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Hi,
It’s actually good to disable lazy loading for elements that affect LCP because lazy loading can delay their appearance. In this case, it’s already handled correctly, so there’s nothing you need to do for this part.
For the fetchpriority issue, if you’re using Image layers in the Layer Slider, go to Layer Settings > Attributes > Custom Attributes tab of the layer, then add fetchpriority as the attribute and set its value to high. The following article should explain what this attribute does.
— https://addyosmani.com/blog/fetch-priority/
Best regards,
IsmaelOctober 6, 2025 at 6:52 am in reply to: Main Page Moves Few Pixels Right When Shopping Cart is Clicked #1489874Hey a_edemirci,
Thank you for the inquiry.
This seems to be an issue with a custom css style from the cart plugin.
body.xoo-wsc-cart-active { padding-right: 15px; }
Try to override it with this css:
body.xoo-wsc-cart-active { padding-right: auto; }
Please make sure to purge the cache before checking the page.
Best regards,
IsmaelOctober 6, 2025 at 6:48 am in reply to: Layer Slider 7 Text Link Deleted But Cursor Still Shows #1489873Hey Valerie,
Thank you for the inquiry.
Where can check the issue? Please provide a screenshot using platforms like Savvyify, ImgBB, PostImages or Dropbox, then create a test page so we can inspect the elements.
Best regards,
IsmaelHey furtivo,
Thank you for the inquiry.
We may need to log in to the site to properly investigate the issue. Please provide the login details in the private field and make sure that the Appearance > Theme File Editor is activated in case we need to check the theme files.
Best regards,
IsmaelHey Alexandre,
Thank you for the inquiry.
The site was not loading when we checked. Unfortunately, we do not provide support for third-party extensions or plugins as stated on our support policy. Please contact the plugin developer for additional assistance.
Best regards,
IsmaelHi,
The column animations can be disabled under the Advanced > Animation tab. We created a copy of the home page, disabled all animations and added the following filter using the Code Snippets plugin (named “Enfold Header Scroll Offset”). This resolved the scroll issue.
Please make sure to purge the cache before checking the page (see private field).
function avf_header_setting_filter_mod($header) { $header['header_scroll_offset'] = $header['header_scroll_offset'] + 200; return $header; } add_filter('avf_header_setting_filter', 'avf_header_setting_filter_mod', 9999, 1);
Best regards,
IsmaelOctober 3, 2025 at 7:07 am in reply to: content disappears, cookie consent not working properly #1489795Hey Munford,
Thank you for the inquiry.
We are seeing a script error in the browser console, but we’re not sure where it’s being generated from. It seems to be added inline, but we can’t access the exact source. Did you recently add a script to the site?
This is the error:
Uncaught SyntaxError: missing ) after argument list
Best regards,
IsmaelHi,
Thank you for the update.
The page speed reports clearly point to the Revolution Slider as the cause of the LCP issue, so it’s definitely the reason for the decreased score. On the second site, you’ll notice there is no LCP issue because the Revolution Slider only contains static images, without moving parts or animations, unlike the first site, which uses complex slides and effects.
This is the LCP report — note the element sr7-module#SR7_31_1.
LCP request discovery
Optimize LCP by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loadingLCP
lazy load not applied
fetchpriority=high should be applied
Request is discoverable in initial document
sr7-module#SR7_31_1 > sr7-content > sr7-slide#SR7_31_1-130 > sr7-img#SR7_31_1-130-23
Fixing this LCP issue should significantly increase the overall score. We recommend reaching out to the plugin developers for additional information about the issue.
Best regards,
IsmaelOctober 3, 2025 at 6:53 am in reply to: Extremely slow image uploads and admin pages when using Enfold #1489793Hey waveseven,
Thank you for the inquiry.
You are uploading a lot of files simultaneously, so it will definitely take some time. We tested uploading a 26 MB video on our local installation, and it was uploaded in 2 seconds or less. Try to temporarily deactivate your plugins to see if that improves the upload speed, or try uploading a maximum of 5 files at a time. Let us know the result.
Best regards,
IsmaelHi,
Thank you for following up.
The class name bluebox was added to the column inside the cell. Please correct this by moving the bluebox class to the cell element.
Best regards,
IsmaelHi,
Thank you for the screenshots.
We’re not really seeing Step 1, but for Step 3, try to look for the following css code and adjust the value from 50px to 20px.
.av-masonry-entry { margin-bottom: 50px !important; }
Set the margin-bottom value to 20px, then purge the cache before testing the page.
Best regards,
IsmaelOctober 3, 2025 at 6:37 am in reply to: Background Video in colour section shows the beginning of video once it has play #1489788Hey PhatJ,
Thank you for the inquiry.
