Forum Replies Created
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AuthorPosts
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December 8, 2020 at 3:51 am in reply to: Equal height columns break layout in "The events calendar" events #1265658
Hey aledef,
Thank you for the inquiry.
The pages automatically redirect to the login page. We may need to login to the site first in order to check the pages. Please post the login details in the private field so that we could check the issue
Best regards,
IsmaelDecember 8, 2020 at 3:49 am in reply to: Cumulative Layout Shift (CLS) on related_posts on mobile #1265657Hey Rafael,
Thank you for the inquiry.
The layout shift might be caused by the Facebook comment field above the related posts section, which is dynamically inserted on page load. Does the layout shift warning occur when the comment plugin disabled?
Best regards,
IsmaelDecember 8, 2020 at 3:42 am in reply to: WooCommerce Place Order button is dissapearing durring load #1265656Hi,
Thank you for the update.
Try to add this css code to disable the button transition or animation.
.woocommerce-account .button, .woocommerce-checkout .button { -webkit-transition: none !important; transition: none !important; }Best regards,
IsmaelHi,
Thank you for the update.
The latest version is actually v4.7.6.4, which is now available on Themeforest. Please download it from the site or from your accounts panel and try to update the theme manually via FTP. The following documentation should help in case you are not familiar updating through FTP.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHi,
It is quite common to disable fixed elements on mobile devices because of the screen limitation, and sticky elements tend to be more of a distraction than help on mobile devices. Scrolling is also much easier on mobile devices compare to desktop because all you need to do is swipe, so menu or navigation support are not really necessary.
The go back to top button, which is a fixed element, is also disabled because mobile users can tap the top edge of the mobile screen twice to go back to the top of the page. If you would like to bring the button back on mobile view, please use this css code.
@media only screen and (max-width: 767px) { .responsive #scroll-top-link { display: block !important; } }Best regards,
IsmaelDecember 7, 2020 at 3:55 pm in reply to: Import didn't work! You might want to try reloading the page then try again #1265503Hi!
Thank you for the update.
Looks like the import process aborts after some time and returns a server error. Are you sure that the max_execution_time is set to 600s? Please post the FTP details in the private field so that we could check the PHP settings again. We will also try to import the demo manually using the xml files inside the enfold\includes\admin\demo_files directory.
If you want to try and import the demo manually using the xml files yourself, please check the following documentation.
// https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-
Best regards,
IsmaelHi,
Thank you for following up.
We did not find any invalid code in the css modifications above aside from an empty css declaration, which we removed. This is the formatted version of the css code in the site.
// https://pastebin.com/E2bq5B2V
It works when we add this css in the Quick CSS field.
@media only screen and (max-width: 767px) { .av-inner-masonry-content { display: none !important; } }See private field.
Best regards,
IsmaelDecember 7, 2020 at 9:08 am in reply to: Special Characters in a code block – unable to use suggested replacement #1265416Hi,
@laurent: You do not have to use the conversion plugin for that snippet. Please try to add the snippet as is without using the placeholders for the less and greater than symbols.
@cz: It is probably not working because of the textarea or the input fields. You may need to create a custom shortcode for the form or the input fields so that you do not have to embed them directly in the code block. Please check the shortcode API on how to create custom shortcodes.// https://codex.wordpress.org/Shortcode_API
Best regards,
IsmaelHi,
For some reason it still fails…
What do you mean? Did you remove the cache, or try to check the site on incognito mode? And please do not forget to toggle or temporarily disable the Performance > File Compression settings after adding the css modifications.
Best regards,
IsmaelDecember 7, 2020 at 9:00 am in reply to: Background Image Not Showing In Color Section When Code Block Is Present #1265413Hey imagestudios,
Thank you for the inquiry.
The parallax background is now visible throughout the whole section of the the-trails-at-san-dimas page. Did you manage to find a fix?
Best regards,
IsmaelHey javier,
Thank you for the inquiry.
