Page 830 – Support | Kriesi.at – Premium WordPress Themes

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February 18, 2019 at 6:30 am in reply to: GDPR Google Analytics and YT Videos. #1068139

Ismael
Moderator

Hi,

1.) Like I said, the embed url format is not supported by the element, so you have to use the default url. Unfortunately, you can’t use the nocookie domain for the default url.

2.) Yes, it uses the default GA disabling or opt out script.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/user-opt-out

Best regards,
Ismael

February 18, 2019 at 6:18 am in reply to: Contact form stop #1068137

Ismael
Moderator

Hi,

I didn’t change anything aside from removing the html tags. Please try to reconfigure the language settings.

Best regards,
Ismael

February 18, 2019 at 6:16 am in reply to: Enfold 4.5.3: Fullwidth Slider Video returns [object Object] on Mobile #1068135

Ismael
Moderator

Hi,

Yes, it was just loading an old version of the scripts because of the file compression, not an actual error or anything, so it should work fine on the next update. You can enable the script compression back if you want.

Best regards,
Ismael

February 18, 2019 at 6:11 am in reply to: Re: Issue with Ticket #1051026 (already closed) #1068130

Ismael
Moderator

Hi,

Did you toggle the file compression settings after adding that css code? The css files or stylesheets are compressed.

Best regards,
Ismael

February 18, 2019 at 6:06 am in reply to: Recaptcha Plugin for Ismael #1068128

Ismael
Moderator

Hi,

Good to hear. Please keep that login details active so that we can check the site from time to time. Thank you.

Have a nice day.

Best regards,
Ismael

February 18, 2019 at 6:05 am in reply to: using different logos on individual pages – old php solution no longer works #1068126

Ismael
Moderator

Hi,

Thanks for the update.

There’s a lot of directories in there and I’m not sure which one is the actual site. What is the name of the folder?

Best regards,
Ismael

February 18, 2019 at 5:16 am in reply to: Content Slider #1068108
Ismael
Moderator
Hi,

I see. You can use this css code instead.
```
#top .avia-smallarrow-slider-heading {
    position: absolute;
    bottom: 0;
}
```
Best regards,
Ismael
February 18, 2019 at 5:13 am in reply to: Error Enfold with plugin ‘Salon Booking WordPress Plugin’ #1068106

Ismael
Moderator

Hi,

You’re welcome. We’ll close the thread now.

Have a nice day.

Best regards,
Ismael

February 18, 2019 at 5:12 am in reply to: Increase columns for upsells and cross-sells products #1068105

Ismael
Moderator

Hi,

Thanks for the update.

Could you give us a link to that product? This is what I see on my end.

Screenshot: https://imgur.com/a/iQhnUmZ

Best regards,
Ismael

February 15, 2019 at 3:56 pm in reply to: Enfold contact form + reCAPTCHA #1067487

Ismael
Moderator

Hi,

Thank you for the update.

The reCAPTCHA widget is now available in the theme, so you don’t have to use the plugin. It was just added yesterday. Please deactivate and remove the plugin, upgrade the theme to version 4.5.4 and then go to the Enfold > Google Services > Google reCAPTCHA panel to activate the widget.

Best regards,
Ismael

February 15, 2019 at 3:41 pm in reply to: Spam E-Mails without mandatory fields are being sent via Enfold contact form #1067481

Ismael
Moderator

Hi Jochen,

Thanks for the update.

As previously stated on the other thread, they can get around the verification by removing the script validation. Now, I don’t know how they do that exactly, but it is possible. Unfortunately, we can do much about it aside from offering a new type of contact form security such as the reCAPTCHA widget. If that is not possible then we’ll have to suggest that you look for a plugin such as Contact Form 7 or Gravity Forms as an alternative to the theme’s contact form.

// https://wordpress.org/plugins/contact-form-7-honeypot/
// https://www.gravityforms.com/rip-captcha/

FYI, the reCAPTCHA widget is now available on version 4.5.4 in case you change your mind.

