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Hi,
We just found out that that particular markup or link tag is generated by the theme. Please include this snippet in the avia_remove_feeds function.
remove_action( 'wp_head', 'avia_set_rss_tag', 10, 0 );Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the update.
The av_icon data attribute is still missing from the search icon markup. Is it alright if we delete the fontello set that you’ve uploaded in the Iconfont Manager?
Best regards,
IsmaelJanuary 30, 2020 at 4:35 pm in reply to: NO SLIDER! LayerSlider encountered a problem while it tried to show your slider. #1179969Hey macrat1010,
Thank you for the inquiry.
We don’t really encounter a lot of issues with the layer slider recently. Why do you need to modify the layer slider? The whole plugin is located in the enfold > config-layerslider folder.
Please provide a link to the site and post the login details in the private field so that we can inspect the problem.
Best regards,
IsmaelHi,
Thank you for the update.
We found a few syntax errors in the Quick CSS field and fixed them immediately. It might not be directly related to the issue but it should help fix other issues.
How did you load the Inconsolata font? Only Comfortaa is set in the General Styling > Fonts panel.
Best regards,
IsmaelHi,
Thank you for the info.
The favicon is visible when we check the page on our end. Is this fixed? Please check the screenshot below.
// https://imgur.com/a/LRsj24r
Best regards,
IsmaelHi,
We’ll keep the thread open. For now, you can use third party plugins like Smash Balloon Social Photo Feed to display images from Instagram. Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the update.
Looks like you’ve managed to remove the border around the images. We don’t see it anymore.
To add a hover effect to the bordered button, you can use this.
.av-main-nav > li.av-menu-button-bordered:hover a .avia-menu-text { color: red; border-color: blue !important; }If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelJanuary 30, 2020 at 3:47 pm in reply to: AVIA builder isn't working from my end, can't switch between menu options, etc. #1179933Hi,
Thank you for following up.
We found the following error in the console, which causes other scripts to break because they rely on jQuery.
ReferenceError: jQuery is not definedPlease try to disable WordPress’ script concatenation temporarily so that we can see what’s actually causing the error. Include this snippet in the wp-config.php file.
define('CONCATENATE_SCRIPTS', false );Did you add any custom scripts in the functions.php file or anywhere else?
Best regards,
IsmaelHey RMcKee,
Thank you for the inquiry.
Where can we see the issue? Please provide the URL of the site and we’ll try to see what’s going on. Make sure that the theme is upgraded to v4.7.2.
Best regards,
IsmaelHi,
Thank you for the info.
The headlines don’t respond properly because you specify a Styles > Text | Font & Style > Min. font size on mobile and default view. We removed the minimum font size value of the headline in the first slide.
Best regards,
IsmaelHi,
Thank you for the update.
Looks like stylesheet for the catalogue element is not loading properly. We set the Performance > Disabling of template builder elements to the first option (Always load all elements) temporarily. The second option (Load only used elements) is possibly not working properly due to a plugin conflict or a server configuration. Have you tried deactivating the plugins while the second option is enabled?
Best regards,
IsmaelJanuary 30, 2020 at 3:08 pm in reply to: search results (PDF's) not opening in new window or tab #1179911Hi,
Thank you for the info.
You’re probably talking about the AJAX search. For that, you have to modify the functions-enfold.php file. Look for the function avia_ajax_search and this particular code around line 359
$output .= "<a class ='av_ajax_search_entry {$extra_class}' href='".$link."'>";You can add the same condition as we did previously.
$blank = in_array(get_post_type($post->ID), array('page', 'post', 'product')) ? '' : 'target="_blank"'; $output .= "<a class ='av_ajax_search_entry {$extra_class}' {$blank} href='".$link."'>";And use this css code in the Quick CSS field to add a scrollbar in the AJAX search container.
#top #searchform .ajax_search_response { overflow-y: scroll; max-height: 500px; }Best regards,
IsmaelHi,
Thank you for the update.
Can we access the file server? Please post the FTP details in the private field. Or try to follow the instructions in the following thread.
// https://kriesi.at/support/topic/themes-enfold-config-woocommerce-config-php-critical-uncaught-error/#post-1151258
Best regards,
IsmaelJanuary 30, 2020 at 12:29 pm in reply to: the content of the editor does not match the final result in the view #1179794Hi,
Thank you for the update.
It turned out to be an issue with the Cache Enabler plugin. The preview works properly when the plugin is deactivated.
Best regards,
IsmaelJanuary 30, 2020 at 12:06 pm in reply to: Color section video background scroll, fixed, parallax? #1179784Hey L+T,
Thank you for the inquiry.
The Background Attachment option is for the background image only — it will not affect the background video. In the latest version, there is a separate toggle for Background Image and Background Video and you won’t find the Background Attachment option in the latter.
Best regards,
IsmaelJanuary 30, 2020 at 11:58 am in reply to: Advance Layout Builder UI – Not allowing edit of home page Spinning #1179782Hi,
Thank you for the update.
