Hi,

Thanks for the update.

Yes, the image is visible on our end but then again we’re just using a device emulator from the browser, so that’s probably why it displays fine.
We’ll ask the rest of the team to check it on actual iPhone. Which simulator are you using?

Best regards,
Ismael

Hi,

Thanks for the update.

The featured image is not going to display if the post is using the advance layout builder (ALB). Switch to the default editor if you want to display the default featured image. Or leave the ALB active and add an Image element manually in place of the default featured image.

Best regards,
Ismael

Hi,

Thanks for the update.

This css code should adjust the width of the caption container on mobile view.

@media only screen and (max-width: 1024px) {
  .caption_bottom .slideshow_caption .slideshow_inner_caption {
    width: 100%;
}
}

Best regards,
Ismael

Hi,

Thanks for the update. There’s nothing in the private field though. Please create a test page.

Best regards,
Ismael

Hi,

We’re still not sure why streaming more than one youtube video is not working. It doesn’t produce any errors, so it’s a bit difficult to debug. For now, please use a self hosted media file or a vimeo video.

Best regards,
Ismael

Hi,

You can only override template files in the child theme, the functions-enfold.php file is not one of them. You have to copy the “avia_preload_screen” function inside the child theme’s functions.php file in order to override the default one.

Best regards,
Ismael

Hi,

It doesn’t work. We tried both FTP and SFTP. Please create another login account.

Best regards,
Ismael

Hi,

We can’t find those settings. How do you set those modes?
Please provide a screenshot using imgur or dropbox. Are you using a plugin?

Best regards,
Ismael

Hi,

Thanks for the update.

We can’t split the sub menu items into separate columns, but we can use this css code to decrease the font size and padding of the menu items including the overall space between them, adjusting the overall height of the sidebar/header and in turn, moves the sub menu container upwards.

.html_header_sidebar .logo {
    padding: 20px;
}

.html_header_sidebar #header .av-main-nav > li > a .avia-menu-text {
    font-size: 13px;
}

.html_header_sidebar #header .av-main-nav > li > a {
    padding: 12px 3px;
}

.html_header_sidebar #top .av-main-nav ul a {
    padding: 8px 15px;
    min-height: 18px;
    line-height: 18px;
}

Best regards,
Ismael

Hi,

Thanks for the update. The server is refusing the connection, so it seems like our location are being blocked. (see private field)
Please contact your hosting provider and ask them if there are any security options that are preventing us from accessing the file server. You can find our locations in the following page.

// http://kriesi.at/about

Best regards,
Ismael

Hi,

Thanks for the update.

We replaced the layer slider shortcode with the designated builder element to correct the layout issue. Please remove the browser cache before you check the page again.

Best regards,
Ismael

Hi,

The problem is that you don’t have all the elements for a post page when using the builder to create posts.

Yes, that is correct. The default post elements are not available as a builder element or shortcode. You have to switch to the default editor if you want to see the default post layout.

Best regards,
Ismael

Hi,

Thanks for the update.

Have you tried installing a cache plugin, or did you optimize the site yet? Optimizing the site should decrease the delay for the initial useful paint or rendering. It’s not necessarily connected to the fade in effect. This article about site speed optimization should help.

// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

Best regards,
Ismael

Hi,

The portfolio category page template is actually using the portfolio grid element, not masonry, so you can’t move the title at the center of the image. That option is not available by default. This is possible but you have to modify the template-portfolio_entries.php file. Unfortunately, we won’t be able to help you with that.

Best regards,
Ismael

Hi,

Thanks for the update.

You forgot to close the strong tag inside the special heading element.

<strong>Mega Events Auctions - Auction Timeline

Please be careful with html tags because it could break the entire layout of the page.

Best regards,
Ismael