Try to add a Custom CSS Class name (e.g., av-video-section-control) to the Color Section element by going to Advanced > Developer Settings, then add the following code to the functions.php file to pause the video on the last frame and prevent it from restarting.
function av_custom_script() { ?> <script> document.addEventListener("DOMContentLoaded", function () { const videos = document.querySelectorAll(".av-video-section-control video"); videos.forEach(function(video) { video.removeAttribute("loop"); video.addEventListener("ended", function () { video.currentTime = video.duration; video.pause(); }); }); }); </script> <?php } add_action('wp_footer', 'av_custom_script');
This should help: https://kriesi.at/documentation/enfold/add-custom-css/
Best regards,
IsmaelHi,
We can no longer access the account. Did you manage to resolve the issue?
Best regards,
IsmaelOctober 3, 2025 at 6:27 am in reply to: events calendar add to calendar dropdown getting cut off #1489786Hey sky19er,
Thank you for the inquiry.
Try to set a minimum height for the dropdown container using this css:
.tribe-common--breakpoint-medium.tribe-events .tribe-events-c-subscribe-dropdown { min-height: 300px; }
Best regards,
IsmaelHi,
Thank you for the update.
You can assign a Custom CSS Class name to the element and use it instead of the default unique identifier or selector (.av-3rcobvm-8d18db703327afb5e34a99a6bcf02d44). Please refer to the documentation below for more info.
— https://kriesi.at/documentation/enfold/add-custom-css/
Best regards,
IsmaelHey jacobedgren4,
Thank you for the inquiry.
Unfortunately, this option is not available by default and would require template modifications, such as using custom fields and creating meta boxes for them in the page editor. Another option is to manually create your own grid using columns and text elements in the builder. You can then add a button element in each column and assign the appropriate link.
Let us know if you need more info.
Best regards,
IsmaelHi,
Thank you for the login info.
We re-added the ava_auto_resize script in the functions.php file and adjusted the ID value in the is_page function so that the script runs on the homepage. This seems to have resolved the issue with the masonry layout as shown in the screenshot below.
Please make sure to purge the cache before checking the page, or switch to incognito mode. Let us know the result.
Best regards,
IsmaelHi,
Thank you for the update.
The text (or the column containing the text) in the “Empecemos” section is animated, as well as the columns and sections above it. Try to save the home page as a template, then create a test page and disable all animations from the top of the page down to the “Empecemos” section. After that, test the page and let us know the result.
Best regards,
IsmaelHey Sven,
Thank you for the inquiry.
The issue seems to be due to the addition of the Revolution Slider, which impacts the LCP (Largest Contentful Paint) score. We recommend hiding the default Revolution Slider on mobile view and display a more minimal replacement, like a static image or text.
The same slider also appears to be causing forced reflows, which can significantly affect performance. Unfortunately, we don’t have access to the Revolution Slider scripts, so we won’t be able to help directly with fixing this.
The server is responding well but there is a redirect on the first request which adds latency. This might be coming from a CDN or server configuration. You may need to contact your hosting provider or check redirect rules to resolve it.
Let us know if you need more info.
Best regards,
IsmaelOctober 1, 2025 at 6:15 am in reply to: Address 2 field leaves a blank on email order conformation #1489713Hi,
Glad we could be of help! Please don’t hesitate to open another thread if you have more questions. Have a nice day.
Best regards,
IsmaelOctober 1, 2025 at 6:03 am in reply to: Unrelated updates or page edits seem to strip home page CSS #1489711Hey lpeyton2,
Thank you for the inquiry.
Did you install any cache or compression plugins? Please try temporarily disabling the Enfold > Performance > File Compression settings if other compression options are enabled, either in a caching plugin or a dedicated compression plugin. Let us know the results.
Also, where is the site hosted? It’s possible that a caching mechanism is enabled on your server, which might be causing the issue. Please contact your hosting provider for additional information.
Best regards,
IsmaelHi,
Thank you for the screenshot.
What happens when you disable the text or column animations? It seems to work correctly once the animations have finished.
Best regards,
IsmaelOctober 1, 2025 at 5:41 am in reply to: menu not linked child pages should be marked in the menu #1489707Hi,
Thanks for the update.
Try to adjust the values in this css code:
.page-id-516 li#menu-item-508 .avia-menu-text::after, .page-id-536 li#menu-item-508 .avia-menu-text::after, .page-id-553 li#menu-item-508 .avia-menu-text::after, .page-id-555 li#menu-item-508 .avia-menu-text::after { top: 32px; height: 2px; min-width: 167px; left: -10px; bottom: -9px; }
Best regards,
IsmaelHi,
We may need to log in to the site to properly inspect the issue. Please provide the login details in the private field.
Best regards,
IsmaelOctober 1, 2025 at 5:32 am in reply to: Address 2 field leaves a blank on email order conformation #1489705Hi,
Thank you for the links.
We added this code to the Quick CSS field.
#top .woocommerce-order-details .order-again { display: none !important; }
Best regards,
Ismael -
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