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Viewing 30 posts - 23,221 through 23,250 (of 67,145 total)
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  • in reply to: WooCommerce version 3.6.1 causing issues with Enfold #1094625

    Hi,

    Alright. Let us know if something comes up.

    @Robert: Thanks for the info.

    Best regards,
    Ismael

    Hi,

    How to update them?

    Edit the post and then click the “Update” button. That should automatically repair the shortcodes. If it doesn’t work, please post the FTP details in the private field so that we can do further debugging. We will also tag our developers on this thread.

    Best regards,
    Ismael

    in reply to: personal token is not accepted #1094622

    Hi,

    You should compare Enfold against other premium themes such as Avada or Bridge. That would be a fair and probably good comparison given the features provided by those themes.

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    We don’t entertain multiple questions or inquiries on a single thread. You can usually get a faster response if you don’t compile all your questions into a single ticket. Please open a single thread or ticket for each inquiry so that we can solve the problem one at a time.

    Best regards,
    Ismael

    in reply to: Help: Event Countdown completely missing! #1094620

    Hi,

    Thanks for the update.

    Do you mind if we access the file server? We would like to check where the shortcodes or element breaks. We can only do that if we have access to the files. Please post the login details in the private field.

    Best regards,
    Ismael

    in reply to: Footer background image not working #1094614

    Hi,

    Thanks for the update.

    Did you toggle the Enfold > Performance > File Compression settings after adding the background images? Please disable the cache and minification plugins temporarily if there are any.

    Best regards,
    Ismael

    in reply to: Header überlagert Sektion darunter #1094613

    Hey swelzel,

    Thank you for using Enfold.

    We don’t see any issue with the column offset in the second site. Could you provide a screenshot? You can upload the screenshot to imgur or dropbox and share the url here.

    Best regards,
    Ismael

    in reply to: Contact Form changes after Enfold update #1094611

    Hi,

    Did you enable the reCAPTCHA option? Please try to replace this line:

    urldecode($contact_form_input['1_1']).
    

    .. with:

    urldecode($contact_form_input['1_2']).
    

    Best regards,
    Ismael

    in reply to: Categorys on product page and product grid not showing #1094609

    Hey Martrix86,

    Thank you for using Enfold.

    Where can we see the actual issue? Are you referring to the category sort? Please provide the actual page url so that we can inspect it.

    Best regards,
    Ismael

    in reply to: Audio-Player issue #1094605

    Hi,

    Thanks for the update.

    Did you add any html tags in that page? We have encountered this issue before and it turned that a broken markup or html caused the layout problem.

    Best regards,
    Ismael

    in reply to: Masonry title at bottom + centered caption overlay #1094602

    Hi,

    Awesome! Glad that we could be of help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Ismael

    in reply to: Generated Shortcode does not work #1094601

    Hi,

    Yes, that’s the general idea. It also builds the shortcode tree, so any shortcodes outside the builder will still be included in the elements array. Let us know if it helps.

    Best regards,
    Ismael

    in reply to: Ressoucres, that block rendering #1094598

    Hi,

    Thanks for the info. Glad that those suggestions help somehow. Please don’t hesitate to open a new thread if you need anything else.

    Best regards,
    Ismael

    in reply to: Sidebar content for start page=blog page #1094597

    Hi,

    Thanks for the update.

    Are you planning to add anything on that sidebar? If not, you should disable it or make the page full width. If you want to add any widgets specific to the blog page, place them inside the “Sidebar Blog” widget area. You can also use the following plugin to conditionally load the widgets.

    // https://wordpress.org/plugins/widget-logic/

    You need familiarity of conditional functions.

    // https://codex.wordpress.org/Conditional_Tags

    Best regards,
    Ismael

    in reply to: Layer Slider Small on Mobile #1094596

    Hi,

    Thanks for the update.

    No, you don’t need to upgrade the layer slider. Just create a slider with a static background and a new button and put the video url as the target or link. Make sure that it’s from youtube or vimeo. Clicking on the button should open the media file inside a lightbox container. Unfortunately, we can’t do anything with the muted video.

    Best regards,
    Ismael

    in reply to: Dreamhost Enfold Update Loads to Page not Found #1094595

    Hi,

    Thanks for the update.

    We still can’t connect to the file server. We tried to connect via SFTP and plain FTP, but it doesn’t work. Please check the FTP details carefully.

    Best regards,
    Ismael

    Hi,

    Where we can see the issue? Please open a new tickert or thread with the site url and login credentials. We’ll continue there.

    Best regards,
    Ismael

    in reply to: Image shows up twice in post when viewed on iPhone. #1094592

    Hi!

    Thanks for the updatee.

    You can use this css code to automatically remove the featured image for every post if you don’t to manually toggle the option.

