Hi,

Thanks for the update.

We’re still not sure what is causing the issue. We tried to deactivate the plugins but it broke the home page. Did you add any script or snippet in the home page that depends on a plugin?

Best regards,
Ismael

Hey valianthosting,

Thank you for using Enfold.

What did you add in the “header-two” widget area? currently, we can only see a single widget in the header container. Please add a widget to it so that we can inspect the element and provide the necessary css code.

Best regards,
Ismael

Hi mestrong!

Thank you for using Enfold.

Please know that we usually respond within a day, but there’s a lot of inquiries these past few days, so the response is a bit late. Yes, the support has an expiration, but you can extend it through your themeforest account. This right here, where you posted that question, is how we handle a discussion or topic. And when opening a new thread, we usually ask them to provide the site url with the login credentials so that we can inspect their site or the issue.

Best regards,
Ismael

Hey edash22,

Thank you for using Enfold.

We are very sorry to hear about your frustrations. The slider on the home page seems to be working properly and we don’t see any errors in the page or in the browser console. Is this fixed? FYI, you can’t use the layer slider shortcode while you’re using the theme. You have to insert it using the designated advance layout builder element under the Media Elements panel.

Best regards,
Ismael

Hi,

We would like to apologize for the late response. We are a bit swamp with inquiries these past few days.

If we are not mistaken, the problem here is that the prices are duplicated. Did you remove the variable products? We’re not seeing that issue any more. Would you mind creating another so that we can inspect the issue again? We can do that ourselves, but the setup might be different from what you have previously.

Best regards,
Ismael

Hey larryignazio,

Thank you for using Enfold.

You can this css code to remove the social sharing icon tooltip.

.avia-related-tooltip.avia-tt {
    display: none !important;
}

Best regards,
Ismael

Hi,

Thanks for the update.

Yes, that one is an error in the script. We’ll ship a fix in the next patch that is going to render the actual button label, but for now you have to do this modification. (see private field)

Related threads:
// https://kriesi.at/support/topic/contact-form-custom-text-on-submit-button-not-showing
// https://kriesi.at/support/topic/enfold-contact-form-recaptcha/#post-1067687

Best regards,
Ismael

Hi,

Alright. There should be no problem with the current implementation because it doesn’t really interfere with any critical functions in the theme. Please don’t hesitate to open a new thread if you need anything else.

Have a nice day.

Best regards,
Ismael

Hi,

Thanks for the update.

The video layout looks fine on a test page, using the predefined videos.

// https://arletkuns.live-website.com/wp-admin/post.php?post=205&action=edit

Please try to replicate that setup and make sure that the youtube url format is the same.

Best regards,
Ismael

Hi,

Thanks for the update.

We adjusted the code a bit to exclude the sub menu container and change the color of the phone info. Please try it again and don’t forget to purge the cache prior to checking the page.

Best regards,
Ismael

Hi,

Looks like you’re using the Google Tag Manager instead of analytics library.

// https://developers.google.com/analytics/devguides/collection/gtagjs/

<!-- Global site tag (gtag.js) - Google Analytics -->
<script async src="https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID"></script>
<script>
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());

  gtag('config', 'GA_TRACKING_ID');
</script>

You have to replace it with the analytics library snippet.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/

And replace gaq function with ga.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/events

Related thread: https://kriesi.at/support/topic/google-analytics-and-yandex-metrika-goals-for-tracking-contact-form-in-child-the/#post-1063872

Best regards,
Ismael

Hi,

Great! You’re welcome. Glad we could be of help.

Have a nice day.

Best regards,
Ismael

Hi,

Alright. That is possible in the future, but it’s not a priority for now. The dev team is adding a lot of improvements in other areas of the theme while fixing existing bugs, so they won’t be able to tackle that right away. Thank you for understanding.

Best regards,
Ismael

Hi,

Thanks for the update.

We can no longer access the dashboard. Did you remove the WP account? Please add it back because we need to check the dashboard while we debug the issue.

Best regards,
Ismael

Hi,

Thank you for the update.

We’re getting a lot of errors when we try to edit a page using the advance layout builder. Please add this code in the wp-config.php file to unmerge the scripts. The debugger might be able to tell us more about the issue if the scripts are loaded separately.

define('CONCATENATE_SCRIPTS', false );

And enable the debug mode.

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', true);

// https://codex.wordpress.org/Debugging_in_WordPress

Best regards,
Ismael