Hey Bob van der Pol,

Thank you for the inquiry.

The automatic update on version 4.2.6 is no longer valid and will no longer work as expected, so you have manually update the theme via FTP. However, this means that you will need access to the previous account that was used to purchase the theme. If you do not have access to the account, try to ask the agency for the Purchase Code so that you can register an account to the forum.

// https://kriesi.at/support/register/

Best regards,
Ismael

Hey AK-Messer,

Thank you for the inquiry.

The error trace above seems to be incomplete, so we are not yet sure what actually triggers the error. We may have to enable debugging in order to further inspect the issue.

Please post the FTP details in the private field so that we could edit the wp-config.php file. If you want to enable debug mode yourself, please refer to the following documentation.

// https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_display

You have to set WP_DEBUG and WP_DEBUG_DISPLAY to true.

Best regards,
Ismael

Hey Yory,

Thank you for the inquiry.

There are no options for it by default, but we can use this css code to hide the author and comment meta info on the archive or category pages.

.archive span.blog-author.minor-meta, .archive spam.comment-container.minor-meta {
    display: none !important;
}

Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code.

Best regards,
Ismael

Hey Dallas,

Thank you for the inquiry.

You can find the documentation in the following link.

// https://kriesi.at/documentation/enfold/

We do not have official video tutorials but there are users who creates content for the theme.

// https://www.youtube.com/results?search_query=enfold+theme+wp

Best regards,
Ismael

Hi,

Try to update the theme again to the latest version, then make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings. You should also update the page containing the Blog Posts element and purge the cache. Unfortunately, we will not be able to help you further if we cannot inspect the issue.

Best regards,
Ismael

Hey edge513!

Thank you for the inquiry.

The URL format of the youtube video in the page is incorrect. The video element accepts the following format.

https://www.youtube.com/watch?v=eJf8T17Z344 

We have adjusted the URL in the page. The video is now displaying correctly. (see private field)

Cheers!
Ismael

Hi,

Thank you for the update.

The filter works fine when we deactivate the Category Order and Taxonomy Terms Order plugin. The plugin probably changes the posts query and overrides the filter.

Best regards,
Ismael

Hi,

Have you tried installing an SEO plugin like Yoast instead of relying on the default content or description fields? You should be able to define the meta description separately and other meta info using the fields provided by the SEO plugin.

// https://yoast.com/features/meta-descriptions/

The page or product description is extracted from the excerpt or the product content by default, so everything that is in the short description field will be included in the search results page.

Best regards,
Ismael

Hi,

I see. Do you have a staging version of the site? We might be able to figure what is going on with the posts excerpt if we could directly inspect the site.

Best regards,
Ismael

Hi,

Thank you for the update.

I can only see the issue when I increase the screen resolution to be larger than 4k. This is not a common resolution, so you should not be worrying about it. But if you want the background image to stretch on these resolutions, you can set the cell’s Styling > Background > Background Repeat to Stretch to fit. You could also replace the image with a larger one.

Best regards,
Ismael

Hi,

Thank you for the update.

The css styles are no longer displaying in the post excerpt. How did you fix it? Please toggle or temporarily disable the Enfold > Performance > File Compression settings after any theme update.

Best regards,
Ismael

Hi,

Thank you for following up.

Try to use this css code to separate the language switchers, or to create space between them.

.html_av-overlay-full #top #header #av-burger-menu-ul > .wpml-ls-item.wpml-ls-item-de {
    margin-left: -20px;
}

.html_av-overlay-full #top #header #av-burger-menu-ul > .wpml-ls-item.wpml-ls-item-en {
    margin-left: 20px;
}

Please create another thread if you require more assistance. We will close this thread for now.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

Have you tried adjusting the style of the dynamic content layer from the Styles panel? You can separate the title from the content by adding another dynamic layer. You do not have to add html tags to adjust the style of the layer.

Best regards,
Ismael

Hi,

Thank you for the update.

Are you trying to increase the image size of the product thumbnails? Try to go to the Appearance > Customize > Woocommerce > Product Images panel and adjust the value of the Thumbnail width option.

Please check the following documentation for more info.

// https://docs.woocommerce.com/document/image-sizes-theme-developers/

Best regards,
Ismael

Hey mike.rav,

Thank you for the inquiry.

Are you using the layer slider? It is possible that the slider does not accept html tags or there are tags that have been left open, which could potentially break the slider.

Where can we see the issue? Please post the site URL in the private field. A screenshot will also help.

Best regards,
Ismael