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Viewing 30 posts - 14,671 through 14,700 (of 66,046 total)
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  • in reply to: Masonry Gallery Not Showing Contents #1273236

    Hey projectt_co_uk,

    Thank you for the inquiry.

    We found a few script errors in the console, which is probably causing the masonry element to not display correctly. We also noticed that the site still contains an older version of the theme, v4.5.4. To fix the issue, you have to upgrade the theme to version 4.7.6.4, toggle the Performance > File Compression settings and purge the cache.

    Best regards,
    Ismael

    in reply to: SVG – general questions #1273235

    Hey Imbju,

    Thank you for the inquiry.

    Yes, you could use the plugin to add native support for SVG files safely or allow SVG file uploads in the Media > Library in any WordPress sites. Another option is the Safe SVG plugin.

    // https://wordpress.org/plugins/safe-svg/

    Best regards,
    Ismael

    in reply to: Delete link to shopping cart #1273217

    Hi,

    Thank you for the info.

    What exactly do you mean by “with anchor text 0Shopping Cart”? A screenshot of the reports should help, or provide an example of the broken links.

    Best regards,
    Ismael

    in reply to: Problem with menu drag and drop in Enfold #1273216

    Hi,

    Thank you for following up.

    We set jQuery to the legacy version in the Tools > jQuery Migrate panel and it seems to have fixed the drag and drop issue in the Appearance > Menus panel. Please purge the cache or do a hard refresh before testing the menu again.

    Best regards,
    Ismael

    in reply to: Product Page #1273214

    Hi,

    Did you add the css code that we provided above? We cannot find it when inspect the page. You could adjust the maximum height of the logo further to make room for the other elements in the header.

    @media only screen and (max-width: 767px) {
        .responsive .logo img {
    	max-height: 25px !important;
        }
    }

    And we also recommended the following css code to adjust the position of the mobile menu and the search icon.

    .responsive #top #menu-item-shop.cart_dropdown {
    	position: relative;
    	margin-left: -90px;
    	right: -50px !important;
    }
    

    Best regards,
    Ismael

    in reply to: Reduce the animation effect #1273212

    Hi,

    Thank you for the inquiry.

    Which animation would you like to modify? Color sections do not animate by default, so you might be referring to a different element. Most of the animations are defined in the css > layout.css file around line 2157. You could modify those animations by copying them in the Quick CSS field or the child theme’s style.css file.

    Best regards,
    Ismael

    in reply to: Hide blog meta elements #1273204

    Hi,

    Could you provide a screenshot of the blog overview page, and the direct link to the page where it is located? We might both be looking on two different things. You could also try this css code to completely hide the category and the comment count.

    .blog-categories.minor-meta, .slide-meta-comments {
    	display: none !important;
    }
    

    Best regards,
    Ismael

    in reply to: Static related post. #1273201

    Hi,

    Did you apply the new thumbnail size related_post_mini to the includes > related-posts.php template? The thumbnail should be specified in this code around line 113.

    $post_thumb = get_the_post_thumbnail($related_post->ID, $image_size, array('title' => esc_attr(get_the_title($post_thumbnail_id))));
    

    Replace $image_size with the new thumbnail.

    $post_thumb = get_the_post_thumbnail($related_post->ID, "related_post_mini", array('title' => esc_attr(get_the_title($post_thumbnail_id))));
    

    Best regards,
    Ismael

    in reply to: Payment issue with update to WooCommerce 4.8 #1273200

    Hi,

    Thank you for the info.

    We forgot to mention that we also deactivated the modifications in the functions.php file and when we do, the checkout successfully redirects to the paypal payment gateway as shown in the screenshot below.

    Screenshot: https://imgur.com/frfJQsY

    It might be due to the wfacp_allowed_gateway_order_button_text_change or the woocommerce_default_order_status filters inside the functions.php file. We kept the filters disabled in the staging site, so you should be able to get to the payment page. Make sure to purge any cache or remove the browser history before checking the page.

    Best regards,
    Ismael

    in reply to: edit portfolio categories default grid #1273199

    Hi,

    1.) What do you see after adding the css code? It is supposed to remove the top padding of the content container as shown in the screenshot below. Are you clearing the browser cache after adding the css code?

