Hi,

We can’t access the file server. Please ask your hosting provider if they can generate an FTP account for you.

Best regards,
Ismael

Hi,

The admin_ajax.php file is not accessible on incognito mode or is failing because it is not recognizing the nonce as valid. Not sure why though.

/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 403 (Forbidden)

Please edit the config-templatebuilder > aviashortcode > av-helper-masonry.php file, then remove the following code around line 112:

if( check_ajax_referer('av-masonry-nonce', 'avno') );

Best regards,
Ismael

Hi,

Thanks for the update.

We were able to add the gallery element or shortcode at the very bottom of the post. Is that what you need? (see private field)
We used the shortcode generator or wand to add the shortcode.

Best regards,
Ismael

Hey Kai,

Thank you for using Enfold.

According to the docs, we have to add the font-display property so that the browser can decide how to load or swap the fonts.

// https://developers.google.com/web/updates/2016/02/font-display

In this case, we need to apply that property to the font icons. Please edit the config-templatebuilder > avia-templatebuilder > php > font-manager.class.php file, look for this code around line 507:

				$output .="
@font-face {font-family: '{$font_name}'; font-weight: normal; font-style: normal;

Replace it with:

				$output .="
@font-face {font-family: '{$font_name}'; font-weight: normal; font-style: normal; font-display: swap;

Best regards,
Ismael

Hi,

We would like to apologize for the late response. We would like to implement the changes but the current user account is not an admin, so we are not able to change the settings or add the modifications. Please set the user role to admin so that we can edit the site. Make sure that the Appearance > Editor panel is accessible in case we needed to edit the files.

Best regards,
Ismael

Hey Dameon,

Thank you for using Enfold.

The “Image Link” has to be set to the second option in order for the custom link to work. That option will disable the lightbox.

Best regards,
Ismael

Hi,

We don’t have access to that email directly. Please post the user account details in the private field as @rikard suggested.

Best regards,
Ismael

Hi,

It seems to be working properly on a browser emulation. We are not really sure why it wouldn’t work on an actual iOS device. You may need to use the plugin for now because the theme’s parallax effect is not intended to work on mobile devices, which is why it’s disabled in the first place.

Best regards,
Ismael

Hi,

Did you change the address? We can’t access the login page even with the hosts file. Please check if there are unclosed css code in the style.css file or the Quick CSS field. Make sure that there are no missing curly braces.

Best regards,
Ismael

Hi,

@Metasequ0ia: We were able to reproduce the issue in your installation. Please try to edit the file mentioned in the following thread.

// https://kriesi.at/support/topic/again-one-problem-with-merged-css/#post-1082689

That should fix the issue with the incorrect file path.

Best regards,
Ismael

Hi,

Awesome! Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold. :)

Best regards,
Ismael

Hi,

That is actually the recommended way of doing it. Would you mind posting the login details in the private field? We would like to test the script.

Best regards,
Ismael

Hi,

Looks like the plugin is using the “woocommerce_before_add_to_cart_button” hook to display the product add on. We can’t override it though. Please ask the plugin author if it’s possible to remove that action and use the “display” callback on another hook.

Best regards,
Ismael

Hi,

Thanks for the update.

The site is currently on maintenance mode, so we won’t be able to see the pages without logging in. Please post the login details in the private field.

Best regards,
Ismael

Hi,

Thanks for the update.

As we’re notfamiliar with how the masonry interacts with the portfolio items, we

The masonry element retrieves the portfolio entries using WP_Query and then render it as you would normally on a standard posts loop, so there’s nothing unique about it. Unfortunately, we are not familiar with the plugin’s code so we don’t even know where to look. This may sound like we’re trying to push you around, but if they can give us more info about what the plugin does and how it does it, maybe we’ll be able to help.

Best regards,
Ismael