Forum Replies Created
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AuthorPosts
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January 24, 2020 at 9:40 am in reply to: Fixing gap issue of icon grid content element on desktop devices #1178040
Hey Marc,
Thank you for the inquiry.
We can’t seem to reproduce the issue on our end. Where are you testing it?
This is how we see the site on our end. Please check the screenshot below.
// https://imgur.com/a/cT4TaQm
Best regards,
IsmaelHi,
Thank you for the update.
Can you post the URL of the page where you’re testing this? We would like to see what you have so far.
The font size is set directly in the Special Heading elements.
Best regards,
IsmaelHey Anouk,
Thank you for the inquiry.
You have to manually add or create a menu item for the new portfolio in the Appearance > Menus panel.
Did you change the Order by settings of the portfolio grid element?
Best regards,
IsmaelJanuary 24, 2020 at 6:39 am in reply to: ReCaptcha issue “Sorry, but the session time for this page has expired" #1178001Hey Mike,
Thank you for using Enfold.
We would like to test the spam protection, but we can’t access the site because the login credentials above are invalid. Please check the info carefully or provide another user account. Did you enable the Performance > File Compression settings?
Best regards,
IsmaelJanuary 24, 2020 at 6:36 am in reply to: Popup Builder Modal windows not working since update #1177999Hey lucindaholland,
Thank you for the inquiry.
The icons don’t link anywhere or the href attribute contains nothing but hashtag. How did you define the link before?
Best regards,
IsmaelJanuary 24, 2020 at 6:32 am in reply to: Menu continues under logo on ipad (logo is on the left with the menu next to it) #1177997Hi,
Awesome! Glad to know that it’s working now. Please don’t hesitate to open a new thread if you need anything else. We’ll close this one for now.
Have a nice day.
Best regards,
IsmaelJanuary 24, 2020 at 5:36 am in reply to: Enfold site licence ok but I plan to migrate my site #1177984Hi,
Thank you for the update.
Removing the token from the old site will not affect the new site. To deactivate the token in the old site, go to the Enfold > Theme Updates panel and remove the token from there. You should deactivate or remove the theme from the old site because once you remove the token, the theme in the old site is no longer licensed unless you’ve purchase a new one.
Best regards,
IsmaelJanuary 24, 2020 at 5:23 am in reply to: Yoast SEO does not work with the title and page number settings #1177982Hey!
Check our reply here: https://kriesi.at/support/topic/yoast-enfold-pagination/#post-1177981
If possible, please refrain from opening older threads and kindly create your own so that we don’t have to reply on and check multiple threads. Thank you for understanding.
Best regards,
IsmaelHi,
Thank you for chiming in.
The theme add its own title tag in the header using the avia_set_title_tag function, and it probably overrides the plugin. If you want to override it, use the avf_title_tag filter. The function can be found in the themes\enfold\framework\php\function-set-avia-frontend.php file.
Best regards,
IsmaelHi,
Thank you for the update.
Are you importing the parent theme options after activating the child theme? What is not working when you activate it? Please upload the child theme folder in the themes directory so that we can test it. Don’t forget to create a restore point or a backup just in case.
Best regards,
IsmaelJanuary 24, 2020 at 4:55 am in reply to: search results (PDF's) not opening in new window or tab #1177978Hi,
Thank you for following up.
As @Victoria suggested, try to modify the includes > loop-search.php file, look for this code around line 52..
echo "<{$heading} class='post-title entry-title {$css}'><a title='".the_title_attribute('echo=0')."' href='".get_permalink()."' $markup>".get_the_title()."</a></{$heading}>";.. and add the target attribute to the link tag.
echo "<{$heading} class='post-title entry-title {$css}'><a target='_blank' title='".the_title_attribute('echo=0')."' href='".get_permalink()."' $markup>".get_the_title()."</a></{$heading}>";Best regards,
IsmaelHi,
Thank you for the update.
According to the error report, it is an issue with the plugin wordpress-seo. Is it working correctly when a default theme is activated?
Warning: Invalid argument supplied for foreach() in /homepages/14/d377289600/htdocs/app568491089/wp-content/plugins/wordpress-seo/admin/metabox/class-metabox.php on line 1037”
We also noticed that the theme is a bit outdated — it’s not compatible with the latest version of WordPress. Please upgrade it from v4.5.7 to v4.7.2. The upgrade should help fix the issues.
