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Viewing 30 posts - 271 through 300 (of 1,282 total)
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  • in reply to: Hacked #587769

    Hi Jyothis!

    You wrote earlier that the virus code was placed in this file. do you mind posting us what exactly you think the “virus code” was so we can confirm that this is not part of the template?

    Regards,
    Kriesi

    in reply to: Hacked #585734

    Hey!

    The file is none of ours and was placed into your theme folder by the attacker. However that does not mean that they used an enfold vulnerability to do so. Are you running a lot of plugins? Dont want to point fingers but more often than not the attacker got access by an outdated plugin rather than by the theme. (Usually plugins that allow you to upload files)

    If you have any findings how the attacker was able to upload a file into your theme folder please let us know. If its related to enfold we will of course fix it, if its related to a plugin we can contact the plugin author and warn users :)

    Regards,
    Kriesi

    in reply to: Support / envato #579698

    Hey Erich!

    No, if you are the person asking the questions on behalf of your clients you will not need to renew your license. The forum will prompt you for an active license key every 6 months. You can then simply enter one of your clients keys to keep your account active.

    Cheers!
    Kriesi

    in reply to: Layer slider problem #579017

    Hi!

    I just checked the layerslider and something weird is going on here. The existing layers do not seem to store any information at the “transition” tab.
    Whenever you enter anything there and press “save” the layerslider plugin tells us its saved, but if you reload the page the changes are gone. I am afraid I cant tell how this is/was caused. Maybe a problem after importing the default slides, maybe something that was done during customization…

    However, what worked fine for me, was to create a new layer (you can see it in the slider “Enfold – most beautiful theme ever” – Slide #2, with the name “this is a fresh test layer”), and then apply all the necessary styles to that layer. I was then also able to store transition data and it displays/works fine.

    So what I would recommend for now is to remove the layers that do not work and create completely new ones. Since the layerslider is a 3rd party plugin, bundled with the theme I can only ask the creator of the plugin if he knows about the issue and ask him if there is a better way to fix this, but right now this seems to be the solution you can use without having to wait any longer.

    Once the Layerslider creator has issued an update for the bug we can include that into enfold as well.
    I hope this solution is sufficient for now.

    Best Regards,
    Kriesi

    in reply to: Saying I'm registared, but I ''cant get into forum'' #576426

    Hey!
    it seems your email address contained a typo. I updated it and sent a new password
    Cheers!
    Kriesi

    in reply to: I cant contact support #576423

    Hey!

    I have created a new account for you and sent you a registration mail.

    Best regards,
    Kriesi

    Hi!

    updates are made ;)

    Cheers!
    Kriesi

    in reply to: LESS Files missing #558741

    Hi!

    I am afraid the theme and framework were created without a less or sass file a few years back. We have actually never added one later on because there were no requests for that. If people keep asking for it we probably will but right now I am afraid you are stuck with the CSS files…

    Sorry for that and best regards,
    Kriesi

    in reply to: Layerslider needs authorization to work #557400

    Hi!

    Its actually not a permission problem. The layerslider on your site simply links to the wrong files. as an example:

    instead of linking to

    http://drivesafemate.com/wp-content/themes/enfold/config-layerslider/LayerSlider/avia-samples/slide2_textblock.png

    your site links to

    http://drivesafemate.com/avia-samples/slide2_textblock.png

    Truth to be told, I am not sure why this is happening for you, but it can be solved easily by going into your layerslider editor and add “wp-content/themes/enfold/config-layerslider/LayerSlider” to each link. I tried to do it myself but the username/pw no longer works. If you need help with that feel free to enable them again and we can help you with fixing those urls.

    Best regards,
    Kriesi

    Edit: Alternatively when I think about it, an easier solution would be to simply copy the folder with the images at “wp-content/themes/enfold/config-layerslider/LayerSlider/avia-samples/” into your root so that all the urls are correct and http://drivesafemate.com/avia-samples/ actually exists. Feel free to post us your ftp credentials in the private content field if you need help with that :)

    • This reply was modified 9 years ago by Kriesi.

