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  • October 12, 2020 at 12:22 pm #1252255
    Mainfilmtv

    Hello,
    I am using youtube videos in my backgrounds on the website. Unfortunately, the videos play and stop immediately on some browsers. Some times they work and most of the time they dont, it plays and stops.

    The website link is attached in the private content. Would be grateful if i can get any help for this issue. To detect the problem, you can try running the website on different browser like safari, firefox, etc.

    October 13, 2020 at 12:44 pm #1252521
    Mainfilmtv

    I have also attached the videos of the issue i am facing, in first video everything works well, in second video in firefox the videos dont work after starting.

    October 15, 2020 at 8:47 am #1252950
    Ismael

    Hi,

    Thank you for the inquiry.

    Did you mute the video? Please note that autoplay is not allowed when audio is enabled, so users have to play it manually. To make the videos autoplay on page load, you have to disable the sound or mute it.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Best regards,
    Ismael

    October 15, 2020 at 11:45 am #1252981
    Mainfilmtv

    Thankyou for the reply, The videos are from vimeo. I have not muted the videos from anywhere, just added the link of my vimeo in the background video options from elementor.

    • This reply was modified 3 years, 9 months ago by Mainfilmtv.
    October 16, 2020 at 12:36 pm #1253241
    Rikard

    Hi,

    Thanks for the update. If you are using a third party layout builder then you will have to reach out to their support, we can only provide support for our own layout builder.

    Best regards,
    Rikard

    October 16, 2020 at 12:39 pm #1253242
    Mainfilmtv

    I am using Elementor…

    October 18, 2020 at 4:19 am #1253556
    Rikard

    Hi,

    Thanks for the update. Please reach out to their support to see if they can help you out.

    Best regards,
    Rikard

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