Hey sonia,

Thank you for the inquiry.

I receive the email from the contact form but any contact form sends an automatic response email (set correctly) to the customer.

Are you having issue with the autoresponder option? Do you want to disable it? Please check the autoresponder settings of the contact form in the Content > Backend > Autoresponder section. You can leave the Autoresponder reply to email address field blank if you don’t want to enable the autoresponder option.

Best regards,
Ismael

Hey Nicola,

Thank you for the inquiry.

You have to remove this conditional function from the filter to apply the changes on every page.

if(is_page(home)){

}

You can the update the filter with the following code.

-------------------------------
Additional Logos
-------------------------------
function add_logos($logo) {
  $logo .= '<a class="first-logo" href="/"><img src="http://site.local/wp-content/uploads/2022/03/logo-rivista.jpg"/></a>';
  $logo .= '<a class="second-logo" href="https://site.org"><img src="site.local/wp-content/uploads/2022/03/logo-ordine.jpg"/></a>';
  $logo .= '<a class="third-logo" href="https://www.site.it"><img src="http://site.local/wp-content/uploads/2022/03/pacinimedicina.png"/></a>';
  return $logo;
}
add_filter('avf_logo_final_output', 'add_logos');

Please make sure to update the href value and the img src in the filter above.

Best regards,
Ismael

Hi,

We actually removed the SKU after posting the screenshot above. Did you try adding it again? We applied a temporary SKU to the product again. Please make sure to purge the cache.

Best regards,
Ismael

Hey dubado,

Thank you for the inquiry.

Where can we check the issue? Please post the site URL in the private field so that we can inspect the menu items directly.

Best regards,
Ismael

Hi,

We tried to manually change the URL of the facebook sdk.js file in the class-framework-widgets.php (line 450) to get the nn_NO locale but it still sets the language to default, which is en_US.

	$src = '//connect.facebook.net/nn_NO/sdk.js#xfbml=1&version=v2.7';

It is possible that the locale or language code in not supported.

Best regards,
Ismael

Hey Sheryl,

Thank you for the inquiry

What do you mean exactly by “full site editing”? The theme has its own Advance Layout Builder (ALB), so you can create multiple layouts for your pages or posts using different builder elements such as sliders, grid row, blog posts, icons, text or code block and a lot more. There are also dedicated options for the header, footer and other areas of the site and tons of other features in the theme options panel. Please check our blog and the documentation to learn more about the Enfold theme.

// https://kriesi.at/documentation/enfold/e
// https://kriesi.at/blog

Best regards,
Ismael

Hey Brett Hammond,

Thank you for the inquiry.

The purchase code is actually attached to the account that was used to buy the theme license. You will have to contact the previous developer and get the purchase code from them, or ask them to register the theme and generate a personal token. Please check the documentation below for more info.

// https://kriesi.at/documentation/enfold/theme-registration/#register-my-theme

If you can’t contact the previous developer for some reason, you will have to create a new Themeforest account and purchase a new license for the theme. Unfortunately, you cannot recover the purchase code or generate a personal token for the theme if you don’t have access to the original account.

Best regards,
Ismael

Hey michaelmiller68,

Thank you for the inquiry.

The site contains an older version (4.8.6.2) of the theme, which requires updating. Please upgrade the theme to version 4.9, then toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards.

Best regards,
Ismael

Hi,

There is an open thread for this particular issue in our channel but we haven’t found a fix for it yet. We will update you once a solution has been found. Please manually edit the items temporarily.

Thank you for your patience.

Best regards,
Ismael

Hi,

You can use onedrive, just like the link that we provided above, imgur, dropbox or any free image hosting for the screenshot. Did you check the screenshot? Can you point out the issue on that screenshot?

Best regards,
Ismael

Hey Autaak,

Thank you for the inquiry.

In the $atts array above, try to remove the type and and the use_main_query_pagination items. The error probably occurs because those items are not valid avia_masonry attributes.

Best regards,
Ismael

Hi,

Thank you for the update.

You can use this css code to prevent the hover images from jumping when they are active.

#top #header_main > .container .main_menu .av-main-nav > li > a {
    min-width: 200px;
}

#top #header_main > .container .main_menu .av-main-nav > li > a > .avia-menu-text img {
    position: absolute;
}

Best regards,
Ismael

Hi!

again here my question to the devs : is it realy necessary to have on menu.css set these rules ( top and position ) for media-query to be !important ?

Did you test this already? Is it working properly without the !important rule in the following css?

.responsive #top .av-switch-990.av-submenu-container{top: auto !important; position: relative !important; height:auto; min-height:0; margin-bottom: -1px;}

Cheers!
Ismael

Hey spooniverse,

Thank you for the inquiry.

Are you referring to the Lazy Load videos settings? You have to modify the video.php file or shortcode template and edit this option around line 344.

$c = array(
						array(
							'name' 	=> __( 'Lazy Load videos', 'avia_framework' ),
							'desc' 	=> __( 'Option to only load the preview image. The actual video will only be fetched once the user clicks on the image (Waiting for user interaction speeds up the inital pageload).', 'avia_framework' ),
							'id' 	=> 'conditional_play',
							'type' 	=> 'select',
							'std' 	=> '',
							'lockable'	=> true,
							'subtype'	=> array(
												__( 'Always load videos', 'avia_framework' )		=> '',
												__( 'Wait for user interaction to load the video', 'avia_framework' )		=> 'confirm_all',
												__( 'Show in lightbox - loads after user interaction - preview image recommended', 'avia_framework' )	=> 'lightbox'
											),
						)
				);

Set the “std” parameter to “confirm_all”.

$c = array(
						array(
							'name' 	=> __( 'Lazy Load videos', 'avia_framework' ),
							'desc' 	=> __( 'Option to only load the preview image. The actual video will only be fetched once the user clicks on the image (Waiting for user interaction speeds up the inital pageload).', 'avia_framework' ),
							'id' 	=> 'conditional_play',
							'type' 	=> 'select',
							'std' 	=> 'confirm_all',
							'lockable'	=> true,
							'subtype'	=> array(
												__( 'Always load videos', 'avia_framework' )		=> '',
												__( 'Wait for user interaction to load the video', 'avia_framework' )		=> 'confirm_all',
												__( 'Show in lightbox - loads after user interaction - preview image recommended', 'avia_framework' )	=> 'lightbox'
											),
						)
				);

Best regards,
Ismael

Hi,

Which specific shortcodes are you actually using?

may ask for my money back.

You will have to ask the plugin authors for a refund. The plugin actually works well with the theme out of the box but it may requires some adjustments if you are looking to create custom layouts using the shortcodes.

Best regards,
Ismael