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AuthorPosts
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April 22, 2019 at 2:01 am in reply to: Trying to Add JS Particles Background via Enfold theme #1093185
Hi,
Have you tried adding the target ID in the color section’s Section ID field?
Best regards,
IsmaelHi,
Thanks for the update.
Most of the featured images in the blog are 800x684px in size, so you can use that as the standard size for every posts. You have to upload the images again.
Best regards,
IsmaelApril 22, 2019 at 1:54 am in reply to: General Styling: Background images not working because of wrong path #1093183Hi,
Did you toggle the file compression settings after the theme upgrade? The modification that was included in the latest patch fixed the issue for a lot of users.
Best regards,
IsmaelApril 22, 2019 at 1:52 am in reply to: Google Maps not loading but API/google account setup is correct #1093182Hi,
Thanks for the update.
We were able to verify the API key before but it’s not connecting now because the http referrer name or url is invalid (see error below). Please check the site url in the http referrer list. Make sure that it has a wild card pattern for protocol and relative urls.
Example:
*sbidemo.wpengine.com/*or:
*.site.com/*What is the actual site url when the site goes live? You will have to add that url as well.
Error:
RefererNotAllowedMapError https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error Your site URL to be authorized: https://sbidemo.wpengine.com/wp-admin/admin.php?page=aviaBest regards,
IsmaelHi,
Thanks for the update.
Did you remove the previous css code? Please post the login details in the private field so that we can test it in your installation.
Best regards,
IsmaelHi,
@lebenspraxis: We can’t reproduce the issue anymore. The “quicktags” error is gone and the text block is working properly now. What did you change?Best regards,
IsmaelApril 22, 2019 at 1:34 am in reply to: Audio Player doesn't display correctly on Page (but works fine in Post) #1093177Hi,
Thanks for the update.
The audio element is working properly when we add it on a test page (see private field). Please edit the “National Museum of Australia” page and check if there are unclosed html tags in it.
Best regards,
IsmaelApril 19, 2019 at 2:20 am in reply to: Background image in Alternate Content disappers after activation CSS-aggregation #1092530Hi,
Odd. We don’t see the “mixed content” warning. Where are you checking the site? Did you purge the cache?
Best regards,
IsmaelHi,
Thanks for the update.
Yes, please create a clone on a staging site and then upgrade WordPress to 5.1.1. Make sure that the debug mode is enabled.
// https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_DISPLAY
Just add this configuration in the wp-config.php file:
define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', true ); define( 'SCRIPT_DEBUG', true );Best regards,
IsmaelHi,
Thanks for the update.
A solution for this issue has been included in the latest version of the theme. Please make sure that the site is running on version 4.5.5.
Best regards,
IsmaelApril 19, 2019 at 2:13 am in reply to: Woocommerce, functions that are supposed to be added above product descrition.. #1092526Hi,
We don’t see that error in the product pages. Please remove the browser’s cache, then try again. (see private field)
Best regards,
IsmaelHi,
Thanks for the update.
Looks like you’re using a widget from a plugin called “Pages In Widgets”. Unfortunately, we are not familiar with that plugin, so you may need to contact the plugin author for additional help. Please update us once you’ve received something from the authors.
Best regards,
IsmaelApril 19, 2019 at 2:01 am in reply to: Contact submit button stuck on 'Authenticating' with Captcha v3 #1092524Hi,
Thanks for the update.
The reCAPTCHA option is working properly. This is an example of a successful response, one from when we visited the site.
success: true, challenge_ts: “2019-04-18T23:58:41Z”, hostname: “kernowdesign.com”, score: 0.9,…}
action: “load”
challenge_ts: “2019-04-18T23:58:41Z”
hostname: “kernowdesign.com”
score: 0.9You should see the submit button text change to “Authenticating..” and then revert back to the default button label after the authentication. If you want to see the reCAPTCHA widget, you have to use v2 instead of v3.
Best regards,
IsmaelHi,
You have to make sure that the size of the uploaded featured images are the same as previously suggested.
Best regards,
IsmaelHey!
The theme is now up to date, but we are still getting the same error with the admin_ajax.php file. It’s not accessible. Please ask your hosting provider if the server is blocking or blacklisting the admin_ajax.php file. What is the current PHP version? Please upgrade to 7.0 or higher versions.
Cheers!
IsmaelApril 19, 2019 at 1:48 am in reply to: Google Maps not loading but API/google account setup is correct #1092520Hey!
