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October 19, 2020 at 5:25 am in reply to: Featured Image does appear on Portfolio Entry Page #1253782
Hi,
Thank you for the update.
The featured image of the post or portfolio items will only display automatically when the Block or Classic editor is in used. If you switch to the Advance Layout Builder, or the editor from the theme, the featured image will not display automatically, and so you have to add it manually as you have done using the slider, or any elements with image.
Best regards,
IsmaelOctober 19, 2020 at 5:21 am in reply to: Convert Plus Plugin dont work with the Enfold Theme #1253781Hi,
As you mentioned, I’d like to inform you that cookies are not stored in database i.e it has nothing to do with database entry.
Yes, thank you. We are quite aware that cookies are not stored in the database. What we are asking is which cookie does the “Enable Cookies” add to the local storage to prevent the popup from displaying again for people or users who already see it? If it is not by a cookie, then how does the plugin control the visibility of the popups?
Mike observed that removing all cookies in the local storage does not really help or it does not affect the behavior of the popups, so we are a bit confused how the plugin controls the visibility, or how it decides whether to display the popup again or not.
Best regards,
IsmaelOctober 19, 2020 at 5:14 am in reply to: Special Heading only loaded when "All Elements" have to be loaded #1253779Hey eee_lala,
Thank you for the inquiry.
As the option says, it will load elements that are actually added in the page and will remove or disable those that are not in used. The Special Heading element should be showing in the page because it was added in the builder. Please try to deactivate the plugins temporarily, see if one of them is causing the issue. You could also try to remove the special heading element from the page and add a new one.
Best regards,
IsmaelHey John,
Thank you for the inquiry.
We managed to send a message using the form after answering one of the random puzzles from Google ReCAPTCHA; we did not get any errors. Is the issue random?
Best regards,
IsmaelHi,
Thank you for the update.
We were able to reproduce the issue on our local installation and managed to find a possible solution. Please edit the js > avia-snippet-megamenu.js file, look for this code around line 152:
//bind event for mega menu megaItems.each(function (i) { $(this).hover( function () { delayCheck[i] = true; setTimeout(function () { megaDivShow(i); }, options.delay); }, function () { delayCheck[i] = false; setTimeout(function () { megaDivHide(i); }, options.delay); } ); });
.., and replace it with:
//bind event for mega menu megaItems.each(function (i) { $(this).hover( function () { delayCheck[i] = true; setTimeout(function () { megaDivShow(i); }, options.delay); }, function () { delayCheck[i] = false; setTimeout(function () { megaDivHide(i); }, options.delay); } ); $(this).find('>a').focus(function () { delayCheck[i] = true; setTimeout(function () { megaDivShow(i); }, options.delay); }); $(this).find('>.avia_mega_div > ul li:last-child > ul li:last-child a').focusout(function () { delayCheck[i] = false; setTimeout(function () { megaDivHide(i); }, options.delay); }); });
Please do not forget to toggle the Performance > File Compression settings after doing the modification.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Have you tried setting the position of the first section or the hero banner to fixed? This should make that particular section sticky, but it looks a bit distracting and it also consumes a lot of space leaving less for the more important content.
#av_section_1 { position: fixed; }
Best regards,
IsmaelHi,
Thank you for the inquiry.
The language switcher is not displaying because in the WPML > Languages > Menu language switcher panel, the selected menu was the “Top menu” instead of the actual default menu which is the “Menu 1”. We adjusted the settings accordingly.
Best regards,
IsmaelHi,
1-2.) Another recommendation in the tool is to leverage the browser cache, which is a basic requirement but it is missing in the site, which means that the site is not fully optimized yet.
Did you install a cache plugin? The cache plugin should automatically configure this option, but if you want to do it manually, you could use the snippet from the following documentation.
// https://gtmetrix.com/leverage-browser-caching.html
// https://wordpress.org/support/article/optimization/#browser-cachingPlease note that site optimization is the developers’ responsibility, so if you are not familiar with it, you could hire a freelance developer to help further with the site optimization.
3.) We did not say that you should only use text and not use media files or images. It is just recommended to limit the size of the pages specially when the site is on a shared hosting. Where is the site hosted, and what is the specs of the server?
Best regards,
IsmaelHi,
Thank you for info.
There is an additional Privacy & Cookies options in the theme if you want to initially disable the external scripts including the spam protection and maps from Google, until the users give their consent to enable those features. The scripts will not work unless the visitor accepted the cookies.
// https://kriesi.at/documentation/enfold/privacy-cookies/
Best regards,
IsmaelHi,
Thank you for the info.
We modified that line a bit to show the image_content instead of the post_content.
$items .= "<div class='av-masonry-entry-description' {$markup}>{$entry['image_content']}</div>";
Please remove the browser cache before checking the page. (see private field)
Best regards,
Ismael-
This reply was modified 4 years, 9 months ago by
Ismael.
Hey condonpb,
Thank you for the inquiry.
We could edit the first column in the row and set the Row Settings > Row Screen Options > Fullwidth Break Point to the second option so that the columns break or go full width on tablet view or devices with screens smaller than 989px.
Best regards,
IsmaelOctober 16, 2020 at 3:50 am in reply to: Function to edit config-woocommerce/config.php file in child theme? #1253121Hi,
Thank you for the inquiry.
The config file cannot be overridden in the child theme, so you have to disable the default function first before creating your own. The file usually contains action hooks and filters, so they can be removed when necessary using the remove_action or remove_filter function, or by creating a function with the same name.