Best regards,
Ismael

February 15, 2019 at 5:38 am in reply to: Unable to show contact form title on page #1067287

Ismael
Moderator

Hi,

Thanks for the update.

Can we deactivate the plugin while looking for the issue? I checked the contact form shortcode file but I didn’t find anything unusual there.

Best regards,
Ismael

February 15, 2019 at 5:19 am in reply to: Color Section Background Video – Un Mute / Activate Sound #1067280

Ismael
Moderator

Hi,

Did you replace the files as suggested in the previous replies? Unfortunately, we can’t help you with this modification because we didn’t author it. Please wait for @Guenni007 to respond.

Best regards,
Ismael

February 15, 2019 at 5:03 am in reply to: Enfold problems with multiple text boxes #1067275
Ismael
Moderator
Hi,

Thanks for the update.

The text blocks are not displaying properly because of this css code.
```
#main > div.main_color.container_wrap_first.container_wrap.fullsize > div > main > div > div > div.flex_column.av_three_fourth.flex_column_div.av-zero-column-padding.first.avia-builder-el-0.el_before_av_one_fourth.avia-builder-el-first > section:nth-child(8) > div {
    display: none !important;
}

#main > div.main_color.container_wrap_first.container_wrap.fullsize > div > main > div > div > div.flex_column.av_three_fourth.flex_column_div.av-zero-column-padding.first.avia-builder-el-0.el_before_av_one_fourth.avia-builder-el-first > section:nth-child(7), #main > div.main_color.container_wrap_first.container_wrap.fullsize > div > main > div > div > div.flex_column.av_three_fourth.flex_column_div.av-zero-column-padding.first.avia-builder-el-0.el_before_av_one_fourth.avia-builder-el-first > section:nth-child(10), #main > div.main_color.container_wrap_first.container_wrap.fullsize > div > main > div > div > div.flex_column.av_three_fourth.flex_column_div.av-zero-column-padding.first.avia-builder-el-0.el_before_av_one_fourth.avia-builder-el-first > section:nth-child(13) {
    display: none !important;
}
```
What is that for?

Best regards,
Ismael
February 15, 2019 at 4:52 am in reply to: Purpose – Enfold theme for transport services website using no images and very high PageSpeed Score #1067268

Ismael
Moderator

Hi,

Thank you for your interest in the theme.

1.) Any website without images will load faster compare to those with graphics regardless of the theme used.

2.) Do you have an initial design of the website, or a list of preferred website style? Any of those demo can transformed to something else, but in my opinion, the construction demo is the better option for a transportation startup website.

Best regards,
Ismael

February 15, 2019 at 4:44 am in reply to: Theme conflict with WooCommerce Currency Switcher #1067265

Ismael
Moderator

Hi,

Thanks for the update.

Is this fixed? The currency, price, and the icon align properly.

Best regards,
Ismael

February 15, 2019 at 4:39 am in reply to: Enfold 4.5.3: Fullwidth Slider Video returns [object Object] on Mobile #1067263

Ismael
Moderator

Hi,

Thanks for the update.

It turned out to be an issue with the compressed scripts. We disabled the compression temporarily to let the theme load the latest scripts. Please remove the browser cache prior to checking the page.

Best regards,
Ismael

February 15, 2019 at 4:25 am in reply to: Contact form stop #1067258

Ismael
Moderator

Hi,

Thanks for the update.

There were invalid html tags in the contact form. We removed those html tags.

Best regards,
Ismael

February 14, 2019 at 3:37 pm in reply to: Spam contactform #1067005

Ismael
Moderator

Hey!

Thanks for the update.

It’s not working properly because the plugin version of the widget was still installed. I removed the plugin and re-added the keys in their respective fields. You can actually use both versions in case the other one fails. It will help us improve the widget as well. Please let us know if the spam emails subsides.

Best regards,
Ismael

February 14, 2019 at 3:29 pm in reply to: Thousands of rows in wp_options with autoload = yes #1067002

Ismael
Moderator

Hi,

Thanks for the info.

