Forum Replies Created

Viewing 30 posts - 13,261 through 13,290 (of 67,414 total)
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  • in reply to: [av_privacy_google_tracking] button not working #1321871

    Hi,

    You should not disallow or block third party cookies because this will also disable the essential cookies, which the privacy options requires in order to work properly. Blocking all third party cookies in your browser will actually render the privacy options useless.

    Best regards,
    Ismael

    in reply to: Latest version or not? #1321868

    Hi,

    Great! Glad to know that the issue has been solved. Please let us know if you have other inquiries or if we can help you with anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: widget for recent posts in specific categories #1321865

    Hi,

    Glad to know that you have found a working solution. We will close this thread for now. Please do not hesitate to open another if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Highlight Spalte wird überlappt #1321863

    Hi,

    No problem. Glad we could be of help. We will close this thread now. Please feel free to open another if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Cookies doesn't work #1321862

    Hey Tobias777G,

    Thank you for the inquiry.

    Looks like you have set the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior to the first or second option, which allows external cookies by default. You have to select the third or fourth option in the Default Cookie Behavior settings to disallow external services or scripts on initial load including the analytics tracker.

    Best regards,
    Ismael

    in reply to: Gallery doesn't link to the right video #1321861

    Hey charliestravels,

    Thank you for the inquiry.

    Looks like you have added a list parameter to the Youtube URL. What happens when you remove that part including the index parameter?

    https://www.youtube.com/watch?v=y0utub3_1d&list=PL2RPQcnIMPRHiY1F8sowyelQMnM0oVZQf&index=3
    

    .. should be.

    https://www.youtube.com/watch?v=y0utub3_1d
    

    Best regards,
    Ismael

    in reply to: exclude images from srcset responsive react. #1321860

    Hi!

    Both sliders are actually using the same set of images. We just displayed the 4th image in the first slider and the first one in the other because they are the closest, and so that we can show the difference. Did you modify line 789 of the av-helper-slideshow.php file?

    if(false == strpos($this->config['class'], "nosrcset")) {
    							$img_tag = Av_Responsive_Images()->make_image_responsive( $img_tag, $slide->ID, $this->config['lazy_loading'] );
    						}
    

    Regards,
    Ismael

    in reply to: Image not showing in color section #1321852

    Hi,

    Thank you for the inquiry.

    The background images for the color section are now loaded or applied using a different css file. Removing the query strings probably forced the site to load the latest scripts and stylesheets instead of the cached resources, finally loading the new styles for the color section.

    Best regards,
    Ismael

    in reply to: Timeline Navigation colors #1321849

    Hi,

    Alright. We will close this thread for now.

    Have a nice day.

    Best regards,
    Ismael

    Hey HPT-admin,

    Thank you for the inquiry.

    The contact form is working correctly on our end. How can we reproduce the issue? Please check the screenshot of the contact form after sending it.

    Screenshot: https://imgur.com/faLwaxK

    Best regards,
    Ismael

    in reply to: Broken Layouts / stylesheet #1321846

    Hi,


    @tchamp77
    : Would you mind providing a screenshot of the issue? And if possible, please open a new thread so that we can close this older thread. Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: Custom font uploaded is not showing correctly #1321845

    Hey Empatica,

    Thank you for the inquiry.

    We tried to import the same font in the font manager, but we get the following error.

    Found no SVG file with font information in your folder. Was not able to create the necessary config files

    Have you tried uploading a different font? The font manager is actually intended for Google fonts, so we do not recommend uploading fonts from a different source.

    Best regards,
    Ismael

    in reply to: Image with Hot Spots on Mobile create jump to links? #1321844

    Hey jaimemerz,

    Thank you for the inquiry.

    You can add the following script in the functions.php file to make the document scroll to the position of the fallback tooltip when a corresponding hotspot is clicked.

    add_action("wp_footer", function() {
    ?>
    <script>
    (function($) {
        $(".av-image-hotspot").on("click", function() {
            var number = $(this)[0].classList[2];
    
            $('html, body').animate({
                scrollTop: $(".av-hotspot-fallback-tooltip." + number).offset().top
            }, 500);
        });
    })(jQuery);
    </script>
    <?php
    }, 999);
    

    Please make sure to copy the code directly from the forum. Let us know how it goes.

    Best regards,
    Ismael

    in reply to: Move Navigation Menu Item Clickable Area #1321843

    Hey navindesigns,

    Thank you for the inquiry.

    Part of the logo is covering the menu items. You will have to add this css code to fix it.

    #header .main_menu {
        z-index: 1000;
    }
    

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code.

    Best regards,
    Ismael

    in reply to: Youtube video not blocked properly #1321841

    Hi,

    Have you tried any of these steps?

    // https://borlabs.io/kb/6-blocking-videos-borlabs-cookie/
    // https://borlabs.io/kb/8-create-content-blocker-borlabs-cookie/

    You can also set the video to open in a new tab by setting the Button Link Target? to “Open in a new window”.

    We will tag one of our developers to check the thread.

    Best regards,
    Ismael

    in reply to: Elementor integrated with Enfold? #1321839

    Hey Ronald,

    Thank you for the inquiry.