// https://developer.wordpress.org/reference/functions/remove_action/
// https://developer.wordpress.org/reference/functions/remove_filter/Which function are you trying to modify?
Best regards,
IsmaelHi,
Thank you for the update.
You have to set the Privacy & Cookies > Cookie Handling > Default Cookie Behaviour settings to the first or second option to enable external scripts by default event without user consent.
For the contact form, there is an element or field called Checkbox which can also be used for the terms and conditions.
Best regards,
IsmaelHey Katrin,
Thank you for the inquiry.
We cannot see the issue on phone view using browser emulation — the horizontal gallery is correctly positioned below the header above the section with the gray background. Could you provide a screenshot of the issue using imgur or dropbox?
Best regards,
IsmaelHi,
Thank you for the inquiry.
Did you mute the video? Please note that autoplay is not allowed when audio is enabled, so users have to play it manually. To make the videos autoplay on page load, you have to disable the sound or mute it.
// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
Best regards,
IsmaelHi,
Thank you for the info.
For some reason, the top position of the full width submenu element is off on initial load, or when the page is scrolled. To fix the issue, we could use this css code to adjust the position of the sub menu container when the header is scrolled.
.header-scrolled + #main > .av-submenu-container { top: 75px !important; }
Best regards,
IsmaelOctober 15, 2020 at 8:28 am in reply to: AVIA Layout Builder blocks won't load after WordPress update #1252945Hi,
The theme is only available on Themeforest, so you might have to wait for the Envato team to give you your new password before you could download the theme again from the account panel. For the meantime, please try to disable the Performance > File Compression settings, and disable the cache plugin temporarily — see if it helps get rid of the issue.
Thank you for your patience.
Best regards,
IsmaelHi,
the top is cut off in smaller screen resolutions e.g.1920 x 1080
This is quite expected because the aspect ratio of the background image has to be retained; otherwise, it will be distorted. The background image has to be stretched in order to cover the whole section and parts of it may have to overflow outside the background positioning area in order to keep its aspect ratio. You could set the Background Repeat to Scale to fit, but this will create white spaces around the section.
Best regards,
IsmaelHey diefleischerei,
Thank you for the inquiry.
You could either create a copy of the footer.php or header.php templates from the parent theme to the child theme directory, or use the wp_head or wp_footer hook in the existing functions.php file to insert the script.
// https://developer.wordpress.org/reference/hooks/wp_head/
// https://developer.wordpress.org/reference/hooks/wp_footer/Usage examples of the hooks:
// https://kriesi.at/support/topic/move-post-date-info-above-post-title/#post-1252569
// https://kriesi.at/support/topic/enfold-sidebar-menu-need-it-to-stick-to-the-side-but-also-scroll/#post-1251873Best regards,
IsmaelHey BvHolt,
Thank you for the inquiry.
Looks like the parent page is missing from the breadcrumb. Did you modify the breadcrumb trail, or add any modifications for the breadcrumb in the functions.php file?
Best regards,
IsmaelHi,
Sorry for the delay. We did not find the recommended css code anywhere in the site, so we added it again in the Quick CSS field. The modification changed the font size of the toggler and the color of the links inside the toggle content. Please remove the browser cache prior to checking the page.
Best regards,
IsmaelHi,
Thank you for the update.
Did you remove your custom script after adding the recommended snippet? Please post the login details in the private field so that we could check the script further.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Instead of using the gallery, try to use the Image and the Column elements to manually create a grid layout. Inside each column, you could insert additional element such as the Icon element with a custom link and a Text/Code Block element for the image description or summary.
If you really want to use the Masonry Gallery, you might be able to add a custom link in the excerpt or image caption.
Best regards,
IsmaelHey DeusDesign,
Thank you for the inquiry.
1.) We cannot find the map in the page. Where did you add it? Any shortcodes added in a code block should work automatically.
2.) What do you mean by paging? Please provide a screenshot so that we can understand the issue better.
Best regards,
IsmaelHi,
Sorry for the delay. We added this css code to adjust the width of the menu items when the screen width is less than 1366px.
@media only screen and (max-width: 1366px) { .av-main-nav > li { width: auto !important; } }
Best regards,
IsmaelHey stefanos,
Thank you for the inquiry.
This is not possible out of the box, so it will require a custom script which is out the scope of support. You may need to hire a freelance developer to create the custom script.
Best regards,
IsmaelHi,
Sorry for the delay. The Ecwid Ecommerce Shopping Cart generates the following error which prevents the advance layout builder from loading properly.
Uncaught TypeError: can't access property "doc", tinymce.activeEditor.dom is undefined checkEcwid https://labyrinth-der-legenden.de/wp-content/plugins/ecwid-shopping-cart/js/store-editor-page.js?ver=6.10.6:133
Can we deactivate this plugin temporarily so that we could check the page?
Best regards,
IsmaelHey Diana,
Thank you for the inquiry.
It is possible to make the menu accessible using the keyboard but we have to edit the menu script. We provided the required modifications in the following thread.
Best regards,
IsmaelHi,
We tried to access the dashboard but login info above is incorrect. Please check the details carefully and create a new thread so that we could close this one.
Best regards,
IsmaelHey diefleischerei,
Thank you for the inquiry.
You seem to be using the embedded subscription form from Mailchimp instead of the Mailchimp Signup element from the theme. Is that correct?
We tried to sign up using the form and it seems to be working just fine, but it opens a new tab instead of finishing the signup process in the same page and the accompanied captcha looks broken. Have you tried using the Mailchimp Signup element from the Advance Layout Builder?
Best regards,
Ismael -
This reply was modified 4 years, 9 months ago by
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