Forum Replies Created
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AuthorPosts
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November 8, 2023 at 7:07 pm in reply to: theme update not available (follow-up of https://kriesi.at/support/topic/theme-update-not-available-2/) #1425025
Hey Andy,
If there in not a known Envato account, or if you don’t have access to it because it is owned by a developer that you lost contact with, please have the client purchase a new license and create a account that they will have access to in the future. Envato will not transfer licenses from one account to another, ie: developers to clients.
Envato is our exclusive licensor and we can not give or sell licenses directly, thank you for your patience and understanding and for using Enfold.Best regards,
MikeHey ursulamerten,
Thanks for your question, you will need to use a plugin as this is not a feature.
Unfortunately I have not reviewed any plugins for this so I can not recommend any.Best regards,
MikeNovember 8, 2023 at 6:48 pm in reply to: Relates to https://kriesi.at/support/topic/duplicated-burger-icon-and-more-paddi #1425023Hi,
I see that I made an error above, this is the corrected css:@media only screen and (min-width: 768px) and (max-width: 1023px) { .responsive.html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 150px; } }
This only starts at 768px, please clear your browser cache and check.
I see another separate error with the margin-top at 767px and below, for the page, please disable any caching plugins and the Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable the Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files if you also see it, if it you then still see it, check your custom css for missing Semicolon
Best regards,
MikeHi,
Sorry as I understood you earlier, you were thinking to not having a multi language site because:I have no German speaking clients anyway and it’s a lot of work keeping both up-to-date.
so if you want to go back to having a multi language site please re-enable the WPML plugin.
When I check your site from the frontend it seems to work correctly as a English site, all of the links and pages seem to work correctly, the German pages that you link to above are assiesable without the /de/ as this was part of the WPML plugin.
So if you don’t want to use the WPML plugin and you still want to link to the German pages you can create a new menu just for the German pages.
But this doesn’t make any sense if:I have no German speaking clients anyway and it’s a lot of work keeping both up-to-date.
I can not see any of your images because they all require a login, try a different screenshot service instead.
Best regards,
MikeHey Andy,
Thanks for your question, your theme version is very old, unfortunately a while back Envato (Theme Forest) changed how updates are done and the old API will no longer work. So you will need get the latest version from your Envato account and manually update, then after you update you can create a Envato Token in your Theme Forest account so that future updates can be done easily, but your current version will not work with the Envato Token.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeNovember 7, 2023 at 6:07 pm in reply to: Catalogue: move thumbnail on top of Title/Content on mobile view #1424946Hi,
Correct, if to want to also center the thumbnail, try adding this css:@media only screen and (max-width: 767px) { .av-catalogue-image { float: none; margin-right: 0; } a img.av-catalogue-image { margin: auto; display: block; } }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Perhaps, what you are trying to ask for is that on desktop you want the text and the buttons to be in one line, and you want the text to also be in a single line, like this:
If this is what you are asking, then please add this css:@media only screen and (min-width: 1520px) { .responsive .avia-cookie-consent.avia-cookiemessage-bottom .container { max-width: 1520px; } }
Please note that with the amount of text you have this can only occur for desktops above 1520px, otherwise there is not enough room for the text to be in a single line and next to the buttons.
Best regards,
MikeNovember 7, 2023 at 5:22 pm in reply to: Import demo parallax: it don’t loads content (text, images) #1424941Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeNovember 7, 2023 at 12:21 pm in reply to: Import demo parallax: it don’t loads content (text, images) #1424909Hi,
Please try going to Enfold Theme Options ▸ Theme Options ▸ Frontpage Settings and ensure it is “frontpage”, then in the “blog” setting under it ensure it says: “choose page” and not “frontpage”
If you imported the demo three times you may now have three “frontpages” and menuss, if you do try installing the WP Reset plugin and reset your set and then try to install the demo once. If you still have trouble then please include an admin login in the Private Content area so we can review the settings, and perhaps allow us to also “reset” and import the demo.Best regards,
MikeHi,
Glad to hear that you have this sorted out, and thank you to Guenni007 for the tips, unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHi,
When I check gruetter-innenausbau.ch the mobile looks as you wish right now:
So if you only want the text and buttons to be side-by-side on desktop, like this:
then you would use this css:@media only screen and (min-width: 1920px) { .avia-cookie-consent .container { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; } .avia-cookie-consent .avia_cookie_text { flex: 1; white-space: normal; margin: 0; } .avia-cookie-consent .avia-button { display: inline-block; } }
Please note that the css only begins at min-width: 1920px, if you want it to begin earlier then please adjust. I tested this on gruetter-innenausbau.ch, see the above screenshots, if you are still having problems perhaps you have an error in your other css like a missing bracket, try adding this css to the WordPress ▸ Customize ▸ Additional CSS, assuming you have no other css there, otherwise please examine and test your other css for errors.
