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June 12, 2018 at 5:10 am in reply to: Enfold System font settings overriding custom CSS font #971512
Hi,
Thank you for the update.
You have to load the font first before you can use it. The font won’t load when it’s not selected in theme options so you have to load it manually.
// http://www.wpbeginner.com/wp-themes/how-add-google-web-fonts-wordpress-themes/
Example:
function wpb_add_google_fonts() { wp_enqueue_style( 'wpb-google-fonts', 'http://fonts.googleapis.com/css?family=Open+Sans:300italic,400italic,700italic,400,700,300', false ); } add_action( 'wp_enqueue_scripts', 'wpb_add_google_fonts' );That code loads the Open Sans font manually. Replace it with the “Exo” font url.
Best regards,
IsmaelHi,
Thank you for the update. Please upload the latest version in the test or dev site so that we can activate it. Enable the error logs so that we could get more info about the issue.
// https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
Did you try to purge the cache after the update? You may also need to disable the theme’s css and js compression in the Performance panel.
Best regards,
IsmaelJune 12, 2018 at 5:01 am in reply to: Additional font weights via google-webfonts-helper not recognized #971508Hi,
UPDATE: The fonts from “google-webfonts-helper” is not being recognized properly because of how it generates the font name. The custom font script defaults to the normal font weight. The font file should have the file name and the font weight definition separated by hyphen. This is same file name format Google provides when you download the font from their official website.
Example:
OpenSans-Regular.ttf OpenSans-Bold.ttf OpenSans-BoldItalic.ttf etc...Best regards,
IsmaelJune 12, 2018 at 4:50 am in reply to: Change of fonts changes designfor some elements in Enfold 4.4 #971501Hi,
Yes, the design changed but the update provides more options for other users. Please reconfigure the theme options and use the suggested css modifications if you want to revert the blog back to its previous design. We do apologize for the inconvenience. These changes are necessary to enhance the theme.
Best regards,
IsmaelJune 12, 2018 at 4:34 am in reply to: Additional font weights via google-webfonts-helper not recognized #971498Hi,
Why do you need the other formats? Google provides ttf because the format is supported by major browsers and system.
// https://caniuse.com/#feat=ttf
Are there any issues with the ttf format?
Best regards,
IsmaelHi,
Thanks for the update.
@hypergolica: That is not an admin account. Please set the role to admin so that we can modify the files.
@michaelschrenk: Please provide the FTP details in the private field.Best regards,
IsmaelJune 12, 2018 at 4:14 am in reply to: Bug: Product info tab not showing on AVL product pages #971495Hi,
That particular modification is not valid because it prevents the reviews form from displaying when a review is non-existent. This is the modified version.
// https://kriesi.at/support/topic/product-reviews-dont-appear-on-site-when-using-alb/#post-970928
Best regards,
IsmaelHi,
I’m very sorry for the confusion. Unfortunately, the mobile menu script doesn’t recognize mega menu column title as linkable or clickable item. You may need to add another menu item inside the column. Did you manually add the link tag inside the mega menu column title field?
Best regards,
IsmaelHi,
That particular W P M L extension or module translates the strings or text inside the post or page content, widgets, database options etc. However, it can’t translate the strings inside the template or shortcodes files. It has a static string scanner but there’s a catch.
WPML uses static code analysis to locate strings that require translation in the theme and plugins. In some cases, the static code-scan cannot reliably find all strings. This often happens when strings are generated dynamically using code (not really static/”hard-coded”)
Best regards,
IsmaelHey Dirk,
Thank you for using Enfold.
The htaccess authentication isn’t working. It just redirects back to the same blank page and asks for the same authentication. Please check it carefully. We need to see the W P M L settings.
Best regards,
IsmaelHey calebcuster,
Thank you for using Enfold.
The video doesn’t autoplay (possibly due to chrome’s autoplay policy) but I don’t see the script errors in the console. It plays when I clicked on it. Please note that vimeo requires the “autopause” parameter to be set to “0” when there are multiple videos in the same page.
// https://help.vimeo.com/hc/en-us/articles/115004485728-Autoplaying-and-looping-embedded-videos
Please take note of the “Autoplay Restrictions”. You may need to use self hosted videos or upload the other on youtube.
Best regards,
IsmaelJune 12, 2018 at 3:36 am in reply to: Mega Menu multiple menu sections within the same column #971487Hi,
Yes, it’s not possible without major modification of the mega menu style. The columns inside the mega menu are treated as table cells so they will inherit the height of the tallest column or the height of the parent table container. That “dead space” is actually occupied by the first column (Functionstjanst) so you can’t pull the column beneath (Supporttjanst) upwards.
