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Hey Akhurst,
Thank you for the inquiry.
You may need to manually configure a 301 redirect from the default category pages to the custom pages that you created, or manually create links to the subcategory pages instead of the using the default product grid shortcode.
You can use any of these plugins to configure the page or URL redirections.
// https://wordpress.org/plugins/eps-301-redirects/
// https://wordpress.org/plugins/redirection/Best regards,
IsmaelHey Alex PS,
Thank you for the inquiry.
Problem: WPML language switcher reloads the page once clicked.
That is the default behavior of the language switchers. The switcher just redirects the site to a different page with a different language, so expect the page to refresh once you clicked the switcher. Are you expecting the page to immediately switch to the other language without refreshing?
Could you give us an instruction on how we can reproduce the issue?
Best regards,
IsmaelApril 25, 2022 at 5:02 am in reply to: WooCommerce Brands widget not working on product category page #1349334Hey Ben,
Thank you for the inquiry.
The theme doesn’t do any adjustments to the product category pages aside from the shop banner but this should not affect the product filters. Is this the plugin?
// https://woocommerce.com/document/woocommerce-brands/
If not, please provide a link to the actual plugin page so that we can check the documentation. Additional info from the plugin developers should help.
Best regards,
IsmaelApril 25, 2022 at 4:51 am in reply to: Masonry av-helper-masonry.php => class-avia-masonry.php migration #1349333Hey Zest,
Thank you for the inquiry.
In the class-avia-masonry.php file, you should see this same code around line 640. You can place the modification after this block of code starting from line 691.
if( strpos( $this->config['caption_elements'], 'excerpt' ) !== false && ! empty( $content ) ) { $markup = avia_markup_helper( array( 'context' => 'entry_content', 'echo' => false, 'id' => $entry['ID'], 'custom_markup' => $this->config['custom_markup'] ) ); $items .= " <div class='av-masonry-entry-content entry-content' {$markup}>{$content}</div> "; }Best regards,
IsmaelHi,
You may need to revert the previous modifications in the config.php file and add something like this in the child theme’s functions.php file.
add_action( 'after_setup_theme', function() { if( ! is_product_category() && is_page( array(1, 2, 3) ) ) { //add woo pagination back on custom pages add_action( 'woocommerce_after_shop_loop', 'woocommerce_pagination', 10 ); } }, 10);This should enable the pagination back on custom pages. Make sure to update the page IDs in the is_page conditional function.
Best regards,
IsmaelApril 25, 2022 at 4:37 am in reply to: Cookie consent essentials not selected by default since update to 4.9.2.1 #1349331Hey Markus_Manuel,
Thank you for the inquiry.
Did you try to adjust the Default Cookie Behavior settings based on your requirements? There are 4 options available in the behavior settings. Where can we check the issue?
Best regards,
IsmaelHi,
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
No problem. Please feel free to open another thread if you have more questions about the theme. We will close this thread for the meantime.
Have a nice day.
Best regards,
IsmaelHi,
Looks like the fonts are included in the svg file. It is possible that when creating the svg image, the editor added or used a text element and the editor automatically included a google font in the process.
<style id="ee-google-fonts">@import url(https://fonts.googleapis.com/css?family=Anton:400|Roboto+Slab:100,300,400,700);</style>You may need to manually remove this code from the svg file.
Best regards,
IsmaelHi,
Thank you for following up.
The target state for the AJAX search results only works on wide screens or when the main content is located on the right side of the page as shown on your screenshot. It doesn’t work really well on smaller screens, when the main content is center aligned. The search results are not clearly visible without the white background because it blends in with the main content.
This is how the AJAX search looks like when we removed its default background and box shadow.
Screenshot: https://1drv.ms/u/s!AjjTfXSRbKTvwFbfXs8sJgniwYpI?e=mN7caF
Best regards,
IsmaelHi,
Sorry for the confusion. We deactivated some of the plugins temporarily (cache, compression) and tried to load a different video, but it’s still not working. We also disabled the UC script from the functions.php file to no avail. Can we deactivate all plugins temporarily?
Best regards,
IsmaelHi,
Unfortunately, we don’t not know of any free plugin that have this AJAX functionality by default. Combining query may sound so easy, but it requires complex scripting, which is probably why authors only offer the feature on the paid or pro version of their plugins.
Best regards,
IsmaelHi,
I can reproduce the issue on Firefox but not on Chrome. Is it working correctly when you replace the two webtv iframes inside the webcams section with a default Video element?
Best regards,
IsmaelHi,
We cannot reproduce the issue on our end — the slider looks exactly the same on both languages. Please check the screenshot in the private field. Would you mind providing a screenshot? You can use imgur or dropbox for the screenshot.
