Page 787 – Support | Kriesi.at – Premium WordPress Themes

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February 6, 2019 at 2:32 am in reply to: "undefined" text displayed on products with WooCommerce Add On fields #1063427
Ismael
Moderator
Hi,

Thanks for the update.

You need to add the title manually and make sure that it has the “product_title” class attribute. Insert a code or text block and then add this code:
```
<h1 class="product_title title">Simple Product</h1>
```
Best regards,
Ismael
February 6, 2019 at 2:19 am in reply to: Anzeigeprobleme bei color section mit diagonal border #1063424

Ismael
Moderator

Hi,

I see. Let us know once the site is live so that we can inspect the elements manually. We may be able to add custom css code to change the border color of those elements.

Best regards,
Ismael

February 6, 2019 at 2:15 am in reply to: Custom Error 404 Page not work correctly #1063423

Ismael
Moderator

Hi,

I tried to debug the issue for a while but I couldn’t find the issue. How did you find these urls in the first place? Are they being reported in your google console? You can manually redirect them to the designated 404 page for now.

Best regards,
Ismael

February 5, 2019 at 4:13 pm in reply to: PROBLEM WITH UPDATE #1063207

Ismael
Moderator

Hi,

I would like to apologize for the late response. The issue is happening because you’re using svg files, which is not an accepted format. You have to convert the logo to png or jpg. (see private field)

Best regards,
Ismael

February 5, 2019 at 3:56 pm in reply to: Fotos mit Beschreibung werden unscharf #1063205

Ismael
Moderator

Hi,

I tried to check the page again but it’s no longer available. Did you move the site? Please give us the link to the new site and create a test page if possible.

Best regards,
Ismael

February 5, 2019 at 3:51 pm in reply to: Images resizing in Grid Rows – Different mobile/desktop appearance #1063204
Ismael
Moderator
Hi,

That code adjusts the maximum width of the container where the images are. It’s not exactly what we instructed but it should still work. Have you tried adjusting the max-width value? You can also adjust the margin, so it align in the middle.
```
#top #home-awards {
    max-width: 325px;
    margin: 0 auto;
}
```
Best regards,
Ismael
February 5, 2019 at 3:45 pm in reply to: Links in headers are not represented on web pages as expected #1063203

Ismael
Moderator

Hi,

Thanks for the update.

You have to put that code in the Enfold > General Styling > Quick CSS field or the in the child theme’s style.css file. Let us know if it helps

Best regards,
Ismael

February 5, 2019 at 3:41 pm in reply to: Wrong Link/URL in Social Share Buttons Element #1063201

Ismael
Moderator

Hi,

@SofiaTrippy: Could you give us a link to one of the posts where we can see the icon? I can’t seem to find any post with the sharing section.

Best regards,
Ismael

February 5, 2019 at 3:36 pm in reply to: Problem about rel next/ previous in pagination #1063199

Ismael
Moderator

Hi,

I added the category ids in the array. Please remove the browser cache prior to checking the page.

Best regards,
Ismael

February 5, 2019 at 8:43 am in reply to: LayerSlider showing 'more videos' when opened in Chrome #1063061
Ismael
Moderator
Hi,

I just found out that it is the default behavior on mobile view. There’s a script that removes every button inside the caption container because the fallback image is a link itself. Look for the “Mobile Fallback Image Link” field and apply the same url or link that you have for the button.

If you want to alter this behavior, edit the config-templatebuilder > aviashortcodes > slideshow > slideshow.js file and look for this code around line 204:
```
appendTo.find('a').remove();
```
Best regards,
Ismael
February 5, 2019 at 6:12 am in reply to: Recaptcha Plugin #1063014

Ismael
Moderator

Hey!

Thanks for the info. Would you mind if we take a look at the site? Please create a new ticket and post the site url in the private field. Adding the WP and FTP login details will help.

Best regards,
Ismael

February 4, 2019 at 11:40 am in reply to: Center footer widgets in mobile only #1062613
Ismael
Moderator
Hi,

Thanks for the update.

Use this css code to center align those icons.
```
@media only screen and (max-width: 768px) {
#footer .widget#text-3 .textwidget p {
    display: inline-block;
}
}
```
Best regards,
Ismael
February 4, 2019 at 11:36 am in reply to: picture problem #1062610

Ismael
Moderator

Hi,

Thanks for the update. Is that the correct site? I thought we are working on the “influencelife” site here.

Best regards,
Ismael

February 4, 2019 at 11:30 am in reply to: The Events Calender – Image gets cut off #1062607

Ismael
Moderator

Hi,

Thanks for the update.

Can you give us links to the test events? Try to resize the images to 845x321px. It seems to be the actual dimension of the thumbnails used in the events.

Best regards,
Ismael

February 4, 2019 at 5:23 am in reply to: Don't use ENFOLD – SWITCH TO DIVI – No breakage on updates! #1062487

Ismael
Moderator

Hi,

I don’t think it will do anyone good if we keep this thread open, so I’ll just close it for now. Have a nice day everyone

Best regards,
Ismael

February 4, 2019 at 5:11 am in reply to: Make video background responsive on mobile #1062486

Ismael
Moderator

Hi,

Did you set the layer type to “Video/AUdio”? What happens when you remove the inline styling?

