged on mobile – Lighthouse #1404616

    Hey whdsolutions,
    Thanks for your patience and the link to your site, when “hide on mobile” is used the element is given the css “display” of “none”, this only “hides” an element from view but it is still loaded.
    The problem is that PHP is a server-side language and it can not know the device or screen size of a user, this requires a client-side language like css or javascript.
    You may be able to use a solution like this to remove the element instead of hiding it.

    Best regards,
    Mike

    in reply to: Type Writer Effect #1404613

    Hey engage24,
    Please use the Headline Rotator element and choose the typewriter option:
    Enfold_Support_1788.jpeg

    Best regards,
    Mike

    in reply to: Problem with scrolling on UHD resolution #1404611

    Hi,
    Unfortunately, we don’t have a monitor with the same resolution as yours, but it sounds like a monitor refresh rate, I can’t imagine that a site would be slower on a larger screen.

    Best regards,
    Mike

    in reply to: Cannot load avia layout builder #1404609

    Hi,
    Thank you for your patience and the link to your site, I found with the Block Editor enabled you were getting server errors (500) but switching to the Classic Editor at Enfold Theme Options ▸ Select Your Editor corrected and I was able to open all 3 of your pages.
    I’m not sure if this is a plugin conflict, if you want to test try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    in reply to: Infinite buffering #1404607

    Hi,
    Thanks for the feedback, but unfortunately I’m not seeing anything on the left showing for about a half second, I do see a virtual social icon menu, is this what you mean?
    Enfold_Support_1786.jpeg

    Best regards,
    Mike

    Hey El,
    Try disabling your caching plugin and CDN, it looks like you are using the ShortPixel Image Optimizer plugin and it or the CDN is not serving the correct image url.
    I have linked to the two image urls below, notice the size +w_805+ & +w_1498+ the correct one is not served on hover.

    Best regards,
    Mike

    in reply to: Move Date and Author on blog posts #1404605

    Hi,
    This can be achieved with a jQuery snippet, please link to your single post example and perhaps include a mockup of what you would link to see, Typically some css will also be needed to adjust the padding or margin in the new location.

    Best regards,
    Mike

Viewing 30 posts - 7,981 through 8,010 (of 34,988 total)