Page 840 – Support | Kriesi.at – Premium WordPress Themes

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January 30, 2019 at 8:04 am in reply to: Maintenance Mode – Enfold 4.3 + Yoast SEO #1060365

Ismael
Moderator

Hi,

Did you select a page after enabling the maintenance mode? Once that options is enabled, a drop down labeled “Redirect all users to this page” will appear allowing you to select the maintenance mode page.

Best regards,
Ismael

January 30, 2019 at 7:59 am in reply to: Re: Issue with Ticket #1051026 (already closed) #1060362
Ismael
Moderator
Hi,

It looks like that because of this css modification.
```
#top .avia-smallarrow-slider .avia-slideshow-arrows {
    width: 505px;
    height: 50px;
    display: block;
    position: absolute;
    top: 420px;
}
```
Try to wrap that css code inside a css media query for desktop or large screens so that it doesn’t affect the mobile view layout.

Best regards,
Ismael
January 30, 2019 at 7:52 am in reply to: onetrust gdpr Cookiebar not working #1060359

Ismael
Moderator

Hi,

I think the login token has expired. Would you mind regenerating another token?
Please note that we don’t provide support for third party plugin as stated on our support policy, so you have to keep in touch with the plugin author for additional help.

Best regards,
Ismael

January 30, 2019 at 7:48 am in reply to: Envato private token doesn't work #1060357

Ismael
Moderator

Hi,

@philipewen: Thanks for the info. Yes, the token activation may take some time, so you have to wait for a while.

@zuziOKO: Is it working now? If it doesn’t work, please open a new thread and we’ll check it there.

Best regards,
Ismael

January 30, 2019 at 7:41 am in reply to: Issues installing enfold #1060355

Ismael
Moderator

Hi,

Thank you for using Enfold.

I can’t find a copy of the theme in your installation. Please upload the theme’s zip file somewhere inside the wp-content directory.

Best regards,
Ismael

January 30, 2019 at 7:34 am in reply to: Enfold Theme – Advance layout builder broken #1060354

Ismael
Moderator

Hey razaidi,

Thank you for using Enfold.

Have you tried using the builder while the plugins are disabled? One of those plugins might be causing the issue, so try to deactivate them temporarily. Or give us access to the dashboard so that we can check the settings and deactivate the plugins if necessary.

Best regards,
Ismael

January 28, 2019 at 6:52 am in reply to: image link #1059531
Ismael
Moderator
Hi,

Are you referring to the dark overlay? Try this css code.
```
.mfp-zoom-in.mfp-ready.mfp-bg, .mfp-zoom-in.mfp-ready .mfp-preloader {
    display: none !important;
}
```
Best regards,
Ismael
January 28, 2019 at 6:48 am in reply to: Recaptcha Plugin #1059530

Ismael
Moderator

Hi,

I’m sorry about that. I moved the plugin here: https://github.com/KriesiMedia/enfold-library/tree/master/integration%20plugins/Enfold/Enfold%20G%20Recaptcha

Best regards,
Ismael

January 28, 2019 at 6:46 am in reply to: Problem about rel next/ previous in pagination #1059529

Ismael
Moderator

Hi,

Edit the code and look for the tax_query. Just change the value of the “terms” field to the category of your blog. You can use an array of category id or slug.

// https://codex.wordpress.org/Class_Reference/WP_Query#Taxonomy_Parameters

Best regards,
Ismael

January 28, 2019 at 6:45 am in reply to: Moving elements #1059528
Ismael
Moderator
Hi,

I added the image directly in the slider’s caption field.
```
<img class="snap-pronosgame avia_image lazyloaded" src="https://pronosgame.fr/wp-content/uploads/2018/06/snap-pronosgame-180x180.jpg" data-lazy-src="https://pronosgame.fr/wp-content/uploads/2018/06/snap-pronosgame-180x180.jpg" alt="snap Pronosgame" title="snap-pronosgame" itemprop="thumbnailUrl" data-was-processed="true">
```
You can remove that code.

Best regards,
Ismael
January 28, 2019 at 6:40 am in reply to: Menu Swapper Not Showing Burger on Mobile #1059527
Ismael
Moderator
Hi,

Thanks for the update.

Use this css code to remove the other mobile menu.
```
.responsive #header_meta .sub_menu>ul>li.av-burger-menu-main {
    display: none !important;
}
```
Best regards,
Ismael
January 28, 2019 at 6:37 am in reply to: Google Maps API Key just wont work #1059526

Ismael
Moderator

Hi,

Yes, I need access to your cpanel in order to open the email address. Does the “info” email address have the same login details as your gmail account?

Best regards,
Ismael

January 28, 2019 at 6:30 am in reply to: Changing Main Menu Font & Size #1059523

Ismael
Moderator

Hi,

You can open a new ticket here: https://kriesi.at/support/forum/enfold/

As for your inquiry, try to resize the image based on the standard mobile screen sizes.

// http://gs.statcounter.com/screen-resolution-stats/mobile/worldwide

Best regards,
Ismael

January 28, 2019 at 6:20 am in reply to: product_page shortcode #1059520
Ismael
Moderator
Hi,

Thanks for the update. I think you forgot the login credentials though. Where can we see one of the products?
You can use this css code to increase the width of the image container.
```
.single-product-main-image {
    width: 50%;
}
```
Default width value is 33%.