Best regards,
Ismael

February 4, 2019 at 5:08 am in reply to: improved: added rel='nofollow' ? Excuse me? What? This is the biggest nonsense #1062484

Ismael
Moderator

Hi,

You’re welcome. We’ll close the thread for now.
Please don’t hesitate to open a new thread if you need anything else.

Have a nice day.

Best regards,
Ismael

February 4, 2019 at 5:06 am in reply to: "undefined" text displayed on products with WooCommerce Add On fields #1062483

Ismael
Moderator

Hi,

@Jaap de Wit: I can’t reproduce the issue on the product page anymore. Please try to remove the browser cache and then check the page again. Or create a test page if you’re still experiencing the issue.

@blueunderground: Thanks for the info. Please create a new thread with the site url. A test page will help.

Best regards,
Ismael

February 4, 2019 at 5:00 am in reply to: 4.5.2 gets 404 error but 4.3.2 gets code 200 (everything works fine) #1062482

Ismael
Moderator

Hi,

I tested a dev site running on the latest version of the theme and it returned a 200. Please upgrade the theme to version 4.5.3, disable the plugins temporarily and then run the test again.

Best regards,
Ismael

February 4, 2019 at 4:47 am in reply to: Full screen video background for mobile #1062480

Ismael
Moderator

Hi!

Have you tried using the layer slider element? This might not work though because of the new autoplay policy.

// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

It’s always best to leave out background videos on mobile devices, specially when their sole purpose is aesthetics.

Cheers!
Ismael

February 4, 2019 at 4:40 am in reply to: Blog and Portfolio categories nested #1062477

Ismael
Moderator

Hi,

Alright. Let us know if you need anything else. Have a nice day.

Best regards,
Ismael

February 4, 2019 at 4:34 am in reply to: product_page shortcode #1062473

Ismael
Moderator

Hi,

The first product page doesn’t exist or is not found. We would like to help you with this but we are not familiar with the plugin’s code. Please contact the plugin author for additional help.

Best regards,
Ismael

February 4, 2019 at 4:16 am in reply to: Background Videos Break Page #1062471
Ismael
Moderator
Hi,

Thanks for the update.

The “avia_slideshow_video_helper” class has been overridden in the functions.php file. You have to update it and include the “is_extern_service” function.
```
		/**
		 * Checks, if teh video
		 * @since 4.4
		 * @param string $video_url
		 * @return boolean
		 */
		static public function is_extern_service( $video_url )
		{
			$ervice = avia_slideshow_video_helper::which_video_service($video_url);

			return in_array( $ervice, avia_slideshow_video_helper::$extern_services );
		}
```
The original class is inside the config-templatebuilder > aviashortcodes > av-helper-slideshow.php file.

Best regards,
Ismael
February 4, 2019 at 4:03 am in reply to: Ajax not working since updates #1062470

Ismael
Moderator

Hi,

Thanks for the update.

The theme doesn’t interfere, at least not directly, with any of those scripts but it is possible that the scripts they depend on such as “jquery migrate” are being disabled. Please ask the plugin author for script name and the list of dependencies it relies on.

// https://developer.wordpress.org/reference/functions/wp_register_script/

Best regards,
Ismael

February 4, 2019 at 3:47 am in reply to: galery description background to short #1062464

Ismael
Moderator

Hi,

I’m not really sure which background you’re referring to. And the tooltip size depends on the length of the text in the image description. Please provide a screenshot using imgur or dropbox.

Best regards,
Ismael

February 4, 2019 at 3:41 am in reply to: Unable to set browser caching.May be because of theme? #1062461

Ismael
Moderator

Hi,

Can we access the site? We would like to check the settings.

Best regards,
Ismael

February 4, 2019 at 2:37 am in reply to: onetrust gdpr Cookiebar not working #1062448

Ismael
Moderator

Hi,

Thanks for the update.

I can reproduce the issue but I’m not seeing any errors in the console. Unfortunately, we are not familiar with their code or how their script works, so it is a bit difficult to debug. Please ask the plugin or the script authors for additional info. Is there any documentation that we can check?

Best regards,
Ismael

February 4, 2019 at 2:17 am in reply to: Google tag manager #1062447

Ismael
Moderator

Hi,

You can use the “wp_head” or the “wp_footer” hooks to render those snippets inside the head tag or after the body tag.

Best regards,
Ismael

February 4, 2019 at 2:15 am in reply to: Google Maps API Key just wont work #1062445

Ismael
Moderator

Hi,

You’re welcome. We’ll close the thread now.

Have a nice day.

Best regards,
Ismael

February 4, 2019 at 2:13 am in reply to: How do you put a caption below an image? #1062444
Ismael
Moderator
Hi,

@MCGWebMaster: This css code should change the background color of the masonry caption:
```
.av-fixed-size .av-masonry-entry .av-inner-masonry-content, .av-caption-on-hover .av-masonry-item-with-image.av-masonry-entry .av-inner-masonry-content, .av-flex-size.av-caption-on-hover-hide .av-masonry-entry.av-masonry-item-with-image .av-inner-masonry-content {
    background-color: rgba(0,0,0,0.5);
}
```
If it doesn’t change anything, please create a new ticket with the site url or the link to the actual page with the masonry element.

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 23,581 through 23,610 (of 66,046 total)

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