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Viewing 30 posts - 20,371 through 20,400 (of 67,479 total)
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  • Hi,

    Thank you for the update.

    The site contains a very old version of the theme, v4.4.1. And the privacy modal popup window is actually enabled. Actually you can’t disable it but you can choose not to include the button that will trigger the popup so that it’s not accessible. Make sure that the “Display Modal Popup Actions” is set to the first option. To sum it up, the modal popup markup will always exists as long as the privacy options are enabled.

    Please upgrade the theme to the latest version.

    Best regards,
    Ismael

    in reply to: Merged styles hash #1159743

    Hi,

    Thank you for the update.

    For some reason, I can’t find this issue in our channel. It’s either closed or I forgot to report it. Sorry about that. I will report the issue again now. Temporarily, you can add this filter in the functions.php file to append the current time stamp in the hash string so that the file name changes every time the merged scripts and stylesheets are regenerated.

    function avf_asset_mgr_get_file_data_mod($data, $enqueued_index, $file_type, $file_group_name, $enqueued, $conditions) {
    	$data['hash'] .= time();
    	return $data;
    }
    add_filter('avf_asset_mgr_get_file_data', 'avf_asset_mgr_get_file_data_mod', 10, 6);
    

    UPDATE: We reported the issue in our channel. We’ll notify you as soon as possible.

    Best regards,
    Ismael

    in reply to: Display of columns in responsive view #1159742

    Hi,

    Sorry for the late response. The column breakpoint can be adjusted using the following css code. This will make the column stack above each other on tablet view — same as they do on smaller screens.

    @media only screen and (max-width: 1024px) {
    .responsive #top #wrap_all .av-flex-cells .no_margin {
        display: block;
        margin: 0;
        height: auto !important;
        overflow: hidden;
        padding-left: 8% !important;
        padding-right: 8% !important;
    }
    
    .responsive #top .container .av-content-small, .responsive #top #wrap_all .flex_column, .responsive #top #wrap_all .av-flex-cells .no_margin {
        margin: 0;
        margin-bottom: 20px;
        width: 100%;
    }
    }
    

    Please don’t forget to toggle the Performance > File Compression settings after adding the code.

    Best regards,
    Ismael

    in reply to: Issue with Google Analytics tracking after 4.6 #1159741

    Hi,

    Thank you for the update.

    I loaded it and watched the Google Analytics by hour. In the link below you can see the clear dip in traffic after the theme is loaded. I https://imgur.com/a/qfC2quE

    If I read the analytics report correctly, the dip starts exactly 10pm at night until 8am in the morning, then from there the number of visitors rises until afternoon, then people get lunch and go back to their work, so it slowly dwindle down until 4am. Only when people start to get out of their offices and have some free time to surf the web, the traffic starts to increase again until 9pm. When did you load the theme or enable the privacy options during that day?

    Best regards,
    Ismael

    in reply to: Layer Slider Fails on Enfold update 4.6! #1159740

    Hi,


    @Dave
    : Sorry for the delay. We added the “group_id” column in the “wp_layerslider” table in the database. The database error is now gone and the sliders are now accessible from the layer slider panel.

    Best regards,
    Ismael

    in reply to: Google Site Kit Compatibility issue #1159737

    Hi,

    Sorry for the delay. This is possible, but it will require a lot of modifications. If you want to proceed, try look for every instance of “avia_enqueue_script_conditionally” or “wp_enqueue_script” function in the theme and wrap them inside this conditional function.

    
    if ($_GET['page'] != 'googlesitekit-dashboard') {
        // not a googlesitekit-dashboard page
    }
    

    This ensures that scripts will only load in a nongooglesitekit-dashboard page.

    Best regards,
    Ismael

    in reply to: Product Schema Entirely Missing For Custom Products #1159733

    Hey!

    Thanks for waiting. This is what @Guenter posted in our git repo.

    ==============================================
    Nothing specific to ALB products.

    As far as I checked (WC 3.8) woocommerce\includes\class-wc-structured-data.php:

    if ( empty( $markup[‘aggregateRating’] ) && empty( $markup[‘offers’] ) && empty( $markup[‘review’] ) )

    If all 3 are empty even on a standard ALB product no structured data is generated.

    – Create a new product (standard)
    – Only add a description (leave price empty string (not 0)
    – Load frontend – show rendered page HTML content – and search for application/ld+json
    – Not present
    – Add something to price (even 0)
    – Now it is present
    – Same for an ALB product
    ==============================================

    So to sum it up, you have to apply a price value to the product element even if the price value is just zero. And make sure that product reviews are enabled.

    Regards,
    Ismael

    in reply to: Navigation is very shaky in IE & FF when scrolling #1159054

    Hi,

    You’re welcome. We need an FTP login account and keep the WP account available so that we can test it properly. Do you have a staging or development version of the site?