    
    .small-preview {
        display: none !important;
    }

    Did you enable the “Lightbox Modal Window” option in the Enfold > Theme Options panel? That should bring back the lightbox option.

    Cheers!
    Ismael

    in reply to: how to remove the Burger Mobile menu option? #1094591
    in reply to: How to activate Lightbox in a post? #1094590

    Hey!

    Thanks for the update.

    Did you modify the header.php file in the child theme? Please get a fresh copy of that file from the latest version of the parent theme and redo the modifications. Don’t forget to enable the “Lightbox Modal Window” option in the Enfold > Theme Options panel.

    Best regards,
    Ismael

    in reply to: 404 and avia_forced_reroute=1 #1094587

    Hi,


    @sneakyulrik
    : Thank you for the confirmation and for sharing that info.

    @Dario: Please open a new ticket or thread with the site url if you’re still having this issue. We’ll continue there.

    We’ll close this thread for now.

    Best regards,
    Ismael

    Hi,

    @kunxkreisi: Glad to hear that it’s fixed. We’ll close this thread now. Have a nice day.


    @estleman
    : Please don’t hesitate to open a new thread if you need further help on this issue.

    Best regards,
    Ismael

    in reply to: Quality of the color of the thumbnails is bad #1094577

    Hi,

    Thanks for the update.

    What is the original format of the image before they were uploaded to the media library? Please make sure that the format is jpeg or png. Would you mind giving us access to the original image so that we can test it on our end?

    Best regards,
    Ismael

    in reply to: how to remove the Burger Mobile menu option? #1094576

    Hi,

    Thanks for the update.

    You can use this css code to automatically remove the featured image for every post if you don’t to manually toggle the option.

    .small-preview {
        display: none !important;
    }

    Did you enable the “Lightbox Modal Window” option in the Enfold > Theme Options panel? That should bring back the lightbox option.

    Best regards,
    Ismael

    in reply to: Website broke when upgrading to WordPress 5.1.1 #1094575

    Hi,

    Thanks for the update.

    Is that the FTP details for the live site?

    Did you see any errors after the upgrade? Please enable the debug mode for the live site and then upgrade it to the latest version. You may need to enable the maintenance mode for now until we fixed the issue.

    Best regards,
    Ismael

    in reply to: HELP CLUSTER #1094302

    Hey ilpadre1,

    Thank you for using Enfold.

    The documentation should help get you started with the theme.

    // https://kriesi.at/documentation/enfold/quick-setup/#logo-setup

    That guide will walk you through every details of the theme. If you’re still not sure or if you didn’t understand something in the docs, you can always come back and ask here in the forum.

    Now, to answer your questions, please read the following.

    1.) That is going to be the front page when you didn’t set one. You have to create your own page and set it as the front or home page in the Enfold > Theme Options > Frontpage Settings.

    2.) If you want the logo to display at the center of the header, please go to the Enfold > Header > Header Layout panel and set the “Menu and Logo Position” to “Logo center, menu below”.

    3.) We can set the volume to 50%, but you have to modify the media element script directly. If you can provide the login details, we’ll edit the avia.js file for you. Line 461:

    // initial volume when the player starts
    		    startVolume: 0.8,
    

    4.) Are you referring to the text boxes with icons? That is the Icon Box element, which is available in the advance layout builder. Edit the page, switch the editor to the Advance Layout Builder and then go to the Contents Elements tab. Look for the Icon Box element.

    5.) This css code should add an underline to the links.

    a { text-decoration: underline; }
    

    Just copy and paste it in the Enfold > General Styling > Quick CSS field.

    NOTE: Please open a single thread for each inquiry instead of compiling them into one. You will usually receive a faster response that way.

    Best regards,
    Ismael

    in reply to: personal token is not accepted #1094299

    Hi,

    Thanks for the update.

    That is actually not a good comparison because the theme offers more features compare to the default themes, which can result to slower load times because it has to use more resources (e.g stylesheets, scripts, images etc). However, it doesn’t mean that you won’t be able to improve the site’s performance when the theme is activated. The following guide should help you optimize the site.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

    You can start by enabling the theme’s Performance > File Compression settings.

    Best regards,
    Ismael

    in reply to: Sidebar content for start page=blog page #1094296

    Hey ffiala,

    Thank you for using Enfold.

    The default widgets will display if the “Displayed Everywhere” widget area is empty. You need to add at least one widget in that area. Or disable the sidebar completely.

    Best regards,
    Ismael

    in reply to: BigCommerce issues. #1094286

    Hi,

    UPDATE: We tried to login but got locked out by WordFence. Please deactivate the security plugin temporarily so that we can check the site again.

    Best regards,
    Ismael

Viewing 30 posts - 23,221 through 23,250 (of 67,145 total)