Hi,

Thanks for the update.

The header image (easy slider) isn’t showing up at all a

Edit the slider and then go to the Screen Options > Element Visibility panel. It’s currently set to be hidden on very small screens or mobile view. Is that intentional? If it’s not, please disable that option.

Best regards,
Ismael

Hi,

Thank you for the update.

The site is running on an old version of the theme, 4.0.5. You have to upgrade to version 4.5.3 and may need to reconfigure some of the options. I also found this error in the console.

www.googletagmanager.com/gtm.js?id=GTM-WXXPPHC:1 Failed to load resource: the server responded with a status of 404 ()

Did you install a gtm script or plugin?

Best regards,
Ismael

Hi,

We would like to apologize for the troubles. It might be an issue with the Envato servers not able to handle the requests or them enforcing a limit. In the future, please try to do the automatic update on different time during the day if it doesn’t work on the first try.

Best regards,
Ismael

Hi,

@jochenmaier: Which of the mandatory fields are sent without being filled? Are you receiving any kinds of spam emails?

@hyperbrand: No, it’s not really that critical. Worst case scenario is you’ll receive a lot of spams from automated scripts or bots. You can install a more secure contact form plugin like Contact Form 7 plus the the Google reCAPTCHA extension or the Honeypot plugin.

// https://contactform7.com/recaptcha/
// https://wordpress.org/plugins/contact-form-7-honeypot/

We might release a spam protection feature for the theme’s contact form aside from the default captcha field, but it’s still under consideration because users have to generate a new pair of API key from Google, which proves to be troublesome after the last time they introduced the map API keys.

// https://www.google.com/recaptcha/intro/v3.html

Best regards,
Ismael

Hi,

Sorry for the confusion. That icon is not supposed to display on other editors because it was intentionally created for the default editor. I’m not saying that it was intentionally hard coded. For now, you can modify the config-templatebuilder > avia-template-builder > assets > js > avia-tinymce-buttons-4.js file. Look for this code around line 19:

editor.addButton( av_key, {
        		type: 'menubutton',
        		text: "",
                title : avia_globals.sc[av_key].title,
                image : avia_globals.sc[av_key].image,
                icons : av_key,
            	menu: _self.createMenuValues(editor)
           });

Above that code, add this one:

if( editor.targetElm.className != 'wp-editor-area' ) return;

Best regards,
Ismael

Hi,

I think it’s not working because of the server configuration. Please ask your hosting provider if the mod_expires module is enabled and tell them to upgrade PHP from 5.4 to version 5.6 or 7. The theme requires version 5.6 or higher.

Best regards,
Ismael

Hi,

I see. Let us know once the site is live so that we can inspect the elements manually. We may be able to add custom css code to change the border color of those elements.

Best regards,
Ismael

Hi,

I would like to apologize for the late response. The issue is happening because you’re using svg files, which is not an accepted format. You have to convert the logo to png or jpg. (see private field)

Best regards,
Ismael

Hi,

That code adjusts the maximum width of the container where the images are. It’s not exactly what we instructed but it should still work. Have you tried adjusting the max-width value? You can also adjust the margin, so it align in the middle.

#top #home-awards {
    max-width: 325px;
    margin: 0 auto;
}

Best regards,
Ismael

Hi,

@SofiaTrippy: Could you give us a link to one of the posts where we can see the icon? I can’t seem to find any post with the sharing section.

Best regards,
Ismael

Hi,

I just found out that it is the default behavior on mobile view. There’s a script that removes every button inside the caption container because the fallback image is a link itself. Look for the “Mobile Fallback Image Link” field and apply the same url or link that you have for the button.

If you want to alter this behavior, edit the config-templatebuilder > aviashortcodes > slideshow > slideshow.js file and look for this code around line 204:

appendTo.find('a').remove();

Best regards,
Ismael

Hi,

Thanks for the update.

Use this css code to center align those icons.

@media only screen and (max-width: 768px) {
#footer .widget#text-3 .textwidget p {
    display: inline-block;
}
}

Best regards,
Ismael

Hi,

Thanks for the update.

Can you give us links to the test events? Try to resize the images to 845x321px. It seems to be the actual dimension of the thumbnails used in the events.

Best regards,
Ismael

Hi,

Did you set the layer type to “Video/AUdio”? What happens when you remove the inline styling?

Best regards,
Ismael

Hi,

@Jaap de Wit: I can’t reproduce the issue on the product page anymore. Please try to remove the browser cache and then check the page again. Or create a test page if you’re still experiencing the issue.

@blueunderground: Thanks for the info. Please create a new thread with the site url. A test page will help.

Best regards,
Ismael