Hi,

Thanks for the info.

I can’t find that section anywhere on the page. Did you remove it? Please create a test page so that we can inspect the elements.

Best regards,
Ismael

Hi,

I would like to apologize for the late response. I just found out that the EN version is an entirely different installation, so it generates the same cookie name but with a different value. I thought you’re using a multilang plugin such as WPML or Polylang. The script is generating new cookies whenever you switch between the sites, so the previous cookie is seen as invalid or expired. I don’t really think that this is a critical issue because users will tend to stick on their preferred language.

Best regards,
Ismael

Hi,

Thanks for the info.

I managed to access your file server but I’m not sure which directory to check. I get in to the “httpdocs” folder but the WP files are incomplete. All I can see is the “wp-content” folder without the config files or anything.

Best regards,
Ismael

Hi,

Sadly, I don’t know why that is. Please keep the permalink settings for now. And keep in touch with the Yoast team for additional help.
We’ll close this thread for now because it’s getting lengthy. Don’t hesitate to open a new thread if you get additional issues.

Best regards,
Ismael

Hi,

I appreciate that Victoria, My Question is..Why don’tt the scripts load in the Enfold theme, but load in any other theme?

It is possible that the scripts’ dependencies are being conditionally loaded by the theme. The theme has this feature where it only loads scripts that are actually used in the page, so one of those dependencies may be missing. Please ask the plugin author which dependencies are missing when they check your page. For now, you can use the wp_enqueue script or just leave the scripts in the footer, but we do recommend doing the former.

Best regards,
Ismael

Hi,

Thank you for using Enfold. And I would like to apologize for the late response.

The tab section has changed a lot since, so that script is no longer valid. Please try this one instead:

// auto trigger tab section
add_action('wp_footer', 'ava_go_to_tab_section');
function ava_go_to_tab_section() {
?>
<script>
(function($){
    function getQueryParams(qs) {
        qs = qs.split("+").join(" ");
        var params = {},
        tokens,
        re = /[?&]?([^=]+)=([^&]*)/g;

        while (tokens = re.exec(qs)) {
            params[decodeURIComponent(tokens[1])] = decodeURIComponent(tokens[2]);
        }

        return params;
    }

    function triggerTabSection( section) {
        $('a[href="' + section + '"]').trigger('click');
    }

    var section = getQueryParams( document.location.search );

    triggerTabSection( section );
})(jQuery);
</script>
<?php
}

Best regards,
Ismael

Hi,

Thank you for using Enfold

@Maureen van Goethem: Have you tried to disable the block or the Gutenberg editor? You can do that in the Enfold > Theme Options. In the “Select Your Editor” settings, select “WP Classic Editor”. That option is available on version 4.5.3, so make sure that the site is using the latest version of the theme. Or you can also install the “Classic Editor” plugin.

on this website: https://prova.salonbooking.it/
we are using the Enfold theme..

The site is not using the Enfold theme. Unfortunately, we don’t or we can’t provide full support for third party plugins as stated on our support policy. Please keep in touch with the plugin authors.

Best regards,
Ismael

Hi,

That black screen is the video itself or its part of the video frame, so we can’t remove that, unfortunately. The whole slider can be hidden while the video is loading and displayed when it plays, but that will require modification that is beyond the scope of support. Please hire a freelance developer or contact our partner, Codeable.

// https://kriesi.at/contact/customization

Best regards,
Ismael

Hi,

I would like to apologize for the late response.

The theme is not removing any of the WPDM script, at least not intentionally, but it’s possible that one of its dependencies is being conditionally loaded by the theme. Please ask the plugin author if the script has any dependencies and if it does, ask for the names or script handles.

Best regards,
Ismael

Hi,

I found the woff2 source file but I’m not sure if it’s valid. We’ll forward this to our devs.

// https://github.com/coderaiser/cloudcmd/blob/master/font/fontello.woff2

Best regards,
Ismael

Hey!

And if possible, please keep the login details available so that we can test the verification from time to time.

Cheers!
Ismael

Hi,

You’re welcome. Please keep both v2 and v3 keys in the theme options because we might be needing that later on. Please keep us updated.

Best regards,
Ismael

Hi,

I’m still getting the 503 Service Unavailable error when I try to login to the site. What is the login url? I tried “wp-admin” and “wp-login”, but they both lead to the same error. I’ll ask the rest of the team to check it.

Best regards,
Ismael

Hi,

Alright. Would you mind if we access the site? Please post the login detail in the private field.

Best regards,
Ismael

Hi,

Thanks for the update.

Are you using a cache plugin for the live site? Please disable that temporarily or purge the cache.

Best regards,
Ismael