Best regards,
IsmaelJanuary 24, 2020 at 4:21 am in reply to: Error: The text content of element time was not in the required format…. #1177975Hey Konstantin,
Thank you for the inquiry.
You have to modify the includes > loop-comments.php file to adjust the date format. Look for this block of code around line 40:
<!-- display the comment metadata like time and date--> <div class="comment-meta commentmetadata"> <a href="<?php echo htmlspecialchars( get_comment_link( $comment->comment_ID ) ) ?>"> <time <?php /* avia_markup_helper(array('context' => 'comment_time'));*/ ?> > <?php printf(__('%1$s at %2$s','avia_framework'), get_comment_date(), get_comment_time()) ?> </time> </a></div>Best regards,
IsmaelHey Munford,
Thank you for the inquiry.
You should be able to use the avia_breadcrumbs_trail filter for that. For usage examples, please check the following threads.
// https://kriesi.at/support/topic/breadcrumb-trail-2/#post-1036549
// https://kriesi.at/support/topic/breadcrumbs-not-showing-all-grandparent-parent-child/#post-1031757You will have to override or replace $trail[0].
Best regards,
IsmaelHi,
You’re welcome!
Please note that the css code above is using a default selector (#av_section_1) that is automatically generated by the theme. You may want to replace it with a custom ID or class attribute — something that you have chosen manually for that specific section. Please check the documentation below.
// https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
// https://kriesi.at/documentation/enfold/color-section/#toggle-id-2We’ll close the thread now. Please don’t hesitate to open a new one if you need anything else.
Best regards,
IsmaelHi,
Thank you for the update.
Looks like you’ve managed to move the sku beside the categories. Do you need more help with this?
If you need to insert additional content in the single product page template, try to use hooks. Please check the guide below.
// https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
Best regards,
IsmaelJanuary 24, 2020 at 3:40 am in reply to: Highlight a menu item for a page not in nav, or with get params #1177966Hi,
Thank you for the update.
Do you have many pages with this kind of layout? The menu highlight disappears because the menu ancestor class attribute is removed after selecting a tab (by category, by last change). We can keep the highlight using css but you may have to do it for every archive or category item in the site.
Example:
.post-type-archive-standards .menu #menu-item-45 a .avia-menu-text, .post-type-archive-technical_reports .menu #menu-item-45 a .avia-menu-text { color: #F27B10 !important; }This css should work in the standard and technical_reports archive pages.
Best regards,
IsmaelHi,
You’re welcome!
Why do you need to edit the /includes/helper-privacy.php and generic-helper.class.php files? Are you trying to override the privacy option? You may need to copy the whole av_privacy_class in your child theme because you can’t override it just by copying the helper-privacy.php file.
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
Thank you for the update.
You can manually insert additional items inside the av-burger-menu-ul container by using the appendTo function or method. Example:
$(document).ready(function() { $('<li class="phone-number">+01 234 5678 90</li>').appendTo('#av-burger-menu-ul'); });Add the script after the previous one.
Best regards,
IsmaelHi,
Thank you for the update.
Edit the portfolio item and look for the Ajax Portfolio Preview Settings > Display Preview Images settings. You can set the image preview as a gallery, slider or as a list of images. The first item in the demo displays a gallery.
Best regards,
IsmaelJanuary 24, 2020 at 3:02 am in reply to: Sorting Masonry Gallery Items Incorrectly After "Load More" #1177961Hi,
Thank you for the update.
Did you reset the order or sorting after removing the snippet? Please post the login details in the private field so that we can check the issue further.
Best regards,
IsmaelJanuary 24, 2020 at 3:01 am in reply to: Problems with responsiveness at 1024px screen size #1177960Hi,
The site looks fine when we check it in the responsive design tool on Chrome Windows 10. Please check the screenshot below.
// https://imgur.com/a/b0BjKsE
Best regards,
IsmaelHi,
Thank you for the info.
The message is sent to our email address when we use the theme’s contact form in a test page, so there’s nothing wrong with it. The message was thrown in the junk folder though. Have you checked your spam or junk folder? Please check the screenshot below displaying the email.
// https://imgur.com/a/81f6odC
Best regards,
IsmaelHi,
Thank you for the update.