Best regards,
MikeHi,
Thanks for the link to your page, your page is not long enough for the blue section to reach the top of the page.
Try adding more content at the bottom so when you scroll the blue section can reach the top of the page.Best regards,
MikeNovember 6, 2023 at 6:26 pm in reply to: Gallery issue with “open the images in a new browser/window tab” #1424812Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeNovember 6, 2023 at 6:25 pm in reply to: On mobile, Hide Header except for (Very Top) Phone number Bar #1424811Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeNovember 6, 2023 at 6:22 pm in reply to: Show a default search field instead of search icon #1424810Hi,
Thanks for the link to your site, I have not seen a custom menu item with a “search icon” option before:
the reason it only shows until the slider shows is because it is hidden by “display:none opacity:0” once the slider shows, this could be a “lazy load” conflict, I see that you are using JetPack & possibility so other plugins that could cause this, although I don’t know what the default behavior for FiboSearch is.
Try disabling your other plugins to ensure there is not a conflict, then check the FiboSearch options, if this doesn’t help try using the FiboSearch shortcode instead of the custom element.Best regards,
MikeHi,
Thank you for your patience, in order to use the “Classic Editor” you will first need to choose this option at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor, I did this for you, and now when you create a new post the Classic Editor shows, please clear your browser cache and check.Best regards,
MikeHi,
I tested by disabling the WPML and enabling the “enfold-child” and tested on Windows in Chrome, Firefox, & Edge when logged out and the site seems to be running correctly.
I left it like this for you to check, if you find any problems you can enable the “Kropik Child” & WPML plugin again.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you for your patience, I have just found this thread and have reviewed it, typically this situation is not typically covered by our support because sorting though what an agency has done to create your custom theme can be tricky.
As I recall back in july I was tring to assist you with a issue you were having, I updated your custom theme for you and left it as it was to hear back from you that all was well, as I recall many issues came up after the update and we worked on them, I don’t specific remember how it all ended, but nonetheless we are here now.
So I have changed your wp-config.php to define(‘DISALLOW_FILE_EDIT’, true); to allow the theme file editor to show again, and I have modified your “enfold-child” with your “Kropik Child” files then I activated your “enfold-child” and imported your “Kropik Child” theme settings, and cleared your cache a bunch of times and the new Enfold theme seemed to work while I was logged in, but not when I was logged out.
After much research it looks like the agency that created this theme for you created it is such a way the theme adds meta data to the WordPress database that is used for WPML to show the correct pages, I don’t fully understand the reason, but changing to the “Enfold” teme seems to break this and I don’t know how to move this meta data to the new Enfold database.
So I enabled the “Kropik Child” and your site is working correctly again.
Unfortunately I believe you will need to contenue to manuly update or to will need to hire a developer that understands what the original developer did and why, I have not seen this before.
Sorry that I couldn’t be more help.Best regards,
MikeNovember 5, 2023 at 7:44 pm in reply to: Catalogue: move thumbnail on top of Title/Content on mobile view #1424733Hey Angelo,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 767px) { #top .av-catalogue-list .av-catalogue-item-inner { width: 100%; } #top .av-catalogue-list .av-catalogue-title, #top .av-catalogue-list .av-catalogue-content { padding: 0; } }
After applying the css, please clear your browser cache and check.