The database entries where the theme stores the compressed css and js code are not required every time a page is loaded. They are only fetched if the merge scripts or stylsheets do not exist or have to be regenerated. You can install the Query Monitor plugin to confirm that.

Best regards,
Ismael

February 14, 2019 at 3:09 pm in reply to: Recaptcha plugin SPAM issue #1066990

Ismael
Moderator

Hey arsenelesueur,

Thank you for using Enfold.

(see private field)

Best regards,
Ismael

February 14, 2019 at 5:24 am in reply to: Post Typesetting Error #1066779

Ismael
Moderator

Hi,

The image url was removed but not the actual image element. I’m not sure why it’s still rendered in the front end though. The element is barely noticeable without the image url, so I had to scan or inspect each shortcodes.

Best regards,
Ismael

February 14, 2019 at 5:18 am in reply to: using different logos on individual pages – old php solution no longer works #1066777

Ismael
Moderator

Hi,

I get errors editing the files, so I can’t remove the comment line, but the filter itself should work as is. Could we access the file server? Please provide the FTP details in the private field.

Best regards,
Ismael

February 14, 2019 at 5:14 am in reply to: Spam contactform #1066775

Ismael
Moderator

Hi,

Thanks for the update.

. Please check the info carefully and include the reCAPTCHA site/secret key in the private field.

You’ll need the Google reCAPTCHA API keys in order to install the spam protection widget. After generating the API keys, update the theme to version 4.5.4 and then go to the Enfold > Google Services panel. You’ll find the reCAPTCHA widget options there including the API keys fields.

You can generate the API keys from the Google console.

// https://www.google.com/recaptcha/admin)

Best regards,
Ismael

February 14, 2019 at 5:06 am in reply to: Overlapping sections with negative margin on mobile devices #1066774

Ismael
Moderator

Hi,

Are you sure it’s the correct url? The test page doesn’t exists. Please check it carefully.

Best regards,
Ismael

February 14, 2019 at 5:01 am in reply to: catalogue element Alignement Font #1066771
Ismael
Moderator
Hi,

Thanks for the update.

It works properly when you remove the html code in the title field.
```
<a class="normal" href="http://youtu.be/gi6YUOEQxaQ" target="_blank" rel="noopener">Bericht von Mathias Tauche über die Lichtkunstinstallation „Kaskade“ von Egill Sæbjörnsson.</a>
```
Please use the “Element Verlinkung?” settings when you want to add a link to the catalog item.

Best regards,
Ismael
February 14, 2019 at 4:47 am in reply to: Copying Avia Layout Elements to another page #1066770

Ismael
Moderator

Hi,

@Guenni007: Thanks for the info. I forgot about the “Page Content” element. It’s almost the same as that plugin.

@AxelSchultze: You can also use the “Page Content” element if you want to insert the content of a specific page to another page and have it display there just like any builder element. Quite useful if you don’t want to bother editing each page individually.

Best regards,
Ismael

February 14, 2019 at 4:37 am in reply to: Layout of newspages in differtent languages with WPML is not the same #1066767

Ismael
Moderator

Hi Mario,

No problem. Please don’t hesitate to open a new thread if you need anything else. We’ll close this thread now.

Have a nice day.

Best regards,
Ismael

February 14, 2019 at 4:36 am in reply to: Section prioritizing (z-index does not work) #1066766

Ismael
Moderator

Hi,

@ilogicltd: Glad it worked. Let us know if you need anything else.

@Guenni007: I’m not sure I fully understand that. Could you explain it further?

Best regards,
Ismael

February 14, 2019 at 4:32 am in reply to: The theme (Enfold) made website not work any more #1066765

Ismael
Moderator

Hi,

Great! Glad that you managed to install it. Yes, that is the latest version. You can check for the latest version in the Enfold > Theme Update panel, but you need to generate a token first.

// https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 24,871 through 24,900 (of 67,527 total)

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