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Viewing 30 posts - 11,191 through 11,220 (of 66,206 total)
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  • in reply to: PHP 8.1 critical error #1333048

    Hi,

    Thank you for the info.

    We can now access the login page but it is asking for another authentication code. There is a third field in the login form.

    2 Factor Authentication code*

    Can you disable that field temporarily so that we can access the site?

    Best regards,
    Ismael

    in reply to: General Styling Page for End Users #1333047

    Hey Jorge,

    Thank you for the inquiry.

    Would you mind providing a link to the page where you are currently testing this option? It sounds like you are trying to allow your users to customize the site in the frontend. Creating that option or feature will require significant amount of modification and is beyond the scope of support. You may need to contact or hire a third party developer to build the option.

    Best regards,
    Ismael

    in reply to: Enfold child Newsletter #1333045

    Hey ictsystem,

    Thank you for the inquiry.

    how can I view only the mail field and the name?

    What do you mean? Please note that the widget will automatically display every fields that was added in the Mailchimp form creation panel. If you only need to display some of the fields, you have to create a new form and display that instead.

    Best regards,
    Ismael

    in reply to: Contact Form autorespond WITHOUT including form data? #1332968

    Hi,

    Thank you for the clarification.

    Try to use this filter in the functions.php file to exclude the contact form message or form fields’ value from the autorespond message.

    // directly return the autoresponder text
    add_filter("avf_form_custom_autoresponder", function($auto, $message, $cp, $post) {
        return $cp->form_params['autoresponder'];
    }, 10, 4);
    

    Best regards,
    Ismael

    in reply to: PHP 8.1 critical error #1332967

    Hi,

    Thank you for the info.

    We enabled the debug mode and got a bunch of errors in the login page. One of the errors is related to the layer slider — it says here that the layer slider drafts does not exist in the database.

    Fatal error: Uncaught mysqli_sql_exception: Table ‘_vk7_layerslider_drafts’ doesn’t exist in wp-includes/wp-db.php:2056 Stack trace: #0 /home/l/i/ftp_linkbergdk/wp-includes/wp-db.php(2056): mysqli_query(Object(mysqli), ‘DESCRIBE …’) #1

    Did you remove the layer sliders? You may need to restore those entries from a backup if available.

    Best regards,
    Ismael

    in reply to: Api key #1332965

    Hi,

    Thank you for the update.

    We tried to login using the account above but it seems to be incorrect or invalid. Please check the info carefully or provide another admin account.

    Best regards,
    Ismael

    in reply to: Swipebox overlay problem #1332964

    Hi,

    Thank you for the update.

    We cannot find the same contact form in the live site. Where did you add it, and how can we reproduce the issue? Please provide a login account for the staging site so that we can check the issue properly.

    Best regards,
    Ismael

    in reply to: Max height to a code block #1332952

    Hi,

    Great! Glad we could be of help. Please feel free to open a different thread if you need anything else. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Enfold settings lost after transfer #1332951

    Hey Michael,

    Thank you for the inquiry.

    Have you tried importing the theme options AFTER changing the entries in the database instead? Make sure to export the theme options first before editing the domain name.

    Did you actually check the Enfold > Theme Options? Are the options gone or just the site styling? It is possible that the compressed files (Performance > File Compression) still contain the old domain name, which is why the site styles are gone.

    Best regards,
    Ismael

    in reply to: update 4.8.8. Critical error in Theme PHP 8+ #1332950

    Hi,

    Thank you for update.

    Have you tried editing the avia_blog.php file as instructed in this thread?

    // https://kriesi.at/support/topic/critical-error-9/#post-1327504

    Please check your child theme and make sure that the avia_blog.php file is not there. If it is, please remove it temporarily.

    Best regards,
    Ismael

    in reply to: Direct Link to Ajax Portfolio Item #1332949

    Hey ToniMalena,

    Thank you for the inquiry.

    We get the following error in the console when we go to the Team Velocity page, which might be due to the Performance > File Compression settings. Please disable the compression settings temporarily so that we can locate the script where the error occurs.

    
    Uncaught TypeError: Cannot read properties of undefined (reading 'addClass')
        at Object.show_item (avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:105)
        at s.fn.init.single_callback (avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:106)
        at i.AviaPreloader.trigger_loaded (avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:33)
        at i.AviaPreloader.checkImage (avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:33)
        at avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:32
    

    Best regards,
    Ismael

    in reply to: Fullwidth Easy Width Header image larger on mobile #1332948

    Hey hitrev,

    Thank you for the inquiry.

    We can use this css code to adjust the size of the image a bit.