Best regards,
IsmaelJune 12, 2018 at 3:24 am in reply to: About page links and Help with uploading images to blog. #971484Hi,
Thanks for the update.
1.) Add this css code for those buttons.
#top .main_color .avia-color-theme-color { border-color: #a10d6a; color: #ffffff !important; }2.) Please ask your client to use the theme’s shortcode wand or shortcode generator instead of the default “Add Media” button. It’s the wand with the sky blue “spark” thing in the tool bar. There’s a Gallery element under the Media Elements where you’ll be able to sort the images by drag and drop.
Best regards,
IsmaelHi,
Thanks for the update. Please look for this line of code.
$root = count($ancestors)-1; $parent = $ancestors[$root];Replace it with..
$parent = end($ancestors);Best regards,
IsmaelHi,
Awesome! Thanks for the info. I’m sure it will help a lot of users. :)
Best regards,
IsmaelHi,
@elbnetz: According to the forums, you have to increase the database’s “max_allowed_packet” value. Did you search for that particular entry in the database? The id is “31805”. What’s inside that entry?
// https://stackoverflow.com/questions/30753674/error-while-sending-query-packet
// https://dev.mysql.com/doc/refman/8.0/en/packet-too-large.htmlPlease contact your hosting provider for more info. I’m sure they’ll be able to help you tweak this database option.
Best regards,
IsmaelHi,
@webcenter: Thanks for the confirmation! :)
Please purge the cache or browser history before checking the page. Make sure that you’re not looking on a cached version.
Best regards,
IsmaelJune 12, 2018 at 2:53 am in reply to: How to customize config-wpml/config.php in child theme? #971477Hi,
How did you modify the W P M L config file? Did you try the css code without that particular modification?
Best regards,
IsmaelHi,
Thanks for the update. That same code works on our own installation. Please copy it directly from the forum, not from your email. I would like to access the site but the login credentials above aren’t working. Please provide another account.
Best regards,
IsmaelHi,
Thanks for the update. We adjusted the code a bit. Please try it again and make sure that you’re not looking a cached version of the the page. The search and x button should be hidden when the user scroll down and display back on scroll up.
Best regards,
IsmaelJune 11, 2018 at 6:44 am in reply to: Reiter Section – Tabs werden unten statt oben angezeigt #970942Hi,
It seems to be an issue with the tab_section.js file. Please edit the config-templatebuilder > aviashortcodes > tab_section > tab_section.js file. Remove or comment out line 208.
get_init_open();It triggers the avia_smoothscroll function.
Best regards,
IsmaelHi,
The site loads fine but I think you forgot to set the “Welcome” page as the front page in the theme options. We set the page as front page. We also set the visibility of the full screen slider. It’s only visible on desktop mode or when the screen is wider than 989px.
The theme documentation might help.
// https://kriesi.at/documentation/enfold/
Best regards,
IsmaelHi,
Thanks for the update. We still don’t know why your account is not working. If we use a different account, the widget or the images load properly. Did you set any privacy options for this particular account?
// https://help.instagram.com/196883487377501
I’m not sure if those settings affect the widget but it’s worth a try.
Best regards,
IsmaelHey Alex,
I hope you’re doing great. Have you tried using the plugin with the theme’s advance layout builder? Is it compatible? We’ll forward the thread to Kriesi.
Best regards,
IsmaelHey!
It did work on desktop! But not on mobile :(
That option is disabled on mobile devices by default. The whole section should be visible on mobile view so you don’t have to hide the header on initial load.
Cheers!
IsmaelHi,
Thank you for using Enfold.
I edited the script files (js > avia.js) via the Appearance > Editor panel but it’s not taking effect. It’s still serving the cached version of the page or scripts. Please ask your hosting provider to purge the server cache or disable it temporarily.
Best regards,
IsmaelHi,
Thanks for the update.
We modified the config-templatebuilder > aviashortcodes > product_snippets > product_snippet_reviews.php file (line 79).
add_filter('comments_open', '__return_true');The “reviews” form should display now.
Best regards,
IsmaelHi,
I get a 503 error when I visit the site. Please contact your hosting provider for more info.
Fehler 503
Service nicht verfügbar
Dieses Service ist momentan nicht verfügbar.
Mögliche Ursachen für diese Fehlermeldung finden Sie in den easyname FAQ.Best Regards,
IsmaelHi,
Glad it worked. Please try to adjust the scroll offset value.
add_filter('avf_header_setting_filter', 'avf_header_setting_filter_mod', 9999, 1); function avf_header_setting_filter_mod($header) { $header['header_scroll_offset'] = $header['header_scroll_offset'] + 48; return $header; }Adjust the value as needed.
Best regards,
Ismael -
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