    Screenshot: https://imgur.com/JChExdM

    2.) We did provide the modification, and we are sure you have seen it, but you just did not like the result or it is different from what you are expecting. The modification that we provided above converts the archive page to Masonry instead of the default Post Grid.

    Best regards,
    Ismael

    in reply to: Burger menu scrolling #1273197

    Hi,

    No problem. Please post the login details in the private field so that we could test the script, and make sure that the Appearance > Editor panel is accessible so that we could edit the files properly.

    Best regards,
    Ismael

    in reply to: Woocommerce Shop Page #1273193

    Hi,

    Thank you for update.

    1.) The slideshow in the catalogue page is now full width. How did you fix the issue?

    2.) Which widgets are you referring to? You should be able to edit the sidebar widgets in the Appearance > Widgets panel.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Content is desappear! #1273191

    Hi,

    You are welcome! Please do not hesitate to open a new thread should you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Blog post image sizes suddenly all different sizes? #1273190

    Hi,

    The Preview Image settings is inside the Blog Posts element in the page. Did you adjust the dimension of the entry_with_sidebar thumbnail? This is the name of the thumbnail used in the single post pages. By default, the size of the thumbnail should be 845x321px.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Product Widget not working #1273189

    Hi,

    Sorry for the delay. We are still not sure why the product elements from the Advance Layout Builder (ALB) are not working. Can we deactivate the plugins temporarily while checking the issue?

    Best regards,
    Ismael

    in reply to: Wrong footer page displayed for visitors #1273182

    Hi,

    Based on your descriptions, it seems to be an issue with the membership plugins. Does it work properly when those plugins are disabled? It is possible that one of the options from the plugin is causing that issue.

    We do not encounter a lot of reports regarding this but we will forward the issue to our channel if it continues to be a problem.

    Best regards,
    Ismael

    in reply to: Again Issues with Gallery #1272768

    Hi,

    The snippet should not affect the media uploader because it only sets the size of the lightbox image link for the masonry items. It Looks like a server issue though. What is the usual size of the images that you are trying to upload? It might be too large, so uploading a smaller one should prevent that error from occuring. Increasing the PHP memory limit should help as well.

    Processing of the image failed. The server might be busy or not have enough resources. It may help if you upload a smaller picture. The suggested maximum size is 2500 pixels.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    Could you provide a screenshot the issue? If what you see is the same as the screenshot below, then it is quite normal because the aspect ratio of the parallax image has to be retained relative to the section height. Please check the screenshot below.

    Screenshot: https://imgur.com/Wu98LP6

    We could set it so that the background image is fully visible within the section, but it will get distorted.

    @media only screen and (max-width: 767px) {
        .av-parallax-inner {
    	background-size: 100% 100% !important;
        }
    }
    

    One solution is to show a different section on mobile view by toggling the element’s Advanced > Responsive > Element Visibility options and use a background image that is specifically resize for smaller screens.

    Best regards,
    Ismael

    in reply to: Payment issue with update to WooCommerce 4.8 #1272763

    Hi,

    Thank you for the clarification. And quite sorry for the delay.

    Paypal works when all plugins, except for Woocommerce and jQuery Migrate, are disabled, so there seems to be a plugin conflict somewhere. You could search for the conflict by activating the plugins one at a time. We kept them disabled for now.

    You should also update the plugins including Woocommerce to their latest versions.

    Best regards,
    Ismael

    in reply to: edit portfolio categories default grid #1272757

    Hi,

    Are you referring to the space between the header and the content? That is the default top padding of the content container and if you want to remove it, please use this css code.

    .content, .sidebar {
    	padding-top: 0;
    }
    

    Please copy the provided modifications or snippets directly from the forum to avoid converting the symbols to their html entity code.

    Best regards,
    Ismael

    in reply to: Ultimate member plug in / code #1272743

    Hi,

    Unfortunately, this will require custom modifications that we will not be able to provide here, and as stated on our support policy, we do not provide support for third party plugins that is not natively integrated in the theme.

    As explained above, the shortcode from the plugin can only be used on elements with text editors, and so the only content that you may be able to hide are those that is within that text editors.

    Thank you for understanding.

    Best regards,
    Ismael

    in reply to: Background video in Color Section does not appear #1272742

    Hi,

    @kavaliauskas: We found a few script errors in the console which might be causing the issue and it looks like you have added an incorrect anchor or value for the The Cost of Bad Credit menu item.

