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Viewing 30 posts - 7,681 through 7,710 (of 34,913 total)
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  • in reply to: video image fallback bug #1406015

    Hi,
    Glad Ismael could help with the patch, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Portfolio items keep disspaearing from teh front end, #1406014

    Hi,
    Thank you for your patience and the link to your site, but your portfolio grid showed 21 items and the one item that didn’t show was in a category set to not show.
    I also checked some of your portfolio items and they showed for me, perhaps that has been resolved?

    Best regards,
    Mike

    in reply to: Text Element Toolbar Missing – WooCommerce Membership #1406013

    Hey Suze,
    Thank you for your patience, since you found that this seems to only occur when the WooCommerce Memberships plugin is active I assume that you have tried disabling other plugins like the gravity forms plugin shown in the screenshot?
    Does this only occur on membership pages or on the whole site?
    Can you include an admin login to a staging copy of your site so we can examine the toolbar, we don’t have the WooCommerce Memberships plugin to examine with.

    Best regards,
    Mike

    in reply to: Parallax viewing issues on mobile #1406012

    Hi,
    Thank you for your patience anf the link to your site, to make the top image on your homepage full width on mobile try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 767px) { 
    	.responsive #top.home #wrap_all #av_section_1 > .container {
    		width: 100%;
    		max-width: 100%;
    	}
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.
    To center the text blocks Some of our projects and Lets talk on mobile you need to edit the column and under the advanced tab see the settings for Animation ▸ Parallax Rules click the mobile icon and choose none:
    Enfold_Support_1917.jpeg
    and check that under the same advanced tab Position ▸ Column Position click the mobile icon and choose left 0:
    Enfold_Support_1919.jpeg
    For the cell padding click the mobile icon and ensure it is empty
    Enfold_Support_1921.jpeg

    Best regards,
    Mike

    in reply to: Enfold Theme Conflict with LearnDash Exam Results page #1406011

    Hi,
    Thank you for your patience and the video and link to your site, I added the script below to your child functions.php

    function show_quiz_results() { ?>
        <script>
    (function($) {
        $(window).click(function() {
            if ($('.wpProQuiz_sending').is(":visible")) {
    			$('dd.course_progress').css({ 'width': '100%' });
    			$('.wpProQuiz_resultsList').css({ 'display': 'none' });
            }
        });
    })(jQuery);
        </script>
    <?php
    }
    add_action('wp_footer', 'show_quiz_results');

    this shows the process bar and the results, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Contact field: change Bottom Border #1406009

    Hi,
    Glad Yigit could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hey Bonnie,
    I assume that this is due to a plugin that you are using to protect the file, perhaps wpmembers
    if you look at the code above the link to the file is nested in it’s own directory which is not possible, thus the error, I recommend asking the plugin author about this.
    see how /wp-content/uploads/ is added twice
    /home/httpd/vhosts/zpl.ch/httpdocs/wp-content/uploads/https://zpl.ch/wp-content/uploads/wpmembers/files/2023-03-22-ZPL-VS-Einladung-Beilage-2-Huettikerberg-Sandbuehl-Nachtrag.pdf

    Best regards,
    Mike

    in reply to: Z-index overlapping colour Section #1406007

    Hey Kate,
    Thank you for the link to your site, I have checked in Windows in Chrome, Firefox, & Edge and the Have you come here to find help and logo and button is always on top for me, please see the screenshot in the Private Content area.
    Have you already sorted this out?

    Best regards,
    Mike

    in reply to: Add custom fonts to LOCALHOST failed #1406006

    Hey BeeCee,
    It sounds like the PHP ZipArchive Extension is not enabled on the XAMPP Localhost, this is what allows the server to extract the zip file.
    Or it could be the file permissions for the directories inside the uploads directory.
    If this doesn’t help try linking to your font file so we can check on our test site, perhaps the file is corrupt.
    The only workaround would be to manually add the font in the uploads folder and use @font-face css, this site may help you.

    Best regards,
    Mike

    in reply to: Issue with woocommerce after update #1406005

    Hi,
    It seems that your staging site is no longer online, I’m getting a 404 error.

