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Viewing 30 posts - 13,771 through 13,800 (of 66,010 total)
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  • in reply to: Issue with Slider #1295060

    Hi,

    This recommendation has no relation to the topic.

    What do you mean? By the looks of it, there are layers in the slider that are not actually used, which shows when you delete something.

    Why does something shows up when i delete something?

    We are not really sure but our first guess is because the slider is from an old template but since it is not, then it might be cause by cache. You might have to recreate the slider from scratch if this continues to happen.

    Best regards,
    Ismael

    in reply to: ALB does not work with User Role Editor #1295059

    Hi,

    By default, only users that can “switch_themes” or a user that has that capability, usually an admin, are allowed to edit the page.

    Does it work correctly when the User Role Editor plugin is disabled? We are not really sure how the plugin affects the user roles, so additional help from the plugin developers might be required.

    Best regards,
    Ismael

    in reply to: Future/coming events not working properly #1295058

    Hi,

    Yes, we are still looking on it. Unfortunately, the filter that we previously used is no longer working. Please keep the updated calendar design disabled temporarily.

    Best regards,
    Ismael

    in reply to: Enfold Update Not Working (currently have 4.6.2) #1294810

    Hi!

    It worked but you reverted it back?

    When we activated the latest version, we did not see any errors but the styling is lost, which means that it did not work.

    Try to export the theme options while the old version of the theme is enabled. After that, enable the latest version by renaming the old theme folder, then import the theme options back.

    Best regards,
    Ismael

    in reply to: Enfold Update Not Working (currently have 4.6.2) #1294770

    Hey!

    UPDATE: We actually enabled the parent theme instead of the child theme previously, which is why the theme options were missing. Sorry about that. We restored the site by enabling the child theme back. Let us know if export/import of the theme options work.

    Cheers!
    Ismael

    in reply to: Enfold child theme appearance not showing well #1294760

    Hi,

    As we mentioned above, you have to set the Default Cookie Behavior to the first or second option, and again do not forget to purge the cache or temporarily disable the cache and minification plugin while you are configuring the site. The privacy option is only enabled in the EN version, and it blocks the font from rendering automatically on page load.

    Best regards,
    Ismael

    in reply to: mismo tamaño de las imagenes en "grid row" #1294759

    Hey Pablo,

    Thank you for the inquiry.

    You have to make sure that the uploaded images have the size and aspect ratio. The cells do not align correctly because the left cell contains a larger image (1200x809px) compare to the right cell (1024x667px).

    Best regards,
    Ismael

    in reply to: Tab Section: gap outer inner container + arrow on hover #1294758

    Hey dreisatz,

    Thank you for the inquiry.

    You can use this css code to adjust the padding or space above the tab section title.

    .av-tab-section-tab-title-container {
        padding: 50px 0 0 0;
    }

    And to show the arrow on hover, use this one.

    a[href="#konferenz-trackblau"]:hover .av-tab-arrow-container span {
        background: #014593 !important;
        top: 10px;
    }
    
    a[href="#konferenz-trackrot"]:hover .av-tab-arrow-container span {
        background: #cf142a !important;
        top: 10px;
    }
    

    Best regards,
    Ismael

    in reply to: Product review doesn't show #1294755

    Hey Franzgiot,

    Thank you for the inquiry.

    Does the product contain any reviews? Sorry for asking. The element is working properly on our installation, so it is probably an issue with a plugin or because of a custom modification.

    Best regards,
    Ismael

    Hey Severin,

    Thank you for the inquiry.

    This css code should hide the full width submenu container on larger and medium screens, and keep it visible on mobile view.

    @media only screen and (min-width: 989px) {
       #top .av-submenu-container {
          display: none !important;
       }
    }

    Best regards,
    Ismael

    in reply to: Iconfont Manager Error #1294753

    Hi,

    Thank you for the update..

    Did you download the icon font set from fontello and upload it in the iconfont mananager? Please check the following documentation for more info on how to properly upload the icon font set to the icon font manager.

