Forum Replies Created

Viewing 30 posts - 15,601 through 15,630 (of 66,126 total)
  • Author
    Posts
  • in reply to: Featured Image does appear on Portfolio Entry Page #1253782

    Hi,

    Thank you for the update.

    The featured image of the post or portfolio items will only display automatically when the Block or Classic editor is in used. If you switch to the Advance Layout Builder, or the editor from the theme, the featured image will not display automatically, and so you have to add it manually as you have done using the slider, or any elements with image.

    Best regards,
    Ismael

    in reply to: Convert Plus Plugin dont work with the Enfold Theme #1253781

    Hi,

    As you mentioned, I’d like to inform you that cookies are not stored in database i.e it has nothing to do with database entry.

    Yes, thank you. We are quite aware that cookies are not stored in the database. What we are asking is which cookie does the “Enable Cookies” add to the local storage to prevent the popup from displaying again for people or users who already see it? If it is not by a cookie, then how does the plugin control the visibility of the popups?

    Mike observed that removing all cookies in the local storage does not really help or it does not affect the behavior of the popups, so we are a bit confused how the plugin controls the visibility, or how it decides whether to display the popup again or not.

    Best regards,
    Ismael

    Hey eee_lala,

    Thank you for the inquiry.

    As the option says, it will load elements that are actually added in the page and will remove or disable those that are not in used. The Special Heading element should be showing in the page because it was added in the builder. Please try to deactivate the plugins temporarily, see if one of them is causing the issue. You could also try to remove the special heading element from the page and add a new one.

    Best regards,
    Ismael

    in reply to: Google Recaptacha error #1253159

    Hey John,

    Thank you for the inquiry.

    We managed to send a message using the form after answering one of the random puzzles from Google ReCAPTCHA; we did not get any errors. Is the issue random?

    Best regards,
    Ismael

    in reply to: Make Mega Menu accessible #1253157

    Hi,

    Thank you for the update.

    We were able to reproduce the issue on our local installation and managed to find a possible solution. Please edit the js > avia-snippet-megamenu.js file, look for this code around line 152:

    //bind event for mega menu
    			megaItems.each(function (i) {
    
    				$(this).hover(
    					function () {
    						delayCheck[i] = true;
    						setTimeout(function () { megaDivShow(i); }, options.delay);
    					},
    
    					function () {
    						delayCheck[i] = false;
    						setTimeout(function () { megaDivHide(i); }, options.delay);
    					}
    				);
    			});
    

    .., and replace it with:

    //bind event for mega menu
    			megaItems.each(function (i) {
    
    				$(this).hover(
    					function () {
    						delayCheck[i] = true;
    						setTimeout(function () { megaDivShow(i); }, options.delay);
    					},
    
    					function () {
    						delayCheck[i] = false;
    						setTimeout(function () { megaDivHide(i); }, options.delay);
    					}
    				);
    
    				$(this).find('>a').focus(function () {
    					delayCheck[i] = true;
    					setTimeout(function () { megaDivShow(i); }, options.delay);
    				});
    
    				$(this).find('>.avia_mega_div > ul li:last-child > ul li:last-child a').focusout(function () {
    					delayCheck[i] = false;
    					setTimeout(function () { megaDivHide(i); }, options.delay);
    				});
    			});
    

    Please do not forget to toggle the Performance > File Compression settings after doing the modification.

    Best regards,
    Ismael

    in reply to: Customer header with images for different pages #1253152

    Hi,

    Thank you for the inquiry.

    Have you tried setting the position of the first section or the hero banner to fixed? This should make that particular section sticky, but it looks a bit distracting and it also consumes a lot of space leaving less for the more important content.

    #av_section_1 {
    	position: fixed;
    }
    

    Best regards,
    Ismael

    in reply to: WPML Language Switcher Missing From Menu #1253142

    Hi,

    Thank you for the inquiry.

    The language switcher is not displaying because in the WPML > Languages > Menu language switcher panel, the selected menu was the “Top menu” instead of the actual default menu which is the “Menu 1”. We adjusted the settings accordingly.

    Best regards,
    Ismael

    in reply to: Bad speed values #1253140

    Hi,

    1-2.) Another recommendation in the tool is to leverage the browser cache, which is a basic requirement but it is missing in the site, which means that the site is not fully optimized yet.

    Did you install a cache plugin? The cache plugin should automatically configure this option, but if you want to do it manually, you could use the snippet from the following documentation.

