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Viewing 30 posts - 15,511 through 15,540 (of 66,839 total)
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  • in reply to: Burger menu scrolling #1272485

    Hi,

    saying: Syntax error, unexpected T_STRING, expecting ‘)’

    Sorry about that. There is a minor syntax error in the snippet, but we corrected it just now. Please try to add the snippet again in the functions.php file.

    Is the navigation still working when this issue happens? Looks like it is not really that obtrusive or noticeable, and will probably not happen unless you intentionally try to reproduce it.

    Best regards,
    Ismael

    in reply to: Enfold update Google Recaptcha error #1272479

    Hi,


    @Hagen404
    : Thank you for opening a new thread. Please continue the discussion there. We will close this one for now.

    Best regards,
    Ismael

    Hi Hagen404!

    Thank you for the inquiry.

    The spam protection or the Google ReCAPTCHA is not loading initially because the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior is set to the 3rd option, so users have to manually enable the feature in the privacy modal popup, then accept the cookies explicitly. The spam protection should work afterwards.

    If you would like it to automatically work without the required cookies or without the user having to accept the cookies first, you have to set the Default Cookie Behavior to the first or second option.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Did you adjust the Form Element Label of default email address field? It is possible that the new label or name of the field is not recognized by the contact form, so the email address field value is never used. Please post a link to the page containing the contact form so that we could check it properly.

    These are the recognized email field name.

    array( 'e-mail', 'email', 'mail' );
    

    Best regards,
    Ismael

    in reply to: Woocommerce Shop Page Avia Layout Builder disabled #1272183

    Hi,

    Thank you for the update.

    once I set a page as shop page Avia Layout designer is disabled and I can’t work on it with ALD anymore.

    You cannot use the Advance Layout Builder (ALB) for the base or main shop page by default. The builder will be automatically disabled once the page is set as the shop page and it will display the default template for the product page instead. If you want to enable the ALB back for the shop page, you have to use the following snippet in the functions.php file.

    add_theme_support( 'avia_custom_shop_page' );
    

    However, please note that this will cause a lot of the default functionality or options such as the default product widgets to not work properly in the shop page. Fore more info, please check the documentation.

    // https://kriesi.at/documentation/enfold/woocommerce-shop/#custom-woocommerce-shop-overview-with-advanced-layout-editor

    Best regards,
    Ismael

    in reply to: Custom field for 2nd author? #1272180

    Hi,

    Thank you for the update.

    Would you like to add this in the post page? You may have to modify the includes > loop-index.php file in order to render the custom fields in the post page. But you have to create the custom field first, add a custom value to that field when editing the posts or pages, edit the mentioned template file above, then use the get_field function from the plugin. The following documentation should help.

    // https://www.advancedcustomfields.com/resources/code-examples/
    // https://www.advancedcustomfields.com/resources/get_field/

    Best regards,
    Ismael

    in reply to: HTTPS version of my site won't work #1272179

    Hi,

    Thank you for the inquiry.

    How did you install the SSL certificate? Did you use a tool to install the SSL certificate? The tool should automatically configure the httpd.conf file and create another config file for https or ssl after installing the certificate, but you could manually create it if it doesn’t exist. Do you have access to the httpd.conf file?

    Example of the SSL config.

    // https://httpd.apache.org/docs/2.4/ssl/ssl_howto.html

    Have you tried doing a search and replace to change all URL from http to https?

    // https://themify.me/blog/mass-replace-urls-https-wordpress-database

    Best regards,
    Ismael

    in reply to: align this page to the right #1272171

    Hey Yossi,

    Thank you for the inquiry.

    Looks like you are using a custom element for the grid layout in the page, which contains a div with class name lsd-masonry-view-wrapper. What is the name of the masonry plugin? We might be able to use an option from the plugin where you could set the item sorting to RTL instead of LTR.

    Best regards,
    Ismael

    in reply to: Again Issues with Gallery #1272168

    Hey!

    Alright. The large thumbnail is set as the default size for the lightbox script, and currently the width is set to 1030px. You have to adjust the width and height of the large thumbnail in the Settings > Media panel, and as suggested above, you have to regenerate the thumbnails or upload the images again afterwards.

    Now if you want to decrease the file size of the generated thumbnails or images, please refer to our suggestions above. Just use the filter in the functions.php file, refresh the page and once again, regenerate the thumbnails or upload them again.