This is quite odd. It works fine whenever we reduce the number of items in the slider to 5 slides and it doesn’t matter which slide is removed. We removed the 5ths slide temporarily and keep the last one containing the video.
We also created a backup of the original slider just in case. (see private field)
Best regards,
IsmaelJanuary 30, 2020 at 11:45 am in reply to: Font Size settings in Screen Options of a Text Block not working #1179777Hi,
Sorry for the delay. Did you make the text Make your space part of the image? Please provide a link to a test page showing the issue if you need more assistance.
Best regards,
IsmaelHi,
Thank you for chiming in.
Try to set the video’s Advanced > Privacy Settings > Lazy Load videos to the second option (Wait for user interaction to load the video), so the video will only load once the user click it. That should help to optimize the loading speed of the page.
Best regards,
IsmaelHey Antonis,
Thank you for the inquiry.
You can assign the base shop page in the Woocommerce > Settings > Products panel. Did you use the advance layout builder to create the content of the page? Please note that once the page is assigned as the base shop page, it’s going to use the default product template.
Let us know if that is what you’re looking for.
Best regards,
IsmaelHey marketingnr1,
Thank you for the update.
You shouldn’t include the html, head and body tag because those elements already exists. All you need is the particle-js container and the required scripts and styles.
// https://pastebin.com/isWaJhPj
Best regards,
IsmaelJanuary 30, 2020 at 4:51 am in reply to: Contactform doesn't receive mails correctly from outlook mailadresses #1179679Hey JoStudioDeRijp,
Thank you for the inquiry.
We don’t really know what’s causing this, but it seems to be a common issue with outlook addresses. Please check the following threads.
// https://answers.microsoft.com/en-us/outlook_com/forum/all/my-outlookcom-email-is-unavailable/f522f53e-4a1f-474b-b2f0-e524602dba88
// https://support.office.com/en-us/article/sent-email-in-outlook-com-comes-back-delivery-failed-45e048ac-f7b1-4c0f-b525-081cb34f1062Best regards,
IsmaelHi,
Thank you for the inquiry.
The latest version of the theme is now available, v4.7.2. Please upgrade the theme as soon as possible and update us if the issue persists.
Best regards,
IsmaelJanuary 30, 2020 at 4:38 am in reply to: Stop Background-Video at last frame and keep showing it #1179677Hi,
Thank you for the inquiry.
Are you using a self hosted video? You should be able to pause or stop the video on a specific time or frame using a custom script.
Example:
// https://stackoverflow.com/questions/19355952/make-html5-video-stop-at-indicated-time
// https://www.w3schools.com/tags/av_met_pause.asp
// https://www.w3schools.com/tags/av_prop_currenttime.aspBest regards,
IsmaelHi,
Thank you for the update.
The preview is working properly if the Block Editor is disabled. You can toggle the editor from the Enfold > Theme Options panel. We switched the editor to Classic.
Best regards,
IsmaelHey S.,
Thank you for the inquiry.
Did he specify which tags are not closed properly? Is it working when you put the TOC element inside another section? Please provide a link to the page containing the elements so that we can inspect them.
Best regards,
IsmaelHi,
Thank you for the update.
Where did you send the invitation? We don’t have direct access to the email above. Please generate an SFTP account and post it in the private field so that every moderator can access it.
Best regards,
IsmaelHi,
Thank you for the update.
I have to copy it manually from the Development Site by manually set all the parameters again.
We usually recommend the plugin WP Migrate DB for this kind of scenario. It is commonly use to properly transfer an installation from development to production or vice versa. However, if you want to do it manually, you can always go to the Enfold > Import/Export panel and manually export the theme options from the development site and go to the same panel in the production site or actual deployment, then import the settings back.
// https://kriesi.at/documentation/enfold/backup-theme-settings/#export-theme-settings
This is the plugin in case you want to try it.
// https://wordpress.org/plugins/wp-migrate-db/
Best regards,
IsmaelHey Eleina_Shinn,
Thank you for the inquiry.
Where can we see the issue? Please provide the link in the private field. Meanwhile, try to check if PHP ZipArchive extension is enabled.
Best regards,
IsmaelJanuary 29, 2020 at 1:09 pm in reply to: Layers are nt shown in chrome browser, edge and explorer #1179412Hi,
Thank you for the inquiry.
A script is generating an error, which is probably why the layers don’t load properly. It’s from a file called whitelabel.js. Do you have any idea what the file is for?
TypeError: a is undefined https://www.ameropa.de/js/whitelabel.jsBest regards,
IsmaelJanuary 29, 2020 at 12:57 pm in reply to: WPML Language switcher offers languages in which no content is available #1179406Hi,
Thank you for the clarification.
This is probably an issue with the theme’s language switcher; it doesn’t take into consideration pages without translations, so the flags are still visible. You may have to remove the default language flags from the theme and render the actual switcher from WPML. Please check this thread.
// https://kriesi.at/support/topic/wpml-language-switcher-still-not-working/#post-1122733
Best regards,
Ismael -
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