The option to remove or hide the featured image is now located in the posts’ Layout > Featured Image settings. It has to be set to the second option in order to hide the featured image.
Best regards,
IsmaelDecember 7, 2020 at 8:47 am in reply to: Pagination Not Working – Enfold 4.7.6.4 and WordPress 5.5.3 #1265410Hey!
Thank you for the info.
This is a known issue with the pagination, but we might already know what is causing it. Please check the possible solutions in the following threads.
// https://kriesi.at/support/topic/portfolio-pagination-not-working-portfolio-entries/#post-1262629
// https://kriesi.at/support/topic/enfold-blog-posts-and-magazine-navigation-link-to-previous-page-not-working/#post-1264664Regards,
IsmaelHi,
Thank you for the info.
We tried to adjust the Events > Settings > Display > Month view events per day from 3 to -1 to display all events in the calendar, but the new events are still not showing. We also tried to remove transients because the plugin has a Month View Cache option where it caches the month view items using transients, but it did not help.
Have you tried disabling the other plugins temporarily? Did you add any custom snippet to the site?
Best regards,
IsmaelHi,
Thank you for the update.
Try to edit the page.php file and adjust the class name of the container_wrap from main_color to alternate_color. The container_wrap can be found around line 22 of the page template file.
<div class='container_wrap container_wrap_first main_color <?php avia_layout_class( 'main' ); ?>'>Please note that this modification will affect all pages that is using the template.
Best regards,
IsmaelDecember 7, 2020 at 8:16 am in reply to: Widget Area in Nav (Logo Left, Nav Left, Widget Right) #1265405Hi,
You are welcome! If you want to move the menu to the right instead, try to set the justify-content property from start to end to move the contents to the end or to the right of the flex contaner
#top #header #header_main .container.av-logo-container .inner-container { height: inherit; position: relative !important; flex-wrap: nowrap; justify-content: end; }Best regards,
IsmaelHi,
Thank you for the update.
How did you set the initial value to 6? We might have to adjust the value of the data-quantity attribute of the add_to_cart_button button or element on page load.
Something like this..jQuery(document).ready(function() { var add_to_cart_button = jQuery( ".add_to_cart_button" ); add_to_cart_button.data( "quantity", 6 ); });Best regards,
IsmaelHi,
Good to hear! Glad that you are now able to modify the email templates. Please feel free to open a new thread should you need anything else. We will close this one for now.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
You have to edit the contact form element in the advance layout builder and manually select the type of spam protection in the Content > Security > Contact Form Captcha settings. Right now, it is set to the second option or the numeric captcha question instead of Google ReCAPTCHA.
Best regards,
IsmaelHi,
Yes, that is fine. Please leave the modification for now, or post the WP and FTP details in the private field if you would like us to try and override the av_privacy_class class in the child theme, but we do not recommend this because there might be some changes in that class in future.
Thank you for your patience.
Best regards,
IsmaelHi,
Sorry for the delay. We could attach an event listener to the menu item so that when it is clicked, the corresponding portfolio item will open.
// https://api.jquery.com/click/
// https://www.w3schools.com/jquery/event_on.aspWe could use this function to open the portfolio item, or dispatch a click event based on the menu item that was clicked.
// https://api.jquery.com/trigger/
Best regards,
IsmaelHi,
Thank you for the update.
We added an invalid value to the white-space property above. Please look for this css code above.
.responsive .avia_scrollable_table .avia-data-table > thead > tr > th, .responsive .avia_scrollable_table .avia-data-table > tbody > tr > th, .responsive .avia_scrollable_table .avia-data-table > tfoot > tr > th, .responsive .avia_scrollable_table .avia-data-table > thead > tr > td, .responsive .avia_scrollable_table .avia-data-table > tbody > tr > td, .responsive .avia_scrollable_table .avia-data-table > tfoot > tr > td { white-space: wrap; }Adjust the value of the white-space property from “wrap” to “normal”.
