Forum Replies Created
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AuthorPosts
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September 22, 2021 at 10:17 am in reply to: [av_privacy_google_tracking] button not working #1321871
Hi,
You should not disallow or block third party cookies because this will also disable the essential cookies, which the privacy options requires in order to work properly. Blocking all third party cookies in your browser will actually render the privacy options useless.
Best regards,
IsmaelHi,
Great! Glad to know that the issue has been solved. Please let us know if you have other inquiries or if we can help you with anything else.
Have a nice day.
Best regards,
IsmaelHi,
Glad to know that you have found a working solution. We will close this thread for now. Please do not hesitate to open another if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
No problem. Glad we could be of help. We will close this thread now. Please feel free to open another if you need anything else.
Have a nice day.
Best regards,
IsmaelHey Tobias777G,
Thank you for the inquiry.
Looks like you have set the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior to the first or second option, which allows external cookies by default. You have to select the third or fourth option in the Default Cookie Behavior settings to disallow external services or scripts on initial load including the analytics tracker.
Best regards,
IsmaelHey charliestravels,
Thank you for the inquiry.
Looks like you have added a list parameter to the Youtube URL. What happens when you remove that part including the index parameter?
https://www.youtube.com/watch?v=y0utub3_1d&list=PL2RPQcnIMPRHiY1F8sowyelQMnM0oVZQf&index=3.. should be.
https://www.youtube.com/watch?v=y0utub3_1dBest regards,
IsmaelHi!
Both sliders are actually using the same set of images. We just displayed the 4th image in the first slider and the first one in the other because they are the closest, and so that we can show the difference. Did you modify line 789 of the av-helper-slideshow.php file?
if(false == strpos($this->config['class'], "nosrcset")) { $img_tag = Av_Responsive_Images()->make_image_responsive( $img_tag, $slide->ID, $this->config['lazy_loading'] ); }Regards,
IsmaelHi,
Thank you for the inquiry.
The background images for the color section are now loaded or applied using a different css file. Removing the query strings probably forced the site to load the latest scripts and stylesheets instead of the cached resources, finally loading the new styles for the color section.
Best regards,
IsmaelHi,
Alright. We will close this thread for now.
Have a nice day.
Best regards,
IsmaelSeptember 22, 2021 at 5:45 am in reply to: This contact form is deactivated because you refused to accept Google reCaptcha #1321848Hey HPT-admin,
Thank you for the inquiry.
The contact form is working correctly on our end. How can we reproduce the issue? Please check the screenshot of the contact form after sending it.
Screenshot: https://imgur.com/faLwaxK
Best regards,
IsmaelHi,
@tchamp77: Would you mind providing a screenshot of the issue? And if possible, please open a new thread so that we can close this older thread. Thank you for your understanding.Best regards,
IsmaelHey Empatica,
Thank you for the inquiry.
We tried to import the same font in the font manager, but we get the following error.
Found no SVG file with font information in your folder. Was not able to create the necessary config files
Have you tried uploading a different font? The font manager is actually intended for Google fonts, so we do not recommend uploading fonts from a different source.
Best regards,
IsmaelSeptember 22, 2021 at 5:08 am in reply to: Image with Hot Spots on Mobile create jump to links? #1321844Hey jaimemerz,
Thank you for the inquiry.
You can add the following script in the functions.php file to make the document scroll to the position of the fallback tooltip when a corresponding hotspot is clicked.
add_action("wp_footer", function() { ?> <script> (function($) { $(".av-image-hotspot").on("click", function() { var number = $(this)[0].classList[2]; $('html, body').animate({ scrollTop: $(".av-hotspot-fallback-tooltip." + number).offset().top }, 500); }); })(jQuery); </script> <?php }, 999);Please make sure to copy the code directly from the forum. Let us know how it goes.
Best regards,
IsmaelHey navindesigns,
Thank you for the inquiry.
Part of the logo is covering the menu items. You will have to add this css code to fix it.
#header .main_menu { z-index: 1000; }Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code.
Best regards,
IsmaelHi,
Have you tried any of these steps?
// https://borlabs.io/kb/6-blocking-videos-borlabs-cookie/
// https://borlabs.io/kb/8-create-content-blocker-borlabs-cookie/You can also set the video to open in a new tab by setting the Button Link Target? to “Open in a new window”.