    // https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon-icons-

    Best regards,
    Ismael

    in reply to: Enfold Update Not Working (currently have 4.6.2) #1294750

    Hey Eleina_Shinn,

    Thank you for the inquiry.

    but first it caused errors, then manually via FTP, changed look of site, so had to revert back

    We tried to switch to the latest version, and did not find any errors. However, the theme options got lost when we switch back to the older version of the theme. Do you have a site backup? We are very sorry for the inconvenience.

    One thing that you could do is export the theme options from the older version, upgrade the theme, then import the theme options back.

    Best regards,
    Ismael

    in reply to: How to add a product carousel on the single product page #1294747

    Hi,

    Thank you for the update.

    You can save the first product content or layout as template and reuse it for other products.

    When I go into edit product it doesn’t put me any layout builder options.

    There should be a switch or button in the top left corner of the product text editor, just below the product title field, that is if the classic editor is enabled. In the block editor, the builder switch is located in the top right corner of the editor, beside the update or publish button.

    Screenshot: https://imgur.com/1YEZfG8

    Best regards,
    Ismael

    Hey cristinagrafik,

    Thank you for the inquiry.

    Are you trying to add more filters in the sidebar or widget? If you are, then you have to create more product attributes and create more variable products.

    // https://docs.woocommerce.com/document/managing-product-taxonomies/#section-6
    // https://docs.woocommerce.com/document/variable-product/

    Best regards,
    Ismael

    Hi,

    Looks like the font color of the paragraph tag or element is set to white. To change it, try to add this css code.

    .main_color p {
        color: #149e95;
    }

    And if you want to adjust the color of the headline or in this case the strong tag, use this css code.

    .main_color strong {
        color: red;
    }
    

    You can also adjust the content color in the Enfold > General Styling > Main Content panel.

    Best regards,
    Ismael

    in reply to: Something broken in the editor #1294694

    Hi,

    Thank you for the update.

    1.) You can use this css code to adjust the style of the post link on hover.

    .html_elegant-blog .avia-content-slider .slide-entry-title:hover a {
        text-decoration: underline !important;
    }
    

    2.) We are not really sure what is causing that issue, unfortunately. You may need to contact Elementor or the plugin authors for additional info.

    Best regards,
    Ismael

    Hey Christian,

    Thank you for the inquiry.

    The filter should return a string containing the width and height attribute of the image. Example.

    add_filter("avf_logo_dimension", function($dimension) { 
       $dimension = "height='200' width='600'";
       return $dimension;
    }, 10, 1);
    

    Best regards,
    Ismael

    in reply to: Mobile menu not showing #1294691

    Hi,


    @YemeshM
    : Please refrain from replying to older threads, and open your own ticket instead. We will reply there as soon as possible. Thank you.

    // https://kriesi.at/support/forum/enfold/#new-post

    Best Regards,
    Ismael

    in reply to: Burger Menu, missing, mobile menu-not showing #1294690

    Hi,


    @YemeshM
    : Did you modify or create a copy of the header.php file in the child theme directory? You may need to update those files and make sure that they contain the latest code, before adding your own modifications again.

    Best regards,
    Ismael

    in reply to: Blog posts, magazine and magination #1294689

    Hi,

    Which buttons? Please provide a screenshot using imgur or dropbox.

    To move the pagination to the right, use this css code.

    .av-masonry-pagination .pagination {
        float: right;
    }
    

    Best regards,
    Ismael

    in reply to: Problems with Icon grid after update #1294685

    Hey Telmore,

    Thank you for the inquiry.

    In the latest version, the value of the icongrid title field will be automatically stripped off of html tags, or convert them to text. To alter that behavior, you have to edit the shortcode directly in the enfold\config-templatebuilder\avia-shortcodes\icongrid\icongrid.php file, around line 1888.

    $output .= "<{$title_el} class='av_icongrid_title icongrid_title{$icongrid_title} {$av_title_font_classes} {$title_el_cls}' {$markup} {$title_styling_str}>" . esc_html( $atts['title'] ). "</{$title_el}>";
    

    Remove the esc_html function or look for this part.

    esc_html( $atts['title'] )
    

    Replace it with:

    $atts['title']
    

    Best regards,
    Ismael

    in reply to: do_shortcode issue on visual builder #1294683

    Hi,

    When I’m using “do_shortcode($content)”, some columns get 100% width – just as BlutVampir described.

