Forum Replies Created
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February 7, 2019 at 7:07 am in reply to: Google Analytics and Yandex.Metrica goals for tracking Contact Form in Child The #1063869
Hi,
Forget my previous reply. You have to replace the wrapper of the “Order” value with single quotes.
return true; value='Order';\”
Best regards,
IsmaelHi,
I couldn’t reproduce the issue on an emulation but this css code should help.
.js_active #av-tab-section-1 .av-tab-section-tab-title-container { display: block; min-width: 922px !important; }
Best regards,
IsmaelsFebruary 7, 2019 at 6:54 am in reply to: How to move social icons to the right in header area? #1063863Hi,
Set the width of the main menu to 100%, make the social bookmarks container float to the right and then specify its width, 200px is enough.
Best regards,
IsmaelHi,
There were a lot of unclosed html tags like h1 and divs in your code blocks, which broke the page. Please be careful with html tags. ( see private field )
Best regards,
IsmaelFebruary 7, 2019 at 6:34 am in reply to: A problem on shop page translation – using WooCommerce on Enfold theme #1063846Hi,
Thank you for the info.
The EN page doesn’t seem to be loading properly. Did you change anything? I don’t really know why it would not load that particular css file, but it’s possibly just a setting somewhere or a custom modification that you’ve made before.
Best regards,
IsmaelFebruary 6, 2019 at 11:43 am in reply to: wondering about some other websites links in Enfold #1063563Hi Sadegh,
Thank you for the info. We’ll remove that in the next update. Please let us know when you find anything else. Appreciate it.
Best regards,
IsmaelFebruary 6, 2019 at 11:38 am in reply to: Error message on wp-admin after upgrade to Enfold 4.5 #1063562Hi,
I’m very sorry for the late response.
I would like to help you with this but I’ll need the necessary login details for both the live and the staging site. Please post the WP and FTP details for both sites in the private fields.
Best regards,
IsmaelHi,
@jochenmaier: Thank you for that info. How long have you been receiving these spam emails? Would you mind if access the WP dashboard and you file server? Please create a new ticket or thread and post the necessary login details in the private field.Best regards,
IsmaelHi,
I’m sorry to hear that you’re still having trouble activating the theme.
Could you give us access to the site including the WP and FTP details? Make sure that uploaded theme is version 4.5.3.Best regards,
IsmaelFebruary 6, 2019 at 11:12 am in reply to: Links in headers are not represented on web pages as expected #1063555Hi,
Thanks for the update. It’s not working when you put it in the places where it’s supposed to be, that’s the Quick CSS field or the style.css file, because the stylesheets or the css files are currently compressed or minified. You have to disable or toggle the Enfold > Performance > File Compression settings first. Or you can just leave it in the built-in css editor. It’s the same as the Quick CSS field.
Best regards,
IsmaelHi,
Thanks for the update. I downloaded the zip file from your file server, extract the files and upload those files back inside the wp-content > themes folder. After the upload, I activated the theme as you would normally after uploading a zip file. Here’s a documentation about the update token:
// https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
Best regards,
IsmaelHi djsmbd!
Thank you for creating a new thread.
I tried to access the site but the login credentials are invalid. Please check it carefully.
Cheers!
IsmaelHi,
@djsmbd: Thank you for the update. I found your new post but the login credentials that you posted there are not working. Please check it carefully. For everyone else, please open a new thread if you’re still receiving spams. I’ll close this thread for now.
Best regards,
IsmaelHi,
Thanks for the update.
It doesn’t look like that on my end either. The icon is a bit transparent just like on @vinay‘s screenshot. What is the actual model of your phone? Which browser are you using?
Please try this css code:
#top #adressbar .tel { color:#fff !important; }
Best regards,
IsmaelHi,
Thank you for the update. That is a tooltip, so you can use this css code to adjust its width.
.avia-tooltip { width: auto; }
Default width value is 140px.
Best regards,
IsmaelHi,
You’re welcome. And thank you for your patience. Let us now if you need anything else.
Have a nice day.
Best regards,
IsmaelFebruary 6, 2019 at 10:44 am in reply to: Partner/Logo Element no Tooltip, but fixed Text under the picture #1063541Hi,
You have to set the “Column” settings to “7 Columns” or change this line:
jQuery(".slide-entry.av_one_seventh").each(function() {
to:
jQuery(".slide-entry.av_one_sixth").each(function() {
Best regards,
IsmaelHi,
What do you mean it looks weird in the overview page? The images in “event-overview” screenshot looks fine. The actual size of the registered thumbnail for the single events page is 845x321px, so resizing the images to that dimension prior to uploading will ensure that it’s not cropped or resized unexpectedly.
