Hey arapps,

Thank you for the inquiry.

We get a 403 error when try to load more items from the masonry gallery. We are not yet sure what is causing but we did notice that the site still contains an older version of the theme, 4.8.7.1. Please upgrade the theme to version 4.8.9.1, toggle or temporarily disable the Enfold > Performance > File Compression settings, purge the cache, then check the page gain.

Best regards,
Ismael

Hi JP,

If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

Best regards,
Ismael

Hey frankeee,

Thank you for the inquiry.

Did you update the image URL in the script? Look for these lines in the script and adjust the image URL.

 $('.logo a').find( 'img' ).attr('src', 'https://your-full-url.com/wp-content/uploads/2021/01/2nd-logo.png').css({ 'padding-top': '0px'});
   } else {
    $('.logo a').find( 'img' ).attr('src', 'https://your-full-url.com/wp-content/uploads/2021/01/logofinale.svg').css({ 'padding-top': '15px'});

Please post the site URL in the private field so that we can check the modification.

Best regards,
Ismael

Hey fruocco66,

Thank you for the update.

You will have to update the theme manually just this once, expect to encounter a few issues since you are updating from a very old version of the theme. The latest version is now 4.8.9.1. To learn more about the manual update, please check this documentation.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

This article should also help.

// https://kriesi.at/archives/the-complete-guide-to-updating-enfold

Best regards,
Ismael

Hi,

Great! Thank you for the kind words. Please let us know if you need anything else, closing this thread for now.

Have a nice day.

Best regards,
Ismael

Hi,

Thank you for the update.

You can use this css code to adjust the style of the slider button.

#top #wrap_all .avia-slideshow-button {
    border-radius: 3px;
    text-transform: uppercase;
    padding: 15px 16px;
    display: inline-block;
    margin-top: 20px;
    text-decoration: none;
    font-weight: bold;
    font-size: 20px;
}

Wrap it inside a css media query if you want to only apply the changes on certain screen sizes. What do you mean by “fixed” exactly?

Best regards,
Ismael

Hey Jordan Heppleston,

Thank you for the inquiry.

That is unfortunate but you should be able to review what is in the cart before checking out. Unfortunately, we do not handle sales here, so you will have to contact Themeforest and ask them directly for a refund.

Best regards,
Ismael

Hey mischael1,

Thank you for the inquiry.

Have you tried editing the button manually from the Enfold > Privacy & Cookies > Cookie Handling > Modal Popup Window section? You should be able to configure the existing buttons from there, or insert another if necessary.

Best regards,
Ismael

Hi,

Thank you for the update.

Which slider are you currently using in the site? Please create a site backup or a restore point, then try to update the files listed in the private field.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

It might be an issue with the av_uid attribute. We may have to set the builder to debug mode so that we can check the actual shortcodes in the page and see if the elements contain unique av_uid attribute. Please check this documentation for more info on how to switch to debug mode.

// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

Best regards,
Ismael

Hey marcusss,

Thank you for the inquiry.

By default, the Video element will only use the selected video. Unfortunately, you cannot define a fallback. But since MP4 (H.264) is widely supported by most browsers, you don’t really need to use other formats as fallback.

// https://en.wikipedia.org/wiki/HTML5_video > Browser support

Best regards,
Ismael

Hey dpanebianco2018,

Thank you for the inquiry.

You will have to update the theme manually via FTP this time because the automatic update will not work in that version. And since you are updating from a very old version of the theme, you should expect to encounter some issues after the upgrade. Before doing the upgrade, make sure to create a site backup or a restore point just in case it didn’t work out, or better yet, clone the site to a different domain and do the upgrade there first.

For more info about the manual update, please check this documentation.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Please make sure to upgrade the theme regularly in the future.

Best regards,
Ismael

Hi,

Thank you for the update.

The shop page above does not exists anymore. Did you remove it? Please create a new page showing the shop table so that we can inspect the elements.

now we have released version 2.1.4 and added the event otfwtable_shown that trigger after the order table has been shown. Oscar J

And please ask the plugin authors which element triggers the otfwtable_shown event and the name of the script where this was added. You should also update the theme to version 4.8.9.1.

Best regards,
Ismael

Hey Teresa,

Thank you for the inquiry.

You can use this css code to remove the burger menu icon and display the menu text.

@media only screen and (max-width: 989px) {

  /* Add your Mobile Styles here */
  span.av-hamburger-inner {
    display: none;
  }

  .av-hamburger strong {
    display: block;
    float: none;
    height: 30px;
    line-height: 30px;
    font-size: 13px;
  }

  .av-hamburger-box {
    width: auto;
    height: 50px;
    display: block;
    line-height: 30px;
    padding: 7px 13px;
    border: 1px solid;
  }
}

Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

Best regards,
Ismael

Hi,

Thank you for the following up.

We have checked the comment form on a fresh installation without a plugin and we didn’t find the same hidden textare below the actual comment field, so the textarea in your installation must have been added by a custom script or a third party plugin. Did you install a spam protection plugin?

If you want to adjust the form fields in the comment form manually, you can use the comment_form_defaults filter.

// https://developer.wordpress.org/reference/hooks/comment_form_defaults/

Best regards,
Ismael