    If there is no custom template, where are you using the do_shortcode function?

    Are you using a plugin that allows you to embed PHP code inside a text editor? If that is that the case, then we might not be able to help you out because we are not exactly sure how that plugin renders the output.

    Best regards,
    Ismael

    Hey WonderWords,

    Thank you for the inquiry.

    We tried to access the dashboard using the account above, but it seems to be invalid. Please check the info carefully, or provide another account so that we could check the issue. Providing a screenshot or the sections where the issue occur should also help. You can use imgur or dropbox for the screenshot.

    Best regards,
    Ismael

    Hey JoaoBrots,

    Thank you for the inquiry.

    The product slider sometimes load, but most of the time, it does not. We have found this error in the console, which be causing the issue.

    Uncaught TypeError: Cannot read property 'indexOf' of undefined
        at S.fn.init.S.fn.load (jquery.min.js?ver=3.5.1:2)
        at HTMLImageElement.<anonymous> (jquery.bxslider.min.js?ver=3.0.4:10)
        at Function.each (jquery.min.js?ver=3.5.1:2)
        at S.fn.init.each (jquery.min.js?ver=3.5.1:2)
        at HTMLImageElement.<anonymous> (jquery.bxslider.min.js?ver=3.0.4:10)
        at Function.each (jquery.min.js?ver=3.5.1:2)
        at S.fn.init.each (jquery.min.js?ver=3.5.1:2)
        at g (jquery.bxslider.min.js?ver=3.0.4:10)
        at c (jquery.bxslider.min.js?ver=3.0.4:10)
        at d (jquery.bxslider.min.js?ver=3.0.4:10)
    

    Try to install this plugin and set jQuery to legacy mode.

    // https://wordpress.org/plugins/enable-jquery-migrate-helper/

    This might help fix the bxslider script issue temporarily.

    Best regards,
    Ismael

    in reply to: CSS font style not transferred to mobile display #1294679

    Hi,

    Thank you for the inquiry.

    How did you add the “bergen” font, and where did you get the font file? Please provide the font URL in the private field.

    Best regards,
    Ismael

    in reply to: Font family on mobile menu #1294678

    Hi!

    Thank you for the update.

    It seems to be working properly on our end, as shown in the screenshot below.

    Screenshot: https://imgur.com/L078trT

    Did you purge the cache or remove the browser history in your phone?

    Regards,
    Ismael

    in reply to: Full Width submenu is hidden on page load #1294677

    Hey Saskbison,

    Glad to know that you have already found a solution. Please let us know if you need anything else. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Button logic #1294674

    Hey smakarate,

    Thank you for the inquiry.

    We are not yet sure how would that work, and we have no idea how the widgets or the calendly plugin are setup. Have you tried asking the plugin authors? They should be able to help you out, since they are more familiar with the plugin.

    And if you are looking to add some kind of logic to the widgets, one of these plugins should do the job.

    // https://wordpress.org/plugins/conditional-widgets/
    // https://wordpress.org/plugins/widget-logic/

    Best regards,
    Ismael

    Hi,

    Sorry for the delay. The icons are visible when we checked the site. Is this fixed? If you are not seeing the icons on your end, please try to disable the Performance > File Compression settings temporarily, then purge the cache, or try to check the site on incognito mode.

    Thank you for your patience.

    Best regards,
    Ismael

    Hey Harold,

    Thank you for the inquiry.

    Are you referring to the related products section that is displayed in the following page?

    // https://kriesi.at/themes/enfold-shop/product/woman-blazer-anadra/

    This section should automatically show up as long as you are using the default editor. The related products section will not automatically display when the Advance Layout Builder is active, but you can still add them using the Plugin Additions > Related Products element.

    Best regards,
    Ismael

Viewing 30 posts - 13,771 through 13,800 (of 66,010 total)