Hi,

We tried it again but this time, the password is incorrect. Try this instead:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Ismael

Hi,

Thank you for the update.

Are you zooming out in your browser? If you want to increase the maximum width of the container inside the color section, you can adjust the value of the Enfold > General Layout > Dimensions > Maximum Container Width option. However, please note that this will be applied globally.

You can also try this: https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width

Best regards,
Ismael

Hey JW,

Thank you for the inquiry.

You may need to contact the previous developer/designer and ask for the purchase code or the private token. The private token can be generated using this link: https://account.envato.com/sign_in?to=envato-api

— https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

If this is not possible, you’ll need to create your own Themeforest account, purchase another license, and generate your own token.

Best regards,
Ismael

Hi,

Could you post the code on pastebin.com? Please create one paste for each file. We’re having difficulty reading the code here in the forum, and we don’t know where each one ends.

Best regards,
Ismael

Hey tonyiatridis,

Thank you for the inquiry.

Revisions should be enabled by default, and the theme does not limit or control this.

View post on imgur.com

Where is your site hosted? It’s possible that your hosting provider is limiting this option.

— https://wpengine.com/support/platform-settings/#Post_Revisions

Best regards,
Ismael

Hey Empatica,

Thank you for the inquiry.

How can we reproduce the issue? The page and its unique stylesheet (post CSS file) seem to be loading correctly on our end.

View post on imgur.com

Could you provide the contents of the .htaccess file?

Best regards,
Ismael

Hi,

the robot text i am refering is the one attached to message error linked to the captcha error in some pages: https://www.gstatic.com/robots.txt

This is not the site’s robots.txt file. Could you clarify why you provided this info? Have you tried editing the content of the .htaccess file as suggested above?

Best regards,
Ismael

Hi,

Unfortunately, we can’t give you that information due to privacy and security reasons. Would you mind disabling the country restrictions so that we can check the site?

You can add this css code in the Enfold > General Styling > Quick CSS field to adjust the width of the tab section on mobile view:

@media only screen and (max-width: 767px) {

  /* Add your Mobile Styles here */
  .av-tab-content-auto .av-layout-tab-inner {
    max-width: 100vw;
  }
}

Result:

View post on imgur.com

Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

Best regards,
Ismael

Hi,

Thank you for the update.

You can open a new inquiry here: https://kriesi.at/support/forum/enfold/#new-post

We created a test page (see the private field) and removed all wpforms shortcodes, but the builder still is not loading properly. We also tried removing half of the content on the page, but the issue persists.

Have you tried deactivating the plugins? Please create a site backup or restore point first, then temporarily deactivate the plugins.

Best regards,
Ismael

Hey Jean,

Thank you for the inquiry.

Did you generate a private token? Please try to generate the token again and make sure that the required permissions are enabled.

— View and search Envato sites (checked by default) (Required)
— View the user’s Envato Account username
— View the user’s email address
— View the user’s account profile details
— Download the user’s purchased items (Required)
— Verify purchases of the user’s items
— List purchases the user has made (Required)

Please review this doc for more info: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Ismael

Hi,

Sorry for the delay. We tried this on our end and got this error:

Uncaught Error: Class “AbstraktEnfoldExtensions” not found in

Could you provide the related files and a screenshot of the file structure?

Best regards,
Ismael

Hey Graknowles,

Thank you for the inquiry.

The user name is invalid or doesn’t exists. Please check the info carefully or provide another admin account.

Error: The username xxxxxx is not registered on this site. If you are unsure of your username, try your email address instead.

Best regards,
Ismael

Hi,

Great! Let us know if you have more questions. Have a nice day.

Best regards,
Ismael

Hey havi,

Thank you for the inquiry.

It seems to be working correctly when we checked. Please toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache. Let us know if the issue persists.

Best regards,
Ismael

Hi,

Glad we could be of help! Let us know if you have more questions. Have a nice day.

Best regards,
Ismael