Have you tried checking it on an actual browser’s Network tab? As you can see in the screenshot above, the font loaded in less than 200ms. It was queued 1.47ms after the site start loading and finished after 187ms or at 1.66s. We tested it again today and the whole site is even faster — the font is queued 516ms from start and finished at 719ms. Browser cache is disabled.
It’s possible that the Gtmetrix tool is having difficulty loading the font file from the source or your CDN. Other fonts such as those from Google seems to be loading properly.
Best regards,
IsmaelJanuary 24, 2020 at 1:30 am in reply to: Responsiveness Issue on mobile device on woocommerce my account order page #1177954Hi,
Thank you for following up.
We can adjust style of the table so that it is scrollable. Try this css code in the Quick CSS field.
@media only screen and (max-width: 767px) { .responsive table.shop_table.woocommerce-orders-table { display: block; overflow-x: scroll; } }Best regards,
IsmaelHi,
Thank you for the info.
We added the code in the Quick CSS field and it worked right away. Please remove the browser cache, before checking check the page.
Best regards,
IsmaelJanuary 24, 2020 at 1:06 am in reply to: Delaying a Section from showing until video is finished #1177951Hey Cary,
Thank you for the inquiry.
You can use Vimeo’s SDK or API for this. Set the form to be invisible or hidden by default, listen for the player events and only display it back once a specified condition is met.
// https://developer.vimeo.com/player/sdk/reference#about-player-events
// https://developer.vimeo.com/player/sdk/basicsBest regards,
IsmaelHi,
Thank you for info.
The .htaccess file looks fine. Can we access the file server? Please post the FTP details in the private field. We’ll try to browse the installation.
Have you tried to temporarily deactivate the plugins? Did you happen to create a folder called shop inside the root directory of your installation?
Best regards,
IsmaelJanuary 23, 2020 at 12:26 pm in reply to: Highlight a menu item for a page not in nav, or with get params #1177572Hi,
Thank you for the update.
Let us know once the site is live so that we can check the navigation. We’ll keep the thread open.
Best regards,
IsmaelHi,
I didn’t notice that you added a new option in the element visibility options. If you want to override the default options, look for the screen_options_toggle template inside the popup_elements function. This part:
array( 'type' => 'template', 'template_id' => 'screen_options_toggle' ),Replace it with:
array( 'type' => 'template', 'template_id' => $this->popup_key( 'screen_options_toggle' ) ),Now, in the register_dynamic_templates function, add the new options like so:
$c = array( array( 'type' => 'heading', 'name' => __( 'Element Visibility', 'avia_framework' ), 'desc' => __( 'Set the visibility for this element, based on the device screensize.', 'avia_framework' ), ), array( 'desc' => __( 'Hide on very large screens (wider than 1280px - eg: Large Desktop)', 'avia_framework' ), 'id' => 'av-desktopl-hide', 'std' => '', 'container_class' => 'av-multi-checkbox', 'type' => 'checkbox' ), array( 'desc' => __( 'Hide on large screens (wider than 990px - eg: Desktop)', 'avia_framework' ), 'id' => 'av-desktop-hide', 'std' => '', 'container_class' => 'av-multi-checkbox', 'type' => 'checkbox' ), array( 'desc' => __( 'Hide on medium sized screens (between 768px and 989px - eg: Tablet Landscape)', 'avia_framework' ), 'id' => 'av-medium-hide', 'std' => '', 'container_class' => 'av-multi-checkbox', 'type' => 'checkbox' ), array( 'desc' => __( 'Hide on small screens (between 480px and 767px - eg: Tablet Portrait)', 'avia_framework' ), 'id' => 'av-small-hide', 'std' => '', 'container_class' => 'av-multi-checkbox', 'type' => 'checkbox' ), array( 'desc' => __( 'Hide on very small screens (smaller than 479px - eg: Smartphone Portrait)', 'avia_framework' ), 'id' => 'av-mini-hide', 'std' => '', 'container_class' => 'av-multi-checkbox', 'type' => 'checkbox' ), ); $template = array( array( 'type' => 'template', 'template_id' => 'toggle', 'title' => __( 'Responsive', 'avia_framework' ), 'content' => $c, 'nodescription' => true ) ); AviaPopupTemplates()->register_dynamic_template( $this->popup_key( 'screen_options_toggle' ), $template );Best regards,
Ismael -
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