Page 794 – Support | Kriesi.at – Premium WordPress Themes

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March 1, 2019 at 5:46 am in reply to: Color Section Video Not Loading Properly #1072879

Ismael
Moderator

Hi,

Thanks for the update.

The video layout looks fine on a test page, using the predefined videos.

// https://arletkuns.live-website.com/wp-admin/post.php?post=205&action=edit

Please try to replicate that setup and make sure that the youtube url format is the same.

Best regards,
Ismael

March 1, 2019 at 4:59 am in reply to: Video widget large white gap – cant use facebook video #1072866

Ismael
Moderator

Hi,

Great. Glad it’s fixed.

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

March 1, 2019 at 4:57 am in reply to: Customise submenu for secondary menu #1072865

Ismael
Moderator

Hi,

Thanks for the update.

We adjusted the code a bit to exclude the sub menu container and change the color of the phone info. Please try it again and don’t forget to purge the cache prior to checking the page.

Best regards,
Ismael

March 1, 2019 at 4:54 am in reply to: Google ReCAPTCHA removes action attribute on forms #1072860

Ismael
Moderator

Hi,

Right back at you from the Philippines! Have a nice day. :)

Best regards,
Ismael

March 1, 2019 at 4:51 am in reply to: Conversion Tracking (Google Analytics) #1072859
Ismael
Moderator
Hi,

Looks like you’re using the Google Tag Manager instead of analytics library.

// https://developers.google.com/analytics/devguides/collection/gtagjs/
```

<script async src="https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID"></script>
<script>
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());

  gtag('config', 'GA_TRACKING_ID');
</script>
```
You have to replace it with the analytics library snippet.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/

And replace gaq function with ga.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/events

Related thread: https://kriesi.at/support/topic/google-analytics-and-yandex-metrika-goals-for-tracking-contact-form-in-child-the/#post-1063872

Best regards,
Ismael
March 1, 2019 at 4:36 am in reply to: Image element not increasing in size #1072854
Ismael
Moderator
Hi,

Thanks for the update.

Use this css code to remove the circle and fix the overlap.
```
.image-overlay .image-overlay-inside {
    display: none !important;
}

.avia-image-overlay-wrap {
    overflow: hidden;
}
```
You can prepend the page id selector if you want to apply the modification to that particular page.
```
#top.page-id-14597 .avia-button-fullwidth {
    border-style: solid!important;
    border-width: 1px!important;
    border-color: #fff!important;
}
```
Replace “14597” with the actual id of the page.

Best regards,
Ismael
March 1, 2019 at 4:29 am in reply to: Post Navigation arrows only show specific Post Category #1072852

Ismael
Moderator

Hi,

Great! You’re welcome. Glad we could be of help.

Have a nice day.

Best regards,
Ismael

March 1, 2019 at 4:28 am in reply to: Google Map is not working properly #1072851

Ismael
Moderator

Hi,

Google requires every user to get a key in order to access their map API. You have to generate one and put it in the Enfold > Google Services > Google Map section or field. More instructions can be found in the documentation.

// https://kriesi.at/documentation/enfold/google-map/#how-to-register-a-google-maps-api-key

Best regards,
Ismael

March 1, 2019 at 4:25 am in reply to: Table of content – Nested and sticky #1072850

Ismael
Moderator

Hi,

Alright. That is possible in the future, but it’s not a priority for now. The dev team is adding a lot of improvements in other areas of the theme while fixing existing bugs, so they won’t be able to tackle that right away. Thank you for understanding.

Best regards,
Ismael

March 1, 2019 at 4:22 am in reply to: Moving Image Section like in this website? #1072849

Ismael
Moderator

Hi,

Thanks for the update.

The logo images are displaying properly on mobile view. Have you tried removing the browser cache?

Best regards,
Ismael

March 1, 2019 at 4:20 am in reply to: Error Message: Download failed. A valid URL was not provided. #1072848

Ismael
Moderator

Hi,

Thanks for the update.

We can no longer access the dashboard. Did you remove the WP account? Please add it back because we need to check the dashboard while we debug the issue.

Best regards,
Ismael

March 1, 2019 at 4:16 am in reply to: Special title issue #1072847

Ismael
Moderator

Hi,

The login credentials didn’t work or were rejected. Please check it carefully. If you have the time, try to enable the debug mode so that we can directly check the shortcodes.

Best regards,
Ismael

March 1, 2019 at 4:11 am in reply to: Blank page when editing #1072846
Ismael
Moderator
Hi,

Thank you for the update.

