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Viewing 30 posts - 13,741 through 13,770 (of 66,608 total)
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  • in reply to: Fixing CLS errors #1303949

    Hi,

    We tried to login again to the site, but got temporarily locked out by Wordfence. Did you add the css code in the dev site? Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code and make sure to purge the cache. You should also test the site on incognito mode, just make sure that nothing is cached.

    Did you add this css code?

    .home #av_section_4 .container {
        min-height: 430px;
    }
    

    This should set a minimum height to the section with the testimonial element and prevent the elements next to it from shifting when it transitions. You may need to replace the #av_section_4 selector with a unique ID or class name.

    // https://kriesi.at/documentation/enfold/add-custom-css/

    Best regards,
    Ismael

    in reply to: FAQ Accordion keeps randomly jumping on page #1303948

    Hi,

    We are not receiving a lot of reports about this issue, so this just might be unique in your site, how it was setup or because of the combination of elements, plugin or scripts. Please keep the modifications for now.

    If you want to move it to the child theme, you can dequeue the original script, copy the script file in your child theme directory and register it back with the new path.

    // https://developer.wordpress.org/reference/functions/wp_dequeue_script/
    // https://developer.wordpress.org/reference/functions/wp_register_script/

    Best regards,
    Ismael

    Hey HuxburyQuinn,

    Thank you for the inquiry.

    Does it work properly when you instead open an inline content or an external URL containing the video? You can open a site page or URL in the lightbox by prepending the iframe=true parameter to it.

    Opening an inline popup: https://kriesi.at/support/topic/contact-form-popup-3/#post-992715

    Unfortunately, as you said yourself, the iframe is a different web entity that is completely separate to the parent site, so injecting the same GA tag to the iframe may not be possible without significant code modification.

    Best regards,
    Ismael

    in reply to: Front Page Not Updating #1303762

    Hi,

    Do you see the admin bar consistently when the plugins are deactivated? You should also try to check the site on incognito mode to actually view an uncached page.

    Yes, the home page should be set in the Enfold > Theme Options.

    Best regards,
    Ismael

    in reply to: Search Icon in Small Bar above Main Menu #1303761

    Hey Dave,

    Thank you for the inquiry.

    You should be able to use this css code to adjust the position of the search icon and move it beside the phone number.

    @media only screen and (min-width: 768px) {
      #top #menu-item-search {
        z-index: 100;
        position: absolute;
        top: -45px;
        right: 250px;
      }
    }
    

    The elements in the header are arranged properly on mobile view as shown in the screenshot below.

    Screenshot: https://imgur.com/vcqOBbA

    Would you mind providing a screenshot of the layout issue?

    Best regards,
    Ismael

    in reply to: Theme Renewal #1303754

    Hi,

    Extended support includes the following.

    Answering questions about how to use the item
    Answering technical questions about the item (and included third party assets)
    Help with defects in the item
    Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
    Updates to ensure the item works as described and is protected against major security concerns
    Included version updates for all items

    And what is not included.

    Installation of the item
    Hosting, server environment, or software
    Help from authors of included third-party assets or plugins

    In the forum, we also have a simple support policy or scope, which is described here.

    // https://kriesi.at/support/register/#av_section_2

    Best regards,
    Ismael

    in reply to: Masonry gallery #1303714

    Hey Alan,

    Thank you for the inquiry.

    You can use this css code to adjust the font size of the masonry content.

    #top .av-caption-style-overlay .av-masonry-item-with-image .av-inner-masonry-content *, #top .av-caption-style-overlay .av-masonry-item-with-image ins:before, #top #wrap_all .av-caption-style-overlay .av-masonry-item-with-image del {
        color: #fff;
        font-size: 1.2em;
        font-weight: 600;
    }
    

    Unfortunately, you cannot place the container below the image because it will break the layout of the masonry. What you can do is add a background overlay instead.

    #top .av-caption-style-overlay.av-hover-overlay- .av-masonry-item-with-image .av-inner-masonry-content {
        background: rgba(0,0,0,0.5);
    }
    

    If you need to only adjust the position of the text, try this css code.

    #top .av-fixed-size .av-masonry-entry.av-masonry-item-no-image .av-inner-masonry-content-pos, #top .av-caption-style-overlay .av-masonry-item-with-image .av-inner-masonry-content-pos {
        vertical-align: bottom;
    }

    Best regards,
    Ismael

    in reply to: Media Library Assistant change image size #1303713

    Hey Peter,

    Thank you for the inquiry

    They are probably referring to this css code.

    #top .gallery .gallery-item {
        margin: 1px 1px 0 0;
        width: 80px;
        height: 80px;
        padding: 0;
    }
    

    You can override it in the Quick CSS field or in the child theme’s style.css file.

    #top .gallery .gallery-item, #top .gallery .gallery-item img  {
        width: 300px;
        height: 300px;
    }

    You may need to select a different thumbnail size for the gallery because it is currently using the smallest thumbnail, which has a maximum width and height of 80px.