    #How%20Much%20Does%20Bad%20Credit%20Cost
    

    You should not use any symbols for anchors and as much as possible, they should be in lowercase format.

    Best regards,
    Ismael

    in reply to: Cumulative Layout Shift too high #1272736

    Hi,

    @thinkjarvis: Thank you for your input.


    @Freediver2011
    : We created a copy of the post (see private field), remove some of the elements including the lazy loaded images and videos and the CLS improves from 0.059 to 0. We also removed the cp-module or the subscription form from the page, but we do not know if this actually helps with the improvement. Please check the screenshot of the lab data.

    Original post: https://imgur.com/83OPI6S
    Copied post without the lazy loaded images and videos: https://imgur.com/gZEX38b

    The current CLS score (0.059) is actually good but disabling lazy loading of the WP blocks should help improve it even further.

    Best regards,
    Ismael

    in reply to: Lightbox #1272732

    Hi,

    Try to edit the open-popup-link in the slide content, then include the class name “no-scroll” to prevent the smoothscroll script from executing when the link is clicked. Have you considered making the background darker or remove the transparency so that the site content is not visible when lightbox is enabled?

    Best regards,
    Ismael

    in reply to: Blog misbehaving #1272729

    Hi,

    1.) Unfortunately, this is not possible and we do not know of any plugins that enables this functionality. You may need to look for a custom solution from a third party developer or contact our partner, Codeable.

    2.) We are not really sure what causes that error but it looks like it is not something that we could control on our end. Have you tried setting the widget’s Link to facebook settings to the third option (Only open facebook page – no data is sent)? You have to provide a banner image as preview if this option is enabled.

    Best regards,
    Ismael

    in reply to: HTTPS version of my site won't work #1272616

    Hi,

    Sorry about that. We renamed the wp-content > plugins folder to completely disable the plugins, but we forgot to change it back. Before doing the search and replace, did you set the Settings > General > WordPress Address (URL) & Site Address (URL) from http to https?

    You should also configure the .htaccess file so that any http requests redirect to https. Please disable the cache and security plugins, then create a backup of the .htaccess file. After creating the backup, remove everything from the file, then replace it with the following.

    RewriteEngine On
    RewriteCond %{HTTPS} !=on
    RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301,NE]
    Header always set Content-Security-Policy "upgrade-insecure-requests;"
    
    # BEGIN WordPress
    # The directives (lines) between <code>BEGIN WordPress</code> and <code>END WordPress</code> are
    # dynamically generated, and should only be modified via WordPress filters.
    # Any changes to the directives between these markers will be overwritten.
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress
    

    You can now do the search and replace afterwards.

    Best regards,
    Ismael

    in reply to: How do I delete unused image thumbnails? #1272615

    Hi,

    Glad to know that the solution that we provided above works.

    To delete unused images, you could either do it manually by deleting the image from the Media > Library panel — this will also delete the thumbnails for that particular image — or use the following plugin.

    // https://wordpress.org/plugins/media-cleaner/

    Again it is very IMPORTANT that you have a site backup or a restore point before using the plugin.

    Best regards,
    Ismael

    in reply to: Sizing and positioning queries #1272614

    Hi,

    Thank you for the update.

    It looks fine on our end. Does your laptop have a retina display? You might have to double the size of the logo so that it still looks sharp on devices with higher PPI or screen resolutions.

    Best regards,
    Ismael

    in reply to: Portfolio Grid images not showing #1272612

    Hi,

    1.) You might have to keep it enabled for now because there are a lot of plugins and custom scripts that are not yet fully compatible with the latest version of jQuery. The theme also contains old or deprecated functions that are no longer supported in the latest version, but they will be replaced with the latest ones gradually.

    2.) Yes, just ignore it. It is a notice from the plugin that shows existing errors if there are any.

    Best regards,
    Ismael

    in reply to: is it possible to load reCAPTCHA v3 only on needed Pages #1272609

    Hi,

    Great! Glad to know that you have found the solution. Please do not hesitate to open a new thread should you need anything else.

    Have a nice day.

    Best regards,
    Ismael

Viewing 30 posts - 14,671 through 14,700 (of 66,046 total)