.responsive .avia_scrollable_table .avia-data-table > thead > tr > th, .responsive .avia_scrollable_table .avia-data-table > tbody > tr > th, .responsive .avia_scrollable_table .avia-data-table > tfoot > tr > th, .responsive .avia_scrollable_table .avia-data-table > thead > tr > td, .responsive .avia_scrollable_table .avia-data-table > tbody > tr > td, .responsive .avia_scrollable_table .avia-data-table > tfoot > tr > td { white-space: normal; }And as suggested above, we could decrease the size of the text in the cells so that they do not overflow outside the cells.
Best regards,
IsmaelHi,
Thank you for the inquiry.
We tried to login to the dashboard but got temporary locked out. The login info seems to be invalid or something. Please check the info carefully so that we could login and check the site.
Best regards,
IsmaelHi,
Yes, we understand your concern. You might want to refrain from using the element as a product catalogue. One solution is to create a page that displays all the available categories in the shop so that the users will be well aware of the available product group. This option is actually available when using the Woocommerce plugin.
Thank you for your patience.
Best regards,
IsmaelHey GabrielSenn,
Thank you for the inquiry.
For some reason, the position of the caption_wrap is off — it is outside the image container. If it is possible to add custom class name to the MetaSlider layers, we could use the noHover class name to disable the image overlay effect.
Best regards,
IsmaelDecember 7, 2020 at 4:06 am in reply to: How to put commas to separate taxonomies from different groups of taxonomies #1265369Hi,
In WordPress, category and taxonomy are the same thing. Are you referring to the terms inside the categories or taxonomies? If so, you may need to get the WP_Term object or info based on the term ID. You can then check the taxonomy info of the current item and compare it against the taxonomy of the previous term. If the taxonomy of the current item is the same as the previous one, then we will not render a comma.
You will find the category loop in includes > loop-index.php file around line 285.if( ! empty( $taxonomies ) ) { foreach( $taxonomies as $taxonomy ) { if( ! in_array( $taxonomy, $excluded_taxonomies ) ) { $cats .= get_the_term_list( $the_id, $taxonomy, '', ', ', '' ) . ' '; } } }You may need to replace get_the_term_list with get_the_terms function to get a full list of the WP_Terms.UPDATE: Please ignore my message above, just try to edit the includes > loop-index.php file and around line 291, try to place a comma right after every set of terms.
$cats .= get_the_term_list( $the_id, $taxonomy, '', ', ', '' ) . ', ';Best regards,
IsmaelHey Rubén,
Thank you for the inquiry.
The theme is not yet compatible with AMP or does not contain AMP html or markup. Installing AMP extensions may not work completely with the theme because the plugin will not be able to convert all markup or html to the AMP version due to certain restrictions and limitations.
Please check the documentation below for the list of allowed and prohibited html tags.
// https://amp.dev/documentation/guides-and-tutorials/learn/spec/amphtml/?format=websites
Best regards,
IsmaelHey namgyal,
Thank you for the inquiry.
Unfortunately, handing out unlicensed copy of the theme is not allowed unless, if I am not mistaken, you have bought the extended license and that you have made a customized product out of the theme. The single license can only be used on a single site or domain.
Please check the license documentation for more info.
// https://themeforest.net/licenses/terms/extended
Best regards,
IsmaelHey solf,
Thank you for the inquiry.
The theme does not have that feature by default, but you might be able to do it using the Layer Slider plugin’s play-by-scroll option. Unfortunately, that option is only available in the premium version of the layer slider plugin.
// https://layerslider.kreaturamedia.com/sliders/play-by-scroll/
Best regards,
IsmaelHi,
Thank you for the update.
That would not be possible, unfortunately. As suggested above, the solution is to resize the image so that it has the same size or dimension as the rest of the images in the slider. You will then have to upload it again.
Best regards,
IsmaelDecember 4, 2020 at 2:59 pm in reply to: Easy slider : Issue on safari (unintended space before content under slider) #1265021 -
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