We will tag one of our developers to check the thread.
Best regards,
IsmaelHi,
Thank you for the update.
Try to use this css in the Quick CSS field to adjust the spacing between words.
p { margin: 0.85em 0; word-spacing: 5px; }Please toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards.
Best regards,
IsmaelHi,
Unfortunately, we cannot help you further with this. A deleted menu cannot be restored unless you have a site backup or a restore point, otherwise, you will have to create the menu again from scratch and add the items manually.
Thank you for your understanding.
Best regards,
IsmaelSeptember 21, 2021 at 2:33 pm in reply to: Strange behaviour of Header menu between 1068px and 1289 px width #1321774Hi,
Glad to know that the problem has been fixed. We will close the thread now. Please let us know if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the info.
Looks like the issue is related with the WPML plugin. Have you tried translating the images or uploading them again in the slider?
// https://wpml.org/documentation/getting-started-guide/media-translation/
Related thread: https://kriesi.at/support/topic/wpml-typeerror-in-slideshow-js-only-on-secondary-language/
Best regards,
IsmaelSeptember 21, 2021 at 2:22 pm in reply to: Woocommerce Search And Filter Widgets Have Stopped Displaying on Desktop #1321769Hey philthebass,
Sorry for the delay. The product filter in the sidebar is displaying correctly on our end. It seems to be working properly as well. Please check the screenshot below.
Screenshot: https://postimg.cc/yWv01Fbt
Is the issue fixed? Looks like you are now using the block editor instead of the Advance Layout Builder (ALB).
Best regards,
IsmaelHi,
Thank you for the info.
Did you try to increase the PHP memory limit to 512MB? Does it work correctly when you temporarily disable the page.php modification? Please post the content of the page.php file so that we could test it on our installation.
To learn more about how to increase the memory limit, please check the following article.
// https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
We were not able to check the site because the account above does not have admin rights. Please adjust the user role.
Best regards,
IsmaelHey maucherOnline,
Sorry for the delay. We checked the “elektrosmog-messgeraet-esi2” product page on both languages and the appropriate price with the corresponding currency seems to be displaying correctly, “CHF224.00 inkl. MwSt.” on the CH domain and “€224,00 inkl. MwSt.” on DE. Is the issue fixed?
Best regards,
IsmaelHi,
No problem. Glad we could help. We will close the thread now. Please do not hesitate to open another if you need anything else.
Have a nice day.
Best regards,
IsmaelHey melanie_erfrischt,
Thank you for the inquiry.
The site is asking for another authentication, which may be the htaccess protection. Please include the info in the private field. We will check the site again afterwards.
Best regards,
IsmaelHi,
It works fine on our end. Please check the screenshot below. Only the slider with the nosrcset class name removes the srcset attribute.
Screenshot: https://imgur.com/abMifmz
Have you tried selecting the original size of the image in the Styling > Slideshow Settings > Slideshow Image and Video Size settings?
Best regards,
IsmaelHi,
Thank you for the info.
We created a custom menu item called “Mega Menu”, enabled the mega menu option and added a few items in it including a column. You can find it at the very end of the menu. If you need to add a dash or disc before the items, please add this css code.
.avia_mega_div ul li ul li:before { content: "-"; position: absolute; }Let us know if that is what you are after.
Best regards,
IsmaelHi,
Thank you for the inquiry.
You may need to add this css code inside the css media query to adjust the height of the mobile and search icon.
.responsive #top #header_main > .container .main_menu .av-main-nav > li > a, .responsive #top #wrap_all .av-logo-container { height: 50px; line-height: 50px; }Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code. And if you need further assistance, please do not hesitate to open another thread. We will close this one for now.
Have a nice day.
Best regards,
IsmaelHey emilconsor,
Thank you for the inquiry.
Where can we see the issue again? Please provide a direct link to the page containing the image.
Have you tried selecting a thumbnail in the Styling > Grid Settings > Select custom image size settings? You have to set the Portfolio Grid Image Size settings to the second option first.
Best regards,
IsmaelHey mickra76,
Thank you for the inquiry.
Did you modify the slideshow_layerslider.php file in the child theme? Make sure to use the latest version of the file from Enfold v4.8.6.2. If the issue persists, please post the login details in the private field so that we could check the dashboard.
Best regards,
Ismael -
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