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Hey projectt_co_uk,
Thank you for the inquiry.
We found a few script errors in the console, which is probably causing the masonry element to not display correctly. We also noticed that the site still contains an older version of the theme, v4.5.4. To fix the issue, you have to upgrade the theme to version 4.7.6.4, toggle the Performance > File Compression settings and purge the cache.
Best regards,
IsmaelHey Imbju,
Thank you for the inquiry.
Yes, you could use the plugin to add native support for SVG files safely or allow SVG file uploads in the Media > Library in any WordPress sites. Another option is the Safe SVG plugin.
// https://wordpress.org/plugins/safe-svg/
Best regards,
IsmaelHi,
Thank you for the info.
What exactly do you mean by “with anchor text 0Shopping Cart”? A screenshot of the reports should help, or provide an example of the broken links.
Best regards,
IsmaelHi,
Thank you for following up.
We set jQuery to the legacy version in the Tools > jQuery Migrate panel and it seems to have fixed the drag and drop issue in the Appearance > Menus panel. Please purge the cache or do a hard refresh before testing the menu again.
Best regards,
IsmaelHi,
Did you add the css code that we provided above? We cannot find it when inspect the page. You could adjust the maximum height of the logo further to make room for the other elements in the header.
@media only screen and (max-width: 767px) { .responsive .logo img { max-height: 25px !important; } }
And we also recommended the following css code to adjust the position of the mobile menu and the search icon.
.responsive #top #menu-item-shop.cart_dropdown { position: relative; margin-left: -90px; right: -50px !important; }
Best regards,
IsmaelHi,
Thank you for the inquiry.
Which animation would you like to modify? Color sections do not animate by default, so you might be referring to a different element. Most of the animations are defined in the css > layout.css file around line 2157. You could modify those animations by copying them in the Quick CSS field or the child theme’s style.css file.
Best regards,
IsmaelHi,
Could you provide a screenshot of the blog overview page, and the direct link to the page where it is located? We might both be looking on two different things. You could also try this css code to completely hide the category and the comment count.
.blog-categories.minor-meta, .slide-meta-comments { display: none !important; }
Best regards,
IsmaelHi,
Did you apply the new thumbnail size related_post_mini to the includes > related-posts.php template? The thumbnail should be specified in this code around line 113.
$post_thumb = get_the_post_thumbnail($related_post->ID, $image_size, array('title' => esc_attr(get_the_title($post_thumbnail_id))));
Replace $image_size with the new thumbnail.
$post_thumb = get_the_post_thumbnail($related_post->ID, "related_post_mini", array('title' => esc_attr(get_the_title($post_thumbnail_id))));
Best regards,
IsmaelHi,
Thank you for the info.
We forgot to mention that we also deactivated the modifications in the functions.php file and when we do, the checkout successfully redirects to the paypal payment gateway as shown in the screenshot below.
Screenshot: https://imgur.com/frfJQsY
It might be due to the wfacp_allowed_gateway_order_button_text_change or the woocommerce_default_order_status filters inside the functions.php file. We kept the filters disabled in the staging site, so you should be able to get to the payment page. Make sure to purge any cache or remove the browser history before checking the page.
Best regards,
IsmaelHi,
1.) What do you see after adding the css code? It is supposed to remove the top padding of the content container as shown in the screenshot below. Are you clearing the browser cache after adding the css code?
Screenshot: https://imgur.com/JChExdM
2.) We did provide the modification, and we are sure you have seen it, but you just did not like the result or it is different from what you are expecting. The modification that we provided above converts the archive page to Masonry instead of the default Post Grid.
Best regards,
IsmaelHi,
No problem. Please post the login details in the private field so that we could test the script, and make sure that the Appearance > Editor panel is accessible so that we could edit the files properly.
Best regards,
IsmaelHi,
Thank you for update.
1.) The slideshow in the catalogue page is now full width. How did you fix the issue?
2.) Which widgets are you referring to? You should be able to edit the sidebar widgets in the Appearance > Widgets panel.
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
You are welcome! Please do not hesitate to open a new thread should you need anything else.
Have a nice day.
Best regards,
IsmaelJanuary 18, 2021 at 3:45 am in reply to: Blog post image sizes suddenly all different sizes? #1273190Hi,
The Preview Image settings is inside the Blog Posts element in the page. Did you adjust the dimension of the entry_with_sidebar thumbnail? This is the name of the thumbnail used in the single post pages. By default, the size of the thumbnail should be 845x321px.
Thank you for your patience.
Best regards,
IsmaelHi,
Sorry for the delay. We are still not sure why the product elements from the Advance Layout Builder (ALB) are not working. Can we deactivate the plugins temporarily while checking the issue?
Best regards,
IsmaelHi,
Based on your descriptions, it seems to be an issue with the membership plugins. Does it work properly when those plugins are disabled? It is possible that one of the options from the plugin is causing that issue.
We do not encounter a lot of reports regarding this but we will forward the issue to our channel if it continues to be a problem.
Best regards,
IsmaelHi,
The snippet should not affect the media uploader because it only sets the size of the lightbox image link for the masonry items. It Looks like a server issue though. What is the usual size of the images that you are trying to upload? It might be too large, so uploading a smaller one should prevent that error from occuring. Increasing the PHP memory limit should help as well.
Processing of the image failed. The server might be busy or not have enough resources. It may help if you upload a smaller picture. The suggested maximum size is 2500 pixels.
