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Viewing 30 posts - 22,801 through 22,830 (of 67,510 total)
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  • Hi,


    @gatehealing
    : Those are warnings related to the script registration for the video assets, which checks if the media element script is required or not. They are just warnings, nothing critical, so I don’t think they can contribute to the 5** errors. Is the site on a shared hosting? You might want to consider upgrading your hosting plan.

    Best regards,
    Ismael

    in reply to: single item price not showing in cart #1113799

    Hi,

    Thank you for the update.

    We noticed that there are a lot of filters in the function.php file that are related to the products and which may have affected the cart table. Could you disable those filters temporarily? We can’t reproduce the issue on our end, so it’s possible that those modifications cause the issue.

    Best regards,
    Ismael

    in reply to: Optimizing images: Should I use more than 1 version? #1113798

    Hi,

    This is the result that we got when we ran the test again.

    Screenshot: https://imgur.com/a/DFfzO5T

    Could you give us actual links to the images that have to be resized?

    Best regards,
    Ismael

    in reply to: Block no more displaying text when editing #1113593

    Hi,

    This is what we see on our end after adding the closing tag for the div container.

    Screenshot: https://imgur.com/a/ABPTzK9

    Is that what’s missing?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Are you expecting the category sort to display posts even if they don’t exist or present in the current page? Unfortunately, that is not how the category sort works. It can only filter posts that are already present in the current page. It cannot fetch associated posts from another page. The only workaround is to disable the pagination and disable all posts in a single page.

    Best regards,
    Ismael

    in reply to: mailchimp widget #1113590

    Hey asinger777,

    Can we access the site? Please post the login details in the private field.

    Thank you for using Enfold.

    Best regards,
    Ismael

    in reply to: Increase button size on banner #1113581

    Hi,

    Did you toggle the Performance > File Compression settings after adding the code?

    The following css code should increase the font size and padding around the slideshow button text.

    #top .avia-slideshow-button {
        font-size: 23px;
        padding: 15px 30px;
    }
    

    Best regards,
    Ismael

    Hey frankeee,

    Thank you for using Enfold.

    We created a dummy event and a test page with the upcoming events element. The latest event is displaying properly. (see private field)

    Best regards,
    Ismael

    in reply to: Contact form : validation message #1113486

    Hi,

    Thank you for the update.

    An error occurs when we submit the contact form. Do you receive any messages from the contact form? Please try to upgrade PHP from 5.6 to 7.1 or later.

    Best regards,
    Ismael

    in reply to: Masonry Gallery – Animation #1113483

    Hi,

    Thank you for using Enfold.

    The gallery seems to be animating properly. Where are you testing this? We checked it on Chrome Windows 8.

    Best regards,
    Ismael

    in reply to: Visual bugs in Internet Explorer, maybe avia? #1113481

    Hey IT,

    Thank you for the update.

    We get the same error when we check the site on IE11 Windows 8.

    Screenshot: https://imgur.com/a/MO8gzOq

    Please ask your developer to fix the empolis.js script.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The custom class field should enable you to target specific elements so that you don’t have to use their default css selectors (e.g. “avia-builder-el-36″, “av_one_fifth” etc).

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#turn-on-custom-css-class-field-for-all-alb-elements

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The “avia_post_slide_query” filter should NOT be affecting the magazine query because it is exclusive to the post slider or blog posts element. The magazine element query can be adjusted using the “avf_magazine_entries_query” filter.

    Best regards,
    Ismael

    in reply to: URGENT: having a lot of issues #1113471

    Hi,

    Yes, of course. We’ll keep the thread open. Please keep us posted.

    If you need additional or one-on-one support, please contact our partner Codeable.

    // https://kriesi.at/contact/customization

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    Try to include this code inside the css media query.

    #wrap_all {
        margin-top: -26px;
    }

    This should pull the wrapper upwards by 26px.

    Best regards,
    Ismael

    in reply to: Website sections not loading in Internet Explorer #1113450

    Hi,

    Thank you for the update.

    We are get the following errors in the IE console, which seems to be related to recaptcha script. Did you install a plugin for that?

    SCRIPT5: Access is denied.

    File: anchor, Line: 1, Column: 1
    SCRIPT5: Access is denied.

    File: anchor, Line: 1, Column: 1
    SCRIPT5: Access is denied.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The error says that you have exceeded your quota. This error usually occurs when you didn’t enable a billing account, you have imposed a daily limit to the API or you forgot to add http referrers.

    
    js?v=3.35&callback=aviaOnGoogleMapsLoaded:54 You have exceeded your request quota for this API. See https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors
    

    Please make sure that you have attached a billing account to the project, the site is included as one of the http referrers and that the Geocoding API is enabled.

    // https://kriesi.at/documentation/enfold/google-map/#enable-services-for-google-api

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    We have reported the issue to our @dev, but they can’t reproduce the issue. I can’t either. Have you tried updating the element while the plugins are disabled?