    .av_slideshow_full li img {
        transform: scale(1.1);
    }

    But we would recommend adding another Fullscreen Slider element in place of the current one instead and upload an image that is specifically resized for mobile view. You can then toggle the sliders’ visibility by adjusting the Advanced > Responsive Settings > Element Visibility settings. With these options, you can set the new Fullscreen Slider to only display on mobile view and the current slider on larger screens.

    Best regards,
    Ismael

    Hey ASoliveres,

    Thank you for the inquiry.

    The auto update in the current version (3.8) will no longer work, so you have to update the theme or upload it to your server manually via FTP. Make sure to create a site backup before doing so. And after the update, toggle the Performance > File Compression settings or disable it temporarily, then purge the cache.

    For more info about manual theme update, please check this documentation.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    in reply to: Diagonal Border in Color Section #1332916

    Hi,

    Thank you for the info.

    Looks like you already changed the design and layout of the page above. It looks good. Where can we see the issue again? Please create a temporary page showing the issue.

    Best regards,
    Ismael

    in reply to: Masonary for blog posts without showing the date #1332915

    Hey smuejae,

    Thank you for the inquiry.

    You can use this css code instead.

    .av-masonry-date {
        display: none !important;
    }
    

    Please do not forget to toggle or temporarily disable the Enfold > Performance > File Compression settings, and purge the cache after adding the css code.

    Best regards,
    Ismael

    in reply to: Privacy Policy link Left aligned on mobile #1332914

    Hey hitrev,

    Thank you for the inquiry.

    You can use this css code to adjust the alignment of the text on mobile view. You may need to apply a unique class name or ID to the text block and use that instead of the css selector below.

    @media only screen and (max-width: 767px) {
      /* Add your Mobile Styles here */
      #av_section_5
        .flex_column.av_one_third.
        .avia_textblock
        p {
        text-align: left !important;
      }
    }
    
    

    And please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Google CAPTCHA options not showing up #1332912

    Hi,

    Thank you for the screenshot.

    You may be using an older version of the theme. Please make sure to update the theme to version 4.8.8. If the new version does not come up in the Theme Options > Updates panel, try to download the latest files from your Themeforest account, then update the theme manually via FTP. You can check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    in reply to: Post format – Link – Read more button #1332911

    Hey!

    Thank you for the update.

    What was the error? Would you mind testing it again using this bit of code?

    $permalink = '<div class="read-more-link"><a href="' . $link . '" class="more-link">' . __( 'Read more', 'avia_framework' ) . '<span class="more-link-arrow"></span></a></div>';
    

    Place it around line 727, just below the code that we mentioned above.

    Best regards,
    Ismael

    in reply to: burger menu not activating on small mobile screens #1332909

    Hey hostworks,

    Thank you for the inquiry.

    Where do you want to place the search widget? There seems to be no space for it in the header. Temporarily, you use this css code to adjust the style of the search form a bit.

    @media only screen and (max-width: 767px) {
      /* Add your Mobile Styles here */
      .responsive #top #header .search-form {
        display: flex;
        flex-direction: row;
        width: 100%;
      }
    
      .responsive #top #header .search-form > form {
        display: block !important;
        width: 50%;
      }
    
      #header_meta { 
        background: #162c40 !important;
      }
    }

    Best regards,
    Ismael

    in reply to: PHP Version 8.0 Compatibility #1332905

    Hey stoneroad,

    Thank you for the inquiry.

    The theme is compatible with the latest version of PHP, so the site should not break after the update. There might be plugins in those sites that are not compatible with PHP 8.0, which might have caused the issue instead.

    Do you see any errors after updating PHP? You may need to enable debugging to see the errors or check them in the error logs.

    // https://wordpress.org/support/article/debugging-in-wordpress/

    Best regards,
    Ismael

    in reply to: progress bar animation #1332902

    Hi,

    Thank you for the info.

    The items or the progress bars are still inside a single Progress Bars element when we checked the site again today (see private field). Again, you have to add a separate progress bar element for each bar, task, item or skill if you want them to animate in sequence or separately.The animation sequence will not be that obvious or it will still look like they are animating together because the elements are close to each other. Please note that the animation is triggered once the element is partially visible in the page.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We may need to set the installation to debug mode. Again, we would recommend creating a clone of the site on a subdomain for testing. To enable the debug mode and the error logs, please check this documentation.

    // https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_log

    You have to add this code in the wp-config.php file to enable debugging.

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 1 );
    
    // Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
    define( 'SCRIPT_DEBUG', true );
    

    We tried to login using the account above but the info are invalid. Please check the account details or provide another admin account so that we can check the dashboard.

    Best regards,
    Ismael

    in reply to: Contact Form autorespond WITHOUT including form data? #1332897

    Hey Steve,

    Thank you for the inquiry.

