Page 770 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 23,071 through 23,100 (of 66,017 total)

← 1 2 3 … 769 770 771 … 2,199 2,200 2,201 →

Author

Posts
March 1, 2019 at 6:30 am in reply to: Theme Options > Privacy and Cookies #1072908

Ismael
Moderator

Hi,

Thanks for the update.

Did you enable the file compression settings? Please toggle the settings on the Enfold > Performance panel after adding the css code.

Best regards,
Ismael

March 1, 2019 at 6:26 am in reply to: Duplicating Prices and store #1072905

Ismael
Moderator

Hi,

We would like to apologize for the late response. We are a bit swamp with inquiries these past few days.

If we are not mistaken, the problem here is that the prices are duplicated. Did you remove the variable products? We’re not seeing that issue any more. Would you mind creating another so that we can inspect the issue again? We can do that ourselves, but the setup might be different from what you have previously.

Best regards,
Ismael

March 1, 2019 at 6:13 am in reply to: Menü funktioniert nicht mehr #1072901

Ismael
Moderator

Hi,

@compfair: We can’t see the issue on the site. Could you provide a screenshot? You can upload it to imgur or dropbox.

Best regards,
Ismael

March 1, 2019 at 6:11 am in reply to: Removing the social media icons description on hover. #1072900
Ismael
Moderator
Hey larryignazio,

Thank you for using Enfold.

You can this css code to remove the social sharing icon tooltip.
```
.avia-related-tooltip.avia-tt {
    display: none !important;
}
```
Best regards,
Ismael
March 1, 2019 at 6:08 am in reply to: Loading of images in hidden color section? #1072894

Ismael
Moderator

Hi,

Thanks for the update.

Yes, that would be an awesome feature in any theme but this would have to go through third party customization because it is under site optimization, not an issue with the theme itself.

Best regards,
Ismael

March 1, 2019 at 6:06 am in reply to: Enfold 4.5.4 and Google reCAPTCHA in contact form #1072893

Ismael
Moderator

Hi,

Thanks for the update.

Yes, that one is an error in the script. We’ll ship a fix in the next patch that is going to render the actual button label, but for now you have to do this modification. (see private field)

Related threads:
// https://kriesi.at/support/topic/contact-form-custom-text-on-submit-button-not-showing
// https://kriesi.at/support/topic/enfold-contact-form-recaptcha/#post-1067687

Best regards,
Ismael

March 1, 2019 at 6:02 am in reply to: issue with display of flags iwith WPML #1072889
Ismael
Moderator
Hi,

Thanks for the update.

It sure is possible, but we need to create some space for the flags, so decreasing the width of the logo slightly is necessary. Please replace the previous css code with the following.
```
@media only screen and (max-width: 767px) {
.responsive .logo img {
    max-height: 70px;
}

#top .av-language-switch-item a {
    padding: 0 7px;
    margin-top: 5px;
    line-height: 12px;
    height: 12px;
}

li.av-language-switch-item {
    left: 60px;
    top: 10px;
}

.responsive #top .av-burger-menu-main, .responsive #top .av-burger-menu-main a {
    height: 40px;
    line-height: 40px;
}

.responsive #top .av-burger-menu-main {
    top: 35px;
}
}
```
This is how it is supposed to look after adding the css code.

// https://imgur.com/a/iMYOHXw

Let us know if that’s something you’d like to consider doing.

Best regards,
Ismael
March 1, 2019 at 5:51 am in reply to: Search box along with social icons #1072883

Ismael
Moderator

Hi,

Alright. There should be no problem with the current implementation because it doesn’t really interfere with any critical functions in the theme. Please don’t hesitate to open a new thread if you need anything else.

Have a nice day.

Best regards,
Ismael

March 1, 2019 at 5:47 am in reply to: Enfold 4.5.4 problem with too long loading avia-merged-styles and avia-footer #1072881

Ismael
Moderator

Hi,

No problem. Please don’t hesitate to open a new thread if you need anything else.

Have a nice day.

Best regards,
Ismael

March 1, 2019 at 5:46 am in reply to: Color Section Video Not Loading Properly #1072879

Ismael
Moderator

Hi,

Thanks for the update.

The video layout looks fine on a test page, using the predefined videos.

// https://arletkuns.live-website.com/wp-admin/post.php?post=205&action=edit

Please try to replicate that setup and make sure that the youtube url format is the same.

Best regards,
Ismael

March 1, 2019 at 4:59 am in reply to: Video widget large white gap – cant use facebook video #1072866

Ismael
Moderator

Hi,

Great. Glad it’s fixed.

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

March 1, 2019 at 4:57 am in reply to: Customise submenu for secondary menu #1072865

Ismael
Moderator

Hi,

Thanks for the update.

We adjusted the code a bit to exclude the sub menu container and change the color of the phone info. Please try it again and don’t forget to purge the cache prior to checking the page.

Best regards,
Ismael

March 1, 2019 at 4:54 am in reply to: Google ReCAPTCHA removes action attribute on forms #1072860

Ismael
Moderator

Hi,

Right back at you from the Philippines! Have a nice day. :)

Best regards,
Ismael

March 1, 2019 at 4:51 am in reply to: Conversion Tracking (Google Analytics) #1072859
Ismael
Moderator
Hi,

Looks like you’re using the Google Tag Manager instead of analytics library.

// https://developers.google.com/analytics/devguides/collection/gtagjs/
```

<script async src="https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID"></script>
<script>
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());

  gtag('config', 'GA_TRACKING_ID');
</script>
```
You have to replace it with the analytics library snippet.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/

And replace gaq function with ga.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/events

Related thread: https://kriesi.at/support/topic/google-analytics-and-yandex-metrika-goals-for-tracking-contact-form-in-child-the/#post-1063872

Best regards,
Ismael
March 1, 2019 at 4:36 am in reply to: Image element not increasing in size #1072854
Ismael
Moderator
Hi,

Thanks for the update.