    However, if you want to use a different thumbnail size other than the default large thumbnail, try to use the provided filter in the previous thread.

    // https://kriesi.at/support/topic/thumbnail-size-in-galleries-2/#post-1142492

    This should set the lightbox thumbnail size to full instead of large.

    Best regards,
    Ismael

    in reply to: captions and navigation disappeared #1272166

    Hi,

    Glad to know that you were able to fix it. Please do not hesitate to open a new thread should you need anything else, and we hope that we will be able to reply faster and help you better with your next inquiries.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: remove category from url #1272165

    Hey therapiezentrumkahlgrund,

    Thank you for the inquiry.

    You have to remove the %category% and only use the %postname% in the Settings > Permalinks field if you want to remove the category from the URL. Could you provide a link to or URL of one of the posts where you would like to remove the category path?

    Best regards,
    Ismael

    in reply to: Instagram 429 Error #1272160

    Hi,

    Thank you for the update.

    There is a dedicated element for the Smash Balloon plugin in the Advance Layout Builder, which is called “Instagram Feed”. You could use that element to display images or posts from your Instagram account, but you have to configure the Smash Balloon plugin first, connect it to your Instagram account and provide an API key.

    // https://smashballoon.com/doc/setting-up-the-free-instagram-feed-wordpress-plugin/?instagram

    Best regards,
    Ismael

    in reply to: Icon Grid Flip Boxes with Images no longer work #1272026

    Hi,

    Thank you for the inquiry.

    In the modification above, looks like you completely removed the title attribute instead of just omitting the esc_html function. That will cause the title to not render at all. Please try to replace the line with the following code instead.

    $output .=					"<{$title_el} class='av_icongrid_title icongrid_title{$icongrid_title} {$av_title_font_classes} {$title_el_cls}' {$markup} {$title_styling_str}>"  . $atts['title'] . "</{$itle_el}>";
    

    Best regards,
    Ismael

    in reply to: Hide blog meta elements #1272022

    Hey Rocuant,

    Thank you for the inquiry.

    The post comment count and category are not displaying in the publicaciones page, so it seems that the settings are actually working. Is this correct? If this is not the case, please provide a direct link to the page where the issue occurs.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    Glad to know that you have found a working solution. Disabling the file compression settings will just prevent the theme from merging the scripts and stylesheets into a single compressed file, but you should still be able to do this using a different plugin such as Autoptimize or BWP Minify.

    Best regards,
    Ismael

    Hey Liliane,

    Thank you for the inquiry.

    Have you tried adjusting the Slider Settings > Layout > Slide Type & Dimension settings? It actually looks fine on our end — the slider resizes properly as you can see in the screenshot below.

    Screenshot: https://imgur.com/D6JJZt2

    How would you like the slider to display on smaller screens?

    Best regards,
    Ismael

    in reply to: Shop page doesn't show products #1272019

    Hey grassifrancesca,

    Thank you for the inquiry.

    It might not be working correctly because the site contains or is still using an older version of the theme. Please try to update the theme from version 4.5 to the latest version, which is 4.7.6.4. After the theme update, try to disable the Performance > File Compression settings temporarily. Let us know if that helps.

    Best regards,
    Ismael

    in reply to: Woocommerce Shop Page #1272018

    Hey Nik,

    Thank you for the inquiry.

    We cannot check the site because it is currently on maintenance mode. Please post the login details in the private field so that we could check the site further.

    To adjust the position of the shop banner, you may need to use a different hook for the avia_woocommerce_overview_banner_image function or callback. Currently, the function is attached to the woocommerce_before_shop_loop action hook in the enfold\config-woocommerce\config.php file.

    add_action( 'woocommerce_before_shop_loop', 'avia_woocommerce_overview_banner_image', 10);
    add_action( 'woocommerce_before_shop_loop', 'woocommerce_taxonomy_archive_description', 11 );
    

    Best regards,
    Ismael

    in reply to: Missing h2 woocommerce-loop-product title #1272016

    Hi,

    Thank you for the inquiry.

    The title of the products in the related section are now displaying correctly. Is this fixed? As @Guenni07 explained, the title was not displaying because of the css modification.

    Best regards,
    Ismael

    Hey werbeagenturlauf,

    Thank you for the inquiry.

