Hi.. initial fault was fixed but am still seeing the source code box at the bottom of every page in edit mode after disabling debugger along with a parse button.

How do I disable this? Your original logon should still work

have added debug mode but same problem still exists as cannot open the edit page without the error message

Ok I will update the theme but what concerns me is that it is only the one page that creates this error rather than all of them. Having already trying to clear all caches it would seem, to me that the error is in the database rather than a file.

Thanks for response and my apologies!

Had created the new username and password but had not pressed save on my pc and the user creation was still sat there on my screen when I came back in! It should now be working.

Yes there is some custom css but I have already tried removing this to see it was the problem and it is not.

Hi and thanks for getting back to me. I had changed your logon to admin for you to try yourself but had to change it back as needed to use the domain for a new site purchased. I am sure, though, that the issue related to the blocked ip as until recently there has never been a problem with importing themes.Hopefully this will resolve the issue and when I next have an opportunity I will try again and can report back if you wish.

As said my hosting company did a lot of test to establish the problem and will copy your response to them including the reason the ip was blocked.

Thanks for your help.

Well I delayed responding thinking this was a temporary problem but the same situation now exists on another newsite! (the other customer has now decided that would not use enfold because of this problem) As said this never used to be a problem and when checking with my hosting company they have advised me that access to your servers is being blocked!! Their message to me once again quoted below.. WHY NOT CONTACT THEM AS THEY ASK TO RESOLVE THIS ISSUE???

I WILL GIVE YOU A LOGON BUT THIS WILL STILL MEAN THE SAME PROBLEM EXISTS AND THE TIMEOUT MESSAGE COMES UP AS WE ARE UNABLE TO ACCESS YOUR SERVERS!

“””””Hi Terry,
Thanks for waiting.
Having seen this error before, I believe the actual issue here may be that our servers are being blocked by the theme’s servers. I can also see that one of my colleagues has attempted to install and import a different theme, which they say worked without issue, and would further lead me to believe that a server block is the issue here.

Normally the cURL error message also indicates the exact URL it’s trying to connect to, which unfortunately isn’t the case where, but assuming the demo file is on the same domain as the demo site itself, that being https://kriesi.at, I can see that this is blocking connection requests from our web servers.
What you would need to do in this case is reach out to the theme’s support team and request for our external IP addresses to be unblocked. You can find a list of our external IP addresses here:
https://www.20i.com/support/web-hosting/ip-address-external-connections
If it would help at all, we’d be happy to make contact with their support team for you, providing that they have a publicly available support email we can use.
I hope that makes sense?
Best wishes,
Joshua R
20i Support””””

• This reply was modified 1 year, 9 months ago by madmanbean. Reason: logon in wrong place

site under development at moment so url only works for admin.

trying to replicate something like the old site re slide showing positioning of scrolling slide show

old page https://oxfordspires.co.uk/index.htm

html from text box new page with similar text shows slide filling the div but no way of editing that shortcode div aligh = right does not have any effect

Erecting scaffolding is a dangerous and high risk business. We are very aware of the potential dangers both to our and your employees as well as, in many situations, the general public.

Consequently we always ensure that every job, be it large or small is fully assessed for all risks even before we even arrive on site and then careful monitoring of safety is examined on an ongoing basis whilst we are on site.

<div align=”right”>[layerslider id=”2″]</div>

All our scaffolding contracts are overseen by a Supervisor who will manage the contract from start until completion. Our Supervisor will continually monitor and assess all aspects of safety on site and liaise with our Customer with the day to day schedule. They will also assess all aspects of safety on site and carry out an inspection of our scaffolding structure on a weekly basis.

All our equipment is regularly inspected and serviced by our full-time yard staff.

Fantastic and thanks.. Solved the problem. Sure many others have the same problem but have not even noticed.

Nope again..

Adding to css list at top only works if there are css errors lower down which there are not.

But to prove the point I did try adding it to top and no difference

best try again.. open page and do not scroll down or anything and after a few seconds it jumps half way down.. it happens in chrome, ie,firefox safari, cyberfox and not just on my pc but clients laptop and pc plus other devices!

Fantastic.. thanks very much.. so last question.. why did this not work until I placed it to the top of my quick css when the attribute !important was used?

Ok.Thanks very much for that. moving to top sorted it! I had also missed the a !! So if !important has been added surely that would suffice re it’s position on the spreadsheet?

Next problem re these boxes is I am unable to change the text font colour below the heading !

have solved this by using advanced layout and assigning new custom classes to the divs.

problem with inspect element is that as soon as you move the mouse to copy the code the css changes. There are also far too many classes involved to easily identify which one is the one to choose

Ok.. Have now managed to install scriot without crashing but does not work with facebook plugin at bottom of page which is what I had hoped we could manage to do