    Best regards,
    Ismael

    in reply to: Enfold Health Demo Mobile Header Menu Issues #1159053

    Hi,

    Glad it worked. You’re welcome!

    For the burger menu, try to add this code inside one of the css media queries for mobile view.

    .html_mobile_menu_tablet .header_color div .av-hamburger-inner, .html_mobile_menu_tablet .header_color div .av-hamburger-inner::before, .html_mobile_menu_tablet .header_color div .av-hamburger-inner::after {
        background-color: white;
    }
    
    .html_mobile_menu_tablet .header-scrolled.header_color div .av-hamburger-inner, .html_mobile_menu_tablet .header-scrolled.header_color div .av-hamburger-inner::before, .html_mobile_menu_tablet .header-scrolled.header_color div .av-hamburger-inner::after {
        background-color: gray;
    }

    Best regards,
    Ismael

    in reply to: Custom header image for posts? #1159052

    Hi,

    Thank you for the update.

    We can’t access the modules from the courses page. Can you give us a direct link to a lesson and module page?

    What is the name of the plugin that you’re using for these modules? A link to the plugin’s documentation will surely help because we need to know the exact name or slug of the custom post type.

    Best regards,
    Ismael

    in reply to: WPML language switcher in menu #1159051

    Hi,

    Thank you for the update.

    A css media query looks something like this.

    @media only screen and (max-width: 767px) {
       body {
        background-color: lightblue;
      }
    }

    The background color will only be applied to the body element when the device’s screen width is equal or less than 767px. Please review our suggestions above and move the css code accordingly. Or post the login details in the private field so that we can edit the css modifications.

    Best regards,
    Ismael

    in reply to: Lightbox not working after update #1159048

    Hi,

    Thank you for the update.

    We removed the following snippets from the functions.php file. The product gallery works properly now — the images opens inside the lightbox container.

    add_theme_support( 'wc-product-gallery-zoom' );
    add_theme_support( 'wc-product-gallery-lightbox' );
    add_theme_support( 'wc-product-gallery-slider' );
    

    If you want to use the plugin’s default gallery, please go to the Enfold > Shop options panel and set the Product gallery settings accordingly.

    Best regards,
    Ismael

    in reply to: new icon instagram on social profile and bottom like others #1159047

    Hi,

    Thank you for the update.

    We already added the code in the Quick CSS field, so you don’t have to do anything. You can however adjust the color value if you wish. Again, the css code is located in the Enfold > General Styling > Quick CSS field.

    Best regards,
    Ismael

    in reply to: enfold child categorie style #1159046

    Hi,

    Thank you for the update.

    In the recent script, try to replace this line..

    jQuery(“.term-description”).insertAfter(jQuery(“.products”));
    

    .. with this code:

    jQuery(".term-description").insertAfter(jQuery(".pagination"));
    

    This should insert the term description container below the pagination.

    Best regards,
    Ismael

    Hi,

    Glad that the initial issue is fixed. Unfortunately, we can’t still access the site using the new credentials above. Please check it carefully or use the following plugin instead.

    // https://wordpress.org/plugins/temporary-login-without-password/

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: How to replace rather than add to enfold sidebar? #1159042

    Hi,

    Thank you for the update.

    The “Displayed Everywhere” widget area is empty, so there’s actually no “default sidebar”. The “top characters” widget is located right at the very bottom of the first ad widget. Please check the screenshot below.

    Screenshot: https://imgur.com/a/aGR9unB

    Try to remove the browser cache or check the page on incognito mode.

    Best regards,
    Ismael

    in reply to: AMP problems with Enfold Theme #1159037

    Hi,


    @lech07
    : It hasn’t been implemented in the theme as of now because of the same reasons mentioned above, so you have to rely on the output of third party plugins like the one previously suggested. Please feel free to open a new thread if you have new inquiries. We’ll close this thread for now.

    Best regards,
    Ismael

    in reply to: Blog post columns broken with Custom Post Type UI #1159036

    Hi,

    Thank you for the update.

    There is no space between the columns because the container that should create it is missing.

    
    <div class="av-flex-placeholder"></div>
    

    Could you give us access to the file server? We would like to debug the issue on our end.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    You have to adjust the size of the “square” thumbnail and regenerate the thumbnails as suggested above. Did you regenerate the thumbnails after adjusting the thumbnail?

    // https://kriesi.at/support/topic/stop-featured-images-cropping-in-single-posts-and-thumbnails/#post-1156268

    If you don’t want to use the plugin, edit the includes > loop-index.php file and look for this code around line 79:

     $size = strpos($blog_style, 'big') ? (strpos($current_post['post_layout'], 'sidebar') !== false) ? 'entry_with_sidebar' : 'entry_without_sidebar' : 'square';
    

    Replace “square” with “full”.

