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Viewing 30 posts - 12,631 through 12,660 (of 66,084 total)
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  • Hi,

    Thank you for the inquiry.

    We checked the site but we cannot see any issue with it. Would you mind providing a screenshot of the issue?

    Best regards,
    Ismael

    Hi,

    This is what happens on our end. When we visited the FR site, accepted the cookies and go to another page, the cookie message bar remains hidden. When we switch the language or go to the EN site, the cookie message bar pops up again, which is the expected behavior since the other version (EN) is considered as a different domain or site. This also nullifies the privacy cookies in the FR site, so when you switch back to it (to the FR site), the cookie message bar has to pop up again. This is not going to be an issue unless the user intentionally switches languages for no reason. The user will probably stick to one language, accept the cookie message bar there, then continue to other pages in the same language.

    Best regards,
    Ismael

    in reply to: Enfold Accordion Element Fault Update #1312297

    Hey Andrew,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue? The background of the toggle container is set to white (#f8f8f8). And we do not see anything wrong with the css code.

    Best regards,
    Ismael

    in reply to: Photo gallery #1312295

    Hey MidasPL,

    Thank you for the inquiry.

    We cannot find the “1 panorama : 2 Square : 1 panorama” gallery in the site. Would you mind providing a screenshot of the section? Have you tried using the column elements to separate the images?

    Try to make it with Masonry gallery but no good efect. When it is panoaram a picture loose quality

    Did you select a thumbnail in the Styling > Masonry Settings > Image Size settings? You should be able to select larger images with better quality.

    Best regards,
    Ismael

    in reply to: Include variable from URL in contact form #1312291

    Hi,

    Alright. Please feel free to open another thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Google Analytics not registering #1312290

    Hi,

    My sites ( https://www.otwaysaccommodation.com.au being one of them ) are getting and registering referrals from other sites. That is not the problem.

    The fact that the site is getting and registering referrals from other sites and getting page views, just mean that there are no issues with the analytics or the tracker.

    The problem is that my customers’ sites ( none of them ) are not registering referrals from my sites.

    The analytics script on the site (https://www.otwaysaccommodation.com.au) is working correctly. You should check the tracker or analytics script in the site you are referring to, because that is the script that is supposed to send the referrer URL (your site).

    Best regards,
    Ismael

    Hi,

    The widgets are now displaying correctly in the sidebar and the Widgets panel has been reverted back to the old editor. Please make sure to remove the cache before checking the page again.

    Best regards,
    Ismael

    in reply to: Image slider to work on auto #1312285

    Hi,

    1.) Is the script working correctly?

    2-3.) For some reason, the display classes do not get added to the element in the front end, which is why the visibility options are not working. Please try to update the theme from version 4.8.3 to version 4.8.4.

    Best regards,
    Ismael

    in reply to: Google Analytics not registering #1311790

    Hi,

    According to the console, there are 17 page views yesterday July 22, 2021 and there are a total of 673 visitors or page views event in 30 days, which means that the analytics script is properly working all along. Please check the screenshot below.

    Screenshot: https://postimg.cc/gallery/gRs9ns0

    Is this same console where you are checking the site data? There are also some referrals from this forum and two other sites. (see private field)

    Best regards,
    Ismael

    in reply to: Contact Form send emty e-mails #1311785

    Hi,

    Thank you for your patience.

    As you already know, the default contact form only have two security features, the simple captcha and the Google reCAPTCHA, but you can add a honeypot with a plugin if necessary. If all of these security features have been compromised or bypassed for some reason, then the only option is to use a different contact form. However, using a different one does not mean that bots will not continue to target your sites. Eventually, somehow, they will still find a way to work around the scripts and get through the security features.

    Best regards,
    Ismael

    Hi,

    You may need toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code and purge the cache afterwards. Let us know if that helps.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Adjusting background position in a gridrow element #1311780

    Hi,

    Thank you for the update.

    We see the site or the grid image differently. Please check the screenshot below.

    Screenshot: https://imgur.com/88MAX7e

    Is that how you want the page to look like?

    Best regards,
    Ismael

    in reply to: Tag archive #1311747

    Hi,

    Why is it wrong to have an h1 tag in the page? This is the only h1 tag in the archive or category page, it has no duplicate, so it should be valid. Yes, it is not the archive or category title, but it is not wrong to wrap the description in an h1 tag, specially when the text or description fully describes the page. But this is no longer an issue in your site since we have already added the category title, wrapped it in an h1 tag and replaced the description with a paragraph tag.

    Best regards,
    Ismael

    in reply to: Yoast SEO Title Tag #1311744

    Hi,

    Do you have a staging or development version of the site? If not, you can ask your hosting provider to create it for you, or you can create one yourself.

    // https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
    // https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Ismael

    in reply to: Issue with tag archive pages #1311743

    Hi,

    We will have to access the dashboard and edit the files if necessary. Please post the login details in the private field. Make sure that the Appearance > Editor panel is accessible.

    Best regards,
    Ismael

    in reply to: HTML-Tag in Excerpt #1311742

    Hi,

    Thank you for the info.