The Geocoding Services API is probably not be enabled. Please turn it on by following these steps.
// https://kriesi.at/documentation/enfold/google-map/#enable-services-for-google-api
Are you using the keys on another project?
Best regards,
IsmaelHi,
Thanks for the update.
Try to adjust the selector used in this function:
scrollToTab( '.menu-item a', 'click' );.. with the button’s class attribute.
scrollToTab( '.avia-buttonrow-wrap a', 'click' );You can also turn on the custom css class field if you want to manually specify the selector.
Best regards,
IsmaelApril 19, 2019 at 1:12 am in reply to: How to put Logo on top menu bar with phone number next to it #1092518Hi,
Thanks for the update.
This css code should align the menu items with the logo on mobile view.
@media only screen and (max-width: 767px) { .responsive #top #header #header_main .inner-container .main_menu { position: absolute; top: 40px; } }Screenshot after adding the css code: https://imgur.com/a/8DiXZfj
Best regards,
IsmaelHi,
We are currently in the process of updating the theme. We’ll let you know once it’s done.
Best regards,
IsmaelApril 18, 2019 at 12:21 am in reply to: Google Maps not loading but API/google account setup is correct #1092184Hi,
It is now necessary. It will throw the following error if the site is not listed.
You have to add the site in the http referrers list.
// https://cloud.google.com/docs/authentication/api-keys#securing_an_api_key
Best regards,
IsmaelApril 18, 2019 at 12:14 am in reply to: Full-width submenu links jump past targeted content – iPad landscape orientation #1092180Hi,
Thanks for the update.
Try to adjust the scroll offset value to adjust where the auto scroll lands when you click on the submenu item.
// https://kriesi.at/support/topic/link-in-footer-to-anchor/#post-970924
Adding a higher offset value means that it will scroll above the default position and lower value creates the opposite effect.
Best regards,
IsmaelHi,
We have encountered a few threads with this same issue and we usually “fix” it by adding the API key in the field as you would normally. Sometimes it takes a few tries to connect or a different network. We are not really sure why it’s not working for a handful of users.
Best regards,
IsmaelHi,
The builder has its own public function to compile the shortcodes inside the post content. Not really sure what you’re trying to do here, but maybe that function would help.
Example of that code can be found in this thread: https://kriesi.at/support/topic/blog-posts-16/#post-1042867
You have to fetch post and then compile the content using the following function.
$content = Avia_Builder()->compile_post_content( $post );Best regards,
IsmaelHi,
Thanks for the update.
The following script fails to load in the builder. It’s the quicktag script, which is an option in the text editor.
<script type='text/javascript' src='http://localhost/kriesi/enfold/wp-includes/js/quicktags.min.js?ver=5.0.4'></script>Do you happen to know of any modification that could cause that script to not load? Please post the FTP details in the private field so that we can do further debugging.
Best regards,
IsmaelHi,
Thanks for the update.
Here’s how the css code should look after adding that property.
.avia_transform .av_slideshow_full.avia-fade-slider .active-slide .avia-caption-title { -webkit-animation: caption-top 2s 1 linear 4s; animation: caption-top 2s 1 linear 4s; }We should also set the animation timing from “ease-out” to “linear” so that it has the same speed from start to end.
Best regards,
IsmaelApril 17, 2019 at 11:25 pm in reply to: "Load More" pagination on Masonry gallery not working #1092163Hi,
Glad it’s working, but that’s a temporary fix. We’ll let you know once we find an actual solution.
Best regards,
IsmaelHi,
We are not referring to the project name. Below the reCAPTCHA keys or above the Owners section in the admin console’s settings page, you should see the “Domains” section. Did you add the site url there? We tried to login again, but the user account is no longer valid.
Best regards,
IsmaelHi,
You have to regenerate the thumbnails or upload the product images again. Have you done that? Use this plugin if you haven’t already.
// https://wordpress.org/plugins/regenerate-thumbnails/
Best regards,
IsmaelApril 17, 2019 at 11:12 pm in reply to: Background image in Alternate Content disappers after activation CSS-aggregation #1092157Hi,
Well that is because I deactivated css merging because of the still persisting problems.
The compression is turned on when we check the site — the header background is displaying properly.
Best regards,
IsmaelHi,
Thanks for the update.
The logo is visible on our end even on incognito mode and while not logged in. Checked on Opera/Chrome Windows 7.
Screenshot: https://imgur.com/a/FWXlMab
Best regards,
Ismael -
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