Best regards,
Ismael
January 28, 2019 at 5:57 am in reply to: Gridrow with Boxedlayout override #1059519
Ismael
Moderator
Hi,

Add a color section above the grid row element, apply a background color, make sure that it has the same height and then pull the grid row upwards with css like this:
```
#av-grid-custom-width {
    margin: -150px auto;
}
```
Best regards,
Ismael
January 28, 2019 at 5:43 am in reply to: Upgrade to 4.5.2 breaks element placement #1059518
Ismael
Moderator
Hi,

The only difference I see between the sliders is the inline styling, which sets the height of the slider. You can try this css code to override that inline style.
```
.html_header_transparency #top .avia-builder-el-0.avia-layerslider {
    height: auto !important;
}
```
Best regards,
Ismael
January 28, 2019 at 4:51 am in reply to: Background Videos Break Page #1059507

Ismael
Moderator

Hi,

Thanks for the update.

We can’t check settings with the current account. Please set the user role to admin and post the FTP details in the private field if possible.

Best regards,
Ismael

January 28, 2019 at 4:45 am in reply to: Tab Section Icon image larger and more spaced out #1059504
Ismael
Moderator
Hi,

You have to remove the margin between the tab section title and decrease the image. Remove this css code:
```
#top .av-section-tab-title {
    margin: 0px 25px;
}
```
And then adjust the size of the image:
```
.av-tab-section-image {
    width: 90px;
    height: 90px;
    margin: 0 auto;
}
```
Best regards,
Ismael
January 28, 2019 at 4:38 am in reply to: child and woocommerce free shipping #1059502

Ismael
Moderator

Hi,

Thanks for the update. There are no other shipping method aside from “free shipping” in the woocommerce settings. Why do you need that filter?

Best regards,
Ismael

January 28, 2019 at 4:28 am in reply to: Mansory shop dont work #1059499

Ismael
Moderator

Hey orideith,

Thank you for using Enfold.

Did you translate the products? You need a separate plugin in order to translate the products with polylang.

// https://polylang.pro/polylang-for-woocommerce/
// https://polylang.pro/downloads/polylang-for-woocommerce/

Best regards,
Ismael

January 28, 2019 at 4:14 am in reply to: Resize MegaMenu #1059496

Ismael
Moderator

Hi,

Thanks. I think you forgot to put the site url and it’s not visible in the screenshot either. Please add it in the private field.

Best regards,
Ismael

January 25, 2019 at 11:37 am in reply to: An error occurred while updating Enfold: Download failed. A valid URL was not pr #1058622

Ismael
Moderator

Hi,

Great! Glad it helps. We’ll close the thread now.

Thank you for using Enfold. Have a nice day.

Best regards,
Ismael

January 25, 2019 at 11:36 am in reply to: Submenu Logo only in ONE Submenu and not in all Submenus #1058621
Ismael
Moderator
Hi,

Try this script:
```
// submenu logo
function ava_custom_script() {
    ?>
        <script type="text/javascript">
        (function($) {
            function a() {
                $('#top .av-submenu-container #menu-sub_landroid #menu-item-74740').append("<a href='URL' class='submenu_logo'><img src='//thymeforachef.com.au/wp-content/uploads/2017/01/Megara-logo-340x156.png' /></a>");
            }
    
            a();
        })(jQuery);
        </script>
    <?php
    }
add_action('wp_footer', 'ava_custom_script');
```
Adjust the href and src attribute value.

Best regards,
Ismael
January 25, 2019 at 11:31 am in reply to: Exclude one portfolio item on list of portfolio items #1058617

Ismael
Moderator

Hi,

You’re welcome. Please open a new thread if you need anything else. We’ll close this one for now.

Have a nice day.

Best regards,
Ismael

January 25, 2019 at 11:30 am in reply to: Color Section background video not working #1058616

Ismael
Moderator

Hi,

@Innovie: Have you tried disabling the plugins? Please create a new thread and post the login details in the private field. We’ll check it there.

Best regards,
Ismael

January 25, 2019 at 11:26 am in reply to: Cookie Consent Message constantly showing up #1058615

Ismael
Moderator

Hi,

Sorry for the confusion. I mean the WordPress dashboard. I need the login details for it so that I can see the settings.

Best regards,
Ismael

January 25, 2019 at 11:20 am in reply to: Moving elements #1058611

Ismael
Moderator

Hi,

What is the problem? Please be more specific or provide a screenshot.

Best regards,
Ismael

January 25, 2019 at 11:18 am in reply to: Menu Swapper Not Showing Burger on Mobile #1058609

Ismael
Moderator

Hi,

Did you disable the secondary menu? Please enable it back so that we can inspect the menus. Maybe, we can use css to hide the second one.

Best regards,
Ismael

January 25, 2019 at 11:08 am in reply to: Google Maps API Key just wont work #1058604

Ismael
Moderator

Hi,

I need to pass the second verification in order to access that account. Can we access the (Email address hidden if logged out) email account from your cpanel?

Best regards,
Ismael

January 25, 2019 at 11:04 am in reply to: Featured Image Slider of Product is not showed #1058602

Ismael
Moderator

Hi,

I would like to apologize for the late response. I still don’t have an idea what’s causing the issue, so if it would be nice if we could access the file server. Please post the FTP details in the private field. And regenerate a new login token.

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 25,171 through 25,200 (of 67,534 total)

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