    // https://gtmetrix.com/leverage-browser-caching.html
    // https://wordpress.org/support/article/optimization/#browser-caching

    Please note that site optimization is the developers’ responsibility, so if you are not familiar with it, you could hire a freelance developer to help further with the site optimization.

    3.) We did not say that you should only use text and not use media files or images. It is just recommended to limit the size of the pages specially when the site is on a shared hosting. Where is the site hosted, and what is the specs of the server?

    Best regards,
    Ismael

    in reply to: Recaptcha V3 not working good #1253133

    Hi,

    Thank you for info.

    There is an additional Privacy & Cookies options in the theme if you want to initially disable the external scripts including the spam protection and maps from Google, until the users give their consent to enable those features. The scripts will not work unless the visitor accepted the cookies.

    // https://kriesi.at/documentation/enfold/privacy-cookies/

    Best regards,
    Ismael

    in reply to: Enfold masonry media description #1253127

    Hi,

    Thank you for the info.

    We modified that line a bit to show the image_content instead of the post_content.

    $items .=	"<div class='av-masonry-entry-description' {$markup}>{$entry['image_content']}</div>";
    

    Please remove the browser cache before checking the page. (see private field)

    Best regards,
    Ismael

    • This reply was modified 4 years, 9 months ago by Ismael.
    in reply to: Enold Ipad issue #1253122

    Hey condonpb,

    Thank you for the inquiry.

    We could edit the first column in the row and set the Row Settings > Row Screen Options > Fullwidth Break Point to the second option so that the columns break or go full width on tablet view or devices with screens smaller than 989px.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    The config file cannot be overridden in the child theme, so you have to disable the default function first before creating your own. The file usually contains action hooks and filters, so they can be removed when necessary using the remove_action or remove_filter function, or by creating a function with the same name.

    // https://developer.wordpress.org/reference/functions/remove_action/
    // https://developer.wordpress.org/reference/functions/remove_filter/

    Which function are you trying to modify?

    Best regards,
    Ismael

    in reply to: Cookie Google Analytics enabled by default #1253120

    Hi,

    Thank you for the update.

    You have to set the Privacy & Cookies > Cookie Handling > Default Cookie Behaviour settings to the first or second option to enable external scripts by default event without user consent.

    For the contact form, there is an element or field called Checkbox which can also be used for the terms and conditions.

    Best regards,
    Ismael

    in reply to: Problems with header and Gallery on tablet screen #1252952

    Hey Katrin,

    Thank you for the inquiry.

    We cannot see the issue on phone view using browser emulation — the horizontal gallery is correctly positioned below the header above the section with the gray background. Could you provide a screenshot of the issue using imgur or dropbox?

    Best regards,
    Ismael

    in reply to: Background videos playing irregularly #1252950

    Hi,

    Thank you for the inquiry.

    Did you mute the video? Please note that autoplay is not allowed when audio is enabled, so users have to play it manually. To make the videos autoplay on page load, you have to disable the sound or mute it.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Best regards,
    Ismael

    in reply to: Secondary menu bar with a transparent gap #1252948

    Hi,

    Thank you for the info.

    For some reason, the top position of the full width submenu element is off on initial load, or when the page is scrolled. To fix the issue, we could use this css code to adjust the position of the sub menu container when the header is scrolled.

    .header-scrolled + #main > .av-submenu-container {
        top: 75px !important;
    }
    

    Best regards,
    Ismael

    Hi,

    The theme is only available on Themeforest, so you might have to wait for the Envato team to give you your new password before you could download the theme again from the account panel. For the meantime, please try to disable the Performance > File Compression settings, and disable the cache plugin temporarily — see if it helps get rid of the issue.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Color section: Fixed image – issues #1252943

    Hi,

    the top is cut off in smaller screen resolutions e.g.1920 x 1080

    This is quite expected because the aspect ratio of the background image has to be retained; otherwise, it will be distorted. The background image has to be stretched in order to cover the whole section and parts of it may have to overflow outside the background positioning area in order to keep its aspect ratio. You could set the Background Repeat to Scale to fit, but this will create white spaces around the section.

    Best regards,
    Ismael

    in reply to: mailchimp enfold #1252942

    Hey diefleischerei,

    Thank you for the inquiry.

    You could either create a copy of the footer.php or header.php templates from the parent theme to the child theme directory, or use the wp_head or wp_footer hook in the existing functions.php file to insert the script.