    Hey!

    Thats actually intended behavior. the page always ends at the same height. appended are footer and socket and after the socket is the default page background that is always the same as the socket so it seems that the socket stretches for the rest of the screen. the alternative would be to apply a different background color, which doesnt look as good if you ask me.

    You can do that if you add this to your custom.css stylesheet in folder /css/ or to the quick-css panel located in your wordpress backend at Enfold->General Styling:

    html{
        background-color: #ffffff;
    }
    

    Regards,
    Kriesi

    in reply to: Contact Form no longer functioning (after update) #553166

    Hi Guys!

    Thanks for the notice and sorry for the problems. I was able to look into it and apply a solution that should work. We will update the theme as soon as possible along with some other minor bugs. We will probably be ready within the next few days. Thanks for your patience, meanwhile you can apply the hotfix by maximus: https://kriesi.at/support/topic/contact-form-no-longer-functioning-after-update/#post-551503

    Cheers!
    Kriesi

    in reply to: WordPress 4.4 update menu issues #550620
    in reply to: WordPress 4.4 update menu issues #550616

    Hey! I can reproduce the issue with a few plugins, but they are not related to enfold (the issue occurs with and without enfold enabled, in my case The Events Calendar is causing the issue)

    If you disable our theme and reload the site and it still does not work it is a plugin issue that we probably can’t solve. If it works after disabling Enfold please post us your login credentials so we can take a look at the site

    Cheers!
    Kriesi

    Hi!
    thanks for the notice. I have already uploaded a bugfix to themeforest. Should be approved and be available within the next few hours ;)

    Regards,
    Kriesi

    in reply to: Enfold Showcase #548369

    Looking good everyone :) Keep them coming ;)

    in reply to: Please contribute and translate Enfold #548367

    Hi Guys!

    Thanks for all the translation tips. If you want to make sure they make it into the next release please don’t forget to upload your modified translation file somewhere for us to download ;)

    Best regards,

    Kriesi

    in reply to: Updating from 3.4.3 to 3.4.4 doesn't work #546302

    Hi!
    Glad to hear that. I actually would recommend to use php7 in the future because its so much faster but 5.6 does the trick for now. Once php7 is officially released we will fix all the bugs we encounter and then you can switch back to the latest version ;)

    Regards,
    Kriesi

    in reply to: Updating from 3.4.3 to 3.4.4 doesn't work #546189

    Hey!

    Just a guess: are you using the new version of php7 on your server? that might be the reason this problem occurs. Although I thought we had all the problems with php7 figured out it seems you discovered another one.

    I think I already got the solution at hand but I am having difficulties connecting to your FTP. Tells me that username and/or password are invalid. Would you mind checking that once again? Once I am able to connect I can test the solution I have in mind and if it helps add it to the next patch :)

    Cheers!
    Kriesi

    in reply to: slider & menu missing on homepage – mobile #544682

    Hi!

    Thanks for the detailed instructions. I was able to somehow reproduce an issue. for me the slider and the menu always load correctly but the colors do not. However, checking my own theme demo at

    http://kriesi.at/themes/enfold/

    it displays just fine. (Would you mind checking with your iPhone as well just to confirm that. the site is also set to display responsive on a phone)

    Since we don’t have a ton of other users complaining about this my only idea would be that there is either a plugin causing this or that there is a server setting that is causing problems. So if you try to disable all plugins and it still doesnt work there is a good chance its got something to do with the server that hosts the site.

    Not sure if I can fix it if thats the case, but in order to even try to find a solution it would be good to check everything up to this point ;)

    Regards,
    Kriesi

    in reply to: slider & menu missing on homepage – mobile #544613

    Hey Icebox!