Best regards,
IsmaelHi,
Thank you for the clarification.
You may need to update the theme from 4.9.2 to version 4.9.2.1 to fix the issue with the sidebar.
// https://kriesi.at/documentation/enfold/changelog/
If the issue persists after the update, please do not hesitate to open another thread.
Best regards,
IsmaelApril 25, 2022 at 3:14 am in reply to: Non-centered footer with "always fixed" "left sidebar" main menu #1349310Hi,
Sorry for the delay. We just noticed that the site is still using an older version (4.7.6.4) of the theme and requires an update. Please download the latest version (4.9.2.1) from your Themeforest account and upload it to your server manually via FTP. Please check the documentation below for more info.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Did you add some css modifications to make the #footer full width?
Thank you for your patience.
Best regards,
IsmaelHi,
The Sidebar Pages widget area is currently blank, which is why pages only display the default page navigation. You can add more widgets to it in the Appearance > Widgets panel. (see private field)
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
Thank you for the inquiry.
You have to replace the avf_builder_boxes with the avf_alb_supported_post_types filter.
function avf_alb_supported_post_types_mod( array $supported_post_types ) { $supported_post_types[] = 'user_guide'; return $supported_post_types; } add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);This will enable the Advance Layout Builder (ALB) for the user_guide post type.
Best regards,
IsmaelHey Mike,
Thank you for the inquiry.
A plugin or a script is probably sending an http request without proper authorization value or without the correct configuration. Where exactly are you getting this issue? Please provide a screenshot of the warning. To check if one of the plugins is creating the request, try to deactivate them temporarily, then check if the warning goes away.
Best regards,
IsmaelHey nasi,
Thank you for the inquiry.
Unfortunately, this feature will require modifications that are beyond the scope of support. You may need to hire a freelance developer or look for a premium plugin in order to combine filters or select multiple categories. You can also contact our partner, Codeable.
// https://kriesi.at/contact/customization
Best regards,
IsmaelHey navindesigns,
Thank you for the inquiry.
You can use this css code to align the social icons to the center on mobile view.
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ #top #footer .widget .social_bookmarks { text-align: center; } #top #footer .widget .social_bookmarks li { display: inline-block; float: none; } }Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.
Best regards,
IsmaelHey egm1971,
Thank you for the inquiry.
Where can we check the issue? Please provide a link to the page containing the promo box so that we can check the issue properly. There seems to be an issue with the color picker based on the error that you posted above.
Is it working correctly when the Enfold > Performance > File Compression settings are disabled?
Best regards,
IsmaelHi,
Thank you for the inquiry.
It might be an issue with the file compression settings. You should also make sure that the css modification are applied on every languages if you are using the Quick CSS field. Please note that each language has its own theme options, so we usually recommend placing the custom css modifications in the child theme’s style.css instead of the Quick CSS field to make sure that the style changes are applied to all languages.
Please feel free to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelApril 19, 2022 at 11:29 am in reply to: cURL error 28: Connection timed out after 10000 milliseconds #1348766Hey SenGaxD,
Thank you for the inquiry.
Where is the site hosted? You might have to ask your hosting provider to whitelist this IP address (85.13.149.161) to allow connection to the source of the demo files. Once the IP is allowed, try to download the demo files again, then import it.
Best regards,
IsmaelHey Kren,
Thank you for the inquiry.
The fields in the checkout page should have borders by default. Did you add any custom css in the site? Please post the site URL in the private field so that we can check the checkout page properly.
Best regards,
IsmaelHi,
The favicon is displaying correctly on my end as well. Have you tried testing it on a different device or computer? Please check the screenshot in the private field.
Best regards,
IsmaelApril 19, 2022 at 11:15 am in reply to: Non-centered footer with "always fixed" "left sidebar" main menu #1348763Hey Ploti,
Thank you for the inquiry.
We cannot see the issue on the demo page. Please provide the site URL in the private field and a screenshot of the layout issue so that we can check it properly.
Best regards,
IsmaelApril 19, 2022 at 11:09 am in reply to: timeline on mobile does'nt show correctly unless you turn the phone to landscape #1348762Hi,
We cannot access the login or the wp-admin page, it redirects to a 404 page. Did you change the login URL? Please include the correct login URL in the private field.
Best regards,
IsmaelHi,
Great! Glad we could be of help. Please do not hesitate to open another thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHey hmichaela,
Thank you for the inquiry.
Did you set the front or home page in the Enfold > Theme Options > Frontpage Settings? You can also set a static page as home page in the Settings > Reading panel. Set the Your homepage displays settings to the second option (A static page) and select the appropriate page.
// https://polylang.pro/doc/define-your-home-page-as-a-static-page/
Best regards,
Ismael -
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