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Viewing 30 posts - 11,011 through 11,040 (of 66,218 total)
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  • in reply to: featured image is not adopted by Masonry Element #1334919

    Hi,

    Thank you for the info.

    Is version 4.8.7.2 known for this bug?

    We haven’t encountered this issue before, this is the only one so far. Again, we were not able to reproduce the issue on our installation, which contains the latest version of the theme, so upgrading might help.

    Best regards,
    Ismael

    in reply to: Enfold Performance settings and WP-Rocket? #1334918

    Hi,

    Thank you for the info.

    If I have the Enfold cache options

    The theme doesn’t have a cache option, only compression and merge options. Please note that there is no “one size fits all” or “one config fits all” when it comes to site optimization, so you have to play around with these options and try a few combination of plugins to find out which works best for your installation. If the current combination of options and plugins are not working, then you have to adjust it until you get a better result.

    the Google bot cannot load all resources anymore

    Which resources exactly (js, css, images, fonts) ?

    Best regards,
    Ismael

    in reply to: Lazy Loading enabled but also not enabled? #1334917

    Hi,

    Thank you for the info.

    The tool actually checks the whole page, not just the top, so it will load all resources in the site including lazy loaded images. That is how it checks if there are layout shifts in the page and measures other metrics. You just have to make sure that the offscreen images are deferred.

    // https://web.dev/offscreen-images/

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We haven’t yet updated to 4.8.6.3

    What is the current version of the theme? Please note that the latest version of the theme on Themeforest is now 4.8.8.1. You may have to update the theme to make it compatible with the latest version of WPML and hopefully fix the issue.

    Best regards,
    Ismael

    in reply to: mobile friendly problems #1334913

    Hi,

    Did you setup the Google Analytics tracker? Please check this documentation for more info.

    // https://kriesi.at/documentation/enfold/google-analytics/

    If the issue persists, please open another thread and post the site details in the private field. We will close this one for now.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: How to lower the main blocks on the homepage for mobile? #1334645

    Hi,

    Thank you for the update.

    You might want to consider displaying another type of slider or element in place of the current one on mobile view. A Fullscreen Slider element for example will provide more space for the content. You just need to toggle the elements’ Advanced > Responsive Settings > Element Visibility to control their visibility on different screen sizes or devices. So what will happen is that you will have two sliders in the page, one that will display on desktop or larger screens and another for mobile view.

    Best regards,
    Ismael

    Hey OPTIMAL,

    Thank you for the inquiry.

    Would you mind posting the site details in the private field? We would like to check how the posts were translated. Did you use the WPML Translation editor, or did you create a clone of the posts?

    The following guide might help.

    // https://wpml.org/documentation/getting-started-guide/

    Best regards,
    Ismael

    in reply to: Logo Centered Menu Below #1334643

    Hi,


    @G4Design
    : Happy new year! You can start a new thread or request using the form below.

    // https://kriesi.at/support/forum/enfold/#new-post

    Did you actually select the full size version of the logo before inserting it in the theme options? It is currently using the medium thumbnail, which has a maximum width of 300px by default.

    Best regards,
    Ismael

    in reply to: Social Icons in Burger Menu issues #1334642

    Hi,

    Thank you for the inquiry.

    Did you try the updated version of the script?

    // move social icons inside icon or mobile menu
    function ava_custom_script_mod_social()
    {
    ?>
    	<script>
    		(function($) {
    			$(document).ready(function() {
    				var burger_wrap = $('.av-burger-menu-main a');
    				var social = $('.social_bookmarks');
    				
    				$(burger_wrap).on('avia_burger_list_created', function() {
    					setTimeout(() => {
    						social.appendTo('#av-burger-menu-ul').addClass("mobile_social_bookmarks");
    					}, 150);	
    				});
    			});
    		})(jQuery);
    	</script>
    <?php
    }
    add_action('wp_footer', 'ava_custom_script_mod_social', 10000);
    

    You can see this same script in this thread.

    // https://kriesi.at/support/topic/adding-social-icons-to-enfold-burger-menu/#post-1309661

    Best regards,
    Ismael

    in reply to: Enable previous and next page? #1334641

    Hey Julio,

    Thank you for the inquiry.

    Have you tried creating the navigation manually using an Icon or Image element with a link? Unfortunately, there is no option in the theme by default that will automatically create a navigation or a link to the next page, specially when the pages are not associated or related to each other, which is mostly the case when creating pages.