    Did you manually input the Autorespond Text and Autorespond Subject? These fields are located in the contact form element’s Backend panel.

    Best regards,
    Ismael

    in reply to: Error in developper tools/console #1332893

    Hi,

    Thank you for the info.

    Have you tried purging the cache? We cannot find any functions in the theme that add versioning or hash to the wp-embed script, so it might be from a plugin or a custom function.

    Please try to add this filter in the functions.php file to exclude wp-embed from the file compression, but we are not sure if this will actually change anything or if this will affect the wp-embed versioning.

    add_filter("avf_force_include_asset", function($force_include) {
       unset($force_include["js"][0]");
       return $force_include;
    }, 10, 1);
    

    Best regards,
    Ismael

    in reply to: License ENFOLD for our HP // how to implement an own font #1332891

    Hey Bastian Lee Jones,

    Thank you for the inquiry.

    1.) Yes, you would have to buy a license in order to use the theme in your site. Please check the documentation for more info about theme registration.

    // https://kriesi.at/documentation/enfold/theme-registration/

    2.) Did you use the Custom Font Manager to upload the font? Please note that this feature is intended for Google Fonts, fonts that are not available on Google can be added using the @font-face rule instead.

    // https://developer.mozilla.org/en-US/docs/Web/CSS/@font-face

    Best regards,
    Ismael

    in reply to: Overwriting Meta Title fails #1332889

    Hi,

    Do you remove the cache and disable the compression after adjusting the code? Declaring the avia_set_title_tag should override the default function and return the value specified, so if you do this for example..

    function avia_set_title_tag()
    {
        return "ECHO";
    }
    

    .. all page title should be set to “ECHO”. You can also disable the default title tag by adding this code.

    remove_action( 'wp_head', 'av_theme_slug_render_title' );
    

    Or this..

    add_action("init", function() {
        remove_action( 'wp_head', 'av_theme_slug_render_title' );
    }, 10);
    

    You can then display your own title tag.

    function av_theme_slug_render_title_mod()
    {
        echo '<title>' . wp_get_document_title() . '</title>';
    }
    add_action( 'wp_head', 'av_theme_slug_render_title_mod' );
    

    Or..

    function av_theme_slug_render_title_mod()
    {
        echo '<title>' . get_the_title(get_the_ID()) . '</title>';
    }
    add_action( 'wp_head', 'av_theme_slug_render_title_mod' );
    

    Unfortunately, we cannot find any reference about how to retrieve the page or post title value set in the AIOSEO settings.

    Best regards,
    Ismael

    in reply to: WPML & Enfold Child Theme #1332887

    Hi,

    No problem. Please feel free to open another thread if you have more questions. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Product Grid / Product Slider Customization #1332885

    Hi,

    Thank you for the inquiry.

    We adjusted the script a bit so that the maxHeight value is recalculated on browser resize. Please try this again.

    
    function ava_custom_product_height_script()
    {?>
        <script>
    	(function($){
    		var win = $(window);
    
    		$(document).ready(function() {
    			// just make sure that the column resizes
    			win.trigger("debouncedresize");
    		});
    
    		win.on("debouncedresize", function(){
    			console.log("test");
    			$('.avia-content-slider-inner').each(function(){
    				var $columns = $('li.product .inner_product',this);
    				var maxHeight = Math.max.apply(Math, $columns.map(function(){
    					return $(this).height();
    				}).get());
    				$columns.height(maxHeight);
    			});
    		});
    	})(jQuery);
    </script>
        <?php
    }
    add_action('wp_footer', 'ava_custom_product_height_script', 9999);
    

    Best regards,
    Ismael

    in reply to: Color section: background 100% #1332884

    Hi,

    Thank you for the inquiry.

    You may need to adjust the background size value for that particular color section so that the image always inherits the actual width and height of the container.

    .avia-full-stretch {
        background-size: 100% 100% !important;
    }

    Please note that the selector avia-full-stretch is a common css class name, which is applied to all color sections or sliders with backgrounds that is set to Background Repeat > Stretch to fit. You will have to apply a unique ID or class name to the element and replace the selector above so that you can directly target or adjust the style of that particular section.

    Best regards,
    Ismael

    in reply to: Conflict between Enfold Child and WooCommerce #1332883

    Hi,

    BTW Solid Commerce is not an extension, it’s a global inventory management system for marketplaces.

    Thank you for that info. Just goes to show that we are not familiar with the plugin. Please keep in touch with the developers for additional help.

    Best regards,
    Ismael

Viewing 30 posts - 11,191 through 11,220 (of 66,206 total)