    Best regards,
    Ismael

    in reply to: Remove Enfold Automated Schema.org Markup #1303712

    Hey nancylittle419,

    Thank you for the inquiry.

    The schema markup is actually from the shop plugin or from Woocommerce. It is not generated by the theme. You can remove it by using this plugin.

    // https://wordpress.org/plugins/remove-schema/

    Or by adding this filter in the functions.php file.

    add_filter("woocommerce_structured_data_product", function($markup) {
       return "";
    }, 10, 1);
    

    Best regards,
    Ismael

    in reply to: Social Media Icons – Alignment #1303711

    Hey designyvr,

    Thank you for the inquiry.

    This css code should align the social icons.

    .social-media .av_font_icon {
        display: inline-block;
        float: none;
        width: auto;
    }

    We removed the link selector from the previous css code.

    Best regards,
    Ismael

    in reply to: Mobile issues for Advanced Slider #1303710

    Hi,

    Thank you for the update.

    In the layer settings, there is an option where you can define the minimum font size. The option is located in the layers’ Styles > Text | Font Style panel. For images or non-text layers, you can use the Custom CSS field in the same Styles panel to define a minimum height or width for the layer.

    Best regards,
    Ismael

    Hi,

    No worries. We have found a few invalid css code in the Quick CSS field, and so we corrected those and formatted the rest of the code. We also adjusted the previous css code a bit so that it actually targets the very first layer slider in the home page. This seems to be working correctly now. Please do not forget to purge the cache before testing the page.

    This is the updated css.

     .home #layer_slider_1.avia-layerslider .ls-wp-container,
      .home #layer_slider_1.avia-layerslider .ls-wp-container .ls-inner {
        height: 100vh !important;
      }
    

    And we also deactivated the Performance > File Compression settings temporarily.

    Best regards,
    Ismael

    Hi,

    You can override the avia_google_maps_api.js file by dequeueing it using its handle avia_google_maps_api_script.

    function ava_admin_enqueue_scripts() {
        wp_deregister_script( 'avia_google_maps_api_script' );
        wp_dequeue_script( 'avia_google_maps_api_script' );
    }
    add_action( 'admin_enqueue_scripts', 'ava_admin_enqueue_scripts', 10 );
    

    Yon can then register the modified script back using the new path in the child theme directory.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/

    Please note that this might affect the privacy options, if it is enabled, because the theme will not be able to stop the script from executing even if the map scripts are supposed to be blocked.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: iFrame in full height #1303700

    Hey HenkS5,

    Thank you for the inquiry.

    We tried to access the site above but it is not loading properly. Did you move the site? Please post the new URL so that we could inspect the iframe. We may be able to remove the scrollbar with css.

    Best regards,
    Ismael

    in reply to: Problem with color section with a customized ID #1303698

    Hey emanuelecocchiaro,

    Thank you for the inquiry.

    We cannot find those buttons in the landing page. Where did you add them? Please provide a direct link to the page so that we could check it. Are you referring to the contatti3 section?

    Did you add a slider or any elements with animation in the page? It is possible that the scroll happens while those elements are still loading or in transition, so the anchor lands incorrectly.

    Best regards,
    Ismael

    in reply to: Fatal Error with enfold Theme #1303697

    Hi,

    The site contains an old version of the theme, 4.5.7. Please update it to the latest version (4.8.3) manually via FTP. Updating the theme should fix the error.

    For more info about FTP update or theme update in general, please check the following documentation.

    // https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Ismael

    in reply to: Portefolio items are with odd behaviour #1303696

    Hi,

    We added a new filter called avf_masonry_entry_content in the latest version (4.8.3) that should allow processing of the masonry content before returning it. We can use this filter to return a content without the tags and the extra spaces. The filter can be added in the functions.php file.

    Example:

     add_filter("avf_masonry_entry_content", function($content) {
    	$content = strip_tags(trim($content));
    	return $content;
     }, 10, 1);
    

    Let us know if that helps.

    Best regards,
    Ismael

    in reply to: direct link to masonry category #1303692

    Hi,

    . If I call the link with var psort=entwicklung the filter item is not active.

    @Onlineplaner: Are you trying to access the link from the same page where the sorting button are? Please note that the script above will only work on page load, not on menu click. You may need to add a click event listener to the menu items manually. Please feel to open a new thread if you need further assistance.


    @purmar
    : You might be trying to do a different thing. This thread is about the sorting button, not about redirecting to category pages. Please open a new thread and post the details in the private field.

    We will close this thread for now.

    Best regards,
    Ismael

    in reply to: Problems with polish text #1303691

    Hey mkuzman,

    Thank you for the inquiry.

    Looks like the diacritics are not responding correctly on the specified font weight. What happens when you use @font-face instead of uploading the font as custom font? Please note that the font manager is intended for Google Fonts, and so uploading fonts from different sources might return unexpected results.

    // https://css-tricks.com/snippets/css/using-font-face/

    Best regards,
    Ismael

    in reply to: Logo SrcSet? #1303690

    Hi,

    Thank you for sharing.