    I am talking about the google tracking id “UA-66206908-1” which should be visible in your Enfold settings in the analytics textarea once again now. (added it right now after checking everything again)

    You probably copied the id from google and also added a bunch of whitespace and a line break behind the id, which messed up the javascript. I have added a fix to the theme as well to remove those by default so with the next update this error should be fixed, even if there is an invisible line break ;)

    Regards,
    Kriesi

    in reply to: slider & menu missing on homepage – mobile #544600

    Hey icebox!

    I think I was able to solve your problem. The google analytics id you had entered had a bunch of invisible characters added that messed with the themes javascript. I fixed that.

    However, iPhone caching might not show the results right now. you will either need to wait a few hours or delete your mobile safari cache.

    Cheers!
    Kriesi

    in reply to: slider & menu missing on homepage – mobile #544578

    Hey guys!

    Would you mind both posting your login credentials as a private reply with link wo tthe admin section, password and username.

    I think those are two different issues. I can reproduce the problem icebox has, and I also get a javascript error in the frontend that might be related to the problem.

    However the advanced-rv rentals site seems to work fine on my end as well (iPhone 6, iOS9.1). Please also let me know if its ok to temporary disable any plugins you are running for testing purpose

    Cheers!
    Kriesi

    in reply to: Featured image from Nextgen gallery #539427

    Hey Luigi!

    I was just trying to test the script on your installation when I was logged out and was no longer able to log in. Did the login credentials change?

    Anyways:
    Just to clarify. We are talking about the following scenario: you are on a single post/page/portfolio and want to set a feature image, and instead of choosing one of the default media library you want to use one of the next gen gallery. so you click the “Set NextGEN featured image” and this is were the problems start?

    If thats the case I would need access to your installation once more, since this feature works fine on my testserver. I am able to set a feature image from the nextgen gallery without problems…

    Once I get the new login credentials I will check it on your server, maybe I get a js error or something similar that shows us the direction…

    Best regards,
    Kriesi

    in reply to: Compatibility with PHP7 #538578

    Hey!

    Feel free to test the latest version of the theme. I think we were able to iron out most of the problems that prevented production use ;)

    Best regards,
    Kriesi

    in reply to: New update CRASH #537599

    Hey!

    update has been approved on themeforest. I am afraid you will need to do an ftp update to the latest version or at least apply the manual fix above to be able to access the backend properly.

    Cheers!
    Kriesi

    in reply to: New update CRASH #537562

    Hey guys!

    Found the problem. It is cause by servers running older php versions like 5.2.x
    I have just uploaded an update to themeforest that will fix the issue. We are just waiting for approval by the themeforest team.

    Meanwhile if you want you can replace the code in the file enfold/config-templatebuilder/avia-template-builder/php/html-helper.class with this one and it should fix the error: http://pasted.co/2c4788b8 (you would of course need to use a FTP tool for that)

    Cheers!
    Kriesi

    PS: an easy and smart alternative would probably be to tell your hosting provider to update your servers php version to a more recent one. The one you are running was released in 2006, almost 10 years ago ;)

    in reply to: How to disable Mailchimp API server access #534760

    Hi!

    Thanks for noticing and informing us about that. I just updated the theme accordingly so that mailchimp only gets queried when you actually edit the mailchimp element. The udpdate will be available within a few hours on themeforest, once the review team has approved it :)

    Cheers!
    Kriesi

    in reply to: Blacklist? #531440

    Hey!

    Hab den kommentar gefunden. Er wurde von Akismet als Spam eingestuft, hab aber leider keine Ahnung warum. Weder IP noch email sind bei uns gesperrt :/

    Regards,
    Kriesi

    in reply to: Enfold breaks on update 3.4 + quick and dirty fix #530972

    Hey!
    version 3.4.1 is now available for download. this bug should be fixed ;)
    Cheers!
    Kriesi

    in reply to: Enfold breaks on update 3.4 + quick and dirty fix #530767

    @draadeind: not sure. would you mind opening a new thread with a detailed description and login data so we can take a look? :)

Viewing 30 posts - 271 through 300 (of 1,282 total)