    // https://developer.wordpress.org/reference/hooks/wp_head/
    // https://developer.wordpress.org/reference/hooks/wp_footer/

    Usage examples of the hooks:

    // https://kriesi.at/support/topic/move-post-date-info-above-post-title/#post-1252569
    // https://kriesi.at/support/topic/enfold-sidebar-menu-need-it-to-stick-to-the-side-but-also-scroll/#post-1251873

    Best regards,
    Ismael

    in reply to: breadcrumbs avia-breadcrumbs error #1252941

    Hey BvHolt,

    Thank you for the inquiry.

    Looks like the parent page is missing from the breadcrumb. Did you modify the breadcrumb trail, or add any modifications for the breadcrumb in the functions.php file?

    Best regards,
    Ismael

    in reply to: FAQ Widget: Font size and links #1252940

    Hi,

    Sorry for the delay. We did not find the recommended css code anywhere in the site, so we added it again in the Quick CSS field. The modification changed the font size of the toggler and the color of the links inside the toggle content. Please remove the browser cache prior to checking the page.

    Best regards,
    Ismael

    in reply to: Link to a tab in tab section #1252937

    Hi,

    Thank you for the update.

    Did you remove your custom script after adding the recommended snippet? Please post the login details in the private field so that we could check the script further.

    Best regards,
    Ismael

    in reply to: Suggestion needed for media gallery #1252933

    Hi,

    Thank you for the inquiry.

    Instead of using the gallery, try to use the Image and the Column elements to manually create a grid layout. Inside each column, you could insert additional element such as the Icon element with a custom link and a Text/Code Block element for the image description or summary.

    If you really want to use the Masonry Gallery, you might be able to add a custom link in the excerpt or image caption.

    Best regards,
    Ismael

    in reply to: Shortcode in page #1252930

    Hey DeusDesign,

    Thank you for the inquiry.

    1.) We cannot find the map in the page. Where did you add it? Any shortcodes added in a code block should work automatically.

    2.) What do you mean by paging? Please provide a screenshot so that we can understand the issue better.

    Best regards,
    Ismael

    in reply to: Changes to CSS #1252927

    Hi,

    Sorry for the delay. We added this css code to adjust the width of the menu items when the screen width is less than 1366px.

    @media only screen and (max-width: 1366px) {
        .av-main-nav > li {
    	width: auto !important;
        }
    }

    Best regards,
    Ismael

    in reply to: Center mansory items when less than colums #1252926

    Hey stefanos,

    Thank you for the inquiry.

    This is not possible out of the box, so it will require a custom script which is out the scope of support. You may need to hire a freelance developer to create the custom script.

    Best regards,
    Ismael

    in reply to: Background video in Color Section does not appear #1252924

    Hi,

    Sorry for the delay. The Ecwid Ecommerce Shopping Cart generates the following error which prevents the advance layout builder from loading properly.

    Uncaught TypeError: can't access property "doc", tinymce.activeEditor.dom is undefined
        checkEcwid https://labyrinth-der-legenden.de/wp-content/plugins/ecwid-shopping-cart/js/store-editor-page.js?ver=6.10.6:133
    

    Can we deactivate this plugin temporarily so that we could check the page?

    Best regards,
    Ismael

    in reply to: Accessibility website #1252799

    Hey Diana,

    Thank you for the inquiry.

    It is possible to make the menu accessible using the keyboard but we have to edit the menu script. We provided the required modifications in the following thread.

    // https://kriesi.at/support/topic/accessibility-issues-with-main-nav-leaves-us-sites-in-danger-of-lawsuits/#post-1226327

    Best regards,
    Ismael

    in reply to: Error while creating/deleting page #1252794

    Hi,

    We tried to access the dashboard but login info above is incorrect. Please check the details carefully and create a new thread so that we could close this one.

    Best regards,
    Ismael

    in reply to: signup form #1252791

    Hey diefleischerei,

    Thank you for the inquiry.

    You seem to be using the embedded subscription form from Mailchimp instead of the Mailchimp Signup element from the theme. Is that correct?

    We tried to sign up using the form and it seems to be working just fine, but it opens a new tab instead of finishing the signup process in the same page and the accompanied captcha looks broken. Have you tried using the Mailchimp Signup element from the Advance Layout Builder?

    Best regards,
    Ismael

Viewing 30 posts - 15,601 through 15,630 (of 66,126 total)