    According to @Guenter, this should work if you manually enter the image or logo ID in the Enfold > Theme Options > Logo field. When you upload or select an image, it returns the image URL but you could manually input the image ID in the field instead. This should allow the theme to properly generate the image markup with the sizes and srcset attribute.

    NOTE: Please do not forget to revert the function-set-frontend.php file back before testing this.

    Best regards,
    Ismael

    in reply to: Enfold Theme did not import correctly #1303689

    Hi,

    Yes, we understand. We would like to ask again if we could reset the database and import the demo again from scratch. Would that be OK with you?

    Regarding the images, they can always be replaced with the actual images that you are actually going to use for the site. They are there as placeholder and most of them will probably be replaced as you go along building the site. The styles can also be adjusted in the Enfold > General Styling panel.

    We cannot try the import again without your permission.

    Best regards,
    Ismael

    in reply to: Enfold Theme did not import correctly #1303613

    Hi,

    Thank you for the update.

    Looks like you managed to import the demo successfully, aside from the menu, which is currently displaying all pages. We can try and import the demo again but we will have to reset the installation, remove the database and everything. Is that alright?

    Best regards,
    Ismael

    in reply to: Fill in 'Uploaded in' field automatically #1303611

    Hey Peter,

    Thank you for the inquiry.

    Are you trying to redirect the gallery item to the actual attachment page? The wp_get_attachment_link function might help.

    // https://developer.wordpress.org/reference/functions/wp_get_attachment_link/

    You may need to modify the enfold/config-templatebuilder/avia-shortcodes/gallery/gallery.php file to apply the attachment link.

    Best regards,
    Ismael

    in reply to: Adding EVENT Informations #1303609

    Hi,

    There are calendar libraries or script out there, but you will have to implement them manually.

    // https://fullcalendar.io/docs/initialize-globals
    // https://jqueryui.com/datepicker/

    WP also has a simple calendar widget, but it can only display links to posts by published date.

    // https://wordpress.com/support/widgets/calendar-widget/

    Best regards,
    Ismael

    in reply to: Pass SESSION variables into ENFOLD settings #1303606

    Hey stupaul22,

    Thank you for the inquiry.

    Are you trying to create a membership site or hide/display content exclusively? Unfortunately, this is not available in the theme out of the box, and adding this feature will require significant amount of modification, which is beyond the scope of support.

    You might be able to use a plugin WP Membership or Simple Membership to restrict the visibility of a certain page or content.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    For some reason, the height of #jumphere section spans from the beginning of the content container up to where it is actually located. This is probably a float issue. To fix it, please try this css code.

    #jumphere {
    	clear: both;
    }
    

    Best regards,
    Ismael

    Hey laboiteapixels12,

    Thank you for the inquiry.

    You might be able to use the following hooks or filters (woocommerce_billing_fields & woocommerce_shipping_fields) to customize the checkout page and require users to input their phone numbers.

    // https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

    Code examples can be found within the documentation. You may need to override the billing_phone field and make it NOT optional.

    Best regards,
    Ismael

    in reply to: Table columns custom colored cells #1303546

    Hey Saskbison,

    Thank you for the inquiry.

    This should adjust the width of the first column.

    #custom-table-1 tbody tr td:nth-child(1) {
    	vertical-align: middle !important;
    	width: 30%;
    }

    To change the color of the cell in each row, try this css code.

    #top #custom-table-1 tbody tr:nth-child(1) td:nth-child(1) {
    	background-color: red !important;
    }
    
    #top #custom-table-1 tbody tr:nth-child(2) td:nth-child(1) {
    	background-color: green !important;
    }
    
    #top #custom-table-1 tbody tr:nth-child(3) td:nth-child(1) {
    	background-color: blue!important;
    }
    

    We used the nth-child selector to target each table row (tr) element.

    Best regards,
    Ismael

    in reply to: Layerslider WP Glitching between transitions #1303538

    Hi,

    Sorry for the delay. The issue seems to be only happening on Chrome, it works fine on Firefox.

    We found this error in the console but we are not exactly sure where it is generated because the scripts are compressed with Autoptimize. But we know that it is within the Froogaloop script, which creates the Vimeo player.

    utoptimize_single_76e81a43d2fca9572290c3a9251745d1.js:96 Uncaught TypeError: Cannot read property 'value' of undefined
        at a (autoptimize_single_76e81a43d2fca9572290c3a9251745d1.js:96)
    

    Is there a staging or development version of the site?

    Have you tried using Youtube or locally hosting mp4 videos?

    Best regards,
    Ismael

    in reply to: Theme Renewal #1303537

    Hey Paul Simbeck-Hampson,

    Thank you for the inquiry.

    The extended support is only valid for a single license or a single domain/site, so when you require support for two different domains, extending support or renewal for both domain is necessary.

    Best regards,
    Ismael

Viewing 30 posts - 13,741 through 13,770 (of 66,608 total)