Tagged: ,

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • March 17, 2023 at 3:57 pm #1401535
    studioblick

    In my clients website there are multiple vide player blocks that don’t work anymore. I guess after updating. Visit link below.
    I tried turning on / off a lot of options in the theme panel but nothing seems to work. please help!

    March 18, 2023 at 12:27 pm #1401583
    Rikard

    Hey studioblick,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 19, 2023 at 4:31 pm #1401687
    studioblick

    Thank you for having a look!
    I’ve changed video’s on the homepage to youtube pop-ups, but there are multiple other pages where the video’s are not working.

    March 24, 2023 at 3:31 pm #1402318
    studioblick

    Can you please reply to my latest message?

    March 25, 2023 at 12:26 pm #1402438
    Mike

    Hi,
    Thanks for your patience and the link to your site, I see that your video is not playing on click, but I don’t see any cause or browser console errors for this. I created a copy of your page on my test site with no plugins and using the latest theme version (v5.5) and the video works there, please see the link in the Private Content area.
    Try disabling all of your plugins and clearing your cache. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.