    Best regards,
    Mike

    in reply to: Logo is too big in Tablet format #1406003

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Outline Color for Error in Contact field #1406001

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Enfold Theme Concern #1406000

    Hey Natalie Coyne,
    Thank you for your patience, this is our current article, we have not found a need to update it and we often point customers to it that are having speed issues.
    Often speed issues are a result of very large files like images and videos or excessive plugins or very slow web hosts.
    You can see the 2017 demo in the article currently doesn’t use any third-party caching plugins or any image optimization as described in the article and it loads in about 6 seconds, naturally if you follow the suggestions in the article it would be improved.
    Parallax Rules can be set for different screen sizes:
    Enfold_Support_1905.jpeg
    To Disable Mobile CSS Animations can enabled at Enfold Theme Options ▸ Performance ▸ Disable Mobile CSS Animations
    Enfold_Support_1907.jpeg

    Best regards,
    Mike

    in reply to: Updated to 5.0 And Can't upload images now #1405994

    Hi,

    @AlfVidar72
    the user didn’t share their solution and they don’t seem to be on the forum currently.
    I recommend disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    Or check your WordPress ▸ Dashboard ▸ Tools ▸ Site Health ▸ Info ▸ Server that your server settings are similar to these:
    Enfold_Support_1903.jpeg
    If this doesn’t help please open a new thread with the url to the page in question and an admin login so we can be of more assistance. Since this is not your thread you will not see anything we write in the Private Content area.

    Best regards,
    Mike

    in reply to: Underline is not possible for centered Text #1405993

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Underline is not possible for centered Text #1405991

    Hi,
    Thank you for the link to your site, to have the text centered for your textblock element with the custom class underline-mittelachsig
    please do not use the inline style text-align: center;, I’m not sure if you are manually adding it or if you are using the text center option in the text element.
    Then use this css instead:

    #top .underline-mittelachsig {
        position: relative;
        display: flex;
        font-family: futura-pt, sans-serif;
        font-weight: 500;
        font-style: normal;
        text-transform: uppercase;
        letter-spacing: 0.2em;
        justify-content: center;
    }
    #top .underline-mittelachsig h1 {
        border-bottom: 7px solid #ff0053;
        padding-bottom: 10px;
    }
    

    I linked to my test page below, this is the expected results:
    Enfold_Support_1901.jpeg
    Best regards,
    Mike

    in reply to: Issue with woocommerce after update #1405990

    Hi,
    Thanks for your screenshot, but I was unable to reproduce this in Windows in Chrome, Firefox, & Edge
    Enfold_Support_1899.jpeg
    try disabling any browser addon extensions or try testing a different browser.

    Best regards,
    Mike

    in reply to: Menu mouseover mobile #1405989

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: soacial media icon whatsapp #1405988

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: How to disable animated number section #1405987

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    span.avia-single-number {
        font-size: 0;
    }
    span.avia-single-number:after{
        content: attr(data-number);
        font-size: 70px;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and your cache plugin and then check.

    Best regards,
    Mike

    in reply to: Overlapping vertical columns embedded in a Tab Section #1405986

    Hi,
    I believe that you are referring to this overlap on mobile:
    Enfold_Support_1897.jpeg
    I didn’t find Ismael’s css above active on your site, please ensure that you have added it to Enfold Theme Options ▸ General Styling ▸ Quick CSS field and copy the code from the forum and not an email notification so the symbols are not converted.
    if you have done this try deactivating Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and clearing your browser cache and check again, if it then works you can reenable the JS & CSS file merging and compression.
    If it doesn’t work please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
    If this still doesn’t help please include an admin login in the Private Content area so we can check.

    Best regards,
    Mike

    in reply to: center social media icon in footer on mobile view #1405985

    Hi,
    Try adding this CSS for centering the icon on desktops in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (min-width: 768px) { 
    #top #socket .social_bookmarks {
        width: 100%;
        top: -30px;
    }
    #top #socket > .container {
        max-height: 60px;
    }
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Centered Logo with navigation overlapping #1405963

    Hey dallasstar08,
    Thank you for your patience, try searching the customized css for this:

    @media only screen and (min-width: 780px){
    #top #header .av-main-nav li:nth-child(3) {
        margin-right: 150px;
    }
    }

    margin-right: 150px; and change to 275px, then clear your browser cache and any cache plugin, and check.

    Best regards,
    Mike

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 479px) { 
    .responsive #top #wrap_all #main .products .product {
        margin: 0 1% 1% 0;
        width: 49%;
    }
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Accordion, Portfolio, Heading #1405961

    Hi,
    Thanks for the feedback, it would be difficult to try to offer css solutions based only on images, please check your webhost to see if you have the one click staging site option, this is a option in most cPanels to create a staging clone of your site so we can test on it and your live site will stay up and running. You can always ask your webhost to help you with setting this up if you want.
    Here are some screenshots of what it would look like:
    staging-1.jpg
    staging-2.jpg
    Most webhosts offer this option but it may look difficult on your webhost.

    Best regards,
    Mike

    in reply to: Modify Social Media Icons in Header/menu #1405960

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Need a gradient Nav Bar and A solid Logo Area #1405958

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for the file, in my test the icons showed correctly:
    Enfold_Support_1895.jpeg
    Perhaps your zip file became corrupted during the upload to your site, try deleting it at Enfold Theme Options ▸ Import/Export ▸ Iconfont Manager and in your media library, then try uploading it again. If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

Viewing 30 posts - 7,681 through 7,710 (of 34,913 total)