     $size = strpos($blog_style, 'big') ? (strpos($current_post['post_layout'], 'sidebar') !== false) ? 'entry_with_sidebar' : 'entry_without_sidebar' : 'full';
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    You applied a margin to a container that is inside the link tag, so the empty space or margin is still within the link’s bounds. Try to replace this code..

    #top .av-large-gap.av-flex-size .av-masonry-entry .av-inner-masonry {
    	margin-right: 55px !important;
    	margin-bottom: 55px !important;
    }

    .. with the following css:

    .av-masonry-entry.av-masonry-item-loaded {
    	margin-bottom: 55px !important;
    }
    
    #top .av-large-gap.av-flex-size .av-masonry-entry .av-inner-masonry {
    	margin-right: 55px !important;
    }

    Best regards,
    Ismael

    in reply to: Navigation is very shaky in IE & FF when scrolling #1159030

    Hi,

    Thank you for the update.

    The “current-menu-item” class attribute of the active menu item is being toggled at regular intervals while scrolling. It’s not happening on our installation by default, so it’s probably an issue with a plugin or a custom modifications in the theme. Can we access the file server? We would like to debug the menu script.

    Best regards,
    Ismael

    in reply to: Can't get privacy / cookie consent acceptance to work #1159026

    Hi,

    Great! Glad it’s working now. Please feel free to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Avia Layout Builder Blank Edit Boxes #1158997

    Hi,

    Thank you for the update.

    Not currently, but the hours you currently work on the site is dead time for our clients and us

    This is why we don’t want to touch anything in the site without your permission. We have to deactivate the plugins temporarily to rule out any incompatibility issue during testing, but we will not proceed without your say-so. Will you be able to restore the site in case something went wrong during testing? Did you create a site backup or restore point?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Now it works fine under Safari. I didn’t use the option to edit the js-file.

    Glad to know that it’s working properly now. It should work fine after an update unless something has drastically change in the theme’s code or in the browser features, which is very unlikely. You’re always welcome to open a new thread in case the issue came back. We’ll close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We enabled the ID attribute input field from the Enfold > Layout Builder panel. We also modified the magazine element and replaced the default ID. The first navigation dot should work properly now.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We can’t seem to reproduce the issue on or end. Any markup related to the privacy cookies are gone once we deactivated the privacy options. Unfortunately, we were not able to login to your site because it’s asking for another htaccess authentication. Please include it in the private field.

    Best regards,
    Ismael

    in reply to: GDPR/Cookie bar: What does [av_privacy_video_embeds] do? #1158978

    Hi,

    Thank you for the update.

    We just noticed that you’re using the embed format of the URL, so we changed it to the format that the Video element recognize. And since the Default Cookie Behaviour is set to the third option, users have to open the privacy modal popup window and toggle the privacy shortcode first, consent to the cookies and wait for the page to reload before they can watch the video. Please check the URL in the private field.

    Best regards,
    Ismael

    in reply to: Release date for 4.6.4 #1158977

    Hi,

    Thank you for the update.

    We cleared the browser cache before we checked the page — it’s a standard procedure. Please update us once the test page is available so that we can check the issue again. Make sure that all sites contain the latest version of the theme, 4.6.3.1.

    Best regards,
    Ismael

    in reply to: Portfolio Grid and Portfolio Masonry #1158976

    Hi,

    Thank you for the update.

    2.) That is why the the “empty” categories are hidden initially on page load and as mentioned previously, this is one of the limitations of the category filter. It cannot filter posts that are not currently present in the page. One workaround is to display all items in a single page.

    3.) Thank you for the info. We’ll review the changes and include it in the next patch.

    4.) We’ll post this request in our channel for further considerations, but I don’t really think this is going to be implemented, at least not yet.

    Best regards,
    Ismael

    in reply to: Vimeo video not working in Enfold 4.6.3.1 #1158973

    Hi,

    Thank you for the update.

    In the “solve/as” site, this is the what’s in the browser console.

    Autoplay is only allowed when approved by the user, the site is activated by the user, or media is muted.
    

    And we didn’t notice it before, but the same warning shows up in the “villmarksfilm” site, so we edited the video slide and muted it. The video is now playing automatically on page load. Please don’t forget to remove the browser cache before testing the page again.

    The media file doesn’t autoplay when audio is enabled because of the recent changes in the browsers’ autoplay policy.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
    // https://support.mozilla.org/en-US/kb/block-autoplay

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    User has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
    The user has added the site to their home screen on mobile or installed the PWA on desktop.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    Best regards,
    Ismael

Viewing 30 posts - 20,371 through 20,400 (of 67,479 total)