Best regards,
IsmaelHi,
Why did you add that snippet? It’s going to disable the default shortcodes script. And I’m not sure why it would affect the maps. Do you have a test page where we can see the issue?
Best regards,
IsmaelFebruary 6, 2019 at 8:01 am in reply to: Sticky breadcrumb. header transparency issues and menu width problems #1063496Hi,
Thanks for the update.
The header image (easy slider) isn’t showing up at all a
Edit the slider and then go to the Screen Options > Element Visibility panel. It’s currently set to be hidden on very small screens or mobile view. Is that intentional? If it’s not, please disable that option.
Best regards,
IsmaelHey pathaug,
Thank you for using Enfold.
Looks like you’re using the advance layout builder for this product. Have you tried adding the title element manually using a text or code block? Make sure that it has the “product_title” class attribute added to its tag. Example:
<h1 class="product_title">Product Title</h1>
Related thread: https://kriesi.at/support/topic/undefined-text-displayed-on-products-with-woocommerce-add-on-fields
Best regards,
IsmaelFebruary 6, 2019 at 7:45 am in reply to: Show woocommerce product in grid, pagination issue #1063486Hi,
Thank you for the update.
The site is running on an old version of the theme, 4.0.5. You have to upgrade to version 4.5.3 and may need to reconfigure some of the options. I also found this error in the console.
www.googletagmanager.com/gtm.js?id=GTM-WXXPPHC:1 Failed to load resource: the server responded with a status of 404 ()
Did you install a gtm script or plugin?
Best regards,
IsmaelHi,
Did you compress the scripts and stylesheets? Try to disable the minification and then test it again. And I think you should add something to the scrolltop value instead of decreasing it.
scrollTop: $($accordion_title).offset().top + 150
Best regards,
IsmaelHi,
We would like to apologize for the troubles. It might be an issue with the Envato servers not able to handle the requests or them enforcing a limit. In the future, please try to do the automatic update on different time during the day if it doesn’t work on the first try.
Best regards,
IsmaelHi,
@adambot: Do you have the latest version of the theme (4.5.3)? Please provide a link to the site.
Best regards,
IsmaelHi,
@jochenmaier: Which of the mandatory fields are sent without being filled? Are you receiving any kinds of spam emails?
@hyperbrand: No, it’s not really that critical. Worst case scenario is you’ll receive a lot of spams from automated scripts or bots. You can install a more secure contact form plugin like Contact Form 7 plus the the Google reCAPTCHA extension or the Honeypot plugin.
// https://contactform7.com/recaptcha/
// https://wordpress.org/plugins/contact-form-7-honeypot/We might release a spam protection feature for the theme’s contact form aside from the default captcha field, but it’s still under consideration because users have to generate a new pair of API key from Google, which proves to be troublesome after the last time they introduced the map API keys.
// https://www.google.com/recaptcha/intro/v3.html
Best regards,
IsmaelHi,
Which one did you install? If you’re using the Enfold Recaptcha plugin, you have to generate an API key from the Google reCAPTCHA admin console (https://www.google.com/recaptcha/admin). Please provide a link to the contact page so that we can check the recaptcha widget. Better yet, include the WP and FTP login details.
Best regards,
IsmaelFebruary 6, 2019 at 4:54 am in reply to: Using 'Insert Theme Shortcode' when multiple wysiwyg editors not working #1063444Hi,
Sorry for the confusion. That icon is not supposed to display on other editors because it was intentionally created for the default editor. I’m not saying that it was intentionally hard coded. For now, you can modify the config-templatebuilder > avia-template-builder > assets > js > avia-tinymce-buttons-4.js file. Look for this code around line 19:
editor.addButton( av_key, { type: 'menubutton', text: "", title : avia_globals.sc[av_key].title, image : avia_globals.sc[av_key].image, icons : av_key, menu: _self.createMenuValues(editor) });
Above that code, add this one:
if( editor.targetElm.className != 'wp-editor-area' ) return;
Best regards,
IsmaelFebruary 6, 2019 at 4:28 am in reply to: 4.5.2 gets 404 error but 4.3.2 gets code 200 (everything works fine) #1063441Hi,
Thanks for the update and for the comprehensive tests. My own installation is in a shared hosting on dreamhost, so there’s nothing unique there. Anyway, we won’t be able to see the issue unless the theme is up to date. Please upgrade the theme to version 4.5.3. Is the site loading properly after the update? Do you see any errors in the browser console?
Best regards,
IsmaelFebruary 6, 2019 at 3:08 am in reply to: Unable to set browser caching.May be because of theme? #1063430 -
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