    Would you like to display the summary or excerpt of the searched items? You may need to manually add them using the Excerpt box in the page or post editor because the content created using the Advance Layout Builder (ALB) will not automatically display in the search results page. If you do not see an Excerpt box in the post editor, enable it from the Screen Options.

    Best regards,
    Ismael

    in reply to: Enfold – Remove "portfolio-item" from the URL #1271896

    Hi!

    Thank you for the update.

    Y’all helped us remove them from our company site

    You might be referring to this snippet or filter, which modifies the post link.

    // https://kriesi.at/support/topic/masonry-gallery-order-and-sizing/#post-741588

    UPDATE: We tested the filter but for some reason it is no longer working as expected. It does remove the base slug, but the portfolio item returns a 404 error page. We will let you know once we have found the issue.

    The solution from this article might help.

    // https://kellenmace.com/remove-custom-post-type-slug-from-permalinks/

    Regards,
    Ismael

    Hi,

    We are still trying to figure out why this is not working on Safari browsers. You can check the discussion in the following thread.

    // https://kriesi.at/support/topic/mediaelementplayer-and-safari/

    Best regards,
    Ismael

    in reply to: Media Upload and Enfold's Thumbnail Sizes #1271791

    Hey!

    These file-size is best for the file – but we recognize that a lot of the calculated are much bigger than the original file.

    Since the previous filters are not working in the child theme, it is possible that the quality is still set to 100, or that the compression level was not decreased during the time the images are uploaded, and thus the size of the generated thumbnails are bigger compare to the original image. If am not mistaken, you are already aware of this.

    // https://kriesi.at/support/topic/does-enfold-theme-actually-resize-the-image-it-puts-into-a-post-or-page/#post-1211676

    Cheers!
    Ismael

    in reply to: Again Issues with Gallery #1271788

    Hi,

    The image used in the lightbox container is actually a thumbnail. Please try to add this snippet in the functions.php file to adjust the compression quality of the uploaded images including the thumbnail used in the lightbox container. And after adding the code, refresh the page, then upload the images again or regenerate the thumbnails.

     add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1);
     add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1);
    
     function avf_set_quality_mod($quality) {
    	$quality = 80;
    	return $quality;
     }
    

    The theme sets the default quality to 100.

    Best regards,
    Ismael

    Hi,

    It is possible but it will require modifications that are beyond the scope of support. By default, the search template is only used to display default posts, but not products. You may need to hire a freelance developer or contact our partner Codeable to help you with the customization.

    // https://kriesi.at/contact/customization

    Best regards,
    Ismael

    in reply to: Want to turn my website in to E-commerce site. #1271786

    Hi,

    Yes, that should work if you are not planning to translate Woocommerce pages to another language. You should be able to translate default pages and posts using Polylang without the extra plugin. However, if you are having issue with the plugins, you may need to contact the plugin developers for further assistance.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Cumulative Layout Shift too high #1271785

    Hi,

    Thank you for following up.

    Is it alright if we have access to the dashboard? We would like to check if lazy loading is actually not affecting the CLS score. And according to the pagespeed insight tool, there are too many elements in the DOM or the page, or that the content is quite long. You may have to consider removing some of the elements if possible.

    Best regards,
    Ismael

    in reply to: Falsche Anordnung der Grid Rows in der mobilen Ansicht #1271782

    Hi,

    Edit one of the Grid Row element, go to the Advanced tab and in the Responsive toggle, you should find the Element Visibility settings. They are a set of checkboxes that you could use to control the visibility of the element on different devices or screen sizes.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Lightbox #1271780

    Hi,

    Thank you for the info.

    Since we are clicking a link with anchor, it is possible that it is also triggering the smooth scroll function from the theme and of course it is using jQuery. Did you also install a plugin called Page Scroll to ID? Based on the screenshot, a script page-scroll-to-id.min.js is also used when clicking on the link.

    Best regards,
    Ismael

    in reply to: Problem with menu drag and drop in Enfold #1271778

    Hi,

    Thank you for the info.

    We cannot reproduce the same issue on our installation, so it is possible that this unwanted behavior is cause by a plugin or a third party script. Is there a development version of the site? Please try to disable the plugins temporarily, then check the menu editor again.

    Best regards,
    Ismael

Viewing 30 posts - 15,511 through 15,540 (of 66,839 total)