    Best regards,
    Ismael

    in reply to: How to move elements up and down to overlap them #1334640

    Hi,

    You have to apply the same class name (e.g “av-column-image-overlap”) to the columns containing the images and use it instead of the selector above. Example.

    .responsive #top .av-column-image-overlap {
        z-index: 100;
    }
    

    We prepended the “.responsive #top” selector to the custom class name “av-column-image-overlap” make our selector more specific.

    Did you purge or remove browser history in your phone before checking the page? You should try checking it on incognito mode as well.

    Best regards,
    Ismael

    in reply to: Timeouts and spinning wheel #1334639

    Hi,

    Sorry for the delay. Would you mind posting the login details (WP/FTP) again? The login account above is no longer valid. Have you tried disabling the plugins temporarily?

    Please create a staging or development version of the site so that we can inspect the issue without affecting the live site.

    Best regards,
    Ismael

    in reply to: How do I get Tabs Evenly across like the top image? #1334638

    Hey mlongver,

    Thank you for the inquiry.

    The screenshot above is not accessible. Would you mind posting it again on imgur or dropbox? Or provide the page URL so that we can check the tab element directly.

    Best regards,
    Ismael

    in reply to: Angular to Enfold Transition #1334635

    Hi Mark,

    You have to add the code in the functions.php file. It should deregister the current version of jQuery and register an older one (1.8.3). But again, this could affect other plugins and scripts, which rely on the latest version of the library.

    You can contact our partner (Codeable) for additional assistance with the older and unsupported themes.

    // https://kriesi.at/contact/customization

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: mobile friendly problems #1334633

    Hi,

    Thank you for the update.

    Site optimization is beyond the scope of support, unfortunately. Loading speed is influenced by a lot of factors such as the server specs, the numbers of plugins installed, images, client connection etc, and not just the theme. You have to follow the recommendations outlined in the articles above, or hire a freelance developer who specializes in site optimization in order to improve the loading speed.

    Best regards,
    Ismael

    in reply to: Enfold does not support Forminator styling #1334631

    Hey leahmessina,

    Thank you for the inquiry.

    The input fields in the theme has a 1px border by default, which is declared in the css > base.css file. To make sure that the plugin overrides these styles, the external file that contains the plugin modifications should be loaded after the base.css file or after the theme styles. You may need to ask the plugin authors to adjust the priority of the plugin stylesheets and make sure that it loads after the default theme stylesheets.

    This is the default style for the input fields in the default theme stylesheets.

    #top .input-text, #top input[type="text"], #top input[type="input"], #top input[type="password"], #top input[type="email"], #top input[type="number"], #top input[type="url"], #top input[type="tel"], #top input[type="search"], #top textarea, #top select {
        -webkit-appearance: none;
        border: 1px solid #e1e1e1;
        padding: 8px 6px;
        outline: none;
        font: 1em "HelveticaNeue", "Helvetica Neue", Helvetica, Arial, sans-serif;
        color: #777;
        margin: 0;
        width: 100%;
        display: block;
        margin-bottom: 20px;
        background: #fff;
        border-radius: 0px;
    }
    

    Best regards,
    Ismael

    in reply to: creating a new social share icon – tiktok #1334629

    Hi,

    Thank you for the info.

    We adjusted the social icon name in the filters within the functions.php file and selected the new social icon in the Enfold > Social Profiles panel. It should be displaying correctly now.

    This is the updated snippet in the functions.php file.

    // Register new icon as a theme icon
    function avia_add_custom_icon($icons) {
    $icons['tiktok'] = array( 'font' =>'fontello', 'icon' => 'ue800');
    return $icons;
    }
    add_filter('avf_default_icons','avia_add_custom_icon', 10, 1);
    
    // Add new icon as an option for social icons
    function avia_add_custom_social_icon($icons) {
    $icons['TikTok'] = 'tiktok';
    return $icons;
    }
    add_filter('avf_social_icons_options','avia_add_custom_social_icon', 10, 1);
    

    Best regards,
    Ismael

    Hey Grobi,

    Thank you for the inquiry.

    Did you set the Styling > Slideshow Settings > Stretch image to fit the slideshow size settings to the first option? Please note that by default, the slider images inherit the width of the browser viewport. If you want to display the actual size of the slider image and align it to the center, you have to select the second option in the settings above.