    We have found a minor syntax error in the filter, so we adjusted it. We also reverted the changes in the functions-enfold.php file. It should be working properly now.

    Best regards,
    Ismael

    in reply to: Google Analytics not registering #1311740

    Hi,

    You can create a new group and add another user in the admin > user management. My email is in the private field.

    // https://support.google.com/analytics/answer/1009702?hl=en#zippy=%2Cin-this-article

    Best regards,
    Ismael

    in reply to: Graphic in a small bar above #1311739

    Hi,

    We may have to access the dashboard in order to see the image. Are you sure that you use the correct image URL? The link that you posted above is the link of the image in the Media > Library.

    Best regards,
    Ismael

    in reply to: Cookie Message Bar loads on every page of Multisite #1311738

    Hi,

    Thank you for the update.

    For some reason, the consent bar is not opening immediately on page load. Please create a different thread and post the site details in the private field so that we could check the issue properly.

    Best regards,
    Ismael

    in reply to: Enfold and Max Mega Menu issues on mobile #1311735

    Hi,

    Thank you for the update.

    Would you mind posting the login details in the private field? We would like to test the modification and do some adjustments if necessary.

    Best regards,
    Ismael

    in reply to: Add button to the Masonry post #1311733

    Hi,

    Thank you for the info.

    We have added the avf_masonry_entry_content filter in the functions.php file and remove the previous script. Please remove the browser cache before testing the page again.

    Best regards,
    Ismael

    in reply to: Change breadcrumb Home Location #1311732

    Hi,

    There was a minor syntax error in the code, so we adjusted it a bit. Please try to add the code again in the functions.php file.

    Best regards,
    Ismael

    in reply to: Enfold and Max Mega Menu issues on mobile #1311491

    Hi,

    Glad to know that it is now displaying on mobile view. Regarding the adjustments, it seems to be the default layout of the menu. If you want to remove the background color, try this css code.

    #mega-menu-wrap-avia .mega-menu-toggle {
        background: transparent;
    }

    And to adjust its position, use this one.

    @media only screen and (max-width: 989px) {
    #mega-menu-wrap-avia .mega-menu-toggle {
        position: absolute;
        right: 0;
        top: -50px;
    }
    
    .responsive #header_main_alternate, .responsive #top #wrap_all #header_main_alternate .main_menu, .responsive #top .av_mobile_menu_tablet #header_main_alternate {
        display: block !important;
        position: absolute;
        width: 100%;
        top: 10px;
    }
    
    #mega-menu-wrap-avia .mega-menu-toggle.mega-menu-open + #mega-menu-avia {
        display: block;
        top: 50px;
    }
    }
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    1.) We could adjust the vertical position of the logo by adjusting its top margin a bit.

    @media (max-width: 479px) {
        .responsive .logo img {
            margin-top: 10px;
        }
    }

    2.) We can now see the strikethrough but we cannot figure out where it is coming from. Did you add any custom css code recently?

    3.) Yes, you can freely use the code that were provided by other users in the forum.

    Best regards,
    Ismael

    in reply to: Contact Form send emty e-mails #1311487

    Hi,


    @volmering
    : Do you have security plugins in your sites? This should lessen unwanted traffic and hopefully catch spammers.


    @audreyweddingsalon
    : This is probably caused by bots or scripts. Emails sent by real customers or visitors will not be sent without them toggling the privacy policy checkbox manually, so in the email, the privacy policy should be set to true or “yes”.

    Best regards,
    Ismael

    in reply to: Google Analytics not registering #1311390

    Hi,

    The analytics script is running correctly on both sites as shown in the screenshots below. This means that the theme is loading the script correctly or the theme adds it in the document as expected. We do not have access to your Google console, so we will not be able to check the data but the script is sending post requests to Google servers.

    Screenshot: https://postimg.cc/gallery/nH422bC

    Unfortunately, we may not be able to help you further unless we get access to the console. You may need to hire a freelance developer for additional assistance.

    Best regards,
    Ismael

    Hey!

    It seems to be an issue with the new Widgets panel, which has been recently released on WP 5.8. We will forward the issue to our channel. Have you tried adding a new widget in the widget area?

    Regards,
    Ismael

    in reply to: Mobile Site Issues with responsiveness #1311378

    Hi,

    Would you mind providing a screenshot of the issue? We do not see any phone number in the page.

    Best regards,
    Ismael

    in reply to: Enfold Band and Enfold DJ #1311375

    Hi,

    Yes, that should be possible with a few css modification. You can start with this.

    .dropdown_ul_available:after {
        content: "v";
        position: absolute;
        right: 0;
        top: 10px;
        color: orange;
    }

    This should add a down arrow beside the menu item when it has a dropdown or submenu.

    Best regards,
    Ismael

    in reply to: Cookie Message Bar loads on every page of Multisite #1311358

    Hi,

    The cookie consent message bar is disabled when visited the site and only the badge is enabled. This badge will always display regardless of the privacy cookie status.

    Best regards,
    Ismael

Viewing 30 posts - 12,631 through 12,660 (of 66,084 total)