Hi,

Sorry for the delay. Do you increase the volume of the video after unmuting it? Please note that the volume is set to 0 by default, so you have to increase it manually after toggling the mute or audio control.

We tried to enable the sound and increase the volume of the first video in the slide and managed to do so.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

You may have to contact the previous developer who created the custom timeline script to correct the issue. Unfortunately,we don’t provide support for third party scripts or for features that are not available in the theme out of the box.

You should consider using the default timeline script from the theme.

Best regards,
Ismael

Hey Eleina_Shinn,

Thank you for the inquiry.

Looks like every word in the paragraph is wrap in its own div tag. Was that intentional?

<div class="word " style="display: inline-block; position: relative; transform: translate3d(0px, 0px, 0px); opacity: 1; transform-origin: 0% 100% 0px;">From</div>

You can add add a space or margin below the div tag to emulate the line-height property.

.word {
	margin: 0 0 6px 0;
}

Best regards,
Ismael

Hi,

Thank you for the inquiry.

We get this error when we try to submit the form in the checkout page.

Ungültige Rechnungs E-Mail-Adresse

We tried to replicate the issue on our own installation but have not been able to do so.

Did you install a custom checkout field editor plugin or extension for Woocommerce?

Best regards,
Ismael

Hi,

The video control is there but it’s not visible within the slider because the video is stretched as we explained in the following thread.

// https://kriesi.at/support/topic/video-controls-dont-show-up-on-full-width-slider/#post-1230269

Did you set the video slide’s Styling > Video Display settings to the second option (stretch)? The controls are NOT visible when this option is enabled because as the option says the theme has to stretch the video in order to cover the whole slider container and to keep any black bars from displaying. This also moves the controllers outside the slider container. Unfortunately, it’s not possible to adjust the style of the controls.

If you really need the controls to display, you have to set the Styling > Video Display to the first option.

Adding an audio toggle is possible, but it will require some amount of modification which is beyond the scope of support.

We provided the same kind of modification previously, but it’s for the color section element and only when using mp4 format. The same script might work for the slider elements but you have to adjust it a bit.

// https://kriesi.at/support/topic/adding-button-to-mute-unmute-audio-on-fullscreen-background-video-2/#post-931863

Best regards,
Ismael

Hey jonbuss,

Thank you for the inquiry.

We haven’t really encountered that issue before. Maybe there’s an overlay above the video layer? Is the brightness the same when you use the theme’s slider elements?

Please let us know once the site is live so that we can check it properly.

Best regards,
Ismael

Hi,

The space on mobile screens is quite limited and placing a table inside a lightbox container will decrease it even more. IMO, placing the table on a separate page is a better solution and maybe a better experience for users because they don’t have to scroll as much just to see the table content.

Thank you for your patience.

Best regards,
Ismael

Hi,

Thank you for the info.

As we mentioned earlier the order of the price and quantity in the cart container changes when the plugin is enabled. They can easily check that. Do they have an idea why it’s happening? Is there anything in the plugin that modifies the product or cart template?

Best regards,
Ismael

Hi,

Thank you for the update.

Looks like they removed the “Use the translation editor” checkbox from the Settings > Multilingual Content Setup tab. The remaining options don’t seem to be working properly with the advance layout builder (ALB). Have you tried cloning the site instead? You can then manually edit the content of the translated page directly in the Advance Layout Builder instead of using the String Translation panel.

Best regards,
Ismael

Hi,

Sorry for the delay. We tried to resize the video manually by editing the css directly in the browser inspector and we were able to control the audio.

Can we access the dashboard? We would like to be able to toggle the slider settings so that so we can check the video controls properly.

Best regards,
Ismael

Hi,

The permalink of the home page is not editable because Polylang has to set the permalinks automatically to properly redirect each language to their respective front pages. You might have to set the Home page for each language in the Settings > Reading panel. (see private field)

And if you don’t want to see the post or page title in the URL of the front page, enable the “The front page url contains the language code instead of the page name or page id” option in the Languages > Settings panel

Best regards,
Ismael

Hi,

Thank you for the update.

You have to create a new path for the shortcodes in the child theme directory by using the “avia_load_shortcodes” filter. Please check the documentation for more info:

// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb

After adding the “shortcodes” folder or path, create a duplicate of the enfold\config-templatebuilder\avia-shortcodes\tab_section folder inside the new shortcodes path, then edit the tab_section.php file. Inside the file, look for the extra_assets function and adjust the script URL so that it points to the new path in the child theme directory.

		function extra_assets()
		{
			//load css
			wp_enqueue_style( 'avia-module-tabsection', AviaBuilder::$path['pluginUrlRoot'] . 'avia-shortcodes/tab_section/tab_section.css', array( 'avia-layout' ), false );
			//load js
			wp_enqueue_script( 'avia-module-tabsection', AviaBuilder::$path['pluginUrlRoot'] . 'avia-shortcodes/tab_section/tab_section.js', array( 'avia-shortcodes' ), false, true );
		}

Related threads:

// https://kriesi.at/support/topic/how-to-make-the-submenu-sticky-on-mobile/#post-1225113
// https://kriesi.at/support/topic/issues-in-adding-custom-code-to-postslider-php-in-child-theme/#post-1230323
// https://kriesi.at/support/topic/content-slider-column-amount/#post-1224986

Best regards,
Ismael

Hey Hamalaga,

Thank you for the inquiry.

The timeline element in the “fuer-studierende” is not working properly because of a script error.

Uncaught TypeError: can't access property "prev_url", containerData is undefined
    request https://site.com/wp-content/plugins/the-events-calendar/src/resources/js/views/manager.js?ver=5.1.4:422
    onPopState https://site.com/wp-content/plugins/the-events-calendar/src/resources/js/views/manager.js?ver=5.1.4:396
    jQuery 2

It’s from The Events Calendar plugin.

To adjust the color of the timeline content, try to use this css code.

.av-milestone-content {
	color: #ffffff !important;
}

Best regards,
Ismael

Hi!

but normally I set up on the “slug” what I like to be seen as permalink

Is this before or after you created a page or post? You can only edit or assign custom permalink after creating the page or post.

and I normally left the home page with no slug

You could edit the post and change the permalink manually. Make sure that the URL is unique, so it doesn’t conflict with other URLs. It might take a while, maybe weeks or month, before these changes reflect in Google console.

You can also ask Google to re-crawl or re-index the site if necessary.

// https://support.google.com/webmasters/answer/6065812?hl=en

Crawling can take anywhere from a few days to a few weeks. Be patient and monitor progress using either the Index Status report or the URL Inspection tool.
All methods described here have about the same response time.
There is a quota for submitting individual URLs.
Requesting a recrawl multiple times for the same URL or sitemap won’t get it crawled any faster.

Regards,
Ismael

Hi,

You’re welcome. Please don’t hesitate to open a new thread if you need anything else.

Have a nice day ahead.

Best regards,
Ismael