Best regards,
IsmaelJanuary 15, 2021 at 4:14 pm in reply to: Background image in Advanced layer slider doesn’t resize on tablet or phone #1272766Hi,
Thank you for the info.
Could you provide a screenshot the issue? If what you see is the same as the screenshot below, then it is quite normal because the aspect ratio of the parallax image has to be retained relative to the section height. Please check the screenshot below.
Screenshot: https://imgur.com/Wu98LP6
We could set it so that the background image is fully visible within the section, but it will get distorted.
@media only screen and (max-width: 767px) { .av-parallax-inner { background-size: 100% 100% !important; } }
One solution is to show a different section on mobile view by toggling the element’s Advanced > Responsive > Element Visibility options and use a background image that is specifically resize for smaller screens.
Best regards,
IsmaelHi,
Thank you for the clarification. And quite sorry for the delay.
Paypal works when all plugins, except for Woocommerce and jQuery Migrate, are disabled, so there seems to be a plugin conflict somewhere. You could search for the conflict by activating the plugins one at a time. We kept them disabled for now.
You should also update the plugins including Woocommerce to their latest versions.
Best regards,
IsmaelHi,
Are you referring to the space between the header and the content? That is the default top padding of the content container and if you want to remove it, please use this css code.
.content, .sidebar { padding-top: 0; }
Please copy the provided modifications or snippets directly from the forum to avoid converting the symbols to their html entity code.
Best regards,
IsmaelHi,
Unfortunately, this will require custom modifications that we will not be able to provide here, and as stated on our support policy, we do not provide support for third party plugins that is not natively integrated in the theme.
As explained above, the shortcode from the plugin can only be used on elements with text editors, and so the only content that you may be able to hide are those that is within that text editors.
Thank you for understanding.
Best regards,
IsmaelHi,
@kavaliauskas: We found a few script errors in the console which might be causing the issue and it looks like you have added an incorrect anchor or value for the The Cost of Bad Credit menu item.
#How%20Much%20Does%20Bad%20Credit%20Cost
You should not use any symbols for anchors and as much as possible, they should be in lowercase format.
Best regards,
IsmaelHi,
@thinkjarvis: Thank you for your input.
@Freediver2011: We created a copy of the post (see private field), remove some of the elements including the lazy loaded images and videos and the CLS improves from 0.059 to 0. We also removed the cp-module or the subscription form from the page, but we do not know if this actually helps with the improvement. Please check the screenshot of the lab data.Original post: https://imgur.com/83OPI6S
Copied post without the lazy loaded images and videos: https://imgur.com/gZEX38bThe current CLS score (0.059) is actually good but disabling lazy loading of the WP blocks should help improve it even further.
Best regards,
IsmaelHi,
Try to edit the open-popup-link in the slide content, then include the class name “no-scroll” to prevent the smoothscroll script from executing when the link is clicked. Have you considered making the background darker or remove the transparency so that the site content is not visible when lightbox is enabled?
Best regards,
IsmaelHi,
1.) Unfortunately, this is not possible and we do not know of any plugins that enables this functionality. You may need to look for a custom solution from a third party developer or contact our partner, Codeable.
2.) We are not really sure what causes that error but it looks like it is not something that we could control on our end. Have you tried setting the widget’s Link to facebook settings to the third option (Only open facebook page – no data is sent)? You have to provide a banner image as preview if this option is enabled.
Best regards,
IsmaelHi,
Sorry about that. We renamed the wp-content > plugins folder to completely disable the plugins, but we forgot to change it back. Before doing the search and replace, did you set the Settings > General > WordPress Address (URL) & Site Address (URL) from http to https?
You should also configure the .htaccess file so that any http requests redirect to https. Please disable the cache and security plugins, then create a backup of the .htaccess file. After creating the backup, remove everything from the file, then replace it with the following.
RewriteEngine On RewriteCond %{HTTPS} !=on RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301,NE] Header always set Content-Security-Policy "upgrade-insecure-requests;" # BEGIN WordPress # The directives (lines) between <code>BEGIN WordPress</code> and <code>END WordPress</code> are # dynamically generated, and should only be modified via WordPress filters. # Any changes to the directives between these markers will be overwritten. <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress
You can now do the search and replace afterwards.
Best regards,
IsmaelHi,
Glad to know that the solution that we provided above works.
To delete unused images, you could either do it manually by deleting the image from the Media > Library panel — this will also delete the thumbnails for that particular image — or use the following plugin.
// https://wordpress.org/plugins/media-cleaner/
Again it is very IMPORTANT that you have a site backup or a restore point before using the plugin.
Best regards,
IsmaelHi,
Thank you for the update.
It looks fine on our end. Does your laptop have a retina display? You might have to double the size of the logo so that it still looks sharp on devices with higher PPI or screen resolutions.
Best regards,
IsmaelHi,
1.) You might have to keep it enabled for now because there are a lot of plugins and custom scripts that are not yet fully compatible with the latest version of jQuery. The theme also contains old or deprecated functions that are no longer supported in the latest version, but they will be replaced with the latest ones gradually.
2.) Yes, just ignore it. It is a notice from the plugin that shows existing errors if there are any.
Best regards,
IsmaelJanuary 15, 2021 at 8:26 am in reply to: is it possible to load reCAPTCHA v3 only on needed Pages #1272609 -
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