Best regards,
MikeNovember 5, 2023 at 7:18 pm in reply to: Enfold: Style von Kali Forms anzeigen Contact Form #1424731Hi,
Thank you for the link to your site, I added this custom css to your WordPress ▸ Customize ▸ Additional CSS and now the kaliforms form seem to be as you wish:#top .main_color .kaliforms-form-container.rounded-borders input[type=color], #top .main_color .kaliforms-form-container.rounded-borders input[type=date], #top .main_color .kaliforms-form-container.rounded-borders input[type=datetime-local], #top .main_color .kaliforms-form-container.rounded-borders input[type=datetime], #top .main_color .kaliforms-form-container.rounded-borders input[type=email], #top .main_color .kaliforms-form-container.rounded-borders input[type=month], #top .main_color .kaliforms-form-container.rounded-borders input[type=number], #top .main_color .kaliforms-form-container.rounded-borders input[type=password], #top .main_color .kaliforms-form-container.rounded-borders input[type=search], #top .main_color .kaliforms-form-container.rounded-borders input[type=tel], #top .main_color .kaliforms-form-container.rounded-borders input[type=text], #top .main_color .kaliforms-form-container.rounded-borders input[type=time], #top .main_color .kaliforms-form-container.rounded-borders input[type=url], #top .main_color .kaliforms-form-container.rounded-borders input[type=week], #top .main_color .kaliforms-form-container.rounded-borders select, #top .main_color .kaliforms-form-container.rounded-borders div[class=kali-forms-digital-signature], #top .main_color .kaliforms-form-container.rounded-borders textarea, #top .main_color .kaliforms-form-container.rounded-borders #kali-stripe-iban-element, #top .main_color .kaliforms-form-container.rounded-borders #kali-stripe-card-element { border-radius: 15px; padding-right: 15px; padding-left: 15px; } #top .main_color .kaliforms-form-container.input-with-bg input[type=color], #top .main_color .kaliforms-form-container.input-with-bg input[type=date], #top .main_color .kaliforms-form-container.input-with-bg input[type=datetime-local], #top .main_color .kaliforms-form-container.input-with-bg input[type=datetime], #top .main_color .kaliforms-form-container.input-with-bg input[type=email], #top .main_color .kaliforms-form-container.input-with-bg input[type=month], #top .main_color .kaliforms-form-container.input-with-bg input[type=number], #top .main_color .kaliforms-form-container.input-with-bg input[type=password], #top .main_color .kaliforms-form-container.input-with-bg input[type=search], #top .main_color .kaliforms-form-container.input-with-bg input[type=tel], #top .main_color .kaliforms-form-container.input-with-bg input[type=text], #top .main_color .kaliforms-form-container.input-with-bg input[type=time], #top .main_color .kaliforms-form-container.input-with-bg input[type=url], #top .main_color .kaliforms-form-container.input-with-bg input[type=week], #top .main_color .kaliforms-form-container.input-with-bg select, #top .main_color .kaliforms-form-container.input-with-bg div[class=kali-forms-digital-signature], #top .main_color .kaliforms-form-container.input-with-bg textarea, #top .main_color .kaliforms-form-container.input-with-bg #kali-stripe-iban-element, #top .main_color .kaliforms-form-container.input-with-bg #kali-stripe-card-element { box-shadow: none; background-color: #f2f2f2; } #top .main_color .kaliforms-form-container .row>div>input[type=color], #top .main_color .kaliforms-form-container .row>div>input[type=date], #top .main_color .kaliforms-form-container .row>div>input[type=datetime-local], #top .main_color .kaliforms-form-container .row>div>input[type=datetime], #top .main_color .kaliforms-form-container .row>div>input[type=email], #top .main_color .kaliforms-form-container .row>div>input[type=month], #top .main_color .kaliforms-form-container .row>div>input[type=number], #top .main_color .kaliforms-form-container .row>div>input[type=password], #top .main_color .kaliforms-form-container .row>div>input[type=search], #top .main_color .kaliforms-form-container .row>div>input[type=tel], #top .main_color .kaliforms-form-container .row>div>input[type=text], #top .main_color .kaliforms-form-container .row>div>input[type=time], #top .main_color .kaliforms-form-container .row>div>input[type=url], #top .main_color .kaliforms-form-container .row>div>input[type=week], #top .main_color .kaliforms-form-container .row>div>select, #top .main_color .kaliforms-form-container .row>div>textarea { margin-bottom: 1rem; } #top .main_color .kaliforms-form-container label { display: inline-block; margin-bottom: 0.5rem; } #top .main_color .kaliforms-form-container label { display: block; font-weight: normal; color: #0a0a0a; } #top .main_color .kaliforms-form-container.bootstrap-wrapper .row { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-flex-wrap: nowrap; -ms-flex-wrap: nowrap; flex-wrap: nowrap; margin-right: -15px; margin-left: -15px; } #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-1, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-2, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-3, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-4, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-5, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-6, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-7, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-8, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-9, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-10, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-11, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-12, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-auto, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-1, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-2, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-3, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-4, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-5, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-6, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-7, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-8, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-9, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-10, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-11, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-12, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-sm-auto, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-1, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-2, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-3, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-4, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-5, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-6, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-7, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-8, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-9, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-10, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-11, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-12, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-auto, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-1, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-2, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-3, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-4, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-5, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-6, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-7, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-8, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-9, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-10, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-11, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-12, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-lg-auto, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-1, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-2, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-3, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-4, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-5, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-6, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-7, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-8, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-9, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-10, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-11, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-12, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl, #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-xl-auto { position: relative; width: 100%; padding-right: 15px; padding-left: 15px; } @media (min-width: 768px){ #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-6 { -webkit-box-flex: 0; -webkit-flex: 0 0 50%; -ms-flex: 0 0 50%; flex: 0 0 50%; max-width: 50%; } } @media (min-width: 768px){ #top .main_color .kaliforms-form-container.bootstrap-wrapper .col-md-12 { -webkit-box-flex: 0; -webkit-flex: 0 0 100%; -ms-flex: 0 0 100%; flex: 0 0 100%; max-width: 100%; } } #top .main_color .kaliforms-form-container .row div[class^=col-], #top .main_color .kaliforms-form-container .row div[class*=" col-"] { margin-bottom: 15px; }
please clear your browser cache and check.