    Best regards,
    Ismael

    Hi,


    @chanjelin
    : Add this css code to move the particle container inside the color section.

    canvas.particles-js-canvas-el {
        position: absolute;
        left: 0;
        top: 0;
    }

    Thank you for using Enfold.

    Best regards,
    Ismael

    in reply to: Center Logo alignent and logo linking issues #1113439

    Hi,

    Thank you for the update.

    You can try this css code to adjust the width of the logo container so that it doesn’t cover the main menu.

    @media only screen and (min-width: 768px) {
    .container.av-logo-container {
        width: 150px;
        padding: 0;
        z-index: 50;
    }
    
    .html_header_top.html_logo_center .logo {
        left: 0;
        transform: none;
    }
    }

    Best regards,
    Ismael

    in reply to: Problem after updating #1113437

    Hi,

    The screenshot doesn’t exist. Is it private? Please try to upload it to imgur or dropbox.

    Thank you for the update.

    Best regards,
    Ismael

    in reply to: Internet Explorer 11 #1113433

    Hi,

    Thank you for the update.

    I can’t reproduce the issue on IE11 Windows 7. Did you modify the shortcodes.js file as instructed in the previous thread?

    Best regards,
    Ismael

    in reply to: HOTSPOT BIG PROBLEM INTERFACE #1113432

    Hi,

    Thank you for the update.

    Did you toggle the Enfold > Performance > File Compression settings after upgrading WordPress and the theme? You should also purge the plugin cache if you installed one. Please upgrade WordPress to version 5.2.2, then post the login details in the private field so that we can check it.

    Best regards,
    Ismael

    Hey!

    Thank you for the update.

    You should be able to accomplish the same thing using the following css code.

    @media only screen and (max-width: 767px)
    .responsive #menu div .avia_responsive_table .avia-data-table td {
        display: inline-block;
        width: 50%;
        vertical-align: top;
    }
    }

    Screenshot: https://imgur.com/a/7hJbGn2

    Regards,
    Ismael

    in reply to: Sub Menu Font size #1113429

    Hi,

    We applied custom css class attributes to the elements, “conduit-larger-text” for the text block and “conduit-masonry” for the masonry gallery element. We then used the following code in the Quick CSS field to apply the desired style.

    .conduit-masonry .av-masonry-entry-title { 
        font-family: 'transfonter.org-20190530-150259', 'HelveticaNeue', 'Helvetica Neue', 'Helvetica-Neue', Helvetica, Arial, sans-serif !important;
     }
    
    .conduit-larger-text {
        font-size: 32px !important;
    }

    Adjust the values as you wish. We also disabled the compression and the cache plugin temporarily.

    Best regards,
    Ismael

    in reply to: auction plugin compatibility with Enfold #1113428

    Hi,

    We would like to test this again but we can’t access the file server using the previous account. Did you update it? Please provide the FTP login details.

    Best regards,
    Ismael

    in reply to: FATAL ERROR class-avia-gutenberg.php on line 529 #1113426

    Hi,

    The soon to be deprecated “gutenberg_can_edit_post_type” function should be replaced with “use_block_editor_for_post_type” function if it exists, so it’s quite odd that the error occurs even on the latest version of WP. Please upgrade the theme to version 4.5.7, remove the Classic Editor plugin and switch to the old editor via the Enfold > Theme Options panel.

    This is where the error lies ( line 529 of class-avia/config-gutenberg/class-avia-gutenberg.php file )

    
    	if( $post instanceof WP_Post )
    			{
    				$post_type = $post->post_type;
    				$use_block = function_exists( 'use_block_editor_for_post' ) ? use_block_editor_for_post( $post ) : gutenberg_can_edit_post( $post );
    			}
    			else if( is_string( $post ) )
    			{
    				$post_type = $post;
    				$use_block = function_exists( 'use_block_editor_for_post_type' ) ? use_block_editor_for_post_type( $post_type ) : gutenberg_can_edit_post_type( $post_type );
    			}
    

    Related thread: https://github.com/WordPress/gutenberg/pull/14096

    Best regards,
    Ismael

    Hey deeennis90,

    Thank you for using Enfold.

    1.) You have to set the background of the color sections to transparent as well if you want the body background to display through.

    2.) You can do that in the Enfold > General Layout panel. Adjust the value of the Maximum Container width field.

    Best regards,
    Ismael

    in reply to: missing canonical in some pages #1113421

    Hey sailentpooN,

    Thank you for using Enfold.

    Are you referring to the plugin’s canonical URL field? Have you tried switching from the block editor to the classic one? You can do that in the Enfold > Theme Options panel. Look for the “Select your editor” settings.

    Best regards,
    Ismael

    in reply to: Problem The event #1113420

    Hey dgmassimo,

    We can’t check the events because the account doesn’t have administrator rights. Please set the user role to admin so that we can toggle the settings and see what’s going on.

    Thank you for using Enfold.

    Best regards,
    Ismael

Viewing 30 posts - 22,801 through 22,830 (of 67,510 total)