Hi,

Thank you for the update.

Where is the site hosted? It’s possible that your server is rejecting the requests or the source files from Envato. We’ll forward this thread again to the dev team.

Yes, we can help you with the update this time but it will be very inconvenient for you to look for us every time you needed to update. We are pretty sure that is not an issue with the theme, but rather an issue related to the server configuration or something else.

Best regards,
Ismael

Hi,

Thank you for the update.

Only the content from the “Ajax Portfolio Preview Settings” including the slider or the gallery will be displayed in the AJAX preview by default. It will not be able to display any content from the default editor — but it’s possible. Unfortunately, it will require modification that is beyond the scope of support.

Best regards,
Ismael

Hi,

Thank you for the update.

1.) I didn’t notice that you’re already using the plugin. Sorry about that. You can use this css code to create some space between the social icons.

#ssb-container ul li {
    line-height: 45px;
    margin-bottom: 50px;
}

2.) And add this one to add a border around the tagcloud items.

.tagcloud a {
	border: 1px solid gray;
	border-color: gray !important;
	margin-top: 3px;
	margin-right: 3px;
}

If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

Best regards,
Ismael

Hi,

Thank you for the update.

We checked the layer slider panel, but there’s no existing sliders in it, so we created one and added a background to it. We then created a test page, added the layer slider element using the builder and everything seems to be working as it should. You’ll see the test page URL in the private field.

Best regards,
Ismael

Hi,

Thank you for the update.

Yes, you can do that. If you want the selector to be more specific, add the “#top” id or even “.responsive #top” plus your custom class name. They’re all the same. Did you enable the Performance > File Compression settings? You should disable that for now.

Best regards,
Ismael

Hi,

Thank you for that info.

There is a missing curly brace in that css media query. Please use the following css code instead.

@media only screen and (max-width: 1110px) {
    .av-main-nav > li.menu-item-avia-special { display: block; }
}
.av-main-nav > li { display: none; }

That should fix the issue.

Best regards,
Ismael

Hi,

Thank you for the update.

Did you toggle the Performance > File Compression settings after adding the code? It is possible that the site is still loading the old version of the stylesheet. Please toggle the compression before testing the page again.

Best regards,
Ismael

Hi,

Thank you for the update.

We found an unclosed column shortcode in the preview editor, but the result is still the same after fixing it. The content is thrown out of the AJAX preview, but we could not figure out why. Did you add any customizations in the theme aside from those suggested above? Can we deactivate the plugins temporarily?

Where did you add the “avf_custom_exec_sc_only” filter? We can’t find it in the functions.php file.

Best regards,
Ismael

Hi,

@BinaryDigitalDesigns: The site contains a very old version of the theme, 4.4.1. In order to fix the layer slider issue, upgrade the theme to version 4.6.2. Please feel free to open your own thread if you need anything else. We’ll close the thread now.

Best regards,
Ismael

Hi,

Thank you for the update.

We checked the site on Chrome Windows 10, but we are still not able to reproduce the issue. Did you remove the css code? The items don’t flicker on load.

Best regards,
Ismael

Hi,

The “Clone title menu items to submenu” is not set to the “Create a clone for the title menu item”. You have to set it to that option if you want to hide the submenu and still have access to the parent menu item.

Thank you for the update.

Best regards,
Ismael

Hi,

Yes, that can be the case sometimes. We will change the version to 3.38 in the next release.

Thank you for your patience.

Best regards,
Ismael

Hi,

Thank you for the update.

Can you give us a screenshot of the header or menu layout that you have in mind? Please use imgur or dropbox.

Best regards,
Ismael

Hi,

Thank you for the update.

We just found out that the image is used as the background of the body element. Did you do that?

<body data-rsssl="1" id="top" class="post-template-default single single-post postid-964 single-format-standard stretched lato " itemscope="itemscope" itemtype="https://schema.org/WebPage" style="background:url(https://aquastars.com.au/wp-content/uploads/2019/09/taylah2.jpg) no-repeat center top transparent;background-size:100% 370px;">

Looks like it was added directly in the template.

Best regards,
Ismael

Hi,

Thank you for the update.

There was an invalid css code in the Quick CSS field, which breaks the layout of the privacy modal window when the file compression is enabled. We removed the single quote in this css code.

.fillskrew1{
  min-width:13%; 
  background-color: #035d67;'
  float: left;
   margin-left: -2%;
  }
  

Best regards,
Ismael