Hi,

Thank you for the info.

We managed to access the site yesterday, so we enabled the plugin but the site went down after adding the shortcode in a test page. Today, the staging site is not loading properly on our end and the file server is inaccessible, so we can’t turn on the debug mode and figure out what went wrong with the plugin. Please check the login info.

Best regards,
Ismael

Hi,

Thank you for the update.

It’s possible that the mail server blocks the email address because it’s from a different domain findnetsolutions, or the PHP mail function is not configured correctly or it’s completely disabled. Please ask or contact your hosting provider for more info.

To avoid or fix the issue, try to use a domain email address or an address from your host. You can also use an address from known email providers like gmail, yahoo or outlook and use SMTP to send the emails. Please check the documentation for more info.

// https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Ismael

Hey unyq,

Thank you for the info.

It seems to be related to the language translations. Where can we see the issue? Please provide a link to the page containing the date picker so that we can check it.

Best regards,
Ismael

Hi,

Sorry for the delay. There is a missing closing bracket or curly brace for the css media query in the recent css code. You have to close it properly.

Thank you for your patience.

Best regards,
Ismael

Hi,

Thank you for the update.

You have to select No Scaling in the Styling > Slideshow Image and Video Size settings to make the slideshow use the original version of the image instead of its thumbnails. This might create white spaces on both sides of the image inside the slider.

Best regards,
Ismael

Hi,

Sorry for the late response.

1.) Are you referring to the base shop page or the actual product view? A link to the site will help. For the meantime, you can use this css code to adjust the style of the product price.

top .price, #top .price span, #top del, #top ins {
    display: inline;
    text-decoration: none;
    font-size: 20px;
    line-height: 24px;
    font-weight: 600;
    text-align: center;
}

2.) This is possible, but you have to modify or override the plugin templates as described in the documentation.

// https://docs.woocommerce.com/document/template-structure/

3.) The height of the item usually depends on the size of the image, but we can use css to adjust it. You can also adjust the thumbnail size and aspect ratio in the Appearance > Customize > Woocommerce > Product Images panel.

4.) Yes, that’s possible. You can use this css code to adjust the container of the featured image.

.single-product-main-image {
	width: 50%;
	float: left;
	margin-right: 50px;
	overflow: hidden;
	padding-bottom: 50px;
}

We always advice users to post their inquiries on separate threads or tickets instead of posting multiple ones in a single thread like this. The response time is usually faster that way and prevents confusion in our part and yours.

Best regards,
Ismael

Hey aledef,

Thank you for the inquiry.

The parallax effect is actually disabled on mobile devices. You can find the script in the js > shortcodes.js and in the AviaParallaxElement function, you’ll find this code around line 261:

	if(_self.isMobile)
			{
				return; //disable parallax scrolling on mobile
			}

Best regards,
Ismael

Hi,

Thank you for the update.

We got this error when we tried to validate the API key in the backend.

Geocoding Service: This API project is not authorized to use this API.  For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

It means that the Geocoding Services API is disabled, so you have to turn it on. Please check this doc for more info.

// https://kriesi.at/documentation/enfold/google-map/#enable-services-for-google-api

Best regards,
Ismael

Hi,

Thank you for the inquiry.

You can use this filter in the functions.php file to adjust the value of the header scroll offset and influence the scroll position when clicking an anchor.

add_filter('avf_header_setting_filter', 'avf_header_setting_filter_mod', 9999, 1);
function avf_header_setting_filter_mod($header) {
	$header['header_scroll_offset'] = $header['header_scroll_offset'] + 48;
	return $header;
}

This should decrease the scroll distance.

Best regards,
Ismael

Hey soellyn,

Thank you for the inquiry.

Looks like the screen reader removes elements based on certain criteria or conditions as described in this thread.

// https://support.mozilla.org/en-US/questions/1140969

These are the conditions in the screen reader script.

 var haveToRemove =
          (img > 1 && p / img < 0.5 && !this._hasAncestorTag(node, "figure")) ||
          (!isList && li > p) ||
          (input > Math.floor(p/3)) ||
          (!isList && contentLength < 25 && (img === 0 || img > 2) && !this._hasAncestorTag(node, "figure")) ||
          (!isList && weight < 25 && linkDensity > 0.2) ||
          (weight >= 25 && linkDensity > 0.5) ||
          ((embedCount === 1 && contentLength < 75) || embedCount > 1);
        return haveToRemove;

It removes the content if:
* there are more than one image and the node or element doesn’t have the figure as a parent container.
* it is not a list and the number of list element is more than the paragraph tag
* the input field is more than the paragraph tags
* it’s not a list and the content length is less than 25 characters
* it doesn’t meet the required weight or score — looks like the reader has a function that scores the content based on its length and if the element has the “string” class name
* there is one embed element and the content length is less than 75 or if there are more than one embedded elements

Please try to edit the color section or text blocks containing the content that you want to display in the screen reader and go to the Advanced > Developer Settings toggle. In the Custom CSS Class field, add or use “string”. This will hopefully increase the score or weight of the content inside the text blocks or color sections.

Best regards,
Ismael

Hi!

Daghan salamat sa screenshot. Sensya na late gamay. Murag nabalhin naman ang header from left to top, so ok na to. Naa na ta space gamay para sa content. Kanang mga cells sulod sa grid row element, pwede nato na himuon full width or i-adjust ang width gasa iPad Pro nga view para naa ta extra space para sa mga elements sa sulod. Since 1366px ang maximum screen width kana nga device, try nato i-add ni nga code sa Quick CSS field.

@media only screen and (max-width: 1366px) {
  .responsive #top #wrap_all .av-flex-cells .no_margin {
    display: block;
    margin: 0;
    height: auto !important;
    overflow: hidden;
    padding-left: 8% !important;
    padding-right: 8% !important;
    width: 100%;
  }
}

Pwede pod nato i-hide yung mga cells sa mobile view kung prefer nimo. Edit the cells, go to the Advanced > Responsive toggle, then set nato ang Mobile display settings sa second nga option.

Cheers!
Ismael

Hi,

Sorry for the delay. Looks like you’ve managed to add the Trusty-menu image again and make it toggle the menu. Let us know if you need more help with it.

Best regards,
Ismael

Hi,

Sorry for the late response. The mygc site is not using Enfold. Is it the correct URL?

You can add this code in the functions.php file to remove or disable the wpautop function.

remove_filter( 'the_content', 'wpautop' );
remove_filter( 'the_excerpt', 'wpautop' );

Best regards,
Ismael

Hey Rob,

Thank you for the info.

We can’t really reproduce the issue when we try to resize the browser. Do you have a test page? Please provide the link in the private field so that we can check it.

Best regards,
Ismael

Hi,

Sorry for the delay. When we click the Mehr erfahren button, the video automatically plays. Have you tried muting it? Please note that browsers prevent video autoplay when audio is enabled.

Best regards,
Ismael