    The theme has its own Advance Layout Builder (ALB), so native integration with Elementor is not a priority. There are a few users who are using Elementor with the theme, so it should still be possible with a bit of modification.

    Best regards,
    Ismael

    in reply to: Regarding a issue of word spacing in body text #1321838

    Hi,

    Thank you for the update.

    Try to use this css in the Quick CSS field to adjust the spacing between words.

    p {
        margin: 0.85em 0;
        word-spacing: 5px;
    }
    

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards.

    Best regards,
    Ismael

    in reply to: Help with the Menu #1321778

    Hi,

    Unfortunately, we cannot help you further with this. A deleted menu cannot be restored unless you have a site backup or a restore point, otherwise, you will have to create the menu again from scratch and add the items manually.

    Thank you for your understanding.

    Best regards,
    Ismael

    Hi,

    Glad to know that the problem has been fixed. We will close the thread now. Please let us know if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Avia footer scripts error #1321773

    Hi,

    Thank you for the info.

    Looks like the issue is related with the WPML plugin. Have you tried translating the images or uploading them again in the slider?

    // https://wpml.org/documentation/getting-started-guide/media-translation/

    Related thread: https://kriesi.at/support/topic/wpml-typeerror-in-slideshow-js-only-on-secondary-language/

    Best regards,
    Ismael

    Hey philthebass,

    Sorry for the delay. The product filter in the sidebar is displaying correctly on our end. It seems to be working properly as well. Please check the screenshot below.

    Screenshot: https://postimg.cc/yWv01Fbt

    Is the issue fixed? Looks like you are now using the block editor instead of the Advance Layout Builder (ALB).

    Best regards,
    Ismael

    in reply to: custom page template not using full width #1321768

    Hi,

    Thank you for the info.

    Did you try to increase the PHP memory limit to 512MB? Does it work correctly when you temporarily disable the page.php modification? Please post the content of the page.php file so that we could test it on our installation.

    To learn more about how to increase the memory limit, please check the following article.

    // https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    We were not able to check the site because the account above does not have admin rights. Please adjust the user role.

    Best regards,
    Ismael

    in reply to: Enfold and WooCommerce Multilingual (WPML) #1321764

    Hey maucherOnline,

    Sorry for the delay. We checked the “elektrosmog-messgeraet-esi2” product page on both languages and the appropriate price with the corresponding currency seems to be displaying correctly, “CHF224.00 inkl. MwSt.” on the CH domain and “€224,00 inkl. MwSt.” on DE. Is the issue fixed?

    Best regards,
    Ismael

    in reply to: Edit default Ajax search for Taxonomy Terms #1321714

    Hi,

    No problem. Glad we could help. We will close the thread now. Please do not hesitate to open another if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: cloud widget links, logo mobile #1321713

    Hey melanie_erfrischt,

    Thank you for the inquiry.

    The site is asking for another authentication, which may be the htaccess protection. Please include the info in the private field. We will check the site again afterwards.

    Best regards,
    Ismael

    in reply to: exclude images from srcset responsive react. #1321712

    Hi,

    It works fine on our end. Please check the screenshot below. Only the slider with the nosrcset class name removes the srcset attribute.

    Screenshot: https://imgur.com/abMifmz

    Have you tried selecting the original size of the image in the Styling > Slideshow Settings > Slideshow Image and Video Size settings?

    Best regards,
    Ismael

    in reply to: Hello, how can i have arrow in these submenu? #1321711

    Hi,

    Thank you for the info.

    We created a custom menu item called “Mega Menu”, enabled the mega menu option and added a few items in it including a column. You can find it at the very end of the menu. If you need to add a dash or disc before the items, please add this css code.

    .avia_mega_div ul li ul li:before {
        content: "-";
        position: absolute;
    }
    

    Let us know if that is what you are after.

    Best regards,
    Ismael

    in reply to: Logo Size Too Big on Mobile Device #1321710

    Hi,

    Thank you for the inquiry.

    You may need to add this css code inside the css media query to adjust the height of the mobile and search icon.

    .responsive #top #header_main > .container .main_menu .av-main-nav > li > a, .responsive #top #wrap_all .av-logo-container {
        height: 50px;
        line-height: 50px;
    }
    

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code. And if you need further assistance, please do not hesitate to open another thread. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Image resizes on lightbox preview image #1321709

    Hey emilconsor,

    Thank you for the inquiry.

    Where can we see the issue again? Please provide a direct link to the page containing the image.

    Have you tried selecting a thumbnail in the Styling > Grid Settings > Select custom image size settings? You have to set the Portfolio Grid Image Size settings to the second option first.

    Best regards,
    Ismael

    in reply to: Warning on website hosted on siteground #1321708

    Hey mickra76,

    Thank you for the inquiry.

    Did you modify the slideshow_layerslider.php file in the child theme? Make sure to use the latest version of the file from Enfold v4.8.6.2. If the issue persists, please post the login details in the private field so that we could check the dashboard.

    Best regards,
    Ismael

Viewing 30 posts - 13,261 through 13,290 (of 67,414 total)