Best regards,
MikeHi,
Thanks for the login, I see that the “Plugins” panel is not accessible, as Ismael wrote above, I believe that this is a possible conflict with another plugin or a setting in one of your plugins.
Try logging in and then go to the url linked below to view the “Plugins” panel, and then disable all of your plugins, then enable your plugins one at a time until you find the conflict.Best regards,
MikeNovember 5, 2023 at 2:28 pm in reply to: Enfold: Style von Kali Forms anzeigen Contact Form #1424724Hi,
Thank you for your patience and the link to your site, but the login that you provided doesn’t seem to be an admin login so we don’t have access to the theme settings or the pluging files. Typically css issues like this occur when the plugin uses weak specificity, we may be able to adjust the css of the plugin to suit, but we would also need to see what your expected results are, I assume that if we look at the same page when the default WordPress theme is enabled we will see what you are trying to achieve.
Please try this yourself to confurm that this is true and then upgrade our login so we can examine.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeNovember 5, 2023 at 1:42 pm in reply to: Sidebar on page is displayed at the end before the footer #1424721Hi,
Thank you for your patience, when I check your page I see a color section that I assume is the “banner” that you want the sidebar to be after, then I see your content and sidebar.
So this seems to fore fill your original question, I’m not sure that I understand what you wish to achieve next, please explain further and perhaps a screenshot would help.Best regards,
MikeHi,
Thank you for the link to your site and the screenshot, I couldn’t find the exact path to your “kundenberatung23.jpg” image, so I tested with the image I could find linked below.
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#top.home #full_slider_1::before { content: ""; position: absolute; top: 10%; right: 10%; width: 181px; height: 304px; background-image: url('kundenberatung23.jpg'); background-size: cover; z-index: 999; }
and change the image url to the full path of the correct image, please see my screenshot of the expected results below.
If you need further assistance please include an admin login in the Private Content area so we can be of more help.Best regards,
MikeNovember 5, 2023 at 12:52 pm in reply to: Show a default search field instead of search icon #1424719Hey Silje,
Thank you for the link to your site, does your ‘FiboSearch’ plugin offer a shortcode to display the search field? If so you could add a header widget area for it, please see our documentation here. Another option mat be to add the ‘FiboSearch’ shortcode as menu item, in the navigation label.
Then to hide the default search icon you can disable it at Enfold Theme Options ▸ Main Menu ▸ General ▸ Append search icon to main menuBest regards,
MikeNovember 5, 2023 at 12:33 pm in reply to: Gallery issue with “open the images in a new browser/window tab” #1424718Hi,
Thank you for your patience, when I check your test page the images open in a new tab and not in the “lightbox” is this by intention? I believe that one of the following snippets will help, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:function avia_change_gallery_thumbnail_link($link, $attachment, $atts, $meta){ $link = wp_get_attachment_image_src($attachment->ID, "full"); return $link; } add_filter('avf_avia_builder_gallery_image_link', 'avia_change_gallery_thumbnail_link', 10, 4);
if that one doesn’t help, please remove it and try this one:
function change_lightbox_size() { return "full"; } add_filter('avf_avia_builder_helper_lightbox_size','change_lightbox_size', 10);
if neither of these help, please include an admin login in the Private Content area so we can examine further.
Best regards,
MikeHey rqn,
If you are using the scrinking header on scroll option in the theme, then on scroll the class header-scrolled is added, so if you add a custom class like custom-image then you should be able to use this css:#header.header-scrolled .custom-image img { height: 200px !important; }
assuming that 200px is the height you want it after scroll.
You may need to adjust this for your situation, if you need further help please link to your page so we can examine.Best regards,
Mike -
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