    Best regards,
    Ismael

    in reply to: logo as text #1334626

    Hi,

    Thank you for the update.

    Did you add this css code?

    .button {
        background-color: #66bde6 !important;
        -webkit-border-radius: 33px;
        -moz-border-radius: 3px;
        color: #ffffff;
        font-size: smaller;
        padding: 5px 15px;
    }
    

    This rule overrides the default background color of the submit button. If you want to override it, place this css code below.

    input[type="submit"], #submit {
        background: red !important;
        color: white !important;
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adjusting the css.

    Best regards,
    Ismael

    in reply to: Header Text Widget #1334623

    Hi,

    Thank you for the inquiry.

    You can adjust the default header styles (text color, background) in the Enfold > General Styling > Logo Area panel. To adjust the style of specific elements such as the main menu, go to the Enfold > Advanced Styling panel. For more header options, please go to the Enfold > Header panel.

    Best regards,
    Ismael

    in reply to: support question #1334620

    Hey Joachim Werner,

    Thank you for the inquiry.

    Please continue on the thread below.

    // https://kriesi.at/support/topic/styles-for-plugin/#post-1334617

    We will close this duplicate now.

    Best regards,
    Ismael

    in reply to: Pages not working after updating the theme #1334619

    Hey Eve,

    Thank you for the inquiry.

    The page above seems to be displaying correctly on our end. Have you found the issue? Please check the screenshot in the private field.

    Best regards,
    Ismael

    in reply to: change font style and size in contact form 7 #1334618

    Hey rixi,

    Thank you for the inquiry.

    You can check the documentation below to learn more about how to adjust the contact form style.

    // https://contactform7.com/styling-contact-form/

    Or post the site details in the private field so that we can check the contact form directly.

    Best regards,
    Ismael

    in reply to: styles for plugin #1334617

    Hey Jo Achim,

    Thank you for the inquiry.

    Are you using a plugin to display the real state objects? We tried to check the page above but it requires a password. Please post the info in the private field so that we can check the issue.

    Best regards,
    Ismael

    in reply to: BuddyPress Pages not displayed #1334616

    Hey Jorge,

    Sorry for the delay. Looks like you are now using a different plugin for the forum (bbPress). We also tested the buddyPress plugin on our end. The related pages displayed correctly as shown in the screenshot below. (see private field)

    Have you tried deactivating the other plugins temporarily?

    Best regards,
    Ismael

    Hey S.,

    Thank you for the inquiry.

    The following article explains how you can create a Click Element that matches a CSS selector in the Google Tag Manager.

    // https://www.analyticsmania.com/post/click-element-variable-in-google-tag-manager/

    And if you want to check the official documentation, please check this link.

    // https://support.google.com/tagmanager/answer/7679320?hl=en

    You can also check the following threads to learn more about theavf_contact_form_submit_button_attr filter, which should allow you to adjust the html of the contact form’s submit button.

    // https://kriesi.at/support/topic/google-analytics-on-click-bug/
    // https://kriesi.at/support/topic/tracking-contact-form-with-google-nalytcis/

    Best regards,
    Ismael

    in reply to: Footer issues #1334614

    Hi,

    Thank you for the update.

    You can actually set a page to display as footer. Just make sure to set the Enfold > Footer > Default Footer & Socket Settings to a Page based footer options. You can then modify the footer page using the Advance Layout Builder as you would with any pages.

    Best regards,
    Ismael

    in reply to: Layerslider Buttons problem #1334613

    Hi,

    Thank you for the update.

    The screenshot above is actually from Chrome MacOS. Looks like you are checking the site on the same OS based on the screenshot above.

    What is the screen resolution of your monitor? Is the browser zoom level set to default (100%)?

    Best regards,
    Ismael

    in reply to: Easy slider issue #1334612

    Hi,

    Thank you for the access.

    Where did you add the code? We cannot edit the files because the Appearance > Editor panel is not accessible. Please enable it so that we can test the script.

    You may need to edit the wp-config.php file and set this line to false.

    define('DISALLOW_FILE_EDIT', true);
    

    Best regards,
    Ismael

    in reply to: custom background #1334611

    Hi,

    Thank you for the update.

    Would you mind posting a screenshot of the section where the background should be displayed? The following css code should apply a background image to the main container.

    #main {
        background: url(IMAGE URL HERE);
    }
    

    Best regards,
    Ismael

Viewing 30 posts - 11,011 through 11,040 (of 66,218 total)