Use this css code to remove the circle and fix the overlap.
```
.image-overlay .image-overlay-inside {
    display: none !important;
}

.avia-image-overlay-wrap {
    overflow: hidden;
}
```
You can prepend the page id selector if you want to apply the modification to that particular page.
```
#top.page-id-14597 .avia-button-fullwidth {
    border-style: solid!important;
    border-width: 1px!important;
    border-color: #fff!important;
}
```
Replace “14597” with the actual id of the page.

Best regards,
Ismael
March 1, 2019 at 4:29 am in reply to: Post Navigation arrows only show specific Post Category #1072852

Ismael
Moderator

Hi,

Great! You’re welcome. Glad we could be of help.

Have a nice day.

Best regards,
Ismael

March 1, 2019 at 4:28 am in reply to: Google Map is not working properly #1072851

Ismael
Moderator

Hi,

Google requires every user to get a key in order to access their map API. You have to generate one and put it in the Enfold > Google Services > Google Map section or field. More instructions can be found in the documentation.

// https://kriesi.at/documentation/enfold/google-map/#how-to-register-a-google-maps-api-key

Best regards,
Ismael

March 1, 2019 at 4:25 am in reply to: Table of content – Nested and sticky #1072850

Ismael
Moderator

Hi,

Alright. That is possible in the future, but it’s not a priority for now. The dev team is adding a lot of improvements in other areas of the theme while fixing existing bugs, so they won’t be able to tackle that right away. Thank you for understanding.

Best regards,
Ismael

March 1, 2019 at 4:22 am in reply to: Moving Image Section like in this website? #1072849

Ismael
Moderator

Hi,

Thanks for the update.

The logo images are displaying properly on mobile view. Have you tried removing the browser cache?

Best regards,
Ismael

March 1, 2019 at 4:20 am in reply to: Error Message: Download failed. A valid URL was not provided. #1072848

Ismael
Moderator

Hi,

Thanks for the update.

We can no longer access the dashboard. Did you remove the WP account? Please add it back because we need to check the dashboard while we debug the issue.

Best regards,
Ismael

March 1, 2019 at 4:16 am in reply to: Special title issue #1072847

Ismael
Moderator

Hi,

The login credentials didn’t work or were rejected. Please check it carefully. If you have the time, try to enable the debug mode so that we can directly check the shortcodes.

Best regards,
Ismael

March 1, 2019 at 4:11 am in reply to: Blank page when editing #1072846
Ismael
Moderator
Hi,

Thank you for the update.

We’re getting a lot of errors when we try to edit a page using the advance layout builder. Please add this code in the wp-config.php file to unmerge the scripts. The debugger might be able to tell us more about the issue if the scripts are loaded separately.
```
define('CONCATENATE_SCRIPTS', false );
```
And enable the debug mode.
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', true);
```
// https://codex.wordpress.org/Debugging_in_WordPress

Best regards,
Ismael
March 1, 2019 at 3:58 am in reply to: Product grid looking blurry #1072843
Ismael
Moderator
Hi,

Are you referring to the product description? Try this code then.
```
.woocommerce-product-details__short-description {
    line-height: 1.4em;
    font-size: 20px;
}
```
Use this to change the button color.
```
div .main_color .cart .button {
    background-color: #ff9900;
    color: #ffffff;
    border-color: #000000;
}
```
Yes, an actual fix is going to be included in the next patch.

Best regards,
Ismael
March 1, 2019 at 3:54 am in reply to: not receiving forms in our mail #1072841

Ismael
Moderator

Hi,

Awesome. Glad it is working now.

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

March 1, 2019 at 3:54 am in reply to: Sidebar of product not shown #1072839

Ismael
Moderator

Hi,

o you have the slightest idea why this is empty?

Sorry, we have no idea why it would be empty, but the reason is more likely unrelated to theme. Anyway, I’m glad it’s all good now. Let us know if you encounter another issue.

Best regards,
Ismael

March 1, 2019 at 3:48 am in reply to: Make side header stick / always visible #1072837

Ismael
Moderator

Hi,

You can dynamically adjust the position of the sub menu on browser resize but that will require modification that is beyond the scope of support. And I think users will be able to figure out maximizing the browser screen size when they need to access that sub menu.

Best regards,
Ismael

March 1, 2019 at 3:44 am in reply to: WordPress Preview #1072834

Ismael
Moderator

Hi,

It is loading properly on our end, tested it on Chrome, Windows 8. What is your browser?

// https://imgur.com/a/L8Huk2A

Best regards,
Ismael

March 1, 2019 at 3:38 am in reply to: Dynamic css troubles and design customization #1072829

Ismael
Moderator

Hi,

You’re welcome. Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

March 1, 2019 at 3:37 am in reply to: Enfold Mailchimp subscription widget Not working #1072828

Ismael
Moderator

Hi,

Thanks for the update.

@artngo: It seems to be an issue with the element manager or the shortcode template class. We may need to access your file server in order to edit the theme files. Please post the FTP details in the private field.

@chichesterdesign: Please open a new thread or ticket and then place the FTP and WP login details in the private field. We’ll have to implement a few changes on the theme files.

Related thread: https://kriesi.at/support/topic/mailchimp-widget-reply-to-mike/

Best regards,
Ismael

March 1, 2019 at 3:32 am in reply to: Change div tag to section tag #1072826

Ismael
Moderator

Hi,

Alright. We’ll close the thread now. Thank you for understanding.

Have a nice day.

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 23,071 through 23,100 (of 66,017 total)

← 1 2 3 … 769 770 771 … 2,199 2,200 2,201 →