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  • #1372109

    Hi, I noticed each time I update a page old, emoji’s get lost.

    They are visible in editor, once published though on live page they disappear and if I edit agani the live page without, then they are disappeared also in the editor.

    I wanted to ask if this is a known Enfold issue, or might be caused by something else, if so any idiea?

    Thank you

    #1372150

    Hey Jacopotj,

    Thank you for the inquiry.

    Another user reported this same issue and we recommended that he use actual images instead of emojis, and also explained why the emoji get lost after updating the page. Please check the link below.

    // https://kriesi.at/support/topic/emojis-suddenly-gone/#post-1371583

    Best regards,
    Ismael

    #1372177

    As the other user points out I think this is a Enfold issue. Also, it does not happen just with headings unfortunately. It is recent, I would say 1 month or so issue, had Enfold over 2 years issue was not there

    #1372366

    Hi,
    The issue with the other user is that he was adding emojis to title elements that don’t support HTML.
    If you are losing emoji somewhere else please include an admin login to your site and explain how we can reproduce the error so we can investigate.
    Please ensure that you have reproduced the error with your plugins disabled to ensure that this is not your issue, we have not been able to reproduce this on a clean demo install.

    Best regards,
    Mike

    #1373169
    This reply has been marked as private.
    #1373200

    Hi,
    Thanks for the link to your page, the top element is the special heading element and in the title field you have added an emoji, these title fields do not support HTML or HTML Entities
    So each this you save the page they will be lost, if you open the element you will see it doesn’t show:
    sh-no-emoji.png
    if you add HTML you will see the warning message, this is also for emoji’s I will recommend to the Dev Team to add the warning for emoji’s
    2022-11-19_002.png
    To solve this you can add the emojis via CSS with the :before / :after selector see the example in this article.
    For example:

    .av-special-heading-tag::after {
        content: "💸";
        display: inline !important;
        border: none !important;
        box-shadow: none !important;
        height: 1em !important;
        width: 1em !important;
        margin: 0 0.07em !important;
        vertical-align: -0.1em !important;
        background: none !important;
        padding: 0 !important;
    }

    I would recommend adding a custom class the special headings that you want this to show on so it doesn’t show on all special headings, unless that is what you want.
    I created a test page for you linked below with a special heading element and the custom class flying-money-emoji
    2022-11-19_003.png
    Then I added this CSS in a code block on the page:

    .flying-money-emoji .av-special-heading-tag::after {
        content: "💸";
        display: inline !important;
        border: none !important;
        box-shadow: none !important;
        height: 1em !important;
        width: 1em !important;
        margin: 0 0.07em !important;
        vertical-align: -0.1em !important;
        background: none !important;
        padding: 0 !important;
    }

    This is the result:
    2022-11-19_004.png
    Please give this a try.

    Best regards,
    Mike

    #1374561
    This reply has been marked as private.
    #1374630

    Hi,
    In Enfold title fields do not support HTML or HTML Entities this is why there is a warning, the Dev Team found years ago that it causes issues:
    2022-11-19_002.png

    Best regards,
    Mike

    #1405057

    Unfortunately, this is not just headings.

    Even non-headings have same issue. Which makes a nightmare updating pages as each emoji needs to be manually re-insterted

    • This reply was modified 11 months, 1 week ago by Jacopotj.
    #1405186

    Hi,
    Thank you for your feedback, I have asked the Dev Team for advice about this and will reply when I hear back from them. Thank you for your patience.

    Best regards,
    Mike

    #1405322

    Hi,
    The Dev Team has replied that this seems to be an issue in Windows 10 in Chrome & Edge. Firefox on Windows 10 works correctly and Windows 11 & Safari, Chrome, and Firefox work correctly on Mac. So if you are using Windows 10 try using Firefox.
    Hopefully, a future update of Chrome & Edge will include a fix.

    Best regards,
    Mike

    #1406036

    I do have Windows 11 though

    #1406042

    Hi,
    Try ensuring that your browser is up to date, if this doesn’t help try using Firefox.

    Best regards,
    Mike

    #1406693

    I used Firefox, and still nothing. They get lost. Will you provide me a fix?

    #1406811

    Hi,
    I tested one of your pages in Firefox and the emojis didn’t show with the ALB text element was edited, but I was not able to reproduce this on our test site so this may be related to one of your plugins, please try creating a staging site to test on, so your live site will not be affected, most cPanel webhosts have a staging site option, some in the dashboard:
    staging-1.jpeg
    Others add the option in the Softaculous WordPress Management
    2022-12-11_001.jpeg
    There may be other staging site options in different cPanel servers, these are the two that I have seen.

    Best regards,
    Mike

    #1407582

    Hi, I tried disable all plugin but issue still there.

    I noticed it not happen with normal blocl editor, just advanced layout. I also noticed it happens just with some Emojis, not all of them.

    Can you please help me fix it? As this is a major problem for editing the website pages/products.

    Best regards

    #1407827

    Hi,
    Are the Emojis that this happens to a custom Emoji? Were do you get the Emojis from, can to link to the source of these Emojis so we can check?

    Best regards,
    Mike

    #1408059

    Hi, not custom.

    Emoji’s like these: 💸, 💯, 🇮🇹

    #1408239

    Hi,
    Thank you for your patience, I tested these emojis on a test page linked below a created a video of editing them in Firefox on Windows 10, please review.
    I used Firefox because of the browser issue outlined here, which we don’t have control over, I don’t have Windows 11, but the Dev Team reports that they can not reproduce the error in Windows 11.

    Best regards,
    Mike

    #1408249

    If i give you wp admin access can you check? I might have some corrupted file at this point, maybe in database

    I already tried with disable all plugins, and it does not work

    • This reply was modified 10 months, 1 week ago by Jacopotj.
    #1408312

    Hi,
    You gave us admin login earlier this is how I was able to test on your site and make the video on your site.
    Try downloading the Firefox Developer Edition 114.0b7 (64-bit) and see if that works for you.

    Best regards,
    Mike

    #1408762

    Finally!! After so many tries and time we found a fix. Mozilla developer works fine with emoji.

    Any idea why it happens otherwise?

    Can enfold release a patch to make it compatible across devices?

    I dont have this issue with lets say, Elementor.

    Best regards

    #1408777

    Hi,
    Glad to hear that this helped, unfortunately this is a browser issue so there is not anything we can do for this. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 23 posts - 1 through 23 (of 23 total)
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