Hey mrsecommerce,

Thank you for the inquiry.

We cannot seem to reproduce the issue on our end. The checkout always goes through and redirects to the payment page properly. We tried checking out a few times as shown in the screenshots below.

Screenshots:

// https://postimg.cc/3d50vnzK
// https://postimg.cc/Z9RWSgvL

Please ask the user to remove the browser cache or history, or ask them attempt to checkout using a different browser.

Best regards,
Ismael

Hi,

Ok. Did you try the latest code or snippet? This will disable the function that disables the plugin settings after setting up the theme.

// https://kriesi.at/support/topic/the-events-calendar-disable-the-event-search-bar-option-disabled-by-enfold/#post-1319459

Best regards,
Ismael

Hi,

No problem. Please feel free to open another thread if you need anything else. We will close this one for now.

Have a nice day.

Best regards,
Ismael

Hi,

Thank you for the info.

We cannot find that same slider in the home page. Did you remove it? The image is probably cut out a bit because it is not proportionate to the gallery’s aspect ratio, so the theme resizes the image. The resize might cause the image to overflow outside the gallery container to maintain the image’s aspect ratio. We recommend using wider images with the gallery, or images with an aspect ratio of at least 16:9. And make sure that all images in the gallery have the same dimension.

Best regards,
Ismael

Hi,

Alright. But please note that the modification above will only work for the first map in the page. If you have multiple maps in the page, only the first map will be scrollable with the mousewheel. Please feel free to open another thread if you need anything else.

Have a nice day.

Best regards,
Ismael

Hi,

Thank you for the info.

The builder is not loading immediately because a font request blocks the avia_ajax_text_to_interface action for more than 30 seconds. This prevents the builder from rendering elements and from fully loading. We are not yet sure which font it is but it is from the WordPress core.

Screenshot: https://postimg.cc/CdjPpf4K

Try to add this code in the wp-config.php file to disable css and script compression in the admin or dashboard.

define("COMPRESS_CSS", false);
define("COMPRESS_SCRIPTS", false);
define("CONCATENATE_SCRIPTS", false);

We will check the site again afterwards.

Best regards,
Ismael

Hi,

We are now able to access the site but the account above have no administrator rights, so we cannot really access anything. We cannot even see the front end because it is on maintenance mode.

Do your hosting provider have additional info about what is causing the database spike? They should be able to monitor it on their end. Temporarily, you should disable the Performance > File Compression settings because this function creates copies of the stylesheets and scripts in the database. After disabling the file compression, install a database optimization plugin and clean the database of any transients.

// https://wordpress.org/plugins/wp-optimize/

Best regards,
Ismael

Hey jstonestreet,

Thank you for the inquiry.

Do they have additional information regarding the issue, or what is in the theme that is slowing the site? Default themes will surely load faster compare to themes like Enfold because they are pretty light and do not offer the same functionality and features, which also means that they do not have to load as many resources (scripts, stylesheets etc).

We checked the site and right off the bat, 404 errors popped up, missing files from the theme, WP core and gravity forms. The errors randomly occur on different pages.

// https://imgur.com/XMo4wmo

Have you tried disabling the plugins temporarily (cache, minification)? There are a total of 20 plugins installed in the site right now, which is quite a lot, so one of them or a combination of those plugins plus the theme may be causing the issue.

Best regards,
Ismael

Hey clemmasson,

Thank you for the inquiry.

Do you see any errors when you activate the theme? Please try to set the installation to debug mode so that we could check the error and the logs. For more info, please refer to the following links.

// https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG
// https://torquemag.io/2020/12/enable-wordpress-debug-mode/

Best regards,
Ismael

Hi,

No problem. The process of reloading the stylesheets is almost the same as what we suggested in this thread, but with css instead of js or script files.

// https://kriesi.at/support/topic/mobile-menu-accessiblity/#post-1318592

You will need the following functions and make use of the $deps (depends on) parameter.

// https://developer.wordpress.org/reference/functions/wp_dequeue_style/
// https://developer.wordpress.org/reference/functions/wp_enqueue_style/

$deps
(string[]) (Optional) An array of registered stylesheet handles this stylesheet depends on.
Default value: array()

If a stylesheet depends on another file, it will load after that file. You just have to make sure that the base.css file is loaded before the elementors’ dynamic styling, so that it does not override the intended styles.

Best regards,
Ismael

Hi,

Thank you for following up.

We updated the css code above and remove the other selectors, so that it will only affect the header background. We also set the opacity from 0.95 to 1. Unfortunately, we cannot figure out why the header shifts a bit on scroll. By default, the header is not intended to work this way, so you might have to revert the modifications and instead use the available settings.

Best regards,
Ismael

Hi,

Thank you for the update.

Can we access the site? Please post the login details in the private field and make sure that the Appearance > Editor panel is accessible so that we can edit the theme when necessary.

Best regards,
Ismael

Hi,

If I use external cookies (google analytics for example), will these automatically be blocked initial?

Yes, external cookies will be automatically blocked when the Enfold > Privacy & Cookies > Cooking Handling > Default Cookie Behavior is set to the third or fourth option, and when the user denied the cookies.

Thank you for your patience.

Best regards,
Ismael

Hi,

Thank you for the update.

You can add the code in the Enfold > General Styling > Quick CSS field, or in the child theme’s style.css file, whichever you prefer. You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css. Please note that the css above will only adjust the style of first and third icon, in the billing and payment pages, respectively. You have to add more css just like those to adjust the style of the other icons.

Best regards,
Ismael

Hi,

Did you enable the Woocommerce 3.0 gallery from the Enfold > Shop Option panel? The plugin may not work with the theme’s default gallery. Please feel free to open a new thread if you need more help. We will close this one for now.

Best regards,
Ismael