We’re getting a lot of errors when we try to edit a page using the advance layout builder. Please add this code in the wp-config.php file to unmerge the scripts. The debugger might be able to tell us more about the issue if the scripts are loaded separately.
```
define('CONCATENATE_SCRIPTS', false );
```
And enable the debug mode.
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', true);
```
// https://codex.wordpress.org/Debugging_in_WordPress

Best regards,
Ismael
March 1, 2019 at 3:58 am in reply to: Product grid looking blurry #1072843
Ismael
Moderator
Hi,

Are you referring to the product description? Try this code then.
```
.woocommerce-product-details__short-description {
    line-height: 1.4em;
    font-size: 20px;
}
```
Use this to change the button color.
```
div .main_color .cart .button {
    background-color: #ff9900;
    color: #ffffff;
    border-color: #000000;
}
```
Yes, an actual fix is going to be included in the next patch.

Best regards,
Ismael
March 1, 2019 at 3:54 am in reply to: not receiving forms in our mail #1072841

Ismael
Moderator

Hi,

Awesome. Glad it is working now.

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

March 1, 2019 at 3:54 am in reply to: Sidebar of product not shown #1072839

Ismael
Moderator

Hi,

o you have the slightest idea why this is empty?

Sorry, we have no idea why it would be empty, but the reason is more likely unrelated to theme. Anyway, I’m glad it’s all good now. Let us know if you encounter another issue.

Best regards,
Ismael

March 1, 2019 at 3:48 am in reply to: Make side header stick / always visible #1072837

Ismael
Moderator

Hi,

You can dynamically adjust the position of the sub menu on browser resize but that will require modification that is beyond the scope of support. And I think users will be able to figure out maximizing the browser screen size when they need to access that sub menu.

Best regards,
Ismael

March 1, 2019 at 3:44 am in reply to: WordPress Preview #1072834

Ismael
Moderator

Hi,

It is loading properly on our end, tested it on Chrome, Windows 8. What is your browser?

// https://imgur.com/a/L8Huk2A

Best regards,
Ismael

March 1, 2019 at 3:38 am in reply to: Dynamic css troubles and design customization #1072829

Ismael
Moderator

Hi,

You’re welcome. Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

March 1, 2019 at 3:37 am in reply to: Enfold Mailchimp subscription widget Not working #1072828

Ismael
Moderator

Hi,

Thanks for the update.

@artngo: It seems to be an issue with the element manager or the shortcode template class. We may need to access your file server in order to edit the theme files. Please post the FTP details in the private field.

@chichesterdesign: Please open a new thread or ticket and then place the FTP and WP login details in the private field. We’ll have to implement a few changes on the theme files.

Related thread: https://kriesi.at/support/topic/mailchimp-widget-reply-to-mike/

Best regards,
Ismael

March 1, 2019 at 3:32 am in reply to: Change div tag to section tag #1072826

Ismael
Moderator

Hi,

Alright. We’ll close the thread now. Thank you for understanding.

Have a nice day.

Best regards,
Ismael

March 1, 2019 at 3:31 am in reply to: Copying Avia Layout Elements to another page #1072825

Ismael
Moderator

Hi,

Yes, you can save the elements of a specific page as a template and then reuse that template on other pages. However, you can’t edit that particular page to change what is already inside the existing template if that’s what you’re asking. You can use the Page Content element for that.

Yes, visual builder is a good plugin.

Best regards,
Ismael

March 1, 2019 at 3:24 am in reply to: Avia codeblock not working in Spanish home page #1072823

Ismael
Moderator

Hi,

Those pages are loading quite quick on our end. Have you tried to test it on another machine or network?

// https://imgur.com/a/4q0w5yQ

I can see the avia layout builder content but not the woocommerce product content

You won’t be able to see the default product content when the advance layout builder is active because it is using a different template. That is how the builder works.

Best regards,
Ismael

March 1, 2019 at 3:17 am in reply to: enfold2017 demo download problem #1072821

Ismael
Moderator

Hi,

Thanks for the update.

We try to import the demo, but it fails even while the plugins are deactivated. Is it OK if we reset the database and start from scratch?

Best regards,
Ismael

March 1, 2019 at 3:14 am in reply to: Move post meta data below post title #1072820

Ismael
Moderator

Hey tremblayly!

Thank you for creating a new thread.

We can’t see any issue with those pages and the live pages that you mentioned previously. Where can we see the issue again? Screenshots will help.

Regards,
Ismael

March 1, 2019 at 3:08 am in reply to: Enfold Theme & Avia Builder Issue #1072818

Ismael
Moderator

Hi,

I tried to edit the files from the Appearance > Editor panel but I get an error. Would you mind adding the FTP details in the private field? We need to add the debug mode snippet.

//https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

Do you remember adding any custom script to the “recent news” page? If there is custom script, after adding the debug mode, try to remove the script manually from the shortcodes field.

Best regards,
Ismael

March 1, 2019 at 3:01 am in reply to: enfold's contact form is not working #1072817

Ismael
Moderator

Hey!

Alright. Let us know when the test page is ready.

Regards,
Ismael

March 1, 2019 at 2:58 am in reply to: Problems with plug ins #1072816

Ismael
Moderator

Hi,

It is more likely an issue with the plugin because it doesn’t work on a default theme. We would like to help you out, but we are not familiar with the plugin and is not included in our scope of support. Please keep in touch with the plugin developer.

Best regards,
Ismael

March 1, 2019 at 2:53 am in reply to: DropCap Not Appearing #1072815
Ismael
Moderator
Hi,

Thanks for the update.

It seems to be an issue with your CDN loading the old version of the merged stylesheets. This is the error in the console.
```
avia-merged-styles-0c40a933c8d05ccba1a4b325712e0251.css:1 Failed to load resource: the server responded with a status of 404 ()
jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
2cdn.neverthirsty.org/wp-content/uploads/dynamic_avia/avia-footer-scripts-9ea449fcbe6c11338cb43c427cbe761d.js:1 Failed to load resource: the server responded with a status of 404 ()
avia-merged-styles-0c40a933c8d05ccba1a4b325712e0251.css:1 Failed to load resource: the server responded with a status of 404 ()
```
Please purge the CDNcache, disable it temporarily and then toggle the Enfold > Performance > File Compression settings before enabling CDN back.

Best regards,
Ismael
March 1, 2019 at 2:49 am in reply to: Visual Text editor not working with WP 4.5.2 and Enfold 3.5.4 #1072811

Ismael
Moderator

Hi,

Please continue on the next thread: https://kriesi.at/support/topic/javascript-errors-resulting-in-pages-not-editable/#post-1